11 Customer Service jobs

Academy of Art University seeks a full-time Student Accessibility Representative that is passionate about serving and effectively supporting students with disabilities throughout their collegiate experience. This is an impactful and dynamic position that will enable candidates to work in an operational capacity, think of creative solutions and enhance the learning experience for students with disabilities. Additional responsibilities include: Facilitate accommodations for onsite and online students with disabilities Conduct intake appointments Review documentation provided by students Communicate with parents and diagnosing professionals as needed Arrange accommodations such as accessible transportation, classrooms, facilities, campus housing assignments, extended time on exams, note taking services, accessible materials and text in a timely manner Write accommodation letters Demonstrate use of assistive technology to students as needed Think critically about problems that arise, identify solutions and prioritize needs Provide ongoing academic coaching as needed for study skills and time management Guide students towards self-sufficiency and self-advocacy Refer students to outside professionals as needed Conduct seminars for students on subjects such as note taking, organization, collaboration/social skills and professional conduct Seek professional development through local seminars, networks of others working with students in university settings or with people with disabilities Keep records in database of actions and correspondences related to students Maintain current knowledge of available assistive technology Obtain accessible materials from publishers and convert text into alternative formats Collaborate with other Academy departments and staff and faculty to provide information sessions, workshops and disability awareness   Requirements: Bachelor’s degree in relevant field is highly preferred Prior experience working with students and individuals with disabilities Background knowledge of the Americans with Disabilities Act (ADA) and related federal and local support services Possess excellent interpersonal and communication skills Must be a high achiever and demonstrate a commitment to success Strong organizational skills with the ability to multi-task   Benefits: Academy of Art University offers health insurance, 401k options, paid sick leave, paid holiday time – including one annual floating holiday – and access to a commuter benefit program.  The Academy also offers employees an opportunity to take one undergraduate course tuition-free each semester.  We also have a swimming pool with multiple lanes, two fitness centers and many recreational programs that you are welcome to benefit from throughout the year. When applying, please note that you saw the job posted on the NOVA Job Board. If you need help with your resumé, please see a NOVA Career Advisor. 

The Senior Development Director, Bike MS is responsible for the successful execution of the operational plan for assigned Bike MS events to meet or exceed revenue and engagement goals. This Sr. Director supervises a fundraising team providing leadership and direction while collaborating and engaging market leadership, key volunteers and board members to reach goals. In addition, this position is part of a Bike MS team who implements the fundraising, recruitment and cultivation strategies for Bike MS and will work closely with the logistics team assigned to the territory. Responsibilities Accelerates revenue growth by identifying, evaluating and ensuring implementation of the development plan for Bike MS Develop and lead work with the local leadership team in the relationship management strategy for fundraisers at all levels, teams, team captain, corporate partners and volunteers. Ensures that fundraising strategies across Development are understood by market staff and that the staff is achieving its goals as defined in the operational plan Accelerates revenue growth by ensuring each Bike MS market has a strong operational plan following Society strategies focused on acquisition, retention and cultivation of top fundraisers, teams, participants, sponsors, bike shops, bike clubs, etc. Builds strong and balanced participant portfolios for each Bike MS staff member. The portfolios will include teams, top fundraisers, participants, sponsors, bike shops, bike clubs, volunteers, etc. Works in collaboration with the AVP, Bike to build a relationship with local market staff including presidents' in the assigned event revenue portfolio. Frequently communicates with the local staff including presidents to: ensure effective execution of the campaign in each market, assess volunteer engagement opportunities, and discuss corporate development opportunities. , Ensures participant relationships and corporate partnerships result in growth in registrations and revenue. Working with the AVP, Bike to engage presidents in the Bike MS budgeted revenue discussion, revenue growth assessment and the planning process. Responsible for hiring and training Bike MS market staff in the assigned event revenue portfolio. Coaches, develops and supervises a team of Bike MS market staff responsible for executing the plan (Teams, Logistics, Corporate Relations, and Top Fundraisers). Identifies, develops and grows staff capacity (skills and talents) to achieve measurable and sustainable results while removing obstacles. Ensures staff behaviors are aligned with Society Operating Principles; provides timely feedback and coaching to improve performance and behaviors. Works with the AVP. Bike to identify events that can be merged to increase staff capacity, reduce expenses and ultimately drive revenue. Oversees the execution of the integrated marketing and communication plan focused on acquisition, retention and revenue growth for each market in the assigned event revenue portfolio.   Facilitates Volunteer Engagement for fundraising and event experience in the assigned event revenue portfolio Engages volunteers through meaningful and impactful work that is well defined and structured by employing the strategies, tools and resources in their local market. Identifies, develops and grows volunteer capacity (skills and talents) to achieve measurable and sustainable results while removing obstacles. Ensures that volunteers are fueling the success and expanding the capacity by coaching to and assisting staff with building action-oriented volunteer leadership committees for fundraising (acquisition of sponsors, teams and participants) and event experience (the quality of the experience a participant has from the time they register through completion of the event) that will be led by the market Bike MS staff.   Provides Leadership and expertise as part of the Bike MS Team responsible for achieving revenue goals Ensures communication and integration of strategies within each market in the assigned event revenue portfolio. Ensures the strategies, resources and tools created by the marketing, relationship development and event experience teams are deployed in each market to drive revenue and registration. Collaborates with other market based revenue channel leaders and the president/REVP to provide a unified and consistent experience for sponsors, participants, donors and volunteers that are shared between revenue channels. Bridges corporate and volunteer relationships to other markets where new teams and be seeded and additional sponsorship and be realized. Ensures communication and integration between the development team and other revenue channels in their market Working closely with the local logistics, services teams to fully engage and mobilize the MS community.   Qualifications Minimum Education: Bachelor of Arts or Science preferably in Non-profit management, PR, Communications, Marketing and/or Business background preferred but not required depending on experience   Minimum Experience: At least 8 years of combined leadership and development experience including 3 years in a management fundraising position with the National MS Society or other non-profit organization. Demonstrated ability in strategic planning, staff coaching and fundraising, marketing, budgeting and analytics to drive measurable results and focus resources on work that will excel revenue growth. Ability to analyze the Metrics That Matter and adjust market plans based on the data and results. Ability to manage staff and volunteers from a distance while deepening relationships and creating trust. Experience in creating and delivering organization initiatives involving significant dollar amounts and implications. Ability to manage multiple priorities, complex situations and strong relationship and communication skills to provide leadership to a large number of staff and constituents.   Requirements/Other Technical/Other: Ability to use Word, Excel, PowerPoint and Reporting tools (Metrics that Matter or similar reporting software). Knowledge and ability to use Society technology platforms including Blackbaud, GoTo Meeting etc. Commitment to the mission, vision, cultural values, and expectations of the National MS Society This position will be required to drive/travel on Society business. Candidate must possess a valid driver's license, proof of insurance and reliable transportation. The Society does run motor vehicle checks for all positions which require driving and the applicant must meet the Society guidelines. Availability to work occasional nights and weekends to support events, committee meetings, etc   The National Multiple Sclerosis Society provides a highly competitive, comprehensive benefit package to employees. These benefits include a considerable Paid Time Off Plan; Paid Holidays; 401k Retirement Savings Plan with Society match; Educational Reimbursement Plan; Professional Development Assistance; Commuter Benefit Plan; Comprehensive Health & Welfare benefits including Medical, Dental, Vision, Flex Spending Accounts, Life Insurance, Disability Coverage, Life Assistance Plan as well as additional voluntary benefit offerings. How to Apply Please submit your resume and cover letter by applying directly to the job posting located on our company website: https://recruiting.adp.com/srccar/public/RTI.home?c=1109441&d=External&r=5000498045906&_fromPublish=true#/ National MS Society https://www.nationalmssociety.org/About-the-Society/Careers   When applying, please note that you saw the job posted on the NOVA Job Board. If you need help with your resumé, please see a NOVA Career Advisor. 

Do you have at least 2 years of Collections experience at a financial institution? Are you skilled at providing outstanding member experiences? Would you like to work at a multi-faceted, dynamic organization that thrives on teamwork and collaboration?   If so, we’d love to talk with you about San Mateo Credit Union’s Financial Assistance Specialist Position!   Located in the heart of the Bay Area, San Mateo Credit Union is a community-centric and growth-orientated organization that is one of the most unique and special providers of financial products, services and education in the area. We recently surpassed $1 billion in assets and our future is bright with promise!   POSITION SUMMARY: Responsible for the delinquent loans and loans worked in-house assigned to our vendor to assure quality and timeliness of collection work. Responsible for recommending final resolution of these accounts.   POSITION RESPONSIBILITIES: Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Initiates telephone contact on all 61 days +. Monitors all past due loans in these aging categories to assure receipt of payment; Follows-up on a daily basis on any promises that were not kept. Makes the necessary telephone contact as required; Maintains complete documentation of collection activity on our system and flags delinquent accounts as required; Responsible for recovery of all (RDI) and repossession referrals; Recommends repossessions for final review and approval; Makes appearances in Small Claim Court as required; Responsible for closing Visa line of credit based on member’s payment record; Monitors and recommends closing ATM cards to assist in collection activity; Reconcile member disputes i.e. misapplied payments, reversal of finance charges and late fees when it is deemed necessary; Recommends workout loans and extension agreements for final review and approval;; Initiates skip tracing techniques to locate member for recovery of security and legal action; Proficient in handling a teller drawer to process department requests and daily spreadsheets; Monitor the Risk Report to close available lines of credit as required (identify homeowners to cross-sell and gain new business); Responsible for collection related bills and collection agency communication; Responsible for repossession and bankruptcy follow-up; Performs other duties as assigned. Provides service that aligns with SMCU’s Culture2 philosophy: We improve people’s lives, we solve problems when others won’t and what’s best for you comes first for us. WE OFFER FANTASTIC BENEFITS! SMCU reflects the value placed on employees by providing the following impressive benefits in addition to competitive salary: Medical, Dental, Vision, Life, and Long-Term Disability Insurances! 401(k) including generous matching contributions! Semi-annual bonuses for meeting key financial and operational goals! Discounts on financial products and services,  including loans ! Paid time off, tuition reimbursement, and much more! Qualifications 1-2 years or more experience collecting on a wide variety of consumer loan products (financial institution a plus) Repossession experience preferred Has a very good “working knowledge” of the Fair Debt Collection Act and other state laws as required. Must be able to understand and execute instructions accurately and efficiently; The ability to manage multiple tasks and meet established goals; Must demonstrate flexibility, tactfulness and persistence in the daily follow-up of loan repayment; Excellent telephonic and organizational skills; Able to handle a high volume of work; Neat and professional appearance.   Apply Now for Consideration! San Mateo Credit Union is an Equal Opportunity Employer   When applying, please note that you saw the job posted on the NOVA Job Board. If you need help with your resumé, please see a NOVA Career Advisor. 

Academy of Art University is currently hiring for a Campus Safety Patrol Officer who will work within a team that is vital to the safety of our blended student, faculty and staff population within our many building locations in San Francisco. This person will need to possess strong communication and customer service skills, ability to exercise good judgement and be comfortable driving city streets in San Francisco.   Responsibilities: Patrols each campus building and responds to calls for service as needed Documents patrol and shift activities on a daily basis Opens and closes buildings per hours of operation as directed Gives breaks to Campus Hosts and security guards Investigates crimes and incidents reported by student, staff and faculty members as needed as well as complete detailed written investigative reports Maintains a clean vehicle and reports all vehicle maintenance issues Enhances the Safety and Security of the students and staff of the University Reports all building maintenance issues to the appropriate departments Provides escorts as needed and directed Maintains strong knowledge of the campus both Academic and Dormitories buildings, as well as AAU collateral and communicates information to visitors, students, faculty, and staff members Assists with special event coverage Operate Academy and/or rental vehicle(s) in the course of completing the above-referenced job duties and observe all applicable federal and state motor vehicle laws Maintain valid California driver’s license and insurability under AAU carrier   Requirements: Must be able to provide current and valid CA Guard Card. Must be able to provide current and valid DMV Record. 2-5 years experience in Law Enforcement or related field preferred Strong written and verbal communication Ability to use sound judgement and tact in difficult situations   Work Hours: Our patrol officers work a 4/10 hour schedule (4 days per week, 10 hours per shift). This is a Full-time position with the following available schedule(s) – Graveyard Shift (9:00pm – 7:30am): Sat & Sun required plus 2 weekday shifts   Benefits: Academy of Art University offers full-time employees health insurance, 401k options, paid vacation based on years of service, paid holidays, paid sick leave and a commuter benefit program.  The Academy also offers full-time employees an opportunity to take one undergraduate course tuition free each semester.  We also have a swimming pool with multiple lanes, two fitness centers and many recreational programs that you are welcome to benefit from throughout the year. When applying, please note that you saw the job posted on the NOVA Job Board. If you need help with your resumé, please see a NOVA Career Advisor. 

Academy of Art University is seeking a Mac Support Specialist, Level 2, to facilitate the daily technology needs of our faculty and student population.  In this role, the Mac Support Specialist will work with a collaborative IT team to deliver solutions for Mac-specific end users throughout the University. What You Will Achieve: Excellent customer service skills by providing a high volume of Mac-related hardware and software support remotely, onsite or by telephone. Quality and control standards by assisting with the deployment of needed technology and install and configure related hardware and software University-wide. Serve as Mac information resource to internal staff and speak specifically to the needs of each end user. Successfully complete the Apple Service Fundamentals Qualification and relevant Apple product qualifications in order to perform repairs on Apple equipment. Solid knowledge and use of the University's internal ticketing system which manages open Mac tickets. This program will enable you to create, route and resolve tickets accordingly. Enhance your inventory management skills by maintaining records of all Apple equipment and other technology assets. Ensure established security measures are achieved by locking down hardware during deployments and after installation.   What You Will Bring to the Team: Multi-year personal use of and experience with OSX and iOS Minimum 1-year experience in Apple systems support in an enterprise or education environment Excellent communication skills. Be able to complete intake of issues and provide guidance to all levels of end users. Be able to anticipate changes and prioritize tasks to meet daily objectives. Excellent interpersonal and customer service skills. Interact well at all levels within the organization. Be well organized and highly efficient when managing your work. Team player with a willingness to learn new things. Be able to consistently lift, pull and push up to 50 lbs. of material. Have a valid California driver's license and be insurable under the Academy's provider.   Benefits: Academy of Art University offers full-time employees health insurance, 401k options, paid vacation based on years of service, paid holidays, paid sick leave and a commuter benefit program.  The Academy also offers full-time employees an opportunity to take one undergraduate course tuition-free each semester.  We also have a swimming pool with multiple lanes, two fitness centers and many recreational programs that you are welcome to benefit from throughout the year. When applying, please note that you saw the job posted on the NOVA Job Board. If you need help with your resumé, please see a NOVA Career Advisor. 

Security Industry Specialists (SIS) provides security solutions to some of the most recognized companies and brands in the world. We deliver services that consistently exceed those of our peers. We accomplish this through innovation, constant process improvement, and through an uncompromising commitment to hiring, retaining and rewarding the best talent available The purpose of this position is to patrol an assigned zone by foot or mobile vehicle, enforce client policy and regulations, and investigate all facility related indents. Ensure that the client, its associates, and facility personnel are provided with a safe and professional working environment. The Security Specialist reports to the Security Supervisor.  Specific Duties and Responsibilities Essential Job Functions  Provide excellent customer service to the client, its associates and facilities personnel Patrol assigned post on foot or mobile vehicle to maintain visibility and observe possible unusual activity Investigate and report maintenance and safety conditions which might endanger client, its associates or public safety, including fires, evacuations, hazardous situations, or other facility related events; provide back up to client personnel as needed Ensure that daily administrative documentation is kept concise and complete at all times; maintain all daily assigned equipment in functional and presentable condition Respond to all requests for assistance relayed by Supervisor or client; complete various company or client assignments as required; submit reports to superior officer Investigate security related accidents/incidents, interview witnesses, complaints, and victims; responsible for gathering physical evidence and preserving it for future use; complete report and follow up with management as needed Responsible for ensuring that all employees, suppliers, and visitors on company property have proper company issued identification Ensure that the client, its associates, and facility personnel are provided with a safe and professional work environment Responsibilities include crowd control and assisting Police Department/Fire Department/EMS or other officials during these processes; maintain control at traffic accidents, assist victims, and investigate causes Additional Job Functions Perform other related duties as required Minimum Qualifications and Requirements: Valid California Guard Card Valid Drivers License Required Guard card Prior Military and POST grads are welcomed to apply Some Security experience (private/public sector) Supervisory experience is a plus Must be able and willing to work with minimal supervision Basic computer skills Professionalism in appearance, work ethic, and positive attitude are essential NOTE: MUST BE AVAILABLE ONE SATURDAY A MONTH What we can offer: $19/hour Paid Time Off A dynamic and challenging work environment Guard Card Reimbursement After 90 Days Swing Shift and Grave Shift Bonus Security Industry Specialists, Inc. Private Patrol Operator #PPO 13936 Private Investigator #PI 28063 When applying, please note that you saw the job posted on the NOVA Job Board. If you need help with your resumé, please see a NOVA Career Advisor. 

Security Specialist - Excellent Advancement Opportunities Do you believe in providing the highest possible level of security and protection? Do you believe that “good enough” is never good enough? Are you ready to rethink security and how it’s provided? Are you up for the challenge? If you answered yes to all of these questions, you might make a great addition to the family at Security Industry Specialists, Inc. At Security Industry Specialists, we provide innovative security solutions and services for people, their assets and facilities — anywhere, any time — in a comprehensive manner tailored to meet the individualized needs of each client. We’re committed to breaking the security stereotype, and delivering unparalleled service for every client. Our global presence and continued excellence makes us the leader in security. We are looking for Security Specialists to be deployed to a high-visibility client in the Bay Area. To excel at this role, you will: Provide a safe and professional work environment for client’s employees and guests Provide escort, patrol on foot, or secure your assigned post Act quickly as a responder to incidents Bring a positive attitude every day – represent our brand, the client, and yourself in a professional manner In addition to great pay, excellent benefits, and continuing education, we offer amazing growth opportunities. Specifically: Full-Time Security Specialist Day Shift $19/hr Swing Shift $20.43/hr Grave Shift $21.85/hr Overtime Available Health, Dental, Vision Benefits Reimbursement of Guard Card fees after 90 days of employment To apply, you should have: High school diploma (or GED) Minimum 1-2 years of customer service experience, security and/or military experience preferred Interpersonal skills and a professional attitude Uniform and grooming standards must be maintained while on duty Security Industry Specialists is an equal-opportunity employer. Private Patrol Operator #PPO 13936 Private Investigator #PI 28063 When applying, please note that you saw the job posted on the NOVA Job Board. If you need help with your resumé, please see a NOVA Career Advisor. 

About this position: Job Title: Event Security Specialist Department: Special Operations Status: Non-Exempt Location (City/State): San Jose, California Employment Type: Temporary to Permanent About us: Security Industry Specialists (SIS) provides security solutions to some of the most recognized companies and brands in the world. We deliver services that consistently exceed those of our peers. We accomplish this through innovation, constant process improvement, and through an uncompromising commitment to hiring, retaining and rewarding the best talent available.The purpose of this position is to patrol an assigned zone by foot or mobile vehicle, enforce client policy and regulations, and investigate all facility related indents. Ensure that the client, its associates, and facility personnel are provided with a safe and professional working environment. The Security Specialist reports to the Security Supervisor. Make a difference every day and join our team at Security Industry Specialists. You matter here. To excel at this role, you will: Provide a safe and professional work environment for client's employees and guests Provide escort, patrol on foot, or secure your assigned post Investigate and report maintenance and safety conditions Insure proper identification for all members on site Act quickly as a responder to incidents Bring a positive attitude at every moment -- represent our brand, the client, and yourself in a professional manner What we offer: $20/hr Uniforms Free food and parking Advancement opportunities Minimum Qualifications and Requirements: High school diploma (or GED) Active California Guard Card or willing to obtain one if selected Minimum 1-2 years of customer service experience, security and/or military experience preferred Interpersonal skills and a professional attitude Additional Information: SIS is an equal opportunity employer Private Patrol Operator #PPO 13936 Private Investigator #PI 28063 When applying, please note that you saw the job posted on the NOVA Job Board. If you need help with your resumé, please see a NOVA Career Advisor.