5 Customer Service jobs

As a Customer Service / Call Center Representative working in a call center environment, you will be working to support customers with their accounts. Your responsibilities will include, but are not limited to the following: Ability to accept and implement coaching and feedback in order to achieve individual and team performance goals. Maintain a high level of world class customer service/professionalism to a wide range of customers. Recommend products that best suit the customer. Ability to read and interpret documents. Ability to navigate through multiple computer applications with speed and accuracy. Ability to work with customers to resolve inquiries. Provide troubleshooting assistance to customers Ability to accept and implement coaching and feedback in order to achieve individual and team performance goals. Maintain a high level of world class customer service/professionalism to a wide range of customers. Recommend products that best suit the customer. Ability to read and interpret documents. Qualifications Successful candidate for this position will have: Six months experience in providing customer service either via phone or in person Ability to type (35WPM vary based on Client Requirements) Maintain a positive environment, working with co-workers and customers within a diverse culture. Excellent telephone manner and listening skills. The ability to relate to customers in a professional and courteous manner. The ability to work in a team environment. The ability to work under pressure. The ability to sit for long periods of time. Excellent attention to detail and multi-tasking ability. Self-motivation to work under his/her own initiative. Must pass state, federal and criminal background check Must have High School diploma or general education degree (GED). Must be at least 18 years of age or older Also, open to those who speak Spanish (But must be able to understand English)   Benefits, Benefits and More Benefits! Competitive compensation plus earning bonus potential Full Time Employment Medical, Dental, Vision, & 401k plans Paid Time Off Fun working environment Company discounts - Local restaurants, gyms, cell phone service discounts, auto, travel, international theme parks and many more If this describes you, then apply today for immediate consideration! Please also contact Kwamalita Simon at kwamalita.simon@conduent.com when you have completed application. When applying, please note that you saw the job posted on the NOVA Job Board. If you need help with your resumé, please see a NOVA Career Advisor .  Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the “Submit” button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first:  click here to access or download the form.  

              Technical Business Analyst Purpose: Conduent is seeking an experienced Business Analyst with a focus on software development life cycleas a key member of the Operations team supporting data management, client reporting, process improvement/development, and problem resolution. A successful candidate will need to be able to think creatively, work in a fast-paced environment and effectively prioritize. This role provides the opportunity to work closely with the senior management, operations team, and client to ensure operational and strategic objectives are met while proving to be influential to improving overall day-to-day operations within the team. Defines project/system requirements and test plans that satisfy client requirements. Develops process flows, operating procedures, and metrics for process improvement, and assists with related communications. Responsible for troubleshooting and resolution of technical issues, and escalates to management as needed. Develops working relationships with clients, third party vendors, and /or ancillary service providers and other internal parties to ensure seamless delivery on specific tasks, special projects and/or participant issues. Primary Responsibilities: May perform one or more of the following: Assist in the definition, development and maintenance of project and system requirements,   technical specifications, and test plans. Execute and own complex research initiatives and the analysis and resolution of technical issues,  resulting from operational control breakdowns, legislative changes, or system outages. Develop and maintain documentation of process flows, administrative summaries, and standard operating procedures. Develops metrics that provide data for process management and indicators for future improvement opportunities. Measures performance against process requirements, aligning improvement projects to close performance shortfalls. Develop working relationships with client , third party vendors and /or ancillary service providers and other internal parties to ensure seamless delivery on specific tasks, special projects and/or participant issues. Participate in internal communications on standard processes and reporting. Troubleshoot application and data issues and direct to the appropriate contacts. Understand and mitigate risk; escalate high risk, complex or problematic issues to Management. Manage complex projects and work requests with consistent accuracy and completeness. Work collaboratively and productively to troubleshoot and resolve issues.   Experience - Minimum of 3 years of related supervisory/management experience Three plus years of Project Management experience      T Three plus years of Software Development life cycle Excellent Problem Resolution skills Able to maintain client reporting Support Operation team in supporting Data Management Must be able to work in a extreme fast-pasted environment Must have at least a BA or higher or experience is acceptable Be at least 18 years of age. Must pass a criminal background check and 5 Panel drug screen The available for a shift during the hours of operation are between 7:00 am- 5:00pm   (must be flexible). Please apply on line . After applying on line please contact Kwamalita Simon at kwamalita.simon@conduent.com . When applying, please note that you saw the job posted on the NOVA Job Board. If you need help with your resumé, please see a NOVA Career Advisor .  Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form .

Consider Penske for your next career move. Penske offers dynamic career opportunities in virtually every field and profession. We're always seeking high-performance people with a deep passion for customer service and high ethical standards.  Sound like you?  Take charge. Think fast. Move forward. As a Sales and Operations Management Trainee in our fast-paced environment, you will use your hard-earned degree to run a business and quickly solve problems for our customers – who will depend on you to achieve success. Penske will introduce you to our sales processes, leading-edge technology and winning company culture through ongoing training and mentoring to help cultivate the skills and expertise you need to succeed in all aspects of our business: sales, operations, finance, customer service, technology and more. You’ll collaborate with a high-energy, driven team as you build a solid foundation in sales and operations. You’ll enjoy flexible schedules, excellent benefits, associate incentives and discount programs. You’ll be on the fast track to furthering your management career, with advancement opportunities at hundreds of our locations nationwide. Description: - Develop consumer and commercial customer solutions to local and national accounts - including many of the Fortune 500. - Manage our large inventory of world class and nationally recognized vehicles, balancing fleet productivity, profitability and customer satisfaction in a fast-paced and dynamic workspace - Generate new business leads as well as foster existing customer relationships - Ensure complete customer satisfaction in a fast-paced environment.  Qualifications: - Bachelor’s degree required, preferred concentration in Business or Marketing - Effective communication skills, both written and verbal - Internship or related work experience in a customer facing role preferred - Results oriented, attention to detail and good time management skills - A valid driver’s license is required, as is the ability and willingness to drive our Penske vehicles, including a 26’ box truck. - Regular, predictable, full attendance is an essential function of the job.  - Willingness to travel as necessary within the district (customers yards, close geographical area and training sites), work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.    Physical Requirements: -The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. -The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information ; and remember and understand certain instructions or guidelines. -While performing the duties of this job, the associate may be required to stand, walk, and sit.  The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms.  The associate must be able to occasionally lift and/or move up to 25lbs/12kg. -Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.   apply online and or contact Eva Garcia at Eva.Garcia@penske.com   Penske is an Equal Opportunity Employer. When applying, please note that you saw the job posted on the NOVA Job Board. If you need help with your resumé, please see a NOVA Career Advis

This is a temporary position with possible conversion to a regular full time position. Serves as the primary receptionist from 8am to 5pm to greet all visitors including vendors, clients, job candidates and customers to the organization in a professional and friendly manner. Ensures completion of paperwork sign-in and security procedures by guests. Answers and screens phone calls in a pleasant and courteous tone; routes phone calls to appropriate personnel when appropriate. Under direct supervision performs a variety of routine reception, administrative, and office support functions to maintain an efficient office environment; performs other related duties as required. Handles special administrative projects, as well as overflow work from Office Manager. Core Responsibilities Communication/Customer Service - Needs to be punctual and dependable to cover the front desk from 8am to 5pm. Acting as office receptionist by greeting, signing in, offering refreshments and/or snacks and escorting visitors. Answers, screens, and routes telephone calls, conveys information both orally and in writing, and keeps office area clean and orderly. Recordkeeping - Responsible for assisting with maintaining office filing and recordkeeping systems; scans, photocopies, enters, edits, and retreives data. Document Preparation - Produces letters, memos, spreadsheets, and agendas from straight copy, rough draft, or oral instructions; completes forms, requisitions, and other documents; submits print requests; prepares pamphlets, flyers. Staff Support - Assists Executives with travel arrangements and expense reports; assists with ordering and setting up company staff and client meeting meals; maintains inventory of office supplies by checking stock to determine inventory levels; anticipating requirements, placing orders as necessary, and stocking items; operates standard office equipment; maintains equipment by completing preventative maintenance; troubleshooting failures; calling for repairs; monitoring equipment operation; sorts, distributes, and reditrects mail. Manufacturing Support - Assists with new hires, lab coats, locker assisgments and card key system. Required Knowledge, Skills, & Abilities Education      Required:  High School Diploma or equivalent experience       Preferred:  B.A. in Business Admin or relevant field Experience       Required:  Previous office experience may be requested, but this can also be an entry level position       Preferred:  2+ years in professional office setting in administrative position Special Knowledge/Skills       Knowledge of: Standard typing/keyboarding layouts and formats Business English (including spelling, grammar, punctuation, and vocabulary) Word processing and computer equipment used in the production of letters, reports, documents, and correspondence Alphabetic, numeric, subject, and chronological indexing and filing rules and systems Arithmatic and business math Modern clerical, office, and record keeping procedures Telephone, office, and online etiquette Current Microsoft Office Suite      Skills and Abilites to:  Retreive, store and purge information in a wide variety of filing systems Sort and classify information Compile, check, and verify data and information for accuracy and completeness Update and maintain records, logs, rosters and registers Read, understand and follow oral and written instructions and procedures Complete work in proper sequence Sort and route incoming/outgoing mail Read simple charts, schedules and tables Receive and assist callers, obtain and transmit information, handle complaints Type with speed and accuracy  Proofread information for comformance with standard typing/keyboarding layouts, identify typographical errors, and correct spelling, grammar, punctuation, capitalization, and word usage Operate modern office equipment including but not limited to computers, printers, scanners, and copiers Establish effective working relationships with management, employees, employee representatives, and the public representing diverse cultures and backgrounds When applying, please note that you saw the job posted on the NOVA Job Board. If you need help with your resumé, please see a NOVA Career Advisor 

Do you have a passion for providing the best customer service? How about aptitude for selling our monthly/flexible wellness program? Elements Massage Palo Alto is seeking a bright, outgoing, confident, detailed-oriented Sales and Customer Services Specialist to join our team. The Front Desk position is part time and availability during weekend is required. Your responsibilities include: Operating studio's front desk activities, and pre-and post-massage aspects of the client experience Studio’s upkeep Providing  stellar customer service Achieving studio’s  sales goals , membership and excellence Assisting therapists as needed Identifying client needs and communicating those to therapists, and following up with clients on therapist recommended treatment plans We offer: Competitive hourly pay PLUS bonus based on membership conversion Professional, friendly work environment Free monthly massage Paid sick time Sales experience is preferred. Elements is open seven days a week. Looking Forward to hear from you! 2190 West Bayshore Road, Suite 160 Palo Alto, CA 94303 650-847-1825 Check us out: Facebook https://www.facebook.com/ElementsMassagePaloAlto/ Yelp https://www.yelp.com/biz/elements-massage-palo-alto Job Type: Part-time When applying, please note that you saw the job posted on the NOVA Job Board. If you need help with your resumé, please see a NOVA Career Advisor.