10 Customer Service jobs

The Santa Clara County Registrar of Voters Office is looking for Vote Center Leads  to work in our 110+ Vote Centers throughout the County for the March 3, 2020 Presidential Primary Election. Positions start in mid-November 2019 and early January 2020.   VOTE CENTER LEAD (Election Worker I) SALARY RANGE: $20.52 to $24.69 per hour APPLY FOR ELECTION WORKER I POSITION: DISTINGUISHING CHARACTERISTICS Individuals hired into this class are extra help employees and perform assigned tasks on an as-needed basis prior to, during and immediately following an election. The Vote Center Lead performs the most difficult and responsible types of duties, including conducting research and problem resolution which requires specialized knowledge. The Vote Center Lead is required to perform all duties and responsibilities of multiple functional areas within the Vote Center and provides technical and functional lead to assigned Vote Center Staff. EXAMPLE OF DUTIES Provide lead for other clerical staff, which may include assigning, scheduling, and prioritizing work and providing training to less experienced Perform the more complex and specialized administrative and clerical duties within assigned functional areas; compile data; summarize and maintain a variety of Verify the work of assigned employees for Assist with conduct of instruction QUALIFICATIONS Knowledge of: Principles of leadership and Office methods and equipment including computer systems and applicable software applications. Principles and practices of customer Basic mathematic Correct English usage, including spelling, grammar and Ability To: Work long hours and Lead, organize and review the work of assigned Make basic mathematic Perform more complex and specialized clerical duties in assigned area of responsibility, including maintenance of appropriate records and preparation of Respond to requests and inquiries from the general Sit and stand for extended periods of Maintain security and confidentiality of restricted Operate office equipment including computers and supporting software Understand and follow oral and written Communicate clearly and concisely, both orally and in Establish and maintain effective working relationships with those contacted in the course of work.   EXPERIENCE AND EDUCATION Any combination of education and experience that would likely provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the knowledge, skills, and abilities would be: Experience: Some work or voluntary experience including public contact which provides for the required competency in the requisite knowledge and abilities. BILINGUAL ELECTION OFFICERS ENCOURAGED TO APPLY Are needed at all Vote Centers throughout the County Santa Clara County will offer language support and ballots at all Vote Centers in nine languages: Englis, Spanish, Vietnamese, Tagalog, Chinese (Mandarin/Cantonese), Hindi, Japanese, Korean, Khmer Other languages that may be needed at Vote Centers: Persian, Portuguese, Russian, Syriac,Thai, Gujarati, Punjabi, Tamil, Telugu        ABOUT THE VOTER’S CHOICE ACT   Starting next year with the March 3, 2020 Presidential Primary Election, the Santa Clara County Registrar of Voters will be implementing the Voter’s Choice Act , a new way of voting that will modernize voting and provide voters with greater flexibility and convenience. What’s changing? Every registered voter will receive a Vote By Mail ballot starting 29 days before Election Day Voters can now vote at any Vote Center in Santa Clara County 20% of Vote Centers will open for 11 days including Election Day and the other 80% of Vote Centers will be open for 4 days including Election Day throughout the County on Election Day Vote Centers will offer more space, additional services and new enhanced voting equipment When applying, please note that you saw the job posted on the NOVA Job Board. If you need help with your resumé, please see a NOVA Career Advisor.  

The Santa Clara County Registrar of Voters Office is looking for Vote Center Aides to work in our 110+ Vote Centers throughout the County for the March 3, 2020 Presidential Primary Election. Positions start in early January 2020.   VOTE CENTER AIDE (Election Aide) SALARY RANGE: $19.92 to $24.21 per hour APPLY FOR ELECTION AIDE POSITION:   DISTINGUISHING CHARACTERISTICS Individuals hired into this class are extra help employees and perform assigned tasks on an as-needed basis prior to, during and immediately following an election. The Vote Center Aide assists the Vote Center Leads, performing all customer service and technical duties and responsibilities of multiple functional areas within the Vote Center. Candidates should be adaptable, flexible and able to get along well with others.   EXAMPLE OF DUTIES Facilitate voting in a Vote Operate various types of voting Communicate effectively and deal tactfully with members of the public, under stressful conditions. Assist in the opening and closing procedures    QUALIFICATIONS Knowledge of: Principles and practices of customer Basic mathematic Correct English usage, including spelling, grammar and   Ability To: Work long hours and Respond to requests and inquiries from the general Sit and stand for extended periods of Maintain security and confidentiality of restricted Operate office equipment including computers and supporting software Understand and follow oral and written Communicate clearly and concisely, both orally and in Establish and maintain effective working relationships with those contacted in the course of work. Lift, carry and transfer materials and supplies; push and pull loaded hand Ability to travel to alternate locations in the course of   EXPERIENCE AND EDUCATION The required knowledge and abilities are attained through training and experience equivalent to completion of eighth (8th) grade education.   BILINGUAL ELECTION OFFICERS ENCOURAGED TO APPLY Are needed at all Vote Centers throughout the County Santa Clara County will offer language support and ballots at all Vote Centers in nine languages: English, Spanish, Vietnamese, Tagalog, Chinese (Mandarin/Cantonese), Hindi, Japanese, Korean and Khmer. Other languages that may be needed at Vote Centers: Persian, Portuguese, Russian, Syriac, Thai, Gujarati, Punjabi, Tamil, Telugu.       ABOUT THE VOTER’S CHOICE ACT Starting next year with the March 3, 2020 Presidential Primary Election, the Santa Clara County Registrar of Voters will be implementing the Voter’s Choice Act , a new way of voting that will modernize voting and provide voters with greater flexibility and convenience. What’s changing? Every registered voter will receive a Vote By Mail ballot starting 29 days before Election Day Voters can now vote at any Vote Center in Santa Clara County 20% of Vote Centers will open for 11 days including Election Day and the other 80% of Vote Centers will be open for 4 days including Election Day throughout the County on Election Day Vote Centers will offer more space, additional services and new enhanced voting equipment   When applying, please note that you saw the job posted on the NOVA Job Board. If you need help with your resumé, please see a NOVA Career Advisor.  

POSITION:  Case Manager (RRH) PROGRAM/LOCATION:  Rapid Re-Housing Program/Sobrato Youth House. San Jose, CA SUPERVISOR:  RRH - Program Manager STATUS:  Full-time/Non-exempt   Apply Online:  https://homefirstservices.bamboohr.com/jobs/view.php?id=132 PROGRAM SUMMARY: The goal of the Rapid Re-Housing (RRH) program is to provide housing stability to homeless individuals and households in Santa Clara County, CA. We aim to achieve this goal by providing participants with comprehensive supportive services to help them attain permanent housing, including outreach and engagement, intensive, individualized case management services, housing search, and temporary financial assistance.   DUTIES/RESPONSIBILITIES Direct Client / Property Service (80%) Maintain a case load providing intensive case management and other direct services to clients Provide community-based case management services to program participants Refer clients to eviction defense legal services as appropriate Work with individual landlords and other team members to address client tenant issues/problems as appropriate Working with Program Coordinator, maintain accurate records of financial support given to clients, and process financial assistance requests in a timely manner Collaborate with community partners to provide support services for clients Utilize supervision appropriately, maintaining open lines of communication and providing updates on intake activity Know and implement agency and program policies and procedures Properly report any suspected cases of abuse Maintain professional relations and conduct Maintain thorough, accurate records of case management activities with every program participant, as required by grant contracts Conduct client intake, including SPDAT (Service Prioritization Decision Assistance Tool) and needs assessment Work with program participants to develop and implement an individual case management plan, and provide support to help them achieve their goals Meet regularly with program participants at a frequency determined by the clients’ needs Provide support services that employ a Critical Time Intervention (CTI) model Monitor participant’s activities to ensure that they are compliant with program requirements Transition client to the next appropriate level of care Assist with other duties assigned Conduct outreach to locate assigned referral. Complete the necessary Homefirst enrollment paperwork Work closely with CM to develop client transition plan. Documentation (20%) Document, via progress notes in HMIS, all case management activity within 3 business days and maintain all other case file paperwork and documentation Participate in ongoing analysis of and program alignment with industry best practices Proactively and consistently improve the quality and effectiveness of program services Conduct ongoing re-assessments of the clients’ needs and status, and document assessment in HMIS   General (10%) Attend all meetings relevant to the position Assist with office-related tasks as needed Assist with other duties assigned   QUALIFICATIONS:     Education and Experience Bachelor’s degree and relevant experience in non-profit agencies (Bachelor's degree may be substituted with 2 years of case management experience) Case management experience Experience in developing relationships with community partners and outside agencies   Skills, Abilities, and Knowledge Ability to quickly build trust and rapport in interpersonal relationships Strong written and oral communication skills Exceptional critical thinking and problem-solving skills Strong facilitation and mediation skills Ability to develop and maintain relationships with community partners and outside agencies Able to manage multiple projects concurrently Demonstrated ability to develop and maintain priorities and meet established deadlines Exceptional organizational skills High level of flexibility and ability to prioritize appropriately Ability to work with people of diverse socio-economic and cultural backgrounds Understanding of Fair Housing law and tenants’ rights and responsibilities Understanding of and strong adherence to social work ethics Understanding of and sensitivity to the needs of the homeless Basic computer skills, including knowledge of MS Office applications and the Internet Clean driving record Valid CA driver’s license and legally required insurance; reliable transportation Characteristics Desire to continually develop skills and increase knowledge through lifelong traditional and experiential learning Strong sense of accountability Values being part of a coordinated team Demonstrates that the work is client-centered Exhibits leadership qualities (e.g. modeling desired behaviors, empowering others to act, appropriately challenging process barriers, celebrating accomplishments, etc.) High level of professionalism with internal and external audiences High level of cultural awareness, responsiveness, and competency Preference for field work over office-based work Enjoys providing hands-on instruction in basic living skills    Please contact me at 408-539-2127 to further discuss this opportunity. ABOUT THE AGENCY: We serve more than 4,000 adults, veterans, families, and youth each year at seven locations, including the Boccardo Reception Center, which is the county’s largest homeless services center. In more than 35 years of experience, we’ve learned that everyone has the potential to get housed and stay housed. We are relentlessly focused on eliminating barriers to housing and stability for everyone we serve. HomeFirst is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other status protected by law. When applying, please note that you saw the job posted on the NOVA Job Board. If you need help with your resumé, please see a NOVA Career Advisor.   

POSITION:           Housing Specialist SSVF PROGRAM:          Supportive Services for Veteran Families – Shallow                                                Subsidies LOCATION:          Sobrato Family Living Center SUPERVISOR:      Program Manager Apply online: https://homefirstservices.bamboohr.com/jobs/view.php?id=123   PROGRAM AND POSITION SUMMARY: The goal of the SSVF program is to provide housing stability to homeless individuals, and households in the city of San Jose, California. We achieve this goal by providing participants with comprehensive supportive services to help them attain permanent housing including intensive, individualized case management services and targeted financial assistance. The primary goal of the SSVF Housing Specialist will be to monitor and administer monthly shallow subsidies, and to assist participants with securing and maintaining stable housing. DUTIES/RESPONSIBILITIES:      Direct services (80%)                                       Work with individual landlords and property managers to address client tenancy and mediate as necessary Monitor the monthly rent roll and ensure its accurate and timely submission for processing Submit financial assistance requests for other housing costs as needed Provide timely communication to landlords and participants on the status of monthly housing assistance Educate participants in tenant rights and their responsibilities as good tenants Conduct landlord outreach Actively seek and identify available housing opportunities Collaborate with SSVF case manager to ensure quality of care for the participants Assist participants at risk of losing their housing or who are unhoused with housing search, application assistance, and other supportive services as needed Participate in countywide collaborative efforts to access and track housing resources Collect and maintain thorough and accurate records of client data in accordance with HomeFirst policies and procedures Maintain Clarity (HMIS) database by entering all client data within 72 hours Meet the program service delivery goals and outcomes   General (20%) Attend all meetings relevant to this position Assist with office-related tasks as needed Assist with other duties assigned    QUALIFICATIONS: Bachelor’s degree in Social Work or a related field preferred High school diploma/GED and 1 year of relevant work experience A minimum of 1 year experience in housing preferred Understanding of fair housing law and tenants’ rights and responsibilities Proficient in Microsoft Office Suite Valid CA driver’s license, reliable transportation, and legally required insurance Ability to visit clients in their homes, which may require walking upstairs   Characteristics Understanding of and sensitivity to the needs of the homeless Exceptional mediation and bargaining skills Demonstrated ability to meet deadlines and maintain priorities Strong written and oral communication skills Ability to develop and maintain professional relationships with community partners and outside agencies Strong sense of accountability Values being part of a coordinated team Highly organized   ABOUT THE AGENCY: HomeFirst Services of Santa Clara County is a leading provider of services, shelter, and housing opportunities to the homeless and those at risk of homelessness in Santa Clara County. We serve more than 4000 adults, veterans, families, and youth each year at eight locations. In over 35 years of experience, we’ve learned that everyone has the potential to get housed and stay housed. We are relentlessly focused on eliminating barriers to housing and stability for everyone we serve. When applying, please note that you saw the job posted on the NOVA Job Board. If you need help with your resumé, please see a NOVA Career Advisor.   

POSITION: Case Manager  PROGRAM/LOCATION: Supportive Services for Veterans Families (SSVF)/Boccardo Reception Center, San Jose, CA SUPERVISOR: Program Manager STATUS: Full-time/Non-exempt Apply online:  https://homefirstservices.bamboohr.com/jobs/view.php?id=124 PROGRAM SUMMARY: The goal of HomeFirst’s Supportive Services for Veterans Families (SSVF) project is to provide housing stability to homeless and at-risk veteran households in the County of Santa Clara, California. The agency’s SSVF project will achieve this goal by providing veteran participants with comprehensive supportive services to help them maintain or attain permanent housing.  Intensive, individualized case management services coupled with targeted financial assistance assist clients to avert homeless episodes and attain housing.   DUTIES/RESPONSIBILITIES: Direct Services (70%) • Maintain a case load as a case manager for veterans providing intensive case management and other direct service to clients • Provide community-based case management services to program participants • Refer client to eviction defense legal services as appropriate • Work with individual landlords and other team members, as appropriate, to address client tenancy issues/problems • With the Program Manager, maintain accurate records of financial support given to clients and process financial assistance requests in a timely manner • Collaborate with community partners regarding support services for clients • Utilize supervision appropriately, while maintaining open lines of communication and providing updates on intake activity • Know and implement agency and program policies and procedures • Properly report any suspected cases of abuse • Maintain professional relations and conduct • Maintain thorough, accurate records of case management activities with every program participant, as required by grant contracts • Conduct client intake per HomeFirst and VA requirements • Work with program participants to develop and implement an individual case management plan and provide support to help them achieve their goals • Engage in community-wide coordinated entry and master listing efforts • Meet regularly with program participants at a frequency determined by the clients’ needs • Provide appropriate referrals to other community services  • Assist with other duties assigned   Documentation (20%) • Document, via HMIS, all case management activity within 3 business days and maintain all other case file paperwork and documentation • Maintain up to date internal service tracking records • Participate in ongoing analysis of and program alignment with industry best practices • Proactively and consistently improve the quality and effectiveness of program services • Conduct ongoing re-assessments of the clients’ needs and self-sufficiency, and document assessment in HMIS   General (10%) • Attend all meetings and required trainings relevant to this position • Assist with office-related tasks as needed • Assist with other duties assigned   QUALIFICATIONS: Education and Experience • Required bachelors degree and a minimum of 1 year of relevant work experience (Bachelors degree may be substituted by a high school diploma or GED and an additional 2 years of relevant work experience) • MSW preferred Skills, Abilities, and Knowledge • US Military Veteran is desired but not required • Strong written and oral communication skills • Experience in developing relationships with community partners and outside agencies • Ability to manage multiple projects concurrently and be flexible with priorities  • Demonstrated ability to develop and maintain priorities and meet established deadlines • Exceptional organizational skills • Proficient with Microsoft Office • Strong sense of accountability • Ability to present oneself and the agency professionally to internal and external audiences • Ability to work as a member of a team • Ability to work with people of diverse socio-economic backgrounds • Strong understanding of Veteran issues • Understanding of and sensitivity to the needs of the homeless • Preference for extensive field work over office-based work • Enjoy providing hands-on instruction in basic living and financial skills   Other • Valid CA driver license and auto insurance • Reliable personal vehicle • Ability to lift up to 30 lbs. on occasion • Ability to visit clients in their homes, which may require walking upstairs   ABOUT THE AGENCY: We serve more than 4,000 adults, veterans, families, and youth each year at seven locations, including the Boccardo Reception Center, which is the county’s largest homeless services center. In more than 35 years of experience, we’ve learned that everyone has the potential to get housed and stay housed. We are relentlessly focused on eliminating barriers to housing and stability for everyone we serve. HomeFirst is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other status protected by law. When applying, please note that you saw the job posted on the NOVA Job Board. If you need help with your resumé, please see a NOVA Career Advisor.   

The Department of Library and Community Services, Community Services Division is seeking a qualified individual to provide temporary administrative/cash handling support at the Baylands Park Gatehouse.    Essential Job Functions: (May include, but are not limited to, the following) Collect vehicle entry fee at Baylands Park Gatehouse. Sell, log and distribute Season Passes. Perform general housekeeping inside gatehouse. Reconcile and prepare deposit at end of each day General customer service.   Minimum Qualifications: Must be at least 18 years of age Graduation from high school or tested equivalent Prior cash handling and customer service experience desired Ability to communicate effectively, both verbally and in writing Must be available to work 8 hour shifts on weekdays and weekends Licenses/Certificates: Possession and continued maintenance of a valid class C California driver's license and a safe driving record, or the ability to provide alternative transportation as approved by the appointing authority. APPLICATION PROCESS If you are interested in this opportunity, please submit your City of Sunnyvale employment application to the Department of Human Resources. City application forms, completed in full, are required, as well as responses to the required supplemental questions . Electronic applications may be submitted on-line through the City's employment page; go to Sunnyvale.ca.gov, Search: Jobs or application materials may be submitted to: Department of Human Resources, 505 West Olive Avenue, Suite 200, Sunnyvale, CA 94086 . Candidates are asked to fully describe any training, education, experience and/or skills relevant to this position. Resumes are optional and are not accepted in lieu of the application. Please submit application materials as soon as possible to be considered for this position as this announcement may close without notice.   When applying, please note that you saw the job posted on the NOVA Job Board. If you need help with your resumé, please see a NOVA Career Advisor. 

We are looking for an organized and motivated warehouse team member/delivery driver to join our company. The ideal candidate will be responsible for working with our awesome team members to deliver packing and staging supplies.  They will maintain supply levels in company storage facilities, make deliveries to local donation sites/recycling centers, and be an all-round resource to help when needed. This candidate is comfortable working on their feet, focused on meeting deadlines, and comfortable with a part time flexible schedule. Warehouse Team Member Duties and Responsibilities Receive deliveries Manage supply levels Sort, organize, and store inventory in proper location Load/unload truck Move inventory and materials between storage locations and to client worksite Move staging furniture - set up and removal in staged homes Assemble furniture Light Handyman work Other responsibilities as assigned Job Requirements: High school degree or higher Drive and maintain a 14’ panel van. Valid drivers license with a clean record. Pass background check Lift 50+ pounds and be able to climb stairs Good verbal and written communication skills and attention to detail Familiar with Google Work in a fast-paced environment Work independently This job is part-time with flexible hours. There is no guarantee of hours and medical benefits are not provided.   When applying, please note that you saw the job posted on the NOVA Job Board. If you need help with your resumé, please see a NOVA Career Advisor.