5 Customer Service jobs

Background The National Multiple Sclerosis Society mobilizes people and resources to drive research for a cure and to address the challenges of everyone affected by MS. To fulfill this mission, the Society funds cutting-edge research, drives change through advocacy, facilitates professional education, collaborates with MS organizations around the world, and provides programs and services designed to help people with MS and their families move their lives forward. We partner with volunteers to accomplish our work. Staff members engage volunteers through effective and timely communications, facilitating meaningful opportunities, and continually seeking and providing feedback for reciprocal growth and learning. Job Summary The National Multiple Sclerosis Society, a non-profit health organization, is seeking a President for our Northern California market. The market has a $4.5 million annual revenue budget. The President engages community leaders in achieving Society priorities -- most importantly, in raising funds. Must passionately communicate about the Society's research, services and advocacy strategies and how the Society impacts the lives of people affected by MS. This requires a deep understanding of the communities in the market and an ability to engage with a wide range of people. The President clearly articulates and models the Society culture and ensures the Society's operating principles are reflected in staff and volunteer behaviors -- always contributing to continuous improvement. The trust and confidence in the Society of all constituent groups is a reflection of the President's effectiveness. For more information about the National MS Society, please visit our website at  www.nationalmssociety.org Responsibilities Ensure leadership volunteer engagement in communities throughout the market. Build trust and confidence in the National MS Society as the leadership executive in an assigned market. Develop and cultivate active and engaged Volunteer Leadership Council(s) and develop staff and volunteers, in assigned market, to be effective at community engagement. Identify, engage, leverage and cultivate community resources, influence and connections. Identify talent for Society committees and task forces. Expand and deepen involvement of volunteers throughout the Society. Ensure a consistent experience for people affected by MS, volunteers and participants, regardless of where they live. Drive revenue growth. Participate in setting and ensuring the achievement of revenue targets; using Society metrics, operational plan and tools. Coach staff members and develop the staff team to achieve revenue targets. Build relationships to identify, cultivate, steward and recognize top relationships (donors, fundraisers, teams, corporate and community partners). Manage a portfolio of top relationships and participate in relationship management teams (often leading the teams). Identify potential donors through community connections. Ensure effective volunteer event committees and volunteer engagement is aligned to Society revenue plans. Increase operational effectiveness and capacity Demonstrate a commitment to all Society staff growth and development. Actively participate in the professional development plans and activities of staff. Identify, develop and grow staff and volunteer capacity (skills and talents) to achieve measurable and sustainable results while removing obstacles. Ensure staff and volunteer leadership behaviors are aligned with Society operating principles; provide timely feedback and coaching to improve performance and behaviors. Recognize and actively support the role and work of the strategy leadership teams. Provide leadership in annual budget development, accurate forecasting and resource management. Ensure operations are effectively managed and aligned with Society practices; adhering to all Society policies and procedures. Recognize and remove obstacles to organizational effectiveness; demonstrate and actively contribute to continuous improvement. Maintain a strong sense of teamwork and foster a positive working environment. Qualifications Minimum Education: Bachelor of Arts or Science   Minimum Experience:  BA/BS with 10 or more year's progressively responsible experience. Demonstrated successful leadership experience with a history of job growth and advancement, preferably with non-profit organizations. Experience in special events and traditional fundraising with success in developing and cultivating relationships to secure gifts and contributions from individuals and corporations. Experience in community engagement and volunteer development. Excellent written and verbal communication skills. Constituent relationship management and online meeting tools. Strong public speaking, presentation and writing skills required. Knowledge of employee relations practices. Experience desired in the following areas: working in a cross functional and complex reporting structure, budget management, forecasting and resource development and a proven ability to meet financial goals, mentoring and coaching high performing staff teams, creating positive workplace environments, and developing effective volunteer leadership committees. Requirements/Other Technical/Other: This position will be required to drive/travel on Society business. Candidate must possess a valid driver's license, proof of insurance, and reliable transportation. The Society does run motor vehicle checks for all positions which require driving and the applicant must meet the Society guidelines. The National Multiple Sclerosis Society provides a highly competitive, comprehensive benefit package to employees. These benefits include a considerable Paid Time Off Plan; Paid Holidays; 401k Retirement Savings Plan with Society match; Educational Reimbursement Plan; Professional Development Assistance; Commuter Benefit Plan; Comprehensive Health & Welfare benefits including Medical, Dental, Vision, Flex Spending Accounts, Life Insurance, Disability Coverage, Life Assistance Plan as well as additional voluntary benefit offerings. When applying, please note that you saw the job posted on the NOVA Job Board. If you need help with your resumé, please see a NOVA Career Advisor.   How to Apply Please submit your resume and cover letter by applying directly to the job posting located on our company website: https://recruiting.adp.com/srccar/public/RTI.home?c=1109441&d=External&r=5000300423506   National MS Society ( http://www.nationalmssociety.org/ )   When applying, please note that you saw the job posted on the NOVA Job Board. If you need help with your resumé, please see a NOVA Career Advisor. 

Prospect Silicon Valley Director of Client and Sponsor Services Job Description   Are you looking for a position that will provide an engaging and dynamic career opportunity? As part of a nonprofit cleantech innovation hub, you will play a pivotal role on our small but ambitious team. ProspectSV is leading smart city innovation in the Bay Area and strives to advance the adoption of clean technology in the fields of mobility, energy and the built environment. We’re currently looking to expand our team as we grow our organization and partner on more projects.   We are looking for mission-driven candidates who share our commitment to smarter, sustainable communities. The position of Director of Client and Sponsor Services reports to the CEO.   Background The ProspectSV mission is to accelerate the adoption of clean technology for smarter, more sustainable communities. Our work focuses on three key sectors: Advanced Mobility, Energy and the Built Environment. ProspectSV is actively engaged with sponsors, startup clients, academia, research labs, public agencies, and local governments across these three sectors. Current efforts include projects covering Autonomous and Connected Vehicles, EV and EV charging systems, vehicle-to-grid integration, mobility on demand services, Zero Net Energy buildings, and support for several clean tech procurement opportunities. ProspectSV has an Intelligent Traffic Systems Lab for development of vehicle-vehicle and vehicle-to-infrastructure technologies and a Data Analytics Lab for development of applications that leverage multiple sources of data and generates actionable information for drivers, city planners, etc. Our start-up clients have solutions that range from hands-free, conductive EV charging systems to hydrophobic coatings for cooling coils in refrigeration systems, and that address requirements in mobility, energy and the built environment. Strategic partners include the cities of San Jose, Palo Alto and San Francisco, the Santa Clara Valley Transportation Authority, CalTrans, Lawrence Berkeley National Lab, National Renewable Energy Lab, and the Metropolitan Transportation Commission. Our sponsors include Microsoft, Ford, Cisco, Intel, Sumitomo and many others who have offerings in our target markets. ProspectSV Client and Sponsor Services Program Overview The role of the Client and Sponsor Services program is to provide support to ProspectSV’s start-up clients, sponsors and partners in line with our mission; to recruit sponsors, startup clients, tenants and partners; and to manage grantfunded projects that cut across our business sectors.   Responsibilities This role has three areas of responsibility: 1) support services for sponsors, clients and tenants, 2) client, tenant and sponsor business development, and 3) project management.   Support Services for Sponsors, Clients and Tenants The Director of Client and Sponsor Services (DCSS) provides assistance to enable clients, tenants and sponsors to reach their full potential in collaboration with ProspectSV and its partners. These services include organizing “calls for innovation” seeking technologies to address specific requirements in pilot projects, roundtables to discuss market trends and emerging solutions, programs to facilitate introduction of emerging technologists to potential distributors, investors and partners, coordinating Subject Matter Experts (SMEs) to provide commercialization services, providing funding opportunity alerts for pilot projects, and assistance in linking sponsors, clients and partners to pilot and demonstration opportunities. The DCSS is responsible for coordinating the start-up prospect evaluation process with SMEs and maintaining relationships with our network of incubator and accelerator partners. The DCSS is also responsible for overseeing client, tenant and sponsor administration, ensuring that invoices are properly generated, tracking receivables, and addressing tactical needs of our tenants in the Demo Center.   Business Development The DCSS will create programs to identify, qualify and recruit sponsors, clients, tenants and partners in collaboration with ProspectSV SMEs and support staff. This includes the development of proposal templates and supporting the generation of specific sponsor, client or tenant proposals. The DCSS works with the marketing team in the development of success stories, presentations and other communications targeted at potential sponsors, clients and partners. The DCSS will also contribute to the development of projects, which may include identifying, evaluating and inviting partners to participate in a proposal as well as shaping appropriate roles for those partners. Project development may require the DCSS to conduct background research of markets or technologies for inclusion in proposals. The DCSS may also support the scoping of work and the writing of proposals.   Project Management ProspectSV has secured several grants that require us to identify, screen, and counsel clean tech start-ups and other solutions suppliers to facilitate pilot and demonstration projects, as well as broad-scale commercial deployments. The DCSS is responsible for managing these grant-funded projects, coordinating the project team meetings, ensuring that schedules are met and deliverables generated, and overseeing the administration of the grant invoices, payables and receivables. The DCSS will manage communications with all relevant parties and track deliverables and report progress on projects, incorporating both quantitative measures and prose descriptions.   Knowledge, Skills and Abilities The following are required knowledge, skills and abilities: • Familiarity with clean tech solutions in advanced mobility, energy and the built environment and knowledge of the competitive landscape for these solutions and their providers. • Basic understanding of the market dynamics impacting the adoption of clean tech solutions in these target markets. • Experience working with or for start-up companies. • Network of connections among several of the following groups: corporate end users of clean tech solutions, automotive OEMs, automotive Tier 1 suppliers, Bay Area city officials in sustainability, public transit agencies, the California Energy Commission, the federal Department of Energy’s energy efficiency and renewable energy and advanced vehicle technologies offices, clean tech solutions suppliers in mobility, energy and the built environment, the Federal Transportation Administration, as well as research institutions (e.g., academia, national labs, private labs and testing facilities), etc. • Strong organizational skills including ability to assess priorities, dependencies, manage details, adhere to deadlines and follow up on action items. • Excellent interpersonal skills, including ability to coordinate the activities of partners over whom the DCSS has influence but not authority. • Excellent written and oral communications skills, • Research skills to discover studies and data sources to support background information needed for proposals, projects, etc. • Project management skills Desired, but not required, knowledge, skills and abilities: • Connections to investors, including seed stage investors, venture capital or corporate investors • Connections to other clean tech incubators and accelerators • Familiarity with Smart City initiatives • Basic understanding of revenue models and financial statements   Experience and Education Required: Bachelors degree in business, a scientific or engineering discipline, or urban planning. Minimum of 10 years of experience with at least 5 years experience working with clean technologies and minimum 5 years experience working directly with customers or clients. Experience writing reports or proposals, managing projects to timely and successful completion, and leading project teams. Highly desired: experience advising or coaching startups. Required: Experienced user of productivity tools including spreadsheets (Excel) and collaborative tools (CRM systems, Box, Dropbox, and the like).   To apply: send your cover letter and resume to info@prospectsv.org When applying, please note that you saw the job posted on the NOVA Job Board. If you need help with your resumé, please see a NOVA Career Advisor. 

At Academy of Art University, our Financial Aid Representatives have a critical role in supporting student operations.  They engage with current and prospective students each day and advise them of the process that is required to secure financial aid for their educational pursuits.  In this vital role, Financial Aid Representatives also partner with colleagues within Admissions, Student Services and Accounts Receivable to ensure quality customer service is achieved.   The Financial Aid department at Academy of Art University is designed within an open floor plan, making it easy for colleagues to collaborate, and consists of an experienced management team.   We welcome applicants with at least three years of administrative or financial related experience. Candidates with prior financial aid experience are highly desired.  If you would like to be a part of the Academy’s Financial Aid team, please apply here.    Benefits: Academy of Art University offers employees health insurance, 401k options, paid vacation and paid holidays, paid sick leave and a commuter program.  The Academy also offers full-time employees an opportunity to take one undergraduate course tuition free each semester.  Employees also have access to health and wellness programs, the University’s gym and pool and athletic games.  Employees may be able to attend various events such as our film festival, fashion show and gallery auctions as well. When applying, please note that you saw the job posted on the NOVA Job Board. If you need help with your résumé, please see a NOVA Career Advisor.

Academy of Art University seeks an Online Help Desk Technician to support faculty and students with any questions they may have regarding the use of online educational systems, browser configurations, the downloading and uploading files and any other technical or administrative issues they might encounter while participating in their online classes. The focus of this position is to resolve user problems as quickly and as courteously as possible. Additional responsibilities include: Provide feedback and insight into user opinions of the system to help identify problem trends and possible need for improvements Conduct online system testing for new applications Provide web-site maintenance Assist with administrative tasks and special projects   Requirements: Must be flexible and willing to work weekend, morning or night hours. Must have at least one - two years in a customer service position; help desk experience preferable and within an educational setting Must possess excellent knowledge of both PC and Mac operating systems, mobile OS and have familiarity with Microsoft Office suite Knowledge of Internet browsers, and an excellent ability to use and navigate the Internet is essential Must have excellent troubleshooting skills, be able to provide quality customer service and work well with other staff, faculty and students An ability to communicate well both verbally and in writing is required Knowledge of relevant specialty software, (e.g., Adobe Creative Cloud Suite, Maya, Studio Max, MX Flash, Quark, Final Cut, Avid Xpress, AutoCAD, After Effects, Motion Pro) a plus but not required   Benefits: Academy of Art University offers employees health insurance, 401k options, paid vacation and paid holidays, paid sick leave and a commuter program.  The Academy also offers full-time employees an opportunity to take one undergraduate course tuition free each semester.  Employees also have access to health and wellness programs, the University’s gym and pool and athletic games.  Employees may be able to attend various events such as our film festival, fashion show and gallery auctions as well. When applying, please note that you saw the job posted on the NOVA Job Board. If you need help with your résumé, please see a NOVA Career Advisor.

Academy of Art University is currently hiring part-time Campus Hosts, or front desk greeters, to provide customer service to guests and students visiting our various buildings located throughout San  Francisco.  If you are interested in being considered for this position, please apply today. Campus Hosts may be scheduled up to 40 hours per week for 37.5 weeks per year.  Work is scheduled during the Fall, Spring and Summer semesters only.  The Academy has the following shifts available: Weekday Shifts Available: Overnight Shift  (~11:00pm - 7:30am) Day Shift (~7:00am - 3:30pm)  Swing Shift (~3:00pm - 11:30pm)  Weekend Shifts Available: Overnight Shift  (~11:00pm - 7:30am) - 16+ hours (Saturday/Sunday) Day Shift (~7:00am - 3:30pm) - 16+ hours (Saturday/Sunday) Swing Shift (~3:00pm - 11:30pm) - 16+ hours (Saturday/Sunday)   This position pays $16.00 per hour and offers paid sick leave, 401k retirement plans and commuter benefits.     Job Description: The Campus Host will act as greeter and welcome all visitors as well as students, staff and family members to Academy of Art University Check person(s) entering the building for a valid Academy identification badge and issue visitor passes as needed Communicate with security to maximize efficiency Work special events as needed   Job Qualifications: Minimum of one year of customer service experience is required Must possess excellent verbal and written communication skills; have a professional appearance and phone presence Must be friendly, outgoing and a team player  Possess basic computer knowledge in MS Word, Excel and Outlook is preferred When applying, please note that you saw the job posted on the NOVA Job Board. If you need help with your résumé, please see a NOVA Career Advisor.