12 Customer Service jobs

POSITION: Case Manager - Seasonal PROGRAM/LOCATION: (CSJ) Overnight Warming Locations “OWL” SUPERVISOR: Program Supervisor   PROGRAM SUMMARY: The goal of HomeFirst’s case management services at the Over Night Warming Locations is to provide access to resources for chronically homeless individuals of Santa Clara County, California. The case management services will achieve this goal by providing participants with comprehensive supportive services to help link them to a network of community resources- psychiatric, medical, employment, housing, income, and other services.    DUTIES/RESPONSIBILITIES: • Maintain a case load providing light case management other direct services to clients • Provide community-based drop-in case management services to program participants  • Work with other team members as applicable to communicate interventions with the client and to link them to additional services • Collaborate with community partners regarding support services for clients • Utilize supervision appropriately, maintaining open lines of communication and providing updates on intake activity • Know and implement agency and program policies and procedures • Report all unusual occurrences and suspected cases of abuse immediately  • Maintain professional relations and conduct • Maintain thorough, accurate records of case management activities with every program participant, in the HMIS system and through a tracking system as appropriate  • Conduct client intake per HomeFirst and County requirements, including Vulnerability Index & Service Prioritization and Decision-Making Tool (VI-SPDAT) • Works with program participants to develop and implement an individual case management plan, and provide support to help them achieve their goals • Meets regularly with program participants at a frequency determined by the clients’ needs • Documents, via progress notes in HMIS, all case management activity by the end of the next business day and maintains all other case file paperwork and documentation • Attend all meetings and trainings relevant to this position • Assist with other duties assigned   QUALIFICATIONS: • Bachelor’s degree + one-year minimum human service experience, or minimum of three years human services experience • Strong written and oral communication skills • Experience in developing relationships with community partners and outside agencies • Ability to manage multiple projects concurrently and be flexible with priorities • Demonstrated ability to develop and maintain priorities and meet established deadlines • Exceptional organizational skills • Strong sense of accountability • Ability to present oneself and the agency professionally to internal and external audiences • Ability to work as a member of a team and can set and meet individual goals • Ability to work with people of diverse socio-economic backgrounds • Understanding of and sensitivity to the needs of the homeless population • Strong understanding of PTSD and chronic homelessness issues • Preference to provide extensive field work and office-based work • Enjoy providing hands-on instruction in basic living and financial skills   ABOUT THE AGENCY: We serve more than 5,600 adults, veterans, families, and youth each year at eight locations including the Sobrato Family Living Center, which is the county’s largest homeless services center. In 35 years of experience, we’ve learned that everyone has the potential to get housed and stay housed. We are relentlessly focused on eliminating barriers to housing and stability for everyone we serve. When applying, please note that you saw the job posted on the NOVA Job Board. If you need help with your resumé, please see a NOVA Career Advisor.   

POSITION:           Housing Specialist SSVF PROGRAM:          Supportive Services for Veteran Families – Shallow                                                Subsidies LOCATION:          Sobrato Family Living Center SUPERVISOR:      Program Manager   PROGRAM AND POSITION SUMMARY: The goal of the SSVF program is to provide housing stability to homeless individuals, and households in the city of San Jose, California. We achieve this goal by providing participants with comprehensive supportive services to help them attain permanent housing including intensive, individualized case management services and targeted financial assistance. The primary goal of the SSVF Housing Specialist will be to monitor and administer monthly shallow subsidies, and to assist participants with securing and maintaining stable housing. DUTIES/RESPONSIBILITIES:      Direct services (80%)                                       Work with individual landlords and property managers to address client tenancy and mediate as necessary Monitor the monthly rent roll and ensure its accurate and timely submission for processing Submit financial assistance requests for other housing costs as needed Provide timely communication to landlords and participants on the status of monthly housing assistance Educate participants in tenant rights and their responsibilities as good tenants Conduct landlord outreach Actively seek and identify available housing opportunities Collaborate with SSVF case manager to ensure quality of care for the participants Assist participants at risk of losing their housing or who are unhoused with housing search, application assistance, and other supportive services as needed Participate in countywide collaborative efforts to access and track housing resources Collect and maintain thorough and accurate records of client data in accordance with HomeFirst policies and procedures Maintain Clarity (HMIS) database by entering all client data within 72 hours Meet the program service delivery goals and outcomes   General (20%) Attend all meetings relevant to this position Assist with office-related tasks as needed Assist with other duties assigned    QUALIFICATIONS: Bachelor’s degree in Social Work or a related field preferred High school diploma/GED and 1 year of relevant work experience A minimum of 1 year experience in housing preferred Understanding of fair housing law and tenants’ rights and responsibilities Proficient in Microsoft Office Suite Valid CA driver’s license, reliable transportation, and legally required insurance Ability to visit clients in their homes, which may require walking upstairs   Characteristics Understanding of and sensitivity to the needs of the homeless Exceptional mediation and bargaining skills Demonstrated ability to meet deadlines and maintain priorities Strong written and oral communication skills Ability to develop and maintain professional relationships with community partners and outside agencies Strong sense of accountability Values being part of a coordinated team Highly organized   ABOUT THE AGENCY: HomeFirst Services of Santa Clara County is a leading provider of services, shelter, and housing opportunities to the homeless and those at risk of homelessness in Santa Clara County. We serve more than 4000 adults, veterans, families, and youth each year at eight locations. In over 35 years of experience, we’ve learned that everyone has the potential to get housed and stay housed. We are relentlessly focused on eliminating barriers to housing and stability for everyone we serve. When applying, please note that you saw the job posted on the NOVA Job Board. If you need help with your resumé, please see a NOVA Career Advisor.   

POSITION: Case Manager  PROGRAM/LOCATION: Supportive Services for Veterans Families (SSVF)/Boccardo Reception Center, San Jose, CA SUPERVISOR: Program Manager STATUS: Full-time/Non-exempt   PROGRAM SUMMARY: The goal of HomeFirst’s Supportive Services for Veterans Families (SSVF) project is to provide housing stability to homeless and at-risk veteran households in the County of Santa Clara, California. The agency’s SSVF project will achieve this goal by providing veteran participants with comprehensive supportive services to help them maintain or attain permanent housing.  Intensive, individualized case management services coupled with targeted financial assistance assist clients to avert homeless episodes and attain housing.   DUTIES/RESPONSIBILITIES: Direct Services (70%) • Maintain a case load as a case manager for veterans providing intensive case management and other direct service to clients • Provide community-based case management services to program participants • Refer client to eviction defense legal services as appropriate • Work with individual landlords and other team members, as appropriate, to address client tenancy issues/problems • With the Program Manager, maintain accurate records of financial support given to clients and process financial assistance requests in a timely manner • Collaborate with community partners regarding support services for clients • Utilize supervision appropriately, while maintaining open lines of communication and providing updates on intake activity • Know and implement agency and program policies and procedures • Properly report any suspected cases of abuse • Maintain professional relations and conduct • Maintain thorough, accurate records of case management activities with every program participant, as required by grant contracts • Conduct client intake per HomeFirst and VA requirements • Work with program participants to develop and implement an individual case management plan and provide support to help them achieve their goals • Engage in community-wide coordinated entry and master listing efforts • Meet regularly with program participants at a frequency determined by the clients’ needs • Provide appropriate referrals to other community services  • Assist with other duties assigned   Documentation (20%) • Document, via HMIS, all case management activity within 3 business days and maintain all other case file paperwork and documentation • Maintain up to date internal service tracking records • Participate in ongoing analysis of and program alignment with industry best practices • Proactively and consistently improve the quality and effectiveness of program services • Conduct ongoing re-assessments of the clients’ needs and self-sufficiency, and document assessment in HMIS   General (10%) • Attend all meetings and required trainings relevant to this position • Assist with office-related tasks as needed • Assist with other duties assigned   QUALIFICATIONS: Education and Experience • Required bachelors degree and a minimum of 1 year of relevant work experience (Bachelors degree may be substituted by a high school diploma or GED and an additional 2 years of relevant work experience) • MSW preferred Skills, Abilities, and Knowledge • US Military Veteran is desired but not required • Strong written and oral communication skills • Experience in developing relationships with community partners and outside agencies • Ability to manage multiple projects concurrently and be flexible with priorities  • Demonstrated ability to develop and maintain priorities and meet established deadlines • Exceptional organizational skills • Proficient with Microsoft Office • Strong sense of accountability • Ability to present oneself and the agency professionally to internal and external audiences • Ability to work as a member of a team • Ability to work with people of diverse socio-economic backgrounds • Strong understanding of Veteran issues • Understanding of and sensitivity to the needs of the homeless • Preference for extensive field work over office-based work • Enjoy providing hands-on instruction in basic living and financial skills   Other • Valid CA driver license and auto insurance • Reliable personal vehicle • Ability to lift up to 30 lbs. on occasion • Ability to visit clients in their homes, which may require walking upstairs   ABOUT THE AGENCY: We serve more than 4,000 adults, veterans, families, and youth each year at seven locations, including the Boccardo Reception Center, which is the county’s largest homeless services center. In more than 35 years of experience, we’ve learned that everyone has the potential to get housed and stay housed. We are relentlessly focused on eliminating barriers to housing and stability for everyone we serve. HomeFirst is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other status protected by law. When applying, please note that you saw the job posted on the NOVA Job Board. If you need help with your resumé, please see a NOVA Career Advisor.   

POSITION:                          Housing Specialist - RRH PROGRAM/LOCATION:    Rapid Re-Housing Program/Sobrato Youth House. San Jose, CA SUPERVISOR:                      Program Manager - RRH  STATUS:                                Full-time/Non-exempt                              PROGRAM SUMMARY:   The goal of the Rapid Re-Housing (RRH) program is to provide housing stability to homeless individuals and households in Santa Clara County, CA. We aim to achieve this goal by providing participants with comprehensive supportive services to help them attain permanent housing, including outreach and engagement, intensive, individualized case management services, housing search, and temporary financial assistance. The RRH Housing Specialist will assist participants with securing and maintaining stable housing.   DUTIES/RESPONSIBILITIES: Direct Client / Property Service (80%) Actively seek and identify available housing opportunities Assist participants with securing appropriate permanent housing through housing search, application assistance, and other supportive services Collaborate with RRH Case Manager to connect participants to community resources to maintain housing Work with individual landlords/site managers to address client tenancy and provide mediation as necessary Educate participants in tenant rights and their responsibilities as good tenants Maintain a safe and secure environment for all participants Conduct landlord outreach and coordinate with housing providers Meet the program service delivery goals and outcomes Participate in county-wide collaborative efforts to access and track housing resources Collect and maintain thorough and accurate records of client data in accordance with HomeFirst policies and procedures Meet participants at locations where they are most comfortable Maintain Clarity (HMIS) database by entering client data daily Conduct outreach to locate assigned referral. Complete the necessary Homefirst enrollment paperwork Work closely with CM to develop client transition plan. General (10%) Attend all meetings relevant to the position Assist with office-related tasks as needed Assist with other duties assigned QUALIFICATIONS:    Education and Experience High school diploma or GED; Bachelor’s degree in Social Work or related field human services field is preferred Minimum of 2 years of experience providing housing services to clients (e.g. housing search, application assistance, building relationships with landlords)   Skills, Abilities, and Knowledge Ability to quickly build trust and rapport in interpersonal relationships Strong written and oral communication skills Exceptional critical thinking and problem-solving skills Strong facilitation and mediation skills Ability to develop and maintain relationships with community partners and outside agencies Able to manage multiple projects concurrently Demonstrated ability to develop and maintain priorities and meet established deadlines Exceptional organizational skills High level of flexibility and ability to prioritize appropriately Ability to work with people of diverse socio-economic and cultural backgrounds Understanding of Fair Housing law and tenants’ rights and responsibilities Understanding of and strong adherence to social work ethics Understanding of and sensitivity to the needs of the homeless Basic computer skills, including knowledge of MS Office applications and the Internet Clean driving record Valid CA driver’s license and legally required insurance; reliable transportation   Characteristics Desire to continually develop skills and increase knowledge through lifelong traditional and experiential learning Strong sense of accountability Values being part of a coordinated team Demonstrates that the work is client-centered Exhibits leadership qualities (e.g. modeling desired behaviors, empowering others to act, appropriately challenging process barriers, celebrating accomplishments, etc.) High level of professionalism with internal and external audiences High level of cultural awareness, responsiveness, and competency Preference for field work over office-based work Enjoys providing hands-on instruction in basic living skills   ABOUT THE AGENCY: We serve more than 4,000 adults, veterans, families, and youth each year at seven locations, including the Boccardo Reception Center, which is the county’s largest homeless services center. In more than 35 years of experience, we’ve learned that everyone has the potential to get housed and stay housed. We are relentlessly focused on eliminating barriers to housing and stability for everyone we serve. HomeFirst is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other status protected by law. When applying, please note that you saw the job posted on the NOVA Job Board. If you need help with your resumé, please see a NOVA Career Advisor.   

POSITION:                Clinician PROGRAM:                Shelter-Based Programs LOCATION:                Boccardo Reception Center, 2011 Little Orchard St, San Jose/Community   SUPERVISOR:          Clinical Services Director   JOB TYPE:                 Regular, Full Time COMPENSATION:   $70-80K Depending on qualifications    PROGRAM SUMMARY:    The Boccardo Reception Center (BRC) is the largest homeless shelter in Santa Clara County with a capacity of 250 singles served nightly. This facility is not only a shelter for people to sleep safely each night, it is also a community hub providing a large continuum of services. This low barrier shelter offers a medical clinic on-site, full service cafeteria, free laundry, computer lab, and other amenities. Shelter guests are offered support services, including case management, workshops, trainings, and more. The Clinician will work directly with the Clinical Director to develop a service suite for shelter guests. This may include one on one therapy, group therapy, skill building, and more. There is a great opportunity for new program/service development with this position as it is a new position for the shelter.   DUTIES/RESPONSIBILITIES: Direct Services (70%) Maintain a case load as a Clinician of persistently homeless individuals in Santa Clara County by providing individual and group therapeutic interventions Utilize supervision appropriately, maintaining open lines of communication and providing updates on client activity Know and implement agency and program policies and procedures Properly report any suspected cases of abuse Maintain professional relations and conduct Maintain thorough, accurate records of client activity and interaction with every program participant, as required by grant contracts. Work with program participants to develop and implement an individual action plan, and provide support to help them achieve their goals Meet regularly with program participants at a frequency determined by the clients’ needs Provide crisis assessment and intervention  Participate in ongoing analysis of and program alignment with industry best practices  Provide coaching and training on topics of interest for program /agency staff Assist with other duties assigned Documentation (20%) Document services via progress notes within 3 business days Keep accurate documentation on all clients and ensure chart compliance Proactively and consistently improve the quality and effectiveness of program services Conduct ongoing re-assessments of the clients’ needs and self-sufficiency General (10%) Attend all meetings relevant to this position, including team meetings, agency trainings, and off-site trainings Assist with office-related tasks as needed Assist with other duties assigned QUALIFICATIONS: Education and Experience  Master’s Degree in Social Work or Counseling, required Registered with the Board of Behavioral Sciences as a Marriage & Family Therapist Associate  (MFT-A), or Associate Clinical Social Worker (ASW), required Skills, Abilities, and Knowledge  Strong understanding of PTSD, mental health symptoms, DSM 5 diagnoses, and chronic   homelessness issues Knowledgeable on Trauma Informed Care, CBT, and other evidence-based practices Comfortable with using computer software and databases Physical duties will include walking, sitting, ability to lift 25 lbs     Characteristics   Understanding of and sensitivity to the needs of the homeless population   Ability to quickly build trust and rapport in interpersonal relationships  Demonstrated ability to develop and maintain priorities and meet established deadlines  High level of flexibility and ability to prioritize appropriately   Exceptional organizational skills. Strong sense of accountability. Ability to present oneself and the agency professionally to internal and external audiences. Ability to work as a member of a team and can set and meet individual goals. Ability to work with people of diverse socio-economic backgrounds. Enjoy providing hands-on instruction on life skills   ABOUT THE AGENCY: We serve more than 5,000 adults, veterans, families, and youth each year at eight locations including the Boccardo Reception Center, which is the county’s largest homeless services center. In 35 years of experience, we’ve learned that everyone has the potential to get housed and stay housed. We are relentlessly focused on eliminating barriers to housing and stability for everyone we serve. HomeFirst is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other status protected by law.

POSITION: Facilities Director   PROGRAM/LOCATION: Santa Clara County, Office in San Jose   STATUS: Full-time/Exempt     JOB SUMMARY  The Facilities Director is a new position for HomeFirst. The agency has experienced significant growth in the past two years and as such we have a need for improved infrastructure. The Facilities Director will largely support logistics and oversight to ease direct service delivery for our clients. This Director will work closely with the Chief Operating Officer to develop systems, processes, and procedures for improved management of the agency’s Food Services, Maintenance, Fleet, and Purchasing Departments.   Areas of Responsibility:   Food Services  HomeFirst operates two large, year-round shelters including the largest in  Santa Clara County. Additionally, the agency expands services to include two additional shelters, and two overnight warming locations during the cold weather season. In all, more than 600 people are served nightly during the cold season. Meals for all shelter guests are often prepared at our San Jose facility, using our industrial kitchen, before transporting the meals to the different locations.    Duties in Food Services may include:   -        Developing policies, procedures, and practices   -        Oversight of kitchen staff   -        Ensuring the cleanliness of the kitchen   -        Ensuring food inventory is properly managed   -        Provider oversight of kitchen purchases (equipment and food)   -        Coordinate with drivers, and shelter site managers   -        Ensure kitchen is in compliance with City, County, VA requirements   -        Other similar duties   Fleet HomeFirst operates nearly 30 vehicles within programs and facilities. We operate a shuttle for shelter guests, passenger vehicles to transport housing program clients, outreach vehicles, and vehicles used by maintenance staff.    Duties with Fleet may include:   -        Developing policies, procedures, and practices   -        Oversight of individuals supporting fleet   -        Ensuring vehicles are regularly maintained   -        Ensuring cost effectiveness of maintenance and repairs   -        Supporting with registration   -        Monitor and ensure compliance with local and state rules and regulations   -         Streamline and monitor fuel purchasing and mileage tracking   -         Other similar duties   Maintenance  HomeFirst operates eight facilities across Santa Clara County. These facilities include shelters and housing developments. The agency employs its own maintenance staff for general upkeep, repairs, maintenance and janitorial services, and contracts out landscaping and larger repair jobs as needed. The team includes a manager and 4-6 maintenance techs. This Director is not responsible for property management as it relates to tenant lease agreements.  Duties in Maintenance may include:   -        Ensuring policies, procedures, and practices are effective and efficient   -        Supervision of maintenance manager   -        Securing building permits when necessary   -        Coordinating with partners on build projects   -        Assisting with quotes for services as necessary   -        Monitoring efficiency of work orders   -        Planning for future   -        Assisting with identifying and implementing green opportunities   -        Other similar duties Purchasing HomeFirst serves more than 5,000 individuals each year through it’s shelter operations and program implementation. Currently, program managers and department leads are often tasked with making large purchases for their individual programs. With the new Facilities Director on board, we hope that we can streamline large purchases by putting in place proper procedures and practices. Duties in Maintenance may include:   -        Hiring and managing a Purchasing Associate   -        Developing policies, procedures, and practices   -        Coordinating with program departments   -        Ensuring purchases are cost effective   -        Other similar duties   DESIRABLE QUALIFICATIONS   Knowledge of:  Building construction ordinances and laws affecting construction and repairs for commercial buildings City Permit processes and requirements Methods, equipment, and supplies used in repair, custodial work, gardening and transportation Negotiations tactics Principles of supervision and training multiple staff   Ability to:  Estimate cost of repairs and construction work Coordinate, supervise and project manage construction projects Plan and organize building repairs, alterations, and general maintenance work Research and put in to practice kitchen requirments Plan and organize transportation schedules Prepare written and oral reports Plan and effectively supervise the work of others Maintain effective professional and working relationships   REQUIREMENTS:   Bachelor’s degree in related discipline or equivalent experience. Requires a minimum of 5 years’ experience in facility, kitchen, hospitality-type work Requires a minimum of 3 years in a leadership capacity. Good interpersonal skills demonstrated excellent written and verbal communication skills. Ability to lift 75lbs Other  Valid California Driver License and auto insurance                                                                                        Reliable transportation Able to stand/sit for extended periods; kneel, reach and bend related to completion of duties Ability to use a keyboard and read computer screens for extended periods When applying, please note that you saw the job posted on the NOVA Job Board. If you need help with your resumé, please see a NOVA Career Advisor.   

POSITION:                                               Outreach Specialist   PROGRAM/LOCATION:                           Outreach/Boccardo Reception Center, San Jose, CA   SUPERVISOR:                                        Program Coordinator   STATUS:                                                 Regular, Full-time, Non-Exempt     PROGRAM SUMMARY: HomeFirst Citywide Outreach and Shelter Project is designed to connect street and encampment homeless individuals to shelter, services, and housing. The target populations for this program are vulnerable, chronically homeless individuals who are living on the streets or in encampments throughout San Jose. Program staff will provide a consistent presence on the streets and other outdoor locations throughout San Jose to build rapport and trust with unsheltered homeless residents. The goal of the program is to connect clients to services that will result in permanent housing.    DUTIES/RESPONSIBILITIES:     Direct Service 80%   >Provide street and encampment-based outreach to the homeless in San Jose.   >Provide information and referrals to community services, such as employment counseling, health care, mental health services, etc.   >Transport clients, in an agency vehicle, to the BRC shelter or other appropriate destinations. Provide UPLIFT requests for those who qualify.   >Conduct VI-SPDATS assessments as appropriate to determine client vulnerability, self-sufficiency, and appropriate housing or service program referral and/or placement.   >Complete all appropriate data collection, Salesforce, HMIS data entry, paperwork, and tracking of activities within 2 business days.   >Respond to the Homeless Helpline calls/emails for assistance within 1 business day.   >Assist clients with accessing public benefits and assistance as appropriate.   >Connect or refer clients to services provided at the BRC shelter service center.   >Make timely and accurate decisions in emergency or crisis situations with particular awareness of the need for safety of all clients, staff, or volunteers involved.   >Provide street-based case management to the unhoused population.   >To provide access to emergency shelter, meals, showers, and laundry services to unsheltered homeless individuals.   >Staff the Hotline weekly and monitor/update Outreach bed list.   >Provide excellent customer service when staffing HomeFirst Homeless Helpline.    >Weekend and after-hours support required when requested from the City.   General 20%   >Utilize supervision appropriately, maintaining open lines of communication and providing updates on activities regularly.   >Know and follow agency and program policies and procedures.   >Properly report any suspected cases of abuse.   >Other duties as assigned.    QUALIFICATIONS:   Education and Experience   >High school diploma or GED; Bachelor’s degree in Social Work or related field is a plus   >Having personal or professional experiences with homelessness   Skills, Abilities, and Knowledge   >Knowledge of highly-utilized locations in San Jose where homeless congregate and camp   >Ability to walk long distances and on rough terrain (such as trails to creek-side encampments and high traffic areas)   >Ability to lift and carry outreach supplies (usually in a backpack, up to 30 lbs.)   >Understanding of and sensitivity to the needs of the homeless   >Commitment to increasing the housing stability and self-sufficiency of the homeless   >Strong verbal and written skills; knowledge of multiple languages is desirable   >Good problem-solving skills and the ability to prioritize multiple tasks   >Ability to work with people of diverse social backgrounds and professional rank   >Demonstrated effective communication skills   >Knowledge and understanding of community resources and human services   >Initiative, flexibility, and the capacity to respond effectively in all situations   >Good collaboration skills and the ability to work independently with limited supervision   >Ability to work as part of a diverse team   >Basic computer skills, including knowledge of MS Office applications and the internet   Other   >Clean driving record   >Valid CA driver license and legally required insurance; reliable transportation    ABOUT THE AGENCY: We serve more than 4,000 adults, veterans, families, and youth each year at seven locations, including the Boccardo Reception Center, which is the county’s largest homeless services center.  In more than 35 years of experience, we’ve learned that everyone has the potential to get housed and stay housed. We are relentlessly focused on eliminating barriers to housing and stability for everyone we serve.   HomeFirst is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other status protected by law. When applying, please note that you saw the job posted on the NOVA Job Board. If you need help with your resumé, please see a NOVA Career Advisor.     

POSITION:  Case Manager (RRH) PROGRAM/LOCATION:  Rapid Re-Housing Program/Sobrato Youth House. San Jose, CA SUPERVISOR:  RRH - Program Manager STATUS:  Full-time/Non-exempt   PROGRAM SUMMARY: The goal of the Rapid Re-Housing (RRH) program is to provide housing stability to homeless individuals and households in Santa Clara County, CA. We aim to achieve this goal by providing participants with comprehensive supportive services to help them attain permanent housing, including outreach and engagement, intensive, individualized case management services, housing search, and temporary financial assistance.   DUTIES/RESPONSIBILITIES Direct Client / Property Service (80%) Maintain a case load providing intensive case management and other direct services to clients Provide community-based case management services to program participants Refer clients to eviction defense legal services as appropriate Work with individual landlords and other team members to address client tenant issues/problems as appropriate Working with Program Coordinator, maintain accurate records of financial support given to clients, and process financial assistance requests in a timely manner Collaborate with community partners to provide support services for clients Utilize supervision appropriately, maintaining open lines of communication and providing updates on intake activity Know and implement agency and program policies and procedures Properly report any suspected cases of abuse Maintain professional relations and conduct Maintain thorough, accurate records of case management activities with every program participant, as required by grant contracts Conduct client intake, including SPDAT (Service Prioritization Decision Assistance Tool) and needs assessment Work with program participants to develop and implement an individual case management plan, and provide support to help them achieve their goals Meet regularly with program participants at a frequency determined by the clients’ needs Provide support services that employ a Critical Time Intervention (CTI) model Monitor participant’s activities to ensure that they are compliant with program requirements Transition client to the next appropriate level of care Assist with other duties assigned Conduct outreach to locate assigned referral. Complete the necessary Homefirst enrollment paperwork Work closely with CM to develop client transition plan. Documentation (20%) Document, via progress notes in HMIS, all case management activity within 3 business days and maintain all other case file paperwork and documentation Participate in ongoing analysis of and program alignment with industry best practices Proactively and consistently improve the quality and effectiveness of program services Conduct ongoing re-assessments of the clients’ needs and status, and document assessment in HMIS   General (10%) Attend all meetings relevant to the position Assist with office-related tasks as needed Assist with other duties assigned   QUALIFICATIONS:     Education and Experience Bachelor’s degree and relevant experience in non-profit agencies (Bachelor's degree may be substituted with 2 years of case management experience) Case management experience Experience in developing relationships with community partners and outside agencies   Skills, Abilities, and Knowledge Ability to quickly build trust and rapport in interpersonal relationships Strong written and oral communication skills Exceptional critical thinking and problem-solving skills Strong facilitation and mediation skills Ability to develop and maintain relationships with community partners and outside agencies Able to manage multiple projects concurrently Demonstrated ability to develop and maintain priorities and meet established deadlines Exceptional organizational skills High level of flexibility and ability to prioritize appropriately Ability to work with people of diverse socio-economic and cultural backgrounds Understanding of Fair Housing law and tenants’ rights and responsibilities Understanding of and strong adherence to social work ethics Understanding of and sensitivity to the needs of the homeless Basic computer skills, including knowledge of MS Office applications and the Internet Clean driving record Valid CA driver’s license and legally required insurance; reliable transportation Characteristics Desire to continually develop skills and increase knowledge through lifelong traditional and experiential learning Strong sense of accountability Values being part of a coordinated team Demonstrates that the work is client-centered Exhibits leadership qualities (e.g. modeling desired behaviors, empowering others to act, appropriately challenging process barriers, celebrating accomplishments, etc.) High level of professionalism with internal and external audiences High level of cultural awareness, responsiveness, and competency Preference for field work over office-based work Enjoys providing hands-on instruction in basic living skills    Please contact me at 408-539-2127 to further discuss this opportunity. ABOUT THE AGENCY: We serve more than 4,000 adults, veterans, families, and youth each year at seven locations, including the Boccardo Reception Center, which is the county’s largest homeless services center. In more than 35 years of experience, we’ve learned that everyone has the potential to get housed and stay housed. We are relentlessly focused on eliminating barriers to housing and stability for everyone we serve. HomeFirst is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other status protected by law. When applying, please note that you saw the job posted on the NOVA Job Board. If you need help with your resumé, please see a NOVA Career Advisor.   

DHL currently has an opening for  Service Agent  (Casual) at our  Sunnyvale, CA  facility. The Service Agent will work to provide operational support to ensure efficient and timely pick-up and delivery handling of customer materials and provides operational support for the Service Center. The Service Agent will also ensure compliance with safety, security, regulatory, and company policies. Key Accountabilities: ·Assist customers with document shipment and pick up at service center. ·Assists with operational procedures including sorting, shipment processing and documentation, manifesting, bagging, sending shipment status information. ·May process or prepare import/export documentation and assist in the customs clearance process. Key Qualifications: ·HS diploma or GED required. ·Generally 1-3 years of experience in area of responsibility. ·Intermediate service, production, or support role having greater responsibility to perform all (or most) of the standard work within the function. ·Previous experience in industry preferred ·Previous customer service experience preferred ·Strong computer skill required ·Exceptional ability to multi-task required Explore and learn about DHL’s culture, special events, and interesting spotlights at:   https://www.youtube.com/user/dhl   DHL is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.  The EEO is the Law poster is available here.   http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf When applying, please note that you saw the job posted on the NOVA Job Board. If you need help with your resumé, please see a NOVA Career Advisor.   

What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world. We are currently hiring  Casual (On-Call) Courier/Drivers  in our  Sunnyvale, CA Station . As a Courier you would follow standard company procedures and safety requirements to pick up and deliver time sensitive materials in a timely and efficient manner. Key Accountabilities: Under tight deadlines, drives vehicle to customer sites, climbs in and out of vehicle, and walks up and down stairs as required to pick up and deliver documents and packages to and from customers according to established procedures, in all weather conditions Picks up, handles and delivers time sensitive documents and packages in a safe and punctual manner considering traffic patterns, alternative routes, traffic regulations, and driving conditions in order to meet customer and DHL time requirements Ensures all delivery material received is safely delivered to correct consignee Operates a scanner to record shipping and package information for documents/packages picked up or delivered. Maintains good work habits, including reporting to work on time and adhering to standard work and safety procedures. Reports any suspected breach of security or unusual happenings to supervisor immediately May assist supervisor in orienting, training, assigning and checking the work of lower level couriers May assist supervisor in performing check rides to review performance and the proper use of routes and practices Key Requirements: High School Diploma or Equivalent (GED) Valid Driver’s License with clean driving record Must be 21 years old Excellent customer service skills Map reading skills and knowledge of delivery area preferred Previous professional driving experience, preferably in a delivery role Candidate must pass pre-employment background, drug and medical physical screening CDL Preferred Physical Requirements: Must be able to lift up to seventy (70) lbs occasionally Must be able to lift forty (40) lbs frequently Must be able to walk, climb stairs, reach overhead, squat, bend, kneel, stoop and crouch repeatedly DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here. http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf When applying, please note that you saw the job posted on the NOVA Job Board. If you need help with your resumé, please see a NOVA Career Advisor.   

POSITION :                                 Resident Coordinator PROGRAM/LOCATION:           Bridge Housing Communities (BHC) San Jose, CA SHIFT :                                            Day, Swing, Grave SUPERVISOR :                             BHC Program Coordinator STATUS :                                        Full-time/Part-time, Non-exempt   PROGRAM SUMMARY: The Bridge Housing Communities (BHC) program will provide interim housing opportunities to unhoused adults in a safe, private, and secure environment. Program participants will be empowered to build stability and self-sufficiency while bridging from homelessness to permanent housing.    Two BHC sites will operate in San Jose, each consisting of 40 single adult sleeping cabins and community space that will include a common shower, restrooms, kitchen, working space, pet area, storage and vehicle parking. Each site will offer a variety of supportive services, community engagement and direct contributions to help each participant achieve stable housing. Sites will be fully staffed and operate seven days per week, 24 hours per day with on-site security services.   DUTIES/RESPONSIBILITIES: Direct Client Service (90%) Responsible for the care, welfare, safety, and security of participants during their stay Welcome all agency guests to the facility, including program participants, volunteers, staff, and community members Ensure fair procedures and practices, as well as safety within the BHC Site Provide information and referrals to BHC participants Check clients into and out of the facility using the HMIS database Distribute clothing, linens, toiletries, and any other items supplied by the program Provide general site clean-up, reporting any maintenance or janitorial needs to the Shift Manager or Project Coordinator in a timely manner Conduct site, neighborhood and perimeter checks    Handle all emergencies by contacting appropriate staff/agencies Report any incidents and complete incident report Conduct business according with employee handbook, exercising judgement and serving the best interests of the agency and community Maintain compliance with agency/BHC site policies and procedures     General (10%) Represent HomeFirst and the program appropriately to volunteers, donors, outside agencies and the public Assist with office-related tasks as needed Attend all mandatory meetings, workshops, and trainings Perform other general duties as assigned   QUALIFICATIONS : Education and Experience High School Diploma or GED Experience working with unhoused individuals preferred Experience in customer service preferred   Skills, Abilities, and Knowledge Ability to work with people of diverse social backgrounds Ability to take direction Strong written and oral communication skills High level of flexibility and ability to prioritize appropriately Ability to present oneself and the agency professionally to internal and external audiences Ability to work as a member of a team Ability to regularly lift up to 30 lbs.   Other Sensitivity to the needs of unhoused individuals and families Observant of the environment and the people within it Desire to continually develop skills and increase knowledge Values being part of a coordinated team High level of professionalism with internal and external audiences Strong sense of accountability   ABOUT THE AGENCY: HomeFirst is a leading provider of services, shelter and housing opportunities to the homeless and those as risk of homelessness in Santa Clara County.  We serve more than 4,000 adults, veterans, families, and youth each year at seven locations, including the Boccardo Reception Center, which is the county’s largest homeless services center.   In more than 35 years of experience, we’ve learned that everyone has the potential to get housed and stay housed. We are relentlessly focused on eliminating barriers to housing and stability for everyone we serve. Home First is an equal opportunity employer and considers qualified applicants for employment   without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other status protected by law. When applying, please note that you saw the job posted on the NOVA Job Board. If you need help with your resumé, please see a NOVA Career Advisor.