Nov 20, 2019
Full time
Part time
POSITION: Resident Coordinator
PROGRAM/LOCATION: Cold Weather Shelter (CWSP)/ Mountain View , CA
SHIFT: Day, Swing, Grave, On-call
SUPERVISOR: Shelter Site Manager
STATUS: Non-exempt
Apply Online: https://homefirstservices.bamboohr.com/jobs/view.php?id=64
PROGRAM SUMMARY:
HomeFirst has operated the Cold Weather Shelter Program (CWSP) since 1987 to provide temporary shelter during the cold weather and rainy season to people who are homeless. Our focus is on providing a safe environment and the basic necessities of life. Resident Coordinators are responsible for the care and supervision of the clients staying at the shelter.
DUTIES/RESPONSIBILITIES:
Direct Client Service (90%)
Responsible for the care, welfare, safety, and security of clients during their shelter stay
Ensure fair procedures and practices, as well as safety within the facility
Provide information and referrals to shelter guests
Assist with daily set-up and break-down of the shelter, including setting up sleeping mats, tables and chairs, etc., and for any special events or activities as needed
Welcome clients and volunteers to the facility
Check clients into and out of the facility using the HMIS database
Distribute clothing, linens, toiletries, and any other items supplied by the program
Provide general site clean-up, reporting any maintenance or janitorial needs to the Shift Manager or Services Director in a timely manner
Conduct bed, facility, and perimeter checks
Assist with monitoring meals and determining meal counts where appropriate
Complete intake of homeless guests as required
Handle all emergencies by contacting appropriate staff/agencies
Report any incidents and complete incident report
Participate in meeting the program’s service delivery goals and outcomes as outlined in the service management plan
General (10%)
Represent HomeFirst and the program appropriately to volunteers, donors, outside agencies and the general public
Assist with office-related tasks as needed
Attend meetings, workshops and trainings as requested
Perform other duties as assigned by supervisor
QUALIFICATIONS:
Education and Experience
High School Diploma or GED
Experience working with the homeless population preferred
Experience in customer service preferred
Skills, Abilities, and Knowledge
Ability to work with people of diverse social backgrounds
Ability to take direction
Strong written and oral communication skills
High level of flexibility and ability to prioritize appropriately
Ability to present oneself and the agency professionally to internal and external audiences
Ability to work as a member of a team
Ability to regularly lift up to 30 lbs.
Characteristics
Sensitivity to the needs of homeless individuals and families
Observant of the environment and the people within it
Desire to continually develop skills and increase knowledge
Values being part of a coordinated team
High level of professionalism with internal and external audiences
Strong sense of accountability
ABOUT THE AGENCY:
We serve more than 4,000 adults, veterans, families, and youth each year at seven locations, including the Boccardo Reception Center, which is the county’s largest homeless services center. In more than 35 years of experience, we’ve learned that everyone has the potential to get housed and stay housed. We are relentlessly focused on eliminating barriers to housing and stability for everyone we serve.
Home First is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other status protected by law.
LOCAL APPLICANTS ONLY.
When applying, please note that you saw the job posted on the NOVA Job Board. If you need help with your resumé, please see a NOVA Career Advisor.