Modis Menlo Park, CA, USA
Oct 15, 2018Direct Hire
An integrated family office with over 150 employees serving multiple entities, both for-profit and non- profit, our client is the corporate manager and provider of centralized shared services for these entities and employees. The IT Helpdesk Support Administrator reports to the Chief Information Officer and will assist the Information Technology team with the design, deployment and maintenance of the company’s hardware, software, and communications infrastructure. The ideal candidate will have a broad and strong background in IT supporting a variety of platforms, Operating Systems, applications and cloud apps. We are looking to hire a highly-motivated IT Helpdesk Administrator with excellent customer service skills, excellent analytical and problem solving skills, with a high level of energy and the ability to multi-task and self-manage. Because the IT Team supports entities on the east coast, this position has hours from 6:00 a.m. to 3:00 p.m. (PST) Responsibilities: Provides helpdesk support and troubleshooting for our client and all its’ supporting ent ities Responds promptly and professionally to user issues received via telephone, email, web, & internal escalations Manages and optimizes helpdesk tracking system Provides technical support for the entities numerous systems including Google Suite which includes storage, messaging, conferencing, communications, VOIP, and Video Teleconferencing, A/V Provides orientation and user training on software applications, including Microsoft Windows, Mac OS, Google Suite, Ring Central, Microsoft Office, IT security overview, etc. Onboard new hires that ranges from setting up their systems and training Perform laptop upgrades, builds, rebuilds, and swaps Documents incidents in support tracking system in a clear, concise, and understandable format Assist in the evaluation, installation, upgrade, and configuration of software and hardware Perform iPhone and Android installations and configuration Maintain documentation, policies, and processes related to laptops and systems environments Vendor account maintenance Perform purchasing and asset management for IT-related inventory, including phones, laptops and computer peripherals Aid the IT Team in special projects as necessary The position needs to be flexible since some projects can only be completed after hours such as evenings or weekends. It would be rare but if we have IT projects such as an office move, it may need all hands on deck IT Team work Assist in developing and improving Help Desk policies and routines to improve quality of service and support Willingness to share IT knowledge with the IT Team Comfortable supporting users remotely Basic Qualifications: B.S. in Information Technology, Computer Science or relevant field 3 to 5 years’ experience with desktop administration supporting Microsoft and Mac products 5 years’ experience in related field utilizing technologies listed above Microsoft certification such as MCSA and A+ or related certification strongly preferred Requirements: Experience with cloud computing and SaaS support services is a must. Expert knowledge of Windows 7/10 windows platforms, network and web technologies. Experience support users from all over the world with different time zone. Comfortable with complex multi-domain Windows Active Directory design, implementation and maintenance. Strong understanding of TCIP/IP, DHCP/DNS and Wifi especially in regard to secure and segmented networks. Experience with supporting IT security strategies. When applying, please note that you saw the job posted on the NOVA Job Board. If you need help with your resumé, please see a NOVA Career Advisor.