Floor and Decor
1541 Adrian Road, Burlingame, CA, USA
This position is responsible for training and developing Sales Consultants and ensuring that customers have a positive shopping experience by receiving exceptional customer service and product information.
Minimum Eligibility Requirements
High School Diploma or GED
1 year of customer service/sales experience, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company
Excellent communication, interpersonal and analytical skills
Ability to perform in a high volume, highly complex location
Ability to demonstrate initiative and be a self-starter
Ability to multi-task and work in a fast-paced environment
Must possess excellent customer service skills and work well under pressure
Essential Functions
Act and work in a manner that is consistent with company’s core values
Demonstrate a thorough understanding and compliance with the company’s safe lifting practices general safety/standard operating procedures
Drive, teach and adhere to the P’s of retail to include but are not limited to People, Product, Price, Purchasing, Position, Presentation, Promotion and Pro Services
Provide direction to all Sales Consultants to ensure a highly attentive and accurate level of customer service
Develop and train Sales Consultants by conducting daily sales observations and daily sales meetings
Complete all product specialist certification courses
Demonstrate an thorough understanding of inform, inspire, and installation
Demonstrate an understanding of all business reports in order to be the best in merchandising, in-stock and pricing position. Reports include, but are not limited to the following:
Profit Loss statements (P&L)
Category Performance Report (CPR)
Business Analysis Tool Report (BAT)
Store Purchase Order Analysis Report (STPOA)
Store Price Change Report (STPRC)
Ensure the overall merchandising, pricing, and organization of the department is in accordance with the Visual Standard Guide
Communicate standard operating procedure direction and changes to all associates in a timely manner
Complete the Industrial Truck (forklift) proficiency testing and certification, and state required guidelines
Complete Low’s and Out’s and report major discrepancies to ICS and Management
Direct and communicate the flow of product to the showroom floor through the use of the Overnight/Merchandise Team
Validate all product placement and pricing within the department
Process customers at check-out using the point of sale (POS) system
Process customer refunds and exchanges according to established guidelines
Present ‘how-to’ classes to customers
Follow established cash, check and charge card acceptance procedures
Answer the telephone according to accepted guidelines
Stock and tag merchandise displays as required
Create price tags and merchandise signs
Work as KCM or Manager on Duty as required
Working Conditions (travel, hours, environment)
While performing the duties of this job, the employee is frequently exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically moderate to noisy.
Physical/Sensory Requirements
Physical Work – Ability exert 30 – 60 pounds of force occasionally, and or 20-30 pounds of force frequently, and/or greater than negligible up to 20 pounds of force constantly to lift, carry push, pull, or otherwise move objects. The employee is often required to use their hands and fingers, to handle or feel. The employee is frequently required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.
When applying, please note that you saw the job posted on the NOVA Job Board. If you need help with your resumé, please see a NOVA Career Advisor.
This position is responsible for training and developing Sales Consultants and ensuring that customers have a positive shopping experience by receiving exceptional customer service and product information.
Minimum Eligibility Requirements
High School Diploma or GED
1 year of customer service/sales experience, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company
Excellent communication, interpersonal and analytical skills
Ability to perform in a high volume, highly complex location
Ability to demonstrate initiative and be a self-starter
Ability to multi-task and work in a fast-paced environment
Must possess excellent customer service skills and work well under pressure
Essential Functions
Act and work in a manner that is consistent with company’s core values
Demonstrate a thorough understanding and compliance with the company’s safe lifting practices general safety/standard operating procedures
Drive, teach and adhere to the P’s of retail to include but are not limited to People, Product, Price, Purchasing, Position, Presentation, Promotion and Pro Services
Provide direction to all Sales Consultants to ensure a highly attentive and accurate level of customer service
Develop and train Sales Consultants by conducting daily sales observations and daily sales meetings
Complete all product specialist certification courses
Demonstrate an thorough understanding of inform, inspire, and installation
Demonstrate an understanding of all business reports in order to be the best in merchandising, in-stock and pricing position. Reports include, but are not limited to the following:
Profit Loss statements (P&L)
Category Performance Report (CPR)
Business Analysis Tool Report (BAT)
Store Purchase Order Analysis Report (STPOA)
Store Price Change Report (STPRC)
Ensure the overall merchandising, pricing, and organization of the department is in accordance with the Visual Standard Guide
Communicate standard operating procedure direction and changes to all associates in a timely manner
Complete the Industrial Truck (forklift) proficiency testing and certification, and state required guidelines
Complete Low’s and Out’s and report major discrepancies to ICS and Management
Direct and communicate the flow of product to the showroom floor through the use of the Overnight/Merchandise Team
Validate all product placement and pricing within the department
Process customers at check-out using the point of sale (POS) system
Process customer refunds and exchanges according to established guidelines
Present ‘how-to’ classes to customers
Follow established cash, check and charge card acceptance procedures
Answer the telephone according to accepted guidelines
Stock and tag merchandise displays as required
Create price tags and merchandise signs
Work as KCM or Manager on Duty as required
Working Conditions (travel, hours, environment)
While performing the duties of this job, the employee is frequently exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically moderate to noisy.
Physical/Sensory Requirements
Physical Work – Ability exert 30 – 60 pounds of force occasionally, and or 20-30 pounds of force frequently, and/or greater than negligible up to 20 pounds of force constantly to lift, carry push, pull, or otherwise move objects. The employee is often required to use their hands and fingers, to handle or feel. The employee is frequently required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.
When applying, please note that you saw the job posted on the NOVA Job Board. If you need help with your resumé, please see a NOVA Career Advisor.
$60,000 - $70,000 yearly
Roth Staffing Companies
Santa Clara, CA, USA
SUMMARY
Designs, establishes and coordinates production activities relating to Large AIM Projects (as assigned by Regional AIM Management) to be performed at any Regional AIM Operations Center as well as those performed at other division locations and/or any on-site at customer locations where the project would be performed. Activities includes: designing production workflows, developing process and implementation strategies, specifying equipment and technology, testing and refining processes to insure production efficiencies and quality standards are maintained, coordinating the launch of the production process with production managers, and monitoring the production process throughout the term of the project. Also serves as subject matter expert and operations point of contact for customers of AIM Special Projects as well as assisting with customer service activities as related to target AIM Projects. Works in close coordination with Sales teams, assisting with customer needs analysis, pricing proposals & presentations for prospective Projects.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Sales Support
• Assists the Sales teams with project planning, determining customer needs, and developing technical solutions, determining cost calculations and potential project timelines.
Customer Service
• Interfaces with customers regarding production scheduling, problem solving, job status, and general information requests. Provides other forms of customer service as required.
Project Oversight
• Plans and directs project activities and establishes project priorities for production in keeping with effective operations and cost factors.
• Confers with AIM Operations Management, regional and corporate, to establish production and quality control standards and procedures.
• Inspects and monitors project progression, to verify conformance to specifications.
• Develops budgets and cost controls to improve cost effectiveness on projects.
• Develops quality standards and creates, implements, evaluates, and modifies inspection criteria and procedures with AIM management, departmental and branch managers.
• Reviews and analyzes production, quality control, maintenance, and operational reports to determine causes of nonconformity with project specifications and operating or production problems.
• Develops and implements operating methods and procedures designed to eliminate operating problems, improve product quality and workflow.
ARC Job Descriptions 2018
• Revises production schedules and clarifies priorities as result of equipment failure or operating problems.
• Studies production schedules and estimates worker hour requirements for completion of job assignment.
• Monitors time and production records.
• Monitors Project statistics to insure projected gross margins are achieved.
Inter-departmental Coordination
• Assists Sales Managers and Branch Operations Managers to meet sales needs at customer sites, including training/education of sales employees, relating to special project opportunities.
• Confers with other managers to coordinate activities of individual departments and branches.
QUALIFICATIONS AND EXPERIENCE
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. In depth experience with large and small format production document imaging technologies and solutions is highly desired.
EDUCATION AND EXPERIENCE
Bachelor's degree (B. A.) from four-year college or university in Project Management; or five to ten years related experience and/or training; or equivalent combination of education and experience.
LANGUAGE, MATH AND REASONING SKILLS
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Ability to calculate figures and amounts such as discounts, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
TECHNICAL SKILLS
Working knowledge of software applications such as Word, Excel, Outlook, MS Access, Adobe Acrobat, Adobe Photoshop. Must also have in depth knowledge with document imaging principles, imaging mechanics, file structures, file formats, OCR, ICR, OMR & Bar-Code technologies, and methodologies.
Experience and a strong aptitude for developing process workflows including acute attention to establishing quality control procedures within process workflows. Must also have the ability to design and produce document imaging workflows within applications such as PSICapture, Kofax Capture, Kodak Capture Pro, or equivalent.
Experience in C++ scripting and Regular Expressions pattern scripting is preferred. Lite scripting will be required and knowledge of these concepts and/or ability to learn scripting concepts and language is required.
ARC Job Descriptions 2018
WORK EXPERIENCE
Must have at least five years of experience, managing a commercial document scanning operation.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to walk; sit; and use hands to finger, handle, or feel. The employee is occasionally required to stand. The employee must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
When applying, please note that you saw the job posted on the NOVA Job Board. If you need help with your resumé, please see a NOVA Career Advisor.
SUMMARY
Designs, establishes and coordinates production activities relating to Large AIM Projects (as assigned by Regional AIM Management) to be performed at any Regional AIM Operations Center as well as those performed at other division locations and/or any on-site at customer locations where the project would be performed. Activities includes: designing production workflows, developing process and implementation strategies, specifying equipment and technology, testing and refining processes to insure production efficiencies and quality standards are maintained, coordinating the launch of the production process with production managers, and monitoring the production process throughout the term of the project. Also serves as subject matter expert and operations point of contact for customers of AIM Special Projects as well as assisting with customer service activities as related to target AIM Projects. Works in close coordination with Sales teams, assisting with customer needs analysis, pricing proposals & presentations for prospective Projects.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Sales Support
• Assists the Sales teams with project planning, determining customer needs, and developing technical solutions, determining cost calculations and potential project timelines.
Customer Service
• Interfaces with customers regarding production scheduling, problem solving, job status, and general information requests. Provides other forms of customer service as required.
Project Oversight
• Plans and directs project activities and establishes project priorities for production in keeping with effective operations and cost factors.
• Confers with AIM Operations Management, regional and corporate, to establish production and quality control standards and procedures.
• Inspects and monitors project progression, to verify conformance to specifications.
• Develops budgets and cost controls to improve cost effectiveness on projects.
• Develops quality standards and creates, implements, evaluates, and modifies inspection criteria and procedures with AIM management, departmental and branch managers.
• Reviews and analyzes production, quality control, maintenance, and operational reports to determine causes of nonconformity with project specifications and operating or production problems.
• Develops and implements operating methods and procedures designed to eliminate operating problems, improve product quality and workflow.
ARC Job Descriptions 2018
• Revises production schedules and clarifies priorities as result of equipment failure or operating problems.
• Studies production schedules and estimates worker hour requirements for completion of job assignment.
• Monitors time and production records.
• Monitors Project statistics to insure projected gross margins are achieved.
Inter-departmental Coordination
• Assists Sales Managers and Branch Operations Managers to meet sales needs at customer sites, including training/education of sales employees, relating to special project opportunities.
• Confers with other managers to coordinate activities of individual departments and branches.
QUALIFICATIONS AND EXPERIENCE
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. In depth experience with large and small format production document imaging technologies and solutions is highly desired.
EDUCATION AND EXPERIENCE
Bachelor's degree (B. A.) from four-year college or university in Project Management; or five to ten years related experience and/or training; or equivalent combination of education and experience.
LANGUAGE, MATH AND REASONING SKILLS
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Ability to calculate figures and amounts such as discounts, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
TECHNICAL SKILLS
Working knowledge of software applications such as Word, Excel, Outlook, MS Access, Adobe Acrobat, Adobe Photoshop. Must also have in depth knowledge with document imaging principles, imaging mechanics, file structures, file formats, OCR, ICR, OMR & Bar-Code technologies, and methodologies.
Experience and a strong aptitude for developing process workflows including acute attention to establishing quality control procedures within process workflows. Must also have the ability to design and produce document imaging workflows within applications such as PSICapture, Kofax Capture, Kodak Capture Pro, or equivalent.
Experience in C++ scripting and Regular Expressions pattern scripting is preferred. Lite scripting will be required and knowledge of these concepts and/or ability to learn scripting concepts and language is required.
ARC Job Descriptions 2018
WORK EXPERIENCE
Must have at least five years of experience, managing a commercial document scanning operation.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to walk; sit; and use hands to finger, handle, or feel. The employee is occasionally required to stand. The employee must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
When applying, please note that you saw the job posted on the NOVA Job Board. If you need help with your resumé, please see a NOVA Career Advisor.
