Nonprofit-Social Services jobs

$27.00 - $28.00 hourly

HomeFirst San Jose, CA, USA

POSITION: Case Manager - Seasonal PROGRAM/LOCATION: (CSJ) Overnight Warming Locations “OWL” SUPERVISOR: Program Supervisor PROGRAM SUMMARY: The goal of HomeFirst’s case management services at the Over Night Warming Locations is to provide access to resources for chronically homeless individuals of Santa Clara County, California. The case management services will achieve this goal by providing participants with comprehensive supportive services to help link them to a network of community resources- psychiatric, medical, employment, housing, income, and other services. DUTIES/RESPONSIBILITIES: • Maintain a case load providing light case management other direct services to clients • Provide community-based drop-in case management services to program participants • Work with other team members as applicable to communicate interventions with the client and to link them to additional services • Collaborate with community partners regarding support services for clients • Utilize supervision appropriately, maintaining open lines of communication and providing updates on intake activity • Know and implement agency and program policies and procedures • Report all unusual occurrences and suspected cases of abuse immediately • Maintain professional relations and conduct • Maintain thorough, accurate records of case management activities with every program participant, in the HMIS system and through a tracking system as appropriate • Conduct client intake per HomeFirst and County requirements, including Vulnerability Index & Service Prioritization and Decision-Making Tool (VI-SPDAT) • Works with program participants to develop and implement an individual case management plan, and provide support to help them achieve their goals • Meets regularly with program participants at a frequency determined by the clients’ needs • Documents, via progress notes in HMIS, all case management activity by the end of the next business day and maintains all other case file paperwork and documentation • Attend all meetings and trainings relevant to this position • Assist with other duties assigned QUALIFICATIONS: • Bachelor’s degree + one-year minimum human service experience, or minimum of three years human services experience • Strong written and oral communication skills • Experience in developing relationships with community partners and outside agencies • Ability to manage multiple projects concurrently and be flexible with priorities • Demonstrated ability to develop and maintain priorities and meet established deadlines • Exceptional organizational skills • Strong sense of accountability • Ability to present oneself and the agency professionally to internal and external audiences • Ability to work as a member of a team and can set and meet individual goals • Ability to work with people of diverse socio-economic backgrounds • Understanding of and sensitivity to the needs of the homeless population • Strong understanding of PTSD and chronic homelessness issues • Preference to provide extensive field work and office-based work • Enjoy providing hands-on instruction in basic living and financial skills ABOUT THE AGENCY: We serve more than 5,600 adults, veterans, families, and youth each year at eight locations including the Sobrato Family Living Center, which is the county’s largest homeless services center. In 35 years of experience, we’ve learned that everyone has the potential to get housed and stay housed. We are relentlessly focused on eliminating barriers to housing and stability for everyone we serve. When applying, please note that you saw the job posted on the NOVA Job Board. If you need help with your resumé, please see a NOVA Career Advisor.

Oct 16, 2019

Full time

POSITION: Case Manager - Seasonal PROGRAM/LOCATION: (CSJ) Overnight Warming Locations “OWL” SUPERVISOR: Program Supervisor PROGRAM SUMMARY: The goal of HomeFirst’s case management services at the Over Night Warming Locations is to provide access to resources for chronically homeless individuals of Santa Clara County, California. The case management services will achieve this goal by providing participants with comprehensive supportive services to help link them to a network of community resources- psychiatric, medical, employment, housing, income, and other services. DUTIES/RESPONSIBILITIES: • Maintain a case load providing light case management other direct services to clients • Provide community-based drop-in case management services to program participants • Work with other team members as applicable to communicate interventions with the client and to link them to additional services • Collaborate with community partners regarding support services for clients • Utilize supervision appropriately, maintaining open lines of communication and providing updates on intake activity • Know and implement agency and program policies and procedures • Report all unusual occurrences and suspected cases of abuse immediately • Maintain professional relations and conduct • Maintain thorough, accurate records of case management activities with every program participant, in the HMIS system and through a tracking system as appropriate • Conduct client intake per HomeFirst and County requirements, including Vulnerability Index & Service Prioritization and Decision-Making Tool (VI-SPDAT) • Works with program participants to develop and implement an individual case management plan, and provide support to help them achieve their goals • Meets regularly with program participants at a frequency determined by the clients’ needs • Documents, via progress notes in HMIS, all case management activity by the end of the next business day and maintains all other case file paperwork and documentation • Attend all meetings and trainings relevant to this position • Assist with other duties assigned QUALIFICATIONS: • Bachelor’s degree + one-year minimum human service experience, or minimum of three years human services experience • Strong written and oral communication skills • Experience in developing relationships with community partners and outside agencies • Ability to manage multiple projects concurrently and be flexible with priorities • Demonstrated ability to develop and maintain priorities and meet established deadlines • Exceptional organizational skills • Strong sense of accountability • Ability to present oneself and the agency professionally to internal and external audiences • Ability to work as a member of a team and can set and meet individual goals • Ability to work with people of diverse socio-economic backgrounds • Understanding of and sensitivity to the needs of the homeless population • Strong understanding of PTSD and chronic homelessness issues • Preference to provide extensive field work and office-based work • Enjoy providing hands-on instruction in basic living and financial skills ABOUT THE AGENCY: We serve more than 5,600 adults, veterans, families, and youth each year at eight locations including the Sobrato Family Living Center, which is the county’s largest homeless services center. In 35 years of experience, we’ve learned that everyone has the potential to get housed and stay housed. We are relentlessly focused on eliminating barriers to housing and stability for everyone we serve. When applying, please note that you saw the job posted on the NOVA Job Board. If you need help with your resumé, please see a NOVA Career Advisor.

Housing Specialist SSVF

$22.00 - $28.00 hourly

HomeFirst San Jose, CA, USA

POSITION: Housing Specialist SSVF PROGRAM: Supportive Services for Veteran Families – Shallow Subsidies LOCATION: Sobrato Family Living Center SUPERVISOR: Program Manager PROGRAM AND POSITION SUMMARY: The goal of the SSVF program is to provide housing stability to homeless individuals, and households in the city of San Jose, California. We achieve this goal by providing participants with comprehensive supportive services to help them attain permanent housing including intensive, individualized case management services and targeted financial assistance. The primary goal of the SSVF Housing Specialist will be to monitor and administer monthly shallow subsidies, and to assist participants with securing and maintaining stable housing. DUTIES/RESPONSIBILITIES: Direct services (80%) Work with individual landlords and property managers to address client tenancy and mediate as necessary Monitor the monthly rent roll and ensure its accurate and timely submission for processing Submit financial assistance requests for other housing costs as needed Provide timely communication to landlords and participants on the status of monthly housing assistance Educate participants in tenant rights and their responsibilities as good tenants Conduct landlord outreach Actively seek and identify available housing opportunities Collaborate with SSVF case manager to ensure quality of care for the participants Assist participants at risk of losing their housing or who are unhoused with housing search, application assistance, and other supportive services as needed Participate in countywide collaborative efforts to access and track housing resources Collect and maintain thorough and accurate records of client data in accordance with HomeFirst policies and procedures Maintain Clarity (HMIS) database by entering all client data within 72 hours Meet the program service delivery goals and outcomes General (20%) Attend all meetings relevant to this position Assist with office-related tasks as needed Assist with other duties assigned QUALIFICATIONS: Bachelor’s degree in Social Work or a related field preferred High school diploma/GED and 1 year of relevant work experience A minimum of 1 year experience in housing preferred Understanding of fair housing law and tenants’ rights and responsibilities Proficient in Microsoft Office Suite Valid CA driver’s license, reliable transportation, and legally required insurance Ability to visit clients in their homes, which may require walking upstairs Characteristics Understanding of and sensitivity to the needs of the homeless Exceptional mediation and bargaining skills Demonstrated ability to meet deadlines and maintain priorities Strong written and oral communication skills Ability to develop and maintain professional relationships with community partners and outside agencies Strong sense of accountability Values being part of a coordinated team Highly organized ABOUT THE AGENCY: HomeFirst Services of Santa Clara County is a leading provider of services, shelter, and housing opportunities to the homeless and those at risk of homelessness in Santa Clara County. We serve more than 4000 adults, veterans, families, and youth each year at eight locations. In over 35 years of experience, we’ve learned that everyone has the potential to get housed and stay housed. We are relentlessly focused on eliminating barriers to housing and stability for everyone we serve. When applying, please note that you saw the job posted on the NOVA Job Board. If you need help with your resumé, please see a NOVA Career Advisor.

Oct 16, 2019

Full time

POSITION: Housing Specialist SSVF PROGRAM: Supportive Services for Veteran Families – Shallow Subsidies LOCATION: Sobrato Family Living Center SUPERVISOR: Program Manager PROGRAM AND POSITION SUMMARY: The goal of the SSVF program is to provide housing stability to homeless individuals, and households in the city of San Jose, California. We achieve this goal by providing participants with comprehensive supportive services to help them attain permanent housing including intensive, individualized case management services and targeted financial assistance. The primary goal of the SSVF Housing Specialist will be to monitor and administer monthly shallow subsidies, and to assist participants with securing and maintaining stable housing. DUTIES/RESPONSIBILITIES: Direct services (80%) Work with individual landlords and property managers to address client tenancy and mediate as necessary Monitor the monthly rent roll and ensure its accurate and timely submission for processing Submit financial assistance requests for other housing costs as needed Provide timely communication to landlords and participants on the status of monthly housing assistance Educate participants in tenant rights and their responsibilities as good tenants Conduct landlord outreach Actively seek and identify available housing opportunities Collaborate with SSVF case manager to ensure quality of care for the participants Assist participants at risk of losing their housing or who are unhoused with housing search, application assistance, and other supportive services as needed Participate in countywide collaborative efforts to access and track housing resources Collect and maintain thorough and accurate records of client data in accordance with HomeFirst policies and procedures Maintain Clarity (HMIS) database by entering all client data within 72 hours Meet the program service delivery goals and outcomes General (20%) Attend all meetings relevant to this position Assist with office-related tasks as needed Assist with other duties assigned QUALIFICATIONS: Bachelor’s degree in Social Work or a related field preferred High school diploma/GED and 1 year of relevant work experience A minimum of 1 year experience in housing preferred Understanding of fair housing law and tenants’ rights and responsibilities Proficient in Microsoft Office Suite Valid CA driver’s license, reliable transportation, and legally required insurance Ability to visit clients in their homes, which may require walking upstairs Characteristics Understanding of and sensitivity to the needs of the homeless Exceptional mediation and bargaining skills Demonstrated ability to meet deadlines and maintain priorities Strong written and oral communication skills Ability to develop and maintain professional relationships with community partners and outside agencies Strong sense of accountability Values being part of a coordinated team Highly organized ABOUT THE AGENCY: HomeFirst Services of Santa Clara County is a leading provider of services, shelter, and housing opportunities to the homeless and those at risk of homelessness in Santa Clara County. We serve more than 4000 adults, veterans, families, and youth each year at eight locations. In over 35 years of experience, we’ve learned that everyone has the potential to get housed and stay housed. We are relentlessly focused on eliminating barriers to housing and stability for everyone we serve. When applying, please note that you saw the job posted on the NOVA Job Board. If you need help with your resumé, please see a NOVA Career Advisor.

Case Manager (SSVF)

$22.00 - $28.00 hourly

HomeFirst San Jose, CA, USA

POSITION: Case Manager PROGRAM/LOCATION: Supportive Services for Veterans Families (SSVF)/Boccardo Reception Center, San Jose, CA SUPERVISOR: Program Manager STATUS: Full-time/Non-exempt PROGRAM SUMMARY: The goal of HomeFirst’s Supportive Services for Veterans Families (SSVF) project is to provide housing stability to homeless and at-risk veteran households in the County of Santa Clara, California. The agency’s SSVF project will achieve this goal by providing veteran participants with comprehensive supportive services to help them maintain or attain permanent housing. Intensive, individualized case management services coupled with targeted financial assistance assist clients to avert homeless episodes and attain housing. DUTIES/RESPONSIBILITIES: Direct Services (70%) • Maintain a case load as a case manager for veterans providing intensive case management and other direct service to clients • Provide community-based case management services to program participants • Refer client to eviction defense legal services as appropriate • Work with individual landlords and other team members, as appropriate, to address client tenancy issues/problems • With the Program Manager, maintain accurate records of financial support given to clients and process financial assistance requests in a timely manner • Collaborate with community partners regarding support services for clients • Utilize supervision appropriately, while maintaining open lines of communication and providing updates on intake activity • Know and implement agency and program policies and procedures • Properly report any suspected cases of abuse • Maintain professional relations and conduct • Maintain thorough, accurate records of case management activities with every program participant, as required by grant contracts • Conduct client intake per HomeFirst and VA requirements • Work with program participants to develop and implement an individual case management plan and provide support to help them achieve their goals • Engage in community-wide coordinated entry and master listing efforts • Meet regularly with program participants at a frequency determined by the clients’ needs • Provide appropriate referrals to other community services • Assist with other duties assigned Documentation (20%) • Document, via HMIS, all case management activity within 3 business days and maintain all other case file paperwork and documentation • Maintain up to date internal service tracking records • Participate in ongoing analysis of and program alignment with industry best practices • Proactively and consistently improve the quality and effectiveness of program services • Conduct ongoing re-assessments of the clients’ needs and self-sufficiency, and document assessment in HMIS General (10%) • Attend all meetings and required trainings relevant to this position • Assist with office-related tasks as needed • Assist with other duties assigned QUALIFICATIONS: Education and Experience • Required bachelors degree and a minimum of 1 year of relevant work experience (Bachelors degree may be substituted by a high school diploma or GED and an additional 2 years of relevant work experience) • MSW preferred Skills, Abilities, and Knowledge • US Military Veteran is desired but not required • Strong written and oral communication skills • Experience in developing relationships with community partners and outside agencies • Ability to manage multiple projects concurrently and be flexible with priorities • Demonstrated ability to develop and maintain priorities and meet established deadlines • Exceptional organizational skills • Proficient with Microsoft Office • Strong sense of accountability • Ability to present oneself and the agency professionally to internal and external audiences • Ability to work as a member of a team • Ability to work with people of diverse socio-economic backgrounds • Strong understanding of Veteran issues • Understanding of and sensitivity to the needs of the homeless • Preference for extensive field work over office-based work • Enjoy providing hands-on instruction in basic living and financial skills Other • Valid CA driver license and auto insurance • Reliable personal vehicle • Ability to lift up to 30 lbs. on occasion • Ability to visit clients in their homes, which may require walking upstairs ABOUT THE AGENCY: We serve more than 4,000 adults, veterans, families, and youth each year at seven locations, including the Boccardo Reception Center, which is the county’s largest homeless services center. In more than 35 years of experience, we’ve learned that everyone has the potential to get housed and stay housed. We are relentlessly focused on eliminating barriers to housing and stability for everyone we serve. HomeFirst is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other status protected by law. When applying, please note that you saw the job posted on the NOVA Job Board. If you need help with your resumé, please see a NOVA Career Advisor.

Oct 16, 2019

Full time

POSITION: Case Manager PROGRAM/LOCATION: Supportive Services for Veterans Families (SSVF)/Boccardo Reception Center, San Jose, CA SUPERVISOR: Program Manager STATUS: Full-time/Non-exempt PROGRAM SUMMARY: The goal of HomeFirst’s Supportive Services for Veterans Families (SSVF) project is to provide housing stability to homeless and at-risk veteran households in the County of Santa Clara, California. The agency’s SSVF project will achieve this goal by providing veteran participants with comprehensive supportive services to help them maintain or attain permanent housing. Intensive, individualized case management services coupled with targeted financial assistance assist clients to avert homeless episodes and attain housing. DUTIES/RESPONSIBILITIES: Direct Services (70%) • Maintain a case load as a case manager for veterans providing intensive case management and other direct service to clients • Provide community-based case management services to program participants • Refer client to eviction defense legal services as appropriate • Work with individual landlords and other team members, as appropriate, to address client tenancy issues/problems • With the Program Manager, maintain accurate records of financial support given to clients and process financial assistance requests in a timely manner • Collaborate with community partners regarding support services for clients • Utilize supervision appropriately, while maintaining open lines of communication and providing updates on intake activity • Know and implement agency and program policies and procedures • Properly report any suspected cases of abuse • Maintain professional relations and conduct • Maintain thorough, accurate records of case management activities with every program participant, as required by grant contracts • Conduct client intake per HomeFirst and VA requirements • Work with program participants to develop and implement an individual case management plan and provide support to help them achieve their goals • Engage in community-wide coordinated entry and master listing efforts • Meet regularly with program participants at a frequency determined by the clients’ needs • Provide appropriate referrals to other community services • Assist with other duties assigned Documentation (20%) • Document, via HMIS, all case management activity within 3 business days and maintain all other case file paperwork and documentation • Maintain up to date internal service tracking records • Participate in ongoing analysis of and program alignment with industry best practices • Proactively and consistently improve the quality and effectiveness of program services • Conduct ongoing re-assessments of the clients’ needs and self-sufficiency, and document assessment in HMIS General (10%) • Attend all meetings and required trainings relevant to this position • Assist with office-related tasks as needed • Assist with other duties assigned QUALIFICATIONS: Education and Experience • Required bachelors degree and a minimum of 1 year of relevant work experience (Bachelors degree may be substituted by a high school diploma or GED and an additional 2 years of relevant work experience) • MSW preferred Skills, Abilities, and Knowledge • US Military Veteran is desired but not required • Strong written and oral communication skills • Experience in developing relationships with community partners and outside agencies • Ability to manage multiple projects concurrently and be flexible with priorities • Demonstrated ability to develop and maintain priorities and meet established deadlines • Exceptional organizational skills • Proficient with Microsoft Office • Strong sense of accountability • Ability to present oneself and the agency professionally to internal and external audiences • Ability to work as a member of a team • Ability to work with people of diverse socio-economic backgrounds • Strong understanding of Veteran issues • Understanding of and sensitivity to the needs of the homeless • Preference for extensive field work over office-based work • Enjoy providing hands-on instruction in basic living and financial skills Other • Valid CA driver license and auto insurance • Reliable personal vehicle • Ability to lift up to 30 lbs. on occasion • Ability to visit clients in their homes, which may require walking upstairs ABOUT THE AGENCY: We serve more than 4,000 adults, veterans, families, and youth each year at seven locations, including the Boccardo Reception Center, which is the county’s largest homeless services center. In more than 35 years of experience, we’ve learned that everyone has the potential to get housed and stay housed. We are relentlessly focused on eliminating barriers to housing and stability for everyone we serve. HomeFirst is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other status protected by law. When applying, please note that you saw the job posted on the NOVA Job Board. If you need help with your resumé, please see a NOVA Career Advisor.

Housing Specialist - RRH

$23.00 - $28.00 hourly

HomeFirst San Jose, CA, USA

POSITION: Housing Specialist - RRH PROGRAM/LOCATION: Rapid Re-Housing Program/Sobrato Youth House. San Jose, CA SUPERVISOR: Program Manager - RRH STATUS: Full-time/Non-exempt PROGRAM SUMMARY: The goal of the Rapid Re-Housing (RRH) program is to provide housing stability to homeless individuals and households in Santa Clara County, CA. We aim to achieve this goal by providing participants with comprehensive supportive services to help them attain permanent housing, including outreach and engagement, intensive, individualized case management services, housing search, and temporary financial assistance. The RRH Housing Specialist will assist participants with securing and maintaining stable housing. DUTIES/RESPONSIBILITIES: Direct Client / Property Service (80%) Actively seek and identify available housing opportunities Assist participants with securing appropriate permanent housing through housing search, application assistance, and other supportive services Collaborate with RRH Case Manager to connect participants to community resources to maintain housing Work with individual landlords/site managers to address client tenancy and provide mediation as necessary Educate participants in tenant rights and their responsibilities as good tenants Maintain a safe and secure environment for all participants Conduct landlord outreach and coordinate with housing providers Meet the program service delivery goals and outcomes Participate in county-wide collaborative efforts to access and track housing resources Collect and maintain thorough and accurate records of client data in accordance with HomeFirst policies and procedures Meet participants at locations where they are most comfortable Maintain Clarity (HMIS) database by entering client data daily Conduct outreach to locate assigned referral. Complete the necessary Homefirst enrollment paperwork Work closely with CM to develop client transition plan. General (10%) Attend all meetings relevant to the position Assist with office-related tasks as needed Assist with other duties assigned QUALIFICATIONS: Education and Experience High school diploma or GED; Bachelor’s degree in Social Work or related field human services field is preferred Minimum of 2 years of experience providing housing services to clients (e.g. housing search, application assistance, building relationships with landlords) Skills, Abilities, and Knowledge Ability to quickly build trust and rapport in interpersonal relationships Strong written and oral communication skills Exceptional critical thinking and problem-solving skills Strong facilitation and mediation skills Ability to develop and maintain relationships with community partners and outside agencies Able to manage multiple projects concurrently Demonstrated ability to develop and maintain priorities and meet established deadlines Exceptional organizational skills High level of flexibility and ability to prioritize appropriately Ability to work with people of diverse socio-economic and cultural backgrounds Understanding of Fair Housing law and tenants’ rights and responsibilities Understanding of and strong adherence to social work ethics Understanding of and sensitivity to the needs of the homeless Basic computer skills, including knowledge of MS Office applications and the Internet Clean driving record Valid CA driver’s license and legally required insurance; reliable transportation Characteristics Desire to continually develop skills and increase knowledge through lifelong traditional and experiential learning Strong sense of accountability Values being part of a coordinated team Demonstrates that the work is client-centered Exhibits leadership qualities (e.g. modeling desired behaviors, empowering others to act, appropriately challenging process barriers, celebrating accomplishments, etc.) High level of professionalism with internal and external audiences High level of cultural awareness, responsiveness, and competency Preference for field work over office-based work Enjoys providing hands-on instruction in basic living skills ABOUT THE AGENCY: We serve more than 4,000 adults, veterans, families, and youth each year at seven locations, including the Boccardo Reception Center, which is the county’s largest homeless services center. In more than 35 years of experience, we’ve learned that everyone has the potential to get housed and stay housed. We are relentlessly focused on eliminating barriers to housing and stability for everyone we serve. HomeFirst is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other status protected by law. When applying, please note that you saw the job posted on the NOVA Job Board. If you need help with your resumé, please see a NOVA Career Advisor.

Oct 16, 2019

Full time

POSITION: Housing Specialist - RRH PROGRAM/LOCATION: Rapid Re-Housing Program/Sobrato Youth House. San Jose, CA SUPERVISOR: Program Manager - RRH STATUS: Full-time/Non-exempt PROGRAM SUMMARY: The goal of the Rapid Re-Housing (RRH) program is to provide housing stability to homeless individuals and households in Santa Clara County, CA. We aim to achieve this goal by providing participants with comprehensive supportive services to help them attain permanent housing, including outreach and engagement, intensive, individualized case management services, housing search, and temporary financial assistance. The RRH Housing Specialist will assist participants with securing and maintaining stable housing. DUTIES/RESPONSIBILITIES: Direct Client / Property Service (80%) Actively seek and identify available housing opportunities Assist participants with securing appropriate permanent housing through housing search, application assistance, and other supportive services Collaborate with RRH Case Manager to connect participants to community resources to maintain housing Work with individual landlords/site managers to address client tenancy and provide mediation as necessary Educate participants in tenant rights and their responsibilities as good tenants Maintain a safe and secure environment for all participants Conduct landlord outreach and coordinate with housing providers Meet the program service delivery goals and outcomes Participate in county-wide collaborative efforts to access and track housing resources Collect and maintain thorough and accurate records of client data in accordance with HomeFirst policies and procedures Meet participants at locations where they are most comfortable Maintain Clarity (HMIS) database by entering client data daily Conduct outreach to locate assigned referral. Complete the necessary Homefirst enrollment paperwork Work closely with CM to develop client transition plan. General (10%) Attend all meetings relevant to the position Assist with office-related tasks as needed Assist with other duties assigned QUALIFICATIONS: Education and Experience High school diploma or GED; Bachelor’s degree in Social Work or related field human services field is preferred Minimum of 2 years of experience providing housing services to clients (e.g. housing search, application assistance, building relationships with landlords) Skills, Abilities, and Knowledge Ability to quickly build trust and rapport in interpersonal relationships Strong written and oral communication skills Exceptional critical thinking and problem-solving skills Strong facilitation and mediation skills Ability to develop and maintain relationships with community partners and outside agencies Able to manage multiple projects concurrently Demonstrated ability to develop and maintain priorities and meet established deadlines Exceptional organizational skills High level of flexibility and ability to prioritize appropriately Ability to work with people of diverse socio-economic and cultural backgrounds Understanding of Fair Housing law and tenants’ rights and responsibilities Understanding of and strong adherence to social work ethics Understanding of and sensitivity to the needs of the homeless Basic computer skills, including knowledge of MS Office applications and the Internet Clean driving record Valid CA driver’s license and legally required insurance; reliable transportation Characteristics Desire to continually develop skills and increase knowledge through lifelong traditional and experiential learning Strong sense of accountability Values being part of a coordinated team Demonstrates that the work is client-centered Exhibits leadership qualities (e.g. modeling desired behaviors, empowering others to act, appropriately challenging process barriers, celebrating accomplishments, etc.) High level of professionalism with internal and external audiences High level of cultural awareness, responsiveness, and competency Preference for field work over office-based work Enjoys providing hands-on instruction in basic living skills ABOUT THE AGENCY: We serve more than 4,000 adults, veterans, families, and youth each year at seven locations, including the Boccardo Reception Center, which is the county’s largest homeless services center. In more than 35 years of experience, we’ve learned that everyone has the potential to get housed and stay housed. We are relentlessly focused on eliminating barriers to housing and stability for everyone we serve. HomeFirst is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other status protected by law. When applying, please note that you saw the job posted on the NOVA Job Board. If you need help with your resumé, please see a NOVA Career Advisor.

Clinician

$70,000 - $80,000 yearly

HomeFirst San Jose, CA, USA

POSITION: Clinician PROGRAM: Shelter-Based Programs LOCATION: Boccardo Reception Center, 2011 Little Orchard St, San Jose/Community SUPERVISOR: Clinical Services Director JOB TYPE: Regular, Full Time COMPENSATION: $70-80K Depending on qualifications PROGRAM SUMMARY: The Boccardo Reception Center (BRC) is the largest homeless shelter in Santa Clara County with a capacity of 250 singles served nightly. This facility is not only a shelter for people to sleep safely each night, it is also a community hub providing a large continuum of services. This low barrier shelter offers a medical clinic on-site, full service cafeteria, free laundry, computer lab, and other amenities. Shelter guests are offered support services, including case management, workshops, trainings, and more. The Clinician will work directly with the Clinical Director to develop a service suite for shelter guests. This may include one on one therapy, group therapy, skill building, and more. There is a great opportunity for new program/service development with this position as it is a new position for the shelter. DUTIES/RESPONSIBILITIES: Direct Services (70%) Maintain a case load as a Clinician of persistently homeless individuals in Santa Clara County by providing individual and group therapeutic interventions Utilize supervision appropriately, maintaining open lines of communication and providing updates on client activity Know and implement agency and program policies and procedures Properly report any suspected cases of abuse Maintain professional relations and conduct Maintain thorough, accurate records of client activity and interaction with every program participant, as required by grant contracts. Work with program participants to develop and implement an individual action plan, and provide support to help them achieve their goals Meet regularly with program participants at a frequency determined by the clients’ needs Provide crisis assessment and intervention Participate in ongoing analysis of and program alignment with industry best practices Provide coaching and training on topics of interest for program /agency staff Assist with other duties assigned Documentation (20%) Document services via progress notes within 3 business days Keep accurate documentation on all clients and ensure chart compliance Proactively and consistently improve the quality and effectiveness of program services Conduct ongoing re-assessments of the clients’ needs and self-sufficiency General (10%) Attend all meetings relevant to this position, including team meetings, agency trainings, and off-site trainings Assist with office-related tasks as needed Assist with other duties assigned QUALIFICATIONS: Education and Experience Master’s Degree in Social Work or Counseling, required Registered with the Board of Behavioral Sciences as a Marriage & Family Therapist Associate (MFT-A), or Associate Clinical Social Worker (ASW), required Skills, Abilities, and Knowledge Strong understanding of PTSD, mental health symptoms, DSM 5 diagnoses, and chronic homelessness issues Knowledgeable on Trauma Informed Care, CBT, and other evidence-based practices Comfortable with using computer software and databases Physical duties will include walking, sitting, ability to lift 25 lbs Characteristics Understanding of and sensitivity to the needs of the homeless population Ability to quickly build trust and rapport in interpersonal relationships Demonstrated ability to develop and maintain priorities and meet established deadlines High level of flexibility and ability to prioritize appropriately Exceptional organizational skills. Strong sense of accountability. Ability to present oneself and the agency professionally to internal and external audiences. Ability to work as a member of a team and can set and meet individual goals. Ability to work with people of diverse socio-economic backgrounds. Enjoy providing hands-on instruction on life skills ABOUT THE AGENCY: We serve more than 5,000 adults, veterans, families, and youth each year at eight locations including the Boccardo Reception Center, which is the county’s largest homeless services center. In 35 years of experience, we’ve learned that everyone has the potential to get housed and stay housed. We are relentlessly focused on eliminating barriers to housing and stability for everyone we serve. HomeFirst is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other status protected by law.

Oct 16, 2019

Full time

POSITION: Clinician PROGRAM: Shelter-Based Programs LOCATION: Boccardo Reception Center, 2011 Little Orchard St, San Jose/Community SUPERVISOR: Clinical Services Director JOB TYPE: Regular, Full Time COMPENSATION: $70-80K Depending on qualifications PROGRAM SUMMARY: The Boccardo Reception Center (BRC) is the largest homeless shelter in Santa Clara County with a capacity of 250 singles served nightly. This facility is not only a shelter for people to sleep safely each night, it is also a community hub providing a large continuum of services. This low barrier shelter offers a medical clinic on-site, full service cafeteria, free laundry, computer lab, and other amenities. Shelter guests are offered support services, including case management, workshops, trainings, and more. The Clinician will work directly with the Clinical Director to develop a service suite for shelter guests. This may include one on one therapy, group therapy, skill building, and more. There is a great opportunity for new program/service development with this position as it is a new position for the shelter. DUTIES/RESPONSIBILITIES: Direct Services (70%) Maintain a case load as a Clinician of persistently homeless individuals in Santa Clara County by providing individual and group therapeutic interventions Utilize supervision appropriately, maintaining open lines of communication and providing updates on client activity Know and implement agency and program policies and procedures Properly report any suspected cases of abuse Maintain professional relations and conduct Maintain thorough, accurate records of client activity and interaction with every program participant, as required by grant contracts. Work with program participants to develop and implement an individual action plan, and provide support to help them achieve their goals Meet regularly with program participants at a frequency determined by the clients’ needs Provide crisis assessment and intervention Participate in ongoing analysis of and program alignment with industry best practices Provide coaching and training on topics of interest for program /agency staff Assist with other duties assigned Documentation (20%) Document services via progress notes within 3 business days Keep accurate documentation on all clients and ensure chart compliance Proactively and consistently improve the quality and effectiveness of program services Conduct ongoing re-assessments of the clients’ needs and self-sufficiency General (10%) Attend all meetings relevant to this position, including team meetings, agency trainings, and off-site trainings Assist with office-related tasks as needed Assist with other duties assigned QUALIFICATIONS: Education and Experience Master’s Degree in Social Work or Counseling, required Registered with the Board of Behavioral Sciences as a Marriage & Family Therapist Associate (MFT-A), or Associate Clinical Social Worker (ASW), required Skills, Abilities, and Knowledge Strong understanding of PTSD, mental health symptoms, DSM 5 diagnoses, and chronic homelessness issues Knowledgeable on Trauma Informed Care, CBT, and other evidence-based practices Comfortable with using computer software and databases Physical duties will include walking, sitting, ability to lift 25 lbs Characteristics Understanding of and sensitivity to the needs of the homeless population Ability to quickly build trust and rapport in interpersonal relationships Demonstrated ability to develop and maintain priorities and meet established deadlines High level of flexibility and ability to prioritize appropriately Exceptional organizational skills. Strong sense of accountability. Ability to present oneself and the agency professionally to internal and external audiences. Ability to work as a member of a team and can set and meet individual goals. Ability to work with people of diverse socio-economic backgrounds. Enjoy providing hands-on instruction on life skills ABOUT THE AGENCY: We serve more than 5,000 adults, veterans, families, and youth each year at eight locations including the Boccardo Reception Center, which is the county’s largest homeless services center. In 35 years of experience, we’ve learned that everyone has the potential to get housed and stay housed. We are relentlessly focused on eliminating barriers to housing and stability for everyone we serve. HomeFirst is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other status protected by law.

Facilities Director

$85,000 - $105,000 yearly

HomeFirst San Jose, CA, USA

POSITION: Facilities Director PROGRAM/LOCATION: Santa Clara County, Office in San Jose STATUS: Full-time/Exempt JOB SUMMARY The Facilities Director is a new position for HomeFirst. The agency has experienced significant growth in the past two years and as such we have a need for improved infrastructure. The Facilities Director will largely support logistics and oversight to ease direct service delivery for our clients. This Director will work closely with the Chief Operating Officer to develop systems, processes, and procedures for improved management of the agency’s Food Services, Maintenance, Fleet, and Purchasing Departments. Areas of Responsibility: Food Services HomeFirst operates two large, year-round shelters including the largest in Santa Clara County. Additionally, the agency expands services to include two additional shelters, and two overnight warming locations during the cold weather season. In all, more than 600 people are served nightly during the cold season. Meals for all shelter guests are often prepared at our San Jose facility, using our industrial kitchen, before transporting the meals to the different locations. Duties in Food Services may include: - Developing policies, procedures, and practices - Oversight of kitchen staff - Ensuring the cleanliness of the kitchen - Ensuring food inventory is properly managed - Provider oversight of kitchen purchases (equipment and food) - Coordinate with drivers, and shelter site managers - Ensure kitchen is in compliance with City, County, VA requirements - Other similar duties Fleet HomeFirst operates nearly 30 vehicles within programs and facilities. We operate a shuttle for shelter guests, passenger vehicles to transport housing program clients, outreach vehicles, and vehicles used by maintenance staff. Duties with Fleet may include: - Developing policies, procedures, and practices - Oversight of individuals supporting fleet - Ensuring vehicles are regularly maintained - Ensuring cost effectiveness of maintenance and repairs - Supporting with registration - Monitor and ensure compliance with local and state rules and regulations - Streamline and monitor fuel purchasing and mileage tracking - Other similar duties Maintenance HomeFirst operates eight facilities across Santa Clara County. These facilities include shelters and housing developments. The agency employs its own maintenance staff for general upkeep, repairs, maintenance and janitorial services, and contracts out landscaping and larger repair jobs as needed. The team includes a manager and 4-6 maintenance techs. This Director is not responsible for property management as it relates to tenant lease agreements. Duties in Maintenance may include: - Ensuring policies, procedures, and practices are effective and efficient - Supervision of maintenance manager - Securing building permits when necessary - Coordinating with partners on build projects - Assisting with quotes for services as necessary - Monitoring efficiency of work orders - Planning for future - Assisting with identifying and implementing green opportunities - Other similar duties Purchasing HomeFirst serves more than 5,000 individuals each year through it’s shelter operations and program implementation. Currently, program managers and department leads are often tasked with making large purchases for their individual programs. With the new Facilities Director on board, we hope that we can streamline large purchases by putting in place proper procedures and practices. Duties in Maintenance may include: - Hiring and managing a Purchasing Associate - Developing policies, procedures, and practices - Coordinating with program departments - Ensuring purchases are cost effective - Other similar duties DESIRABLE QUALIFICATIONS Knowledge of: Building construction ordinances and laws affecting construction and repairs for commercial buildings City Permit processes and requirements Methods, equipment, and supplies used in repair, custodial work, gardening and transportation Negotiations tactics Principles of supervision and training multiple staff Ability to: Estimate cost of repairs and construction work Coordinate, supervise and project manage construction projects Plan and organize building repairs, alterations, and general maintenance work Research and put in to practice kitchen requirments Plan and organize transportation schedules Prepare written and oral reports Plan and effectively supervise the work of others Maintain effective professional and working relationships REQUIREMENTS: Bachelor’s degree in related discipline or equivalent experience. Requires a minimum of 5 years’ experience in facility, kitchen, hospitality-type work Requires a minimum of 3 years in a leadership capacity. Good interpersonal skills demonstrated excellent written and verbal communication skills. Ability to lift 75lbs Other Valid California Driver License and auto insurance Reliable transportation Able to stand/sit for extended periods; kneel, reach and bend related to completion of duties Ability to use a keyboard and read computer screens for extended periods When applying, please note that you saw the job posted on the NOVA Job Board. If you need help with your resumé, please see a NOVA Career Advisor.

Oct 16, 2019

Full time

POSITION: Facilities Director PROGRAM/LOCATION: Santa Clara County, Office in San Jose STATUS: Full-time/Exempt JOB SUMMARY The Facilities Director is a new position for HomeFirst. The agency has experienced significant growth in the past two years and as such we have a need for improved infrastructure. The Facilities Director will largely support logistics and oversight to ease direct service delivery for our clients. This Director will work closely with the Chief Operating Officer to develop systems, processes, and procedures for improved management of the agency’s Food Services, Maintenance, Fleet, and Purchasing Departments. Areas of Responsibility: Food Services HomeFirst operates two large, year-round shelters including the largest in Santa Clara County. Additionally, the agency expands services to include two additional shelters, and two overnight warming locations during the cold weather season. In all, more than 600 people are served nightly during the cold season. Meals for all shelter guests are often prepared at our San Jose facility, using our industrial kitchen, before transporting the meals to the different locations. Duties in Food Services may include: - Developing policies, procedures, and practices - Oversight of kitchen staff - Ensuring the cleanliness of the kitchen - Ensuring food inventory is properly managed - Provider oversight of kitchen purchases (equipment and food) - Coordinate with drivers, and shelter site managers - Ensure kitchen is in compliance with City, County, VA requirements - Other similar duties Fleet HomeFirst operates nearly 30 vehicles within programs and facilities. We operate a shuttle for shelter guests, passenger vehicles to transport housing program clients, outreach vehicles, and vehicles used by maintenance staff. Duties with Fleet may include: - Developing policies, procedures, and practices - Oversight of individuals supporting fleet - Ensuring vehicles are regularly maintained - Ensuring cost effectiveness of maintenance and repairs - Supporting with registration - Monitor and ensure compliance with local and state rules and regulations - Streamline and monitor fuel purchasing and mileage tracking - Other similar duties Maintenance HomeFirst operates eight facilities across Santa Clara County. These facilities include shelters and housing developments. The agency employs its own maintenance staff for general upkeep, repairs, maintenance and janitorial services, and contracts out landscaping and larger repair jobs as needed. The team includes a manager and 4-6 maintenance techs. This Director is not responsible for property management as it relates to tenant lease agreements. Duties in Maintenance may include: - Ensuring policies, procedures, and practices are effective and efficient - Supervision of maintenance manager - Securing building permits when necessary - Coordinating with partners on build projects - Assisting with quotes for services as necessary - Monitoring efficiency of work orders - Planning for future - Assisting with identifying and implementing green opportunities - Other similar duties Purchasing HomeFirst serves more than 5,000 individuals each year through it’s shelter operations and program implementation. Currently, program managers and department leads are often tasked with making large purchases for their individual programs. With the new Facilities Director on board, we hope that we can streamline large purchases by putting in place proper procedures and practices. Duties in Maintenance may include: - Hiring and managing a Purchasing Associate - Developing policies, procedures, and practices - Coordinating with program departments - Ensuring purchases are cost effective - Other similar duties DESIRABLE QUALIFICATIONS Knowledge of: Building construction ordinances and laws affecting construction and repairs for commercial buildings City Permit processes and requirements Methods, equipment, and supplies used in repair, custodial work, gardening and transportation Negotiations tactics Principles of supervision and training multiple staff Ability to: Estimate cost of repairs and construction work Coordinate, supervise and project manage construction projects Plan and organize building repairs, alterations, and general maintenance work Research and put in to practice kitchen requirments Plan and organize transportation schedules Prepare written and oral reports Plan and effectively supervise the work of others Maintain effective professional and working relationships REQUIREMENTS: Bachelor’s degree in related discipline or equivalent experience. Requires a minimum of 5 years’ experience in facility, kitchen, hospitality-type work Requires a minimum of 3 years in a leadership capacity. Good interpersonal skills demonstrated excellent written and verbal communication skills. Ability to lift 75lbs Other Valid California Driver License and auto insurance Reliable transportation Able to stand/sit for extended periods; kneel, reach and bend related to completion of duties Ability to use a keyboard and read computer screens for extended periods When applying, please note that you saw the job posted on the NOVA Job Board. If you need help with your resumé, please see a NOVA Career Advisor.

Outreach Specialist

$22.00 - $25.00 hourly

HomeFirst San Jose, CA, USA

POSITION: Outreach Specialist PROGRAM/LOCATION: Outreach/Boccardo Reception Center, San Jose, CA SUPERVISOR: Program Coordinator STATUS: Regular, Full-time, Non-Exempt PROGRAM SUMMARY: HomeFirst Citywide Outreach and Shelter Project is designed to connect street and encampment homeless individuals to shelter, services, and housing. The target populations for this program are vulnerable, chronically homeless individuals who are living on the streets or in encampments throughout San Jose. Program staff will provide a consistent presence on the streets and other outdoor locations throughout San Jose to build rapport and trust with unsheltered homeless residents. The goal of the program is to connect clients to services that will result in permanent housing. DUTIES/RESPONSIBILITIES: Direct Service 80% >Provide street and encampment-based outreach to the homeless in San Jose. >Provide information and referrals to community services, such as employment counseling, health care, mental health services, etc. >Transport clients, in an agency vehicle, to the BRC shelter or other appropriate destinations. Provide UPLIFT requests for those who qualify. >Conduct VI-SPDATS assessments as appropriate to determine client vulnerability, self-sufficiency, and appropriate housing or service program referral and/or placement. >Complete all appropriate data collection, Salesforce, HMIS data entry, paperwork, and tracking of activities within 2 business days. >Respond to the Homeless Helpline calls/emails for assistance within 1 business day. >Assist clients with accessing public benefits and assistance as appropriate. >Connect or refer clients to services provided at the BRC shelter service center. >Make timely and accurate decisions in emergency or crisis situations with particular awareness of the need for safety of all clients, staff, or volunteers involved. >Provide street-based case management to the unhoused population. >To provide access to emergency shelter, meals, showers, and laundry services to unsheltered homeless individuals. >Staff the Hotline weekly and monitor/update Outreach bed list. >Provide excellent customer service when staffing HomeFirst Homeless Helpline. >Weekend and after-hours support required when requested from the City. General 20% >Utilize supervision appropriately, maintaining open lines of communication and providing updates on activities regularly. >Know and follow agency and program policies and procedures. >Properly report any suspected cases of abuse. >Other duties as assigned. QUALIFICATIONS: Education and Experience >High school diploma or GED; Bachelor’s degree in Social Work or related field is a plus >Having personal or professional experiences with homelessness Skills, Abilities, and Knowledge >Knowledge of highly-utilized locations in San Jose where homeless congregate and camp >Ability to walk long distances and on rough terrain (such as trails to creek-side encampments and high traffic areas) >Ability to lift and carry outreach supplies (usually in a backpack, up to 30 lbs.) >Understanding of and sensitivity to the needs of the homeless >Commitment to increasing the housing stability and self-sufficiency of the homeless >Strong verbal and written skills; knowledge of multiple languages is desirable >Good problem-solving skills and the ability to prioritize multiple tasks >Ability to work with people of diverse social backgrounds and professional rank >Demonstrated effective communication skills >Knowledge and understanding of community resources and human services >Initiative, flexibility, and the capacity to respond effectively in all situations >Good collaboration skills and the ability to work independently with limited supervision >Ability to work as part of a diverse team >Basic computer skills, including knowledge of MS Office applications and the internet Other >Clean driving record >Valid CA driver license and legally required insurance; reliable transportation ABOUT THE AGENCY: We serve more than 4,000 adults, veterans, families, and youth each year at seven locations, including the Boccardo Reception Center, which is the county’s largest homeless services center. In more than 35 years of experience, we’ve learned that everyone has the potential to get housed and stay housed. We are relentlessly focused on eliminating barriers to housing and stability for everyone we serve. HomeFirst is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other status protected by law. When applying, please note that you saw the job posted on the NOVA Job Board. If you need help with your resumé, please see a NOVA Career Advisor.

Oct 16, 2019

Full time

POSITION: Outreach Specialist PROGRAM/LOCATION: Outreach/Boccardo Reception Center, San Jose, CA SUPERVISOR: Program Coordinator STATUS: Regular, Full-time, Non-Exempt PROGRAM SUMMARY: HomeFirst Citywide Outreach and Shelter Project is designed to connect street and encampment homeless individuals to shelter, services, and housing. The target populations for this program are vulnerable, chronically homeless individuals who are living on the streets or in encampments throughout San Jose. Program staff will provide a consistent presence on the streets and other outdoor locations throughout San Jose to build rapport and trust with unsheltered homeless residents. The goal of the program is to connect clients to services that will result in permanent housing. DUTIES/RESPONSIBILITIES: Direct Service 80% >Provide street and encampment-based outreach to the homeless in San Jose. >Provide information and referrals to community services, such as employment counseling, health care, mental health services, etc. >Transport clients, in an agency vehicle, to the BRC shelter or other appropriate destinations. Provide UPLIFT requests for those who qualify. >Conduct VI-SPDATS assessments as appropriate to determine client vulnerability, self-sufficiency, and appropriate housing or service program referral and/or placement. >Complete all appropriate data collection, Salesforce, HMIS data entry, paperwork, and tracking of activities within 2 business days. >Respond to the Homeless Helpline calls/emails for assistance within 1 business day. >Assist clients with accessing public benefits and assistance as appropriate. >Connect or refer clients to services provided at the BRC shelter service center. >Make timely and accurate decisions in emergency or crisis situations with particular awareness of the need for safety of all clients, staff, or volunteers involved. >Provide street-based case management to the unhoused population. >To provide access to emergency shelter, meals, showers, and laundry services to unsheltered homeless individuals. >Staff the Hotline weekly and monitor/update Outreach bed list. >Provide excellent customer service when staffing HomeFirst Homeless Helpline. >Weekend and after-hours support required when requested from the City. General 20% >Utilize supervision appropriately, maintaining open lines of communication and providing updates on activities regularly. >Know and follow agency and program policies and procedures. >Properly report any suspected cases of abuse. >Other duties as assigned. QUALIFICATIONS: Education and Experience >High school diploma or GED; Bachelor’s degree in Social Work or related field is a plus >Having personal or professional experiences with homelessness Skills, Abilities, and Knowledge >Knowledge of highly-utilized locations in San Jose where homeless congregate and camp >Ability to walk long distances and on rough terrain (such as trails to creek-side encampments and high traffic areas) >Ability to lift and carry outreach supplies (usually in a backpack, up to 30 lbs.) >Understanding of and sensitivity to the needs of the homeless >Commitment to increasing the housing stability and self-sufficiency of the homeless >Strong verbal and written skills; knowledge of multiple languages is desirable >Good problem-solving skills and the ability to prioritize multiple tasks >Ability to work with people of diverse social backgrounds and professional rank >Demonstrated effective communication skills >Knowledge and understanding of community resources and human services >Initiative, flexibility, and the capacity to respond effectively in all situations >Good collaboration skills and the ability to work independently with limited supervision >Ability to work as part of a diverse team >Basic computer skills, including knowledge of MS Office applications and the internet Other >Clean driving record >Valid CA driver license and legally required insurance; reliable transportation ABOUT THE AGENCY: We serve more than 4,000 adults, veterans, families, and youth each year at seven locations, including the Boccardo Reception Center, which is the county’s largest homeless services center. In more than 35 years of experience, we’ve learned that everyone has the potential to get housed and stay housed. We are relentlessly focused on eliminating barriers to housing and stability for everyone we serve. HomeFirst is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other status protected by law. When applying, please note that you saw the job posted on the NOVA Job Board. If you need help with your resumé, please see a NOVA Career Advisor.

Case Manager (RRH)

$23.00 - $28.00 hourly

HomeFirst San Jose, CA, USA

POSITION: Case Manager (RRH) PROGRAM/LOCATION: Rapid Re-Housing Program/Sobrato Youth House. San Jose, CA SUPERVISOR: RRH - Program Manager STATUS: Full-time/Non-exempt PROGRAM SUMMARY: The goal of the Rapid Re-Housing (RRH) program is to provide housing stability to homeless individuals and households in Santa Clara County, CA. We aim to achieve this goal by providing participants with comprehensive supportive services to help them attain permanent housing, including outreach and engagement, intensive, individualized case management services, housing search, and temporary financial assistance. DUTIES/RESPONSIBILITIES Direct Client / Property Service (80%) Maintain a case load providing intensive case management and other direct services to clients Provide community-based case management services to program participants Refer clients to eviction defense legal services as appropriate Work with individual landlords and other team members to address client tenant issues/problems as appropriate Working with Program Coordinator, maintain accurate records of financial support given to clients, and process financial assistance requests in a timely manner Collaborate with community partners to provide support services for clients Utilize supervision appropriately, maintaining open lines of communication and providing updates on intake activity Know and implement agency and program policies and procedures Properly report any suspected cases of abuse Maintain professional relations and conduct Maintain thorough, accurate records of case management activities with every program participant, as required by grant contracts Conduct client intake, including SPDAT (Service Prioritization Decision Assistance Tool) and needs assessment Work with program participants to develop and implement an individual case management plan, and provide support to help them achieve their goals Meet regularly with program participants at a frequency determined by the clients’ needs Provide support services that employ a Critical Time Intervention (CTI) model Monitor participant’s activities to ensure that they are compliant with program requirements Transition client to the next appropriate level of care Assist with other duties assigned Conduct outreach to locate assigned referral. Complete the necessary Homefirst enrollment paperwork Work closely with CM to develop client transition plan. Documentation (20%) Document, via progress notes in HMIS, all case management activity within 3 business days and maintain all other case file paperwork and documentation Participate in ongoing analysis of and program alignment with industry best practices Proactively and consistently improve the quality and effectiveness of program services Conduct ongoing re-assessments of the clients’ needs and status, and document assessment in HMIS General (10%) Attend all meetings relevant to the position Assist with office-related tasks as needed Assist with other duties assigned QUALIFICATIONS: Education and Experience Bachelor’s degree and relevant experience in non-profit agencies (Bachelor's degree may be substituted with 2 years of case management experience) Case management experience Experience in developing relationships with community partners and outside agencies Skills, Abilities, and Knowledge Ability to quickly build trust and rapport in interpersonal relationships Strong written and oral communication skills Exceptional critical thinking and problem-solving skills Strong facilitation and mediation skills Ability to develop and maintain relationships with community partners and outside agencies Able to manage multiple projects concurrently Demonstrated ability to develop and maintain priorities and meet established deadlines Exceptional organizational skills High level of flexibility and ability to prioritize appropriately Ability to work with people of diverse socio-economic and cultural backgrounds Understanding of Fair Housing law and tenants’ rights and responsibilities Understanding of and strong adherence to social work ethics Understanding of and sensitivity to the needs of the homeless Basic computer skills, including knowledge of MS Office applications and the Internet Clean driving record Valid CA driver’s license and legally required insurance; reliable transportation Characteristics Desire to continually develop skills and increase knowledge through lifelong traditional and experiential learning Strong sense of accountability Values being part of a coordinated team Demonstrates that the work is client-centered Exhibits leadership qualities (e.g. modeling desired behaviors, empowering others to act, appropriately challenging process barriers, celebrating accomplishments, etc.) High level of professionalism with internal and external audiences High level of cultural awareness, responsiveness, and competency Preference for field work over office-based work Enjoys providing hands-on instruction in basic living skills Please contact me at 408-539-2127 to further discuss this opportunity. ABOUT THE AGENCY: We serve more than 4,000 adults, veterans, families, and youth each year at seven locations, including the Boccardo Reception Center, which is the county’s largest homeless services center. In more than 35 years of experience, we’ve learned that everyone has the potential to get housed and stay housed. We are relentlessly focused on eliminating barriers to housing and stability for everyone we serve. HomeFirst is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other status protected by law. When applying, please note that you saw the job posted on the NOVA Job Board. If you need help with your resumé, please see a NOVA Career Advisor.

Oct 16, 2019

Full time

POSITION: Case Manager (RRH) PROGRAM/LOCATION: Rapid Re-Housing Program/Sobrato Youth House. San Jose, CA SUPERVISOR: RRH - Program Manager STATUS: Full-time/Non-exempt PROGRAM SUMMARY: The goal of the Rapid Re-Housing (RRH) program is to provide housing stability to homeless individuals and households in Santa Clara County, CA. We aim to achieve this goal by providing participants with comprehensive supportive services to help them attain permanent housing, including outreach and engagement, intensive, individualized case management services, housing search, and temporary financial assistance. DUTIES/RESPONSIBILITIES Direct Client / Property Service (80%) Maintain a case load providing intensive case management and other direct services to clients Provide community-based case management services to program participants Refer clients to eviction defense legal services as appropriate Work with individual landlords and other team members to address client tenant issues/problems as appropriate Working with Program Coordinator, maintain accurate records of financial support given to clients, and process financial assistance requests in a timely manner Collaborate with community partners to provide support services for clients Utilize supervision appropriately, maintaining open lines of communication and providing updates on intake activity Know and implement agency and program policies and procedures Properly report any suspected cases of abuse Maintain professional relations and conduct Maintain thorough, accurate records of case management activities with every program participant, as required by grant contracts Conduct client intake, including SPDAT (Service Prioritization Decision Assistance Tool) and needs assessment Work with program participants to develop and implement an individual case management plan, and provide support to help them achieve their goals Meet regularly with program participants at a frequency determined by the clients’ needs Provide support services that employ a Critical Time Intervention (CTI) model Monitor participant’s activities to ensure that they are compliant with program requirements Transition client to the next appropriate level of care Assist with other duties assigned Conduct outreach to locate assigned referral. Complete the necessary Homefirst enrollment paperwork Work closely with CM to develop client transition plan. Documentation (20%) Document, via progress notes in HMIS, all case management activity within 3 business days and maintain all other case file paperwork and documentation Participate in ongoing analysis of and program alignment with industry best practices Proactively and consistently improve the quality and effectiveness of program services Conduct ongoing re-assessments of the clients’ needs and status, and document assessment in HMIS General (10%) Attend all meetings relevant to the position Assist with office-related tasks as needed Assist with other duties assigned QUALIFICATIONS: Education and Experience Bachelor’s degree and relevant experience in non-profit agencies (Bachelor's degree may be substituted with 2 years of case management experience) Case management experience Experience in developing relationships with community partners and outside agencies Skills, Abilities, and Knowledge Ability to quickly build trust and rapport in interpersonal relationships Strong written and oral communication skills Exceptional critical thinking and problem-solving skills Strong facilitation and mediation skills Ability to develop and maintain relationships with community partners and outside agencies Able to manage multiple projects concurrently Demonstrated ability to develop and maintain priorities and meet established deadlines Exceptional organizational skills High level of flexibility and ability to prioritize appropriately Ability to work with people of diverse socio-economic and cultural backgrounds Understanding of Fair Housing law and tenants’ rights and responsibilities Understanding of and strong adherence to social work ethics Understanding of and sensitivity to the needs of the homeless Basic computer skills, including knowledge of MS Office applications and the Internet Clean driving record Valid CA driver’s license and legally required insurance; reliable transportation Characteristics Desire to continually develop skills and increase knowledge through lifelong traditional and experiential learning Strong sense of accountability Values being part of a coordinated team Demonstrates that the work is client-centered Exhibits leadership qualities (e.g. modeling desired behaviors, empowering others to act, appropriately challenging process barriers, celebrating accomplishments, etc.) High level of professionalism with internal and external audiences High level of cultural awareness, responsiveness, and competency Preference for field work over office-based work Enjoys providing hands-on instruction in basic living skills Please contact me at 408-539-2127 to further discuss this opportunity. ABOUT THE AGENCY: We serve more than 4,000 adults, veterans, families, and youth each year at seven locations, including the Boccardo Reception Center, which is the county’s largest homeless services center. In more than 35 years of experience, we’ve learned that everyone has the potential to get housed and stay housed. We are relentlessly focused on eliminating barriers to housing and stability for everyone we serve. HomeFirst is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other status protected by law. When applying, please note that you saw the job posted on the NOVA Job Board. If you need help with your resumé, please see a NOVA Career Advisor.

Property Supervisor

$18.00 - $30.00 hourly

Eden Housing 22645 Grand Street, Hayward, CA, USA

*** To be considered for this position, please use this link to apply: https://careers-edenhousing.icims.com/jobs/2284/property-supervisor/job *** Property Supervisor- Central Office-Hayward Summary Assists in the development and monitoring of company policies and procedures related to property management; responsible for recruitment, training, development, and supervision of Property Managers, and primary responsibility for ensuring the physical asset and performance of assigned portfolio. Assists senior management and other supervisors with special projects and other related work. Essential Duties & Responsibilities Establishes and coordinates a communication system involving transactions and activities between onsite staff and the Central Office to ensure appropriate monitoring and control of property issues and operations. Hires, trains, supervises, develops, and terminates the employment of those supervised in accordance with company policies and directives; performs timely performance evaluations on supervised employees; assists Property Managers with site-level employees. Approves all new hires, status changes, and terminations for on-site personnel. Monitors, assists, and makes recommendations to improve property operations; reviews occupancy status; recommends rent schedules and prepares rent increase requirements to governing agencies. Reviews/audits property administrative, accounting, and maintenance areas to ensure compliance with established policies and procedures; approves all exceptions of same. Oversees the resolution of resident relation issues. Inspects the properties a minimum of twice a month to ensure the highest standards are maintained; evaluates effectiveness and efficiency of maintenance, grounds, and housekeeping operations. Conducts periodic inspection of vacant apartments for market-ready condition. Assists in or develops corrective programs to ensure physical and fiscal well being of the apartment communities. Prepares annual operating and capital budgets; monitors budget performance and prepares summary reports of same. Reviews and approves expenditures within specified budgetary guidelines. Negotiates and/or evaluates contracts and makes recommendations. Assists in the update, revision and/or development of forms, reports, and manuals relating to property management issues and operations. Ensures implementation, as appropriate. Prepares and conducts semi-annual portfolio meetings to include all property personnel. Establishes ongoing working relationships with lenders and regulatory agency personnel. Ensures that regulatory agreements are adhered to and followed. Assists in the development and implementation of property management training programs. Attends all HUD industry meetings and other regulatory agency meetings as required and appropriate. SUPERVISORY RESPONSIBILITIES Manages property managers who supervise property staff. Is responsible for the overall direction, coordination, and evaluation of the staff within their portfolio. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Qualifications EDUCATION and/or EXPERIENCE Knowledge of apartment property management normally acquired by four years of college or comparable work experience, and a Certified Property Manager (CPM) designation or candidate status within six months of hire. Minimum of three years’ experience as a manager overseeing multiple properties in the affordable housing developments, including but not limited to Department of Housing and Urban Development (HUD), Low Income Housing Tax Credits (LIHTC), Tax-Exempt Bonds, Rental Housing Construction Program (RHCP), California Housing Rehabilitation Program (CHRP), California Housing Finance Agency (CHFA), and Assisted Housing Program (AHP) properties. Experience in generating property budgets. Working knowledge of applicable local and federal housing laws including Fair Housing and Landlord and Tenant laws required. Knowledge of apartment property management normally acquired by three years of supervisory experience in property management, preferably in an affordable housing management working environment. CERTIFICATES, LICENSES, REGISTRATIONS Current COS or attainment within six months of hire. Current tax credit certification or attainment within six months of hire. CPM Certification or candidate status Must have reliable automobile transportation and a valid California Driver's License and insurance.*** To be considered for this position, please use this link to apply: https://careers-edenhousing.icims.com/jobs/2284/property-supervisor/job *** When applying, please note that you saw the job posted on the NOVA Job Board. If you need help with your resumé, please see a NOVA Career Advisor.

Oct 10, 2019

Full time

*** To be considered for this position, please use this link to apply: https://careers-edenhousing.icims.com/jobs/2284/property-supervisor/job *** Property Supervisor- Central Office-Hayward Summary Assists in the development and monitoring of company policies and procedures related to property management; responsible for recruitment, training, development, and supervision of Property Managers, and primary responsibility for ensuring the physical asset and performance of assigned portfolio. Assists senior management and other supervisors with special projects and other related work. Essential Duties & Responsibilities Establishes and coordinates a communication system involving transactions and activities between onsite staff and the Central Office to ensure appropriate monitoring and control of property issues and operations. Hires, trains, supervises, develops, and terminates the employment of those supervised in accordance with company policies and directives; performs timely performance evaluations on supervised employees; assists Property Managers with site-level employees. Approves all new hires, status changes, and terminations for on-site personnel. Monitors, assists, and makes recommendations to improve property operations; reviews occupancy status; recommends rent schedules and prepares rent increase requirements to governing agencies. Reviews/audits property administrative, accounting, and maintenance areas to ensure compliance with established policies and procedures; approves all exceptions of same. Oversees the resolution of resident relation issues. Inspects the properties a minimum of twice a month to ensure the highest standards are maintained; evaluates effectiveness and efficiency of maintenance, grounds, and housekeeping operations. Conducts periodic inspection of vacant apartments for market-ready condition. Assists in or develops corrective programs to ensure physical and fiscal well being of the apartment communities. Prepares annual operating and capital budgets; monitors budget performance and prepares summary reports of same. Reviews and approves expenditures within specified budgetary guidelines. Negotiates and/or evaluates contracts and makes recommendations. Assists in the update, revision and/or development of forms, reports, and manuals relating to property management issues and operations. Ensures implementation, as appropriate. Prepares and conducts semi-annual portfolio meetings to include all property personnel. Establishes ongoing working relationships with lenders and regulatory agency personnel. Ensures that regulatory agreements are adhered to and followed. Assists in the development and implementation of property management training programs. Attends all HUD industry meetings and other regulatory agency meetings as required and appropriate. SUPERVISORY RESPONSIBILITIES Manages property managers who supervise property staff. Is responsible for the overall direction, coordination, and evaluation of the staff within their portfolio. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Qualifications EDUCATION and/or EXPERIENCE Knowledge of apartment property management normally acquired by four years of college or comparable work experience, and a Certified Property Manager (CPM) designation or candidate status within six months of hire. Minimum of three years’ experience as a manager overseeing multiple properties in the affordable housing developments, including but not limited to Department of Housing and Urban Development (HUD), Low Income Housing Tax Credits (LIHTC), Tax-Exempt Bonds, Rental Housing Construction Program (RHCP), California Housing Rehabilitation Program (CHRP), California Housing Finance Agency (CHFA), and Assisted Housing Program (AHP) properties. Experience in generating property budgets. Working knowledge of applicable local and federal housing laws including Fair Housing and Landlord and Tenant laws required. Knowledge of apartment property management normally acquired by three years of supervisory experience in property management, preferably in an affordable housing management working environment. CERTIFICATES, LICENSES, REGISTRATIONS Current COS or attainment within six months of hire. Current tax credit certification or attainment within six months of hire. CPM Certification or candidate status Must have reliable automobile transportation and a valid California Driver's License and insurance.*** To be considered for this position, please use this link to apply: https://careers-edenhousing.icims.com/jobs/2284/property-supervisor/job *** When applying, please note that you saw the job posted on the NOVA Job Board. If you need help with your resumé, please see a NOVA Career Advisor.

Resident Coordinator

$18.00 - $19.00 hourly

HomeFirst San Jose, CA, USA

POSITION : Resident Coordinator PROGRAM/LOCATION: Bridge Housing Communities (BHC) San Jose, CA SHIFT : Day, Swing, Grave SUPERVISOR : BHC Program Coordinator STATUS : Full-time/Part-time, Non-exempt PROGRAM SUMMARY: The Bridge Housing Communities (BHC) program will provide interim housing opportunities to unhoused adults in a safe, private, and secure environment. Program participants will be empowered to build stability and self-sufficiency while bridging from homelessness to permanent housing. Two BHC sites will operate in San Jose, each consisting of 40 single adult sleeping cabins and community space that will include a common shower, restrooms, kitchen, working space, pet area, storage and vehicle parking. Each site will offer a variety of supportive services, community engagement and direct contributions to help each participant achieve stable housing. Sites will be fully staffed and operate seven days per week, 24 hours per day with on-site security services. DUTIES/RESPONSIBILITIES: Direct Client Service (90%) Responsible for the care, welfare, safety, and security of participants during their stay Welcome all agency guests to the facility, including program participants, volunteers, staff, and community members Ensure fair procedures and practices, as well as safety within the BHC Site Provide information and referrals to BHC participants Check clients into and out of the facility using the HMIS database Distribute clothing, linens, toiletries, and any other items supplied by the program Provide general site clean-up, reporting any maintenance or janitorial needs to the Shift Manager or Project Coordinator in a timely manner Conduct site, neighborhood and perimeter checks Handle all emergencies by contacting appropriate staff/agencies Report any incidents and complete incident report Conduct business according with employee handbook, exercising judgement and serving the best interests of the agency and community Maintain compliance with agency/BHC site policies and procedures General (10%) Represent HomeFirst and the program appropriately to volunteers, donors, outside agencies and the public Assist with office-related tasks as needed Attend all mandatory meetings, workshops, and trainings Perform other general duties as assigned QUALIFICATIONS : Education and Experience High School Diploma or GED Experience working with unhoused individuals preferred Experience in customer service preferred Skills, Abilities, and Knowledge Ability to work with people of diverse social backgrounds Ability to take direction Strong written and oral communication skills High level of flexibility and ability to prioritize appropriately Ability to present oneself and the agency professionally to internal and external audiences Ability to work as a member of a team Ability to regularly lift up to 30 lbs. Other Sensitivity to the needs of unhoused individuals and families Observant of the environment and the people within it Desire to continually develop skills and increase knowledge Values being part of a coordinated team High level of professionalism with internal and external audiences Strong sense of accountability ABOUT THE AGENCY: HomeFirst is a leading provider of services, shelter and housing opportunities to the homeless and those as risk of homelessness in Santa Clara County. We serve more than 4,000 adults, veterans, families, and youth each year at seven locations, including the Boccardo Reception Center, which is the county’s largest homeless services center. In more than 35 years of experience, we’ve learned that everyone has the potential to get housed and stay housed. We are relentlessly focused on eliminating barriers to housing and stability for everyone we serve. Home First is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other status protected by law. When applying, please note that you saw the job posted on the NOVA Job Board. If you need help with your resumé, please see a NOVA Career Advisor.

Oct 09, 2019

Full time

POSITION : Resident Coordinator PROGRAM/LOCATION: Bridge Housing Communities (BHC) San Jose, CA SHIFT : Day, Swing, Grave SUPERVISOR : BHC Program Coordinator STATUS : Full-time/Part-time, Non-exempt PROGRAM SUMMARY: The Bridge Housing Communities (BHC) program will provide interim housing opportunities to unhoused adults in a safe, private, and secure environment. Program participants will be empowered to build stability and self-sufficiency while bridging from homelessness to permanent housing. Two BHC sites will operate in San Jose, each consisting of 40 single adult sleeping cabins and community space that will include a common shower, restrooms, kitchen, working space, pet area, storage and vehicle parking. Each site will offer a variety of supportive services, community engagement and direct contributions to help each participant achieve stable housing. Sites will be fully staffed and operate seven days per week, 24 hours per day with on-site security services. DUTIES/RESPONSIBILITIES: Direct Client Service (90%) Responsible for the care, welfare, safety, and security of participants during their stay Welcome all agency guests to the facility, including program participants, volunteers, staff, and community members Ensure fair procedures and practices, as well as safety within the BHC Site Provide information and referrals to BHC participants Check clients into and out of the facility using the HMIS database Distribute clothing, linens, toiletries, and any other items supplied by the program Provide general site clean-up, reporting any maintenance or janitorial needs to the Shift Manager or Project Coordinator in a timely manner Conduct site, neighborhood and perimeter checks Handle all emergencies by contacting appropriate staff/agencies Report any incidents and complete incident report Conduct business according with employee handbook, exercising judgement and serving the best interests of the agency and community Maintain compliance with agency/BHC site policies and procedures General (10%) Represent HomeFirst and the program appropriately to volunteers, donors, outside agencies and the public Assist with office-related tasks as needed Attend all mandatory meetings, workshops, and trainings Perform other general duties as assigned QUALIFICATIONS : Education and Experience High School Diploma or GED Experience working with unhoused individuals preferred Experience in customer service preferred Skills, Abilities, and Knowledge Ability to work with people of diverse social backgrounds Ability to take direction Strong written and oral communication skills High level of flexibility and ability to prioritize appropriately Ability to present oneself and the agency professionally to internal and external audiences Ability to work as a member of a team Ability to regularly lift up to 30 lbs. Other Sensitivity to the needs of unhoused individuals and families Observant of the environment and the people within it Desire to continually develop skills and increase knowledge Values being part of a coordinated team High level of professionalism with internal and external audiences Strong sense of accountability ABOUT THE AGENCY: HomeFirst is a leading provider of services, shelter and housing opportunities to the homeless and those as risk of homelessness in Santa Clara County. We serve more than 4,000 adults, veterans, families, and youth each year at seven locations, including the Boccardo Reception Center, which is the county’s largest homeless services center. In more than 35 years of experience, we’ve learned that everyone has the potential to get housed and stay housed. We are relentlessly focused on eliminating barriers to housing and stability for everyone we serve. Home First is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other status protected by law. When applying, please note that you saw the job posted on the NOVA Job Board. If you need help with your resumé, please see a NOVA Career Advisor.

Senior Payroll Specialist

$18.00 - $30.00 hourly

Eden Housing 22645 Grand Street, Hayward, CA, USA

*** To be considered for this position, please use this link to apply: https://careers-edenhousing.icims.com/jobs/2279/senior-payroll-specialist/job *** Senior Payroll Specialist-Hayward- Central Office Summary The Senior Payroll Specialist will process bi-weekly payroll using online payroll service. Must maintain ongoing maintenance of payroll system GL interface to ensure accurate collection and output of custom payroll reports and data; development of payroll reports using system report writing function, ongoing auditing, analysis and reconciliation of payroll data and reports; and maintenance of payroll records and files. Essential Duties & Responsibilities Payroll:  Process payroll according to payroll processing requirements. This includes processing Eden Housing’s regular payroll on bi-weekly basis, managing the wage garnishment process, quarterly and year end task, participate in addressing and responding to wage and hour complaints, prepare the termination paperwork for departing staff.  Reviews payroll for accuracy and distributes paychecks per company policy. Prepares and issues manual paychecks, as needed. Maintains associated files and payroll records consistent with applicable federal and state laws.  Interprets company policies and governmental regulations affecting payroll procedures. Stays abreast of changes in laws and regulations governing the processing of payroll.  Reviews wage, payroll and tax reports generated by payroll service for accuracy of total wages, and labor distribution. Analyzes results, investigates any problems and resolves discrepancies, as appropriate.  Records changes affecting net wages such as exemptions, insurance and benefit coverage for each employee to update master payroll records.  Develops, prepares, analyzes and interprets periodic reports of wages and allocations.  Prepares labor distribution information for the purpose of determining department and project costs and preparation of project invoices.  Prepares and maintains calendar for submission of timesheets, personnel action forms and other documentation needed for processing biweekly payroll.  Communicates changes to employees regarding wage and tax laws, timesheet submission, completion of payroll forms, calculation of pay or paycheck distribution.  Maintains timely and accurate recordkeeping systems for vacation and sick leave accrual and nontaxable wages.  Create and maintain payroll procedures manual in conjunction with the Sr. HR Manager.  Support the coordination of internal benefits administration to include on-boarding and termination of employee and reconcile benefits invoices and create credit invoices for accounting.  Assisting with implementation of new procedures and training  Updating and maintaining Night Manager information  Update Benetrac System with Human Resources related information.  Maintain organizational charts on the server and update the HR section of the Intranet.  Ensure timely and accurate processing of all personnel transactions to improve upon the overall operational effectiveness and efficiency of the human resources function.  Respond to agency requests for personnel-related information and materials.  Management of wage garnishments, 401(k) and 403(b) processing.  Responds to employment and wage verifications.  Assist with miscellaneous duties and projects as assigned. SUPERVISORY RESPONSIBILITIES This position may supervise payroll clerk, temporary employees, volunteers, interns or trainees, as needed. Qualifications EDUCATION and/or EXPERIENCE  Bachelor’s degree (B.A.) or equivalent in accounting, human resources management or business related field preferred;  OR an equivalent combination of education and experience.  Experience using Ceridian for payroll required.  Payroll Certification and or SHRM certification, preferred. PREFERRED SKILLS and/or ABILITIES  10 years payroll processing experience, preferably using Ceridian’s and Dayforce Internet based HRIS/Payroll Service. Solid understanding of payroll administration and payroll tax laws as well as accounting operations.  Ability to analyze financial data. Acceptance and application of the confidential nature of the position.  Extensive knowledge of state and federal labor laws.  Able to work with wide variety of personalities and deal with each person in an effective and professional manner.  Proven experience using compensation systems and programs.  Strong presentation, communication (verbal and written), influence, decision-making, interpersonal, conflict resolution and time management skills. Ability to communicate and interface professionally and sensitively to staff, board, residents and public. Able to work independently and as part of a team.  Able to research, analyze, solve, and follow through on complex tasks. Able to successfully meet deadlines and achieve goals. Flexible, agile, innovative, accurate, detailed-oriented and well organized.  Commitment to the companies’ goals and philosophy including excellence in customer service and communication. Able and willing to travel to all company locations to provide HR services. CERTIFICATES, LICENSES, REGISTRATIONS Must have reliable automobile transportation and a valid California Driver's License and insurance. *** To be considered for this position, please use this link to apply: https://careers-edenhousing.icims.com/jobs/2279/senior-payroll-specialist/job *** When applying, please note that you saw the job posted on the NOVA Job Board. If you need help with your resumé, please see a NOVA Career Advisor.

Oct 08, 2019

Full time

*** To be considered for this position, please use this link to apply: https://careers-edenhousing.icims.com/jobs/2279/senior-payroll-specialist/job *** Senior Payroll Specialist-Hayward- Central Office Summary The Senior Payroll Specialist will process bi-weekly payroll using online payroll service. Must maintain ongoing maintenance of payroll system GL interface to ensure accurate collection and output of custom payroll reports and data; development of payroll reports using system report writing function, ongoing auditing, analysis and reconciliation of payroll data and reports; and maintenance of payroll records and files. Essential Duties & Responsibilities Payroll:  Process payroll according to payroll processing requirements. This includes processing Eden Housing’s regular payroll on bi-weekly basis, managing the wage garnishment process, quarterly and year end task, participate in addressing and responding to wage and hour complaints, prepare the termination paperwork for departing staff.  Reviews payroll for accuracy and distributes paychecks per company policy. Prepares and issues manual paychecks, as needed. Maintains associated files and payroll records consistent with applicable federal and state laws.  Interprets company policies and governmental regulations affecting payroll procedures. Stays abreast of changes in laws and regulations governing the processing of payroll.  Reviews wage, payroll and tax reports generated by payroll service for accuracy of total wages, and labor distribution. Analyzes results, investigates any problems and resolves discrepancies, as appropriate.  Records changes affecting net wages such as exemptions, insurance and benefit coverage for each employee to update master payroll records.  Develops, prepares, analyzes and interprets periodic reports of wages and allocations.  Prepares labor distribution information for the purpose of determining department and project costs and preparation of project invoices.  Prepares and maintains calendar for submission of timesheets, personnel action forms and other documentation needed for processing biweekly payroll.  Communicates changes to employees regarding wage and tax laws, timesheet submission, completion of payroll forms, calculation of pay or paycheck distribution.  Maintains timely and accurate recordkeeping systems for vacation and sick leave accrual and nontaxable wages.  Create and maintain payroll procedures manual in conjunction with the Sr. HR Manager.  Support the coordination of internal benefits administration to include on-boarding and termination of employee and reconcile benefits invoices and create credit invoices for accounting.  Assisting with implementation of new procedures and training  Updating and maintaining Night Manager information  Update Benetrac System with Human Resources related information.  Maintain organizational charts on the server and update the HR section of the Intranet.  Ensure timely and accurate processing of all personnel transactions to improve upon the overall operational effectiveness and efficiency of the human resources function.  Respond to agency requests for personnel-related information and materials.  Management of wage garnishments, 401(k) and 403(b) processing.  Responds to employment and wage verifications.  Assist with miscellaneous duties and projects as assigned. SUPERVISORY RESPONSIBILITIES This position may supervise payroll clerk, temporary employees, volunteers, interns or trainees, as needed. Qualifications EDUCATION and/or EXPERIENCE  Bachelor’s degree (B.A.) or equivalent in accounting, human resources management or business related field preferred;  OR an equivalent combination of education and experience.  Experience using Ceridian for payroll required.  Payroll Certification and or SHRM certification, preferred. PREFERRED SKILLS and/or ABILITIES  10 years payroll processing experience, preferably using Ceridian’s and Dayforce Internet based HRIS/Payroll Service. Solid understanding of payroll administration and payroll tax laws as well as accounting operations.  Ability to analyze financial data. Acceptance and application of the confidential nature of the position.  Extensive knowledge of state and federal labor laws.  Able to work with wide variety of personalities and deal with each person in an effective and professional manner.  Proven experience using compensation systems and programs.  Strong presentation, communication (verbal and written), influence, decision-making, interpersonal, conflict resolution and time management skills. Ability to communicate and interface professionally and sensitively to staff, board, residents and public. Able to work independently and as part of a team.  Able to research, analyze, solve, and follow through on complex tasks. Able to successfully meet deadlines and achieve goals. Flexible, agile, innovative, accurate, detailed-oriented and well organized.  Commitment to the companies’ goals and philosophy including excellence in customer service and communication. Able and willing to travel to all company locations to provide HR services. CERTIFICATES, LICENSES, REGISTRATIONS Must have reliable automobile transportation and a valid California Driver's License and insurance. *** To be considered for this position, please use this link to apply: https://careers-edenhousing.icims.com/jobs/2279/senior-payroll-specialist/job *** When applying, please note that you saw the job posted on the NOVA Job Board. If you need help with your resumé, please see a NOVA Career Advisor.

Affordable Housing Assistant Project Manager

$85,769 - $114,938 yearly

San Jose, CA, USA

The Santa Clara County Housing Authority is recruiting affordable housing professionals and we have an opening for an Assistant Project Manager (job description attached) to join our development team. If you are looking for a professional challenge addressing one of the most significant problems in the Bay Area - affordable housing - and want to be part of a collaborative, innovative organization that is building a better Silicon Valley, then consider the Housing Authority. The position coordinates and develops a variety of the Agency’s moderately complex, affordable housing development and rehabilitation projects through their entire lifecycle, including developing the scope of work, acquiring the funding necessary for assigned projects, construction management and inspection, and transfer of completed projects to owner/asset management; and performs related work as required. The ideal candidate will have a Bachelor’s degree and three years of experience in project management or affordable housing development/finance. Employees at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit. Assignments are given with general guidelines and you will be responsible for establishing objectives, timelines, and methods to deliver work products. Work is typically reviewed upon completion for soundness, appropriateness, and conformity to policy and requirements, and the methodology used in arriving at the end results is not reviewed in detail. This position is distinguished from the Project Manager in that the latter is the supervisory-level in the professional project management class series and is responsible for major development projects and/or programs. DEFINITION ASSISTANT PROJECT MANAGER Under general supervision, coordinates and develops a variety of the Santa Clara County Housing Authority’s (Agency) moderately complex, affordable housing development and rehabilitation projects through their entire lifecycle, including developing the scope of work, acquiring the funding necessary for assigned projects, construction management and inspection, and transfer of completed projects to owner/asset management; and performs related work as required. SUPERVISION RECEIVED AND EXERCISED Receives general supervision from the Project Manager or Assistant Director of Housing: Development and Inter- Agency Relations. May provide technical and functional direction to assigned staff. CLASS CHARACTERISTICS This is the journey-level class in the professional project management series. Incumbents perform routine to moderately complex project management duties in support of Agency-wide development project functions, programs, and initiatives. Employees at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit. Assignments are given with general guidelines and incumbents are responsible for establishing objectives, timelines, and methods to deliver work products. Work is typically reviewed upon completion for soundness, appropriateness, and conformity to policy and requirements, and the methodology used in arriving at the end results is not reviewed in detail. This class is distinguished from the Project Manager in that the latter is the supervisory-level in the professional project management class series and is responsible for major development projects and/or programs. EXAMPLES OF TYPICAL JOB FUNCTIONS (Illustrative Only) Management reserves the rights to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job. - Plans, organizes, directs and evaluates all work and activities involved in one or more routine to complex affordable housing project(s); serves in a project manager role as a developer and/or partner to another development entity and/or funding source, lender or re-financier; directs and oversees a project through its entire lifecycle, which could include pre-development site acquisition through transfer of completed project to owner/asset management. - Coordinates and administers development project activities including creating the financing, hiring/managing consultants, selecting and overseeing the general contractor and overseeing construction, securing necessary permits, ownership transfer and initial tenant occupancy; ensures construction activities and results comply with the construction contract and applicable funding source requirements. -Produces cost estimates, financial proformas, completion schedules and project implementation budgets; learns to draft contracts, lease agreements, settlement agreements, loan documents and other financing arrangements and real estate documents for review with general counsel; monitors project expense budgets and approves/processes project expenditures; prepares reports and presentations for the Agency Board. - Identifies, analyzes and recommends existing multi-family housing units for Agency acquisition and ownership; performs financial feasibility analyses to demonstrate viability; completes all acquisition activities and transactions. - Completes applications for funds; pursues new or alternate financing and other resources for project funding such as tax credits, multi-family bonds, grants, outside loans, property trades, ensures a viable financing plan is approved for each project. - Ensures the continuing viability and operation of existing affordable housing units in the County by servicing these projects and their financing; handles developer requests for refinancing, asset transfers, and land transfers in exchange for increases in their affordable housing terms/conditions. - Prepares and disseminates Requests for Proposals and Notices of Funding Availability; responds to questions and inquiries from developers; evaluates project funding proposals and makes recommendations to the Agency’s Loan Committee and the Board. - Prepares, reviews, and presents staff reports, various management and information updates, and reports on assigned programs and special projects to the Agency Board. - Serves as a liaison for the division with other Agency departments, divisions, and outside agencies; provides staff support to commissions, committees, and task forces; explains and interprets divisional programs, policies, and activities. - Attends and participates in professional group meetings; stays abreast of new trends and innovations in the field of affordable housing development projects and other types of public services as they relate to the area of assignment. - Responds to difficult and sensitive public inquiries and complaints and assists with resolutions and alternative recommendations. - Performs other duties as assigned. QUALIFICATIONS Education and Experience: A bachelor’s degree from an accredited four-year college or university with major coursework in finance, public or business administration, or a related field and three (3) years of experience in affordable housing development program or project management. Licenses and Certifications: Possession of or the ability to obtain and retain a valid California Driver License and a driving record acceptable to the Agency. Knowledge of: - Applicable Federal, State, and local laws, codes, regulations, and departmental policies regulating affordable housing development projects. - Principles and practices of acquiring funding sources budget development, administration, and accountability. - Theory, principles, and practices of real estate and housing unit development, financing, construction, ownership, and tenant leasing. - Principles and practices of contract administration and evaluation. - Technical principles and practices of engineering design, specification, and cost estimate preparation. - Mathematical principles and theories. - Technical report writing and preparation of correspondence. - Record-keeping principles and procedures. - Modern office practices, methods, and computer equipment and applications related to the work. - English usage, grammar, spelling, vocabulary, and punctuation. - Techniques for effectively representing the Agency in contacts with other agencies, community groups, and various business, professional, educational, regulatory, and legislative organizations. - Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and Agency staff. Ability to: - Analyze, plan and manage complex housing development, acquisition, financing and servicing projects. - Analyze and structure complex financial strategies and packages. - Deal courteously and communicate effectively with a variety of individuals in the course of the work, including the resolution of disputes and job-related problems with property owners and contractors, architects, engineers and utility companies. - Analyze, interpret, apply, and enforce applicable Federal, State, and local policies, procedures, laws, and regulations. - Understand, interpret, and successfully communicate both orally and in writing, pertinent department policies and procedures. - Identify problems, research and analyze relevant information, develop and present recommendations and justification for solution. - Present proposals and make recommendations clearly and logically. - Prepare clear and concise reports, correspondence, procedures, and other written materials. - Maintain accurate files and records. - Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; organize own work, set priorities, and meet critical time deadlines. - Operate modern office equipment including computer equipment and specialized software applications programs. - Use English effectively to communicate in person, over the telephone, and in writing. - Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines. - Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work. PHYSICAL DEMANDS Work is performed in an office environment and in the field. The office environment requires the mobility to work in a standard office setting and use standard office equipment, including a computer, vision to read printed materials and a computer screen; and hearing and speech to communicate in person, before groups, and over the telephone. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push and pull materials and objects weighing up to 25 pounds. The field environment requires the mobility to walk long distances, traverse uneven, hilly terrain, climb ladders, and stairs. The field work requires the agility to inspect temporary, unfinished, construction sites and access points, which may include entry into confining spaces and inspecting sites of significant height. Requires the ability to operate a motor vehicle to visit various Agency development and meeting sites. ENVIRONMENTAL ELEMENTS Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees also work in the field and may be exposed to loud noise levels, cold and hot temperatures, inclement weather conditions, road hazards, rough terrains, vibration, mechanical and/or electrical hazards, and hazardous physical substances and fumes/odors. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures. When applying, please note that you saw the job posted on the NOVA Job Board. If you need help with your resumé, please see a NOVA Career Advisor.

Oct 02, 2019

Full time

The Santa Clara County Housing Authority is recruiting affordable housing professionals and we have an opening for an Assistant Project Manager (job description attached) to join our development team. If you are looking for a professional challenge addressing one of the most significant problems in the Bay Area - affordable housing - and want to be part of a collaborative, innovative organization that is building a better Silicon Valley, then consider the Housing Authority. The position coordinates and develops a variety of the Agency’s moderately complex, affordable housing development and rehabilitation projects through their entire lifecycle, including developing the scope of work, acquiring the funding necessary for assigned projects, construction management and inspection, and transfer of completed projects to owner/asset management; and performs related work as required. The ideal candidate will have a Bachelor’s degree and three years of experience in project management or affordable housing development/finance. Employees at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit. Assignments are given with general guidelines and you will be responsible for establishing objectives, timelines, and methods to deliver work products. Work is typically reviewed upon completion for soundness, appropriateness, and conformity to policy and requirements, and the methodology used in arriving at the end results is not reviewed in detail. This position is distinguished from the Project Manager in that the latter is the supervisory-level in the professional project management class series and is responsible for major development projects and/or programs. DEFINITION ASSISTANT PROJECT MANAGER Under general supervision, coordinates and develops a variety of the Santa Clara County Housing Authority’s (Agency) moderately complex, affordable housing development and rehabilitation projects through their entire lifecycle, including developing the scope of work, acquiring the funding necessary for assigned projects, construction management and inspection, and transfer of completed projects to owner/asset management; and performs related work as required. SUPERVISION RECEIVED AND EXERCISED Receives general supervision from the Project Manager or Assistant Director of Housing: Development and Inter- Agency Relations. May provide technical and functional direction to assigned staff. CLASS CHARACTERISTICS This is the journey-level class in the professional project management series. Incumbents perform routine to moderately complex project management duties in support of Agency-wide development project functions, programs, and initiatives. Employees at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit. Assignments are given with general guidelines and incumbents are responsible for establishing objectives, timelines, and methods to deliver work products. Work is typically reviewed upon completion for soundness, appropriateness, and conformity to policy and requirements, and the methodology used in arriving at the end results is not reviewed in detail. This class is distinguished from the Project Manager in that the latter is the supervisory-level in the professional project management class series and is responsible for major development projects and/or programs. EXAMPLES OF TYPICAL JOB FUNCTIONS (Illustrative Only) Management reserves the rights to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job. - Plans, organizes, directs and evaluates all work and activities involved in one or more routine to complex affordable housing project(s); serves in a project manager role as a developer and/or partner to another development entity and/or funding source, lender or re-financier; directs and oversees a project through its entire lifecycle, which could include pre-development site acquisition through transfer of completed project to owner/asset management. - Coordinates and administers development project activities including creating the financing, hiring/managing consultants, selecting and overseeing the general contractor and overseeing construction, securing necessary permits, ownership transfer and initial tenant occupancy; ensures construction activities and results comply with the construction contract and applicable funding source requirements. -Produces cost estimates, financial proformas, completion schedules and project implementation budgets; learns to draft contracts, lease agreements, settlement agreements, loan documents and other financing arrangements and real estate documents for review with general counsel; monitors project expense budgets and approves/processes project expenditures; prepares reports and presentations for the Agency Board. - Identifies, analyzes and recommends existing multi-family housing units for Agency acquisition and ownership; performs financial feasibility analyses to demonstrate viability; completes all acquisition activities and transactions. - Completes applications for funds; pursues new or alternate financing and other resources for project funding such as tax credits, multi-family bonds, grants, outside loans, property trades, ensures a viable financing plan is approved for each project. - Ensures the continuing viability and operation of existing affordable housing units in the County by servicing these projects and their financing; handles developer requests for refinancing, asset transfers, and land transfers in exchange for increases in their affordable housing terms/conditions. - Prepares and disseminates Requests for Proposals and Notices of Funding Availability; responds to questions and inquiries from developers; evaluates project funding proposals and makes recommendations to the Agency’s Loan Committee and the Board. - Prepares, reviews, and presents staff reports, various management and information updates, and reports on assigned programs and special projects to the Agency Board. - Serves as a liaison for the division with other Agency departments, divisions, and outside agencies; provides staff support to commissions, committees, and task forces; explains and interprets divisional programs, policies, and activities. - Attends and participates in professional group meetings; stays abreast of new trends and innovations in the field of affordable housing development projects and other types of public services as they relate to the area of assignment. - Responds to difficult and sensitive public inquiries and complaints and assists with resolutions and alternative recommendations. - Performs other duties as assigned. QUALIFICATIONS Education and Experience: A bachelor’s degree from an accredited four-year college or university with major coursework in finance, public or business administration, or a related field and three (3) years of experience in affordable housing development program or project management. Licenses and Certifications: Possession of or the ability to obtain and retain a valid California Driver License and a driving record acceptable to the Agency. Knowledge of: - Applicable Federal, State, and local laws, codes, regulations, and departmental policies regulating affordable housing development projects. - Principles and practices of acquiring funding sources budget development, administration, and accountability. - Theory, principles, and practices of real estate and housing unit development, financing, construction, ownership, and tenant leasing. - Principles and practices of contract administration and evaluation. - Technical principles and practices of engineering design, specification, and cost estimate preparation. - Mathematical principles and theories. - Technical report writing and preparation of correspondence. - Record-keeping principles and procedures. - Modern office practices, methods, and computer equipment and applications related to the work. - English usage, grammar, spelling, vocabulary, and punctuation. - Techniques for effectively representing the Agency in contacts with other agencies, community groups, and various business, professional, educational, regulatory, and legislative organizations. - Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and Agency staff. Ability to: - Analyze, plan and manage complex housing development, acquisition, financing and servicing projects. - Analyze and structure complex financial strategies and packages. - Deal courteously and communicate effectively with a variety of individuals in the course of the work, including the resolution of disputes and job-related problems with property owners and contractors, architects, engineers and utility companies. - Analyze, interpret, apply, and enforce applicable Federal, State, and local policies, procedures, laws, and regulations. - Understand, interpret, and successfully communicate both orally and in writing, pertinent department policies and procedures. - Identify problems, research and analyze relevant information, develop and present recommendations and justification for solution. - Present proposals and make recommendations clearly and logically. - Prepare clear and concise reports, correspondence, procedures, and other written materials. - Maintain accurate files and records. - Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; organize own work, set priorities, and meet critical time deadlines. - Operate modern office equipment including computer equipment and specialized software applications programs. - Use English effectively to communicate in person, over the telephone, and in writing. - Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines. - Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work. PHYSICAL DEMANDS Work is performed in an office environment and in the field. The office environment requires the mobility to work in a standard office setting and use standard office equipment, including a computer, vision to read printed materials and a computer screen; and hearing and speech to communicate in person, before groups, and over the telephone. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push and pull materials and objects weighing up to 25 pounds. The field environment requires the mobility to walk long distances, traverse uneven, hilly terrain, climb ladders, and stairs. The field work requires the agility to inspect temporary, unfinished, construction sites and access points, which may include entry into confining spaces and inspecting sites of significant height. Requires the ability to operate a motor vehicle to visit various Agency development and meeting sites. ENVIRONMENTAL ELEMENTS Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees also work in the field and may be exposed to loud noise levels, cold and hot temperatures, inclement weather conditions, road hazards, rough terrains, vibration, mechanical and/or electrical hazards, and hazardous physical substances and fumes/odors. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures. When applying, please note that you saw the job posted on the NOVA Job Board. If you need help with your resumé, please see a NOVA Career Advisor.

Administrative Support Specialist

$22.00 - $26.00 hourly

Eden Housing 22645 Grand Street, Hayward, CA, USA

*** To be considered for this position, please use this link to apply: https://careers-edenhousing.icims.com/jobs/2257/administrative-support-specialist/job *** Administrative Support Specialist- Central Office - Hayward Summary Under the direct supervision of the Corporate Office Manager, provide executive level support, basic clerical and administrative support, and plan internal events of all sizes. Always represent Eden Housing with a high degree of professionalism, diplomacy, tact, and strong customer service orientation. Essential Duties & Responsibilities EXECUTIVE SUPPORT: Prepare and edit correspondence, communications, presentations and other documents. Monitor, screen, respond to and distribute incoming communications. Screen and direct phone calls. Interact with guests and visitors. Arrange travel, accommodations, itineraries, and all correspondence related to arrangements as needed. Arrange corporate events to take place outside of the work place, such as staff appreciation events. Plan, organize, and implement various internal and external meetings. Manage executive schedule / calendar Prepare reports and presentations for meetings. Attend meetings and take accurate minutes. Uphold a strict level of confidentiality. Maintain a high level of professionalism. ADMINISTRATIVE: Answer phones and greet guests/visitors with a high amount of professionalism and strong customer service orientation. Route and refer calls and guests accordingly. Take detailed messages as needed, and communicate them in a timely manner to appropriate staff. Escalate problems/concerns as needed to appropriate staff using good judgment and discretion. Demonstrate patience and compassion when dealing with high-need callers and guests. Handle sensitive information in confidential manner (resident-related, staff-related, and company-related). ADMINISTRATIVE SUPPORT (AS NEEDED): Process all incoming mail including opening, date stamping, sorting, logging checks, and distribution in a timely manner. Prepare outgoing mail (Fed Ex, registered and regular mail). Process administrative support requests, as assigned, on a regular, seasonal, and special project basis. Provide back-up and assistance to other support staff as needed. Assists with logistics for company events and meetings. Perform opening duties including, but not limited to: unlocking door, unloading dishwasher, opening blinds in lobby area, straightening/organizing front desk and lobby area, etc. Perform closing duties, including, but not limited to: locking front door, loading / unloading / running dishwashers as needed, straightening up the lobby area, closing blinds in lobby area, etc. Qualifications EDUCATION and/or EXPERIENCE Associate's degree (A. A.) or equivalent from 2-year college preferred and three to four years related experience and/or training, with demonstrated success performing the critical job functions; or equivalent combination of education and experience. CERTIFICATES, LICENSES, REGISTRATIONS Valid California Driver’s License and insurance required. *** To be considered for this position, please use this link to apply: https://careers-edenhousing.icims.com/jobs/2257/administrative-support-specialist/job *** When applying, please note that you saw the job posted on the NOVA Job Board. If you need help with your resumé, please see a NOVA Career Advisor.

Sep 30, 2019

Full time

*** To be considered for this position, please use this link to apply: https://careers-edenhousing.icims.com/jobs/2257/administrative-support-specialist/job *** Administrative Support Specialist- Central Office - Hayward Summary Under the direct supervision of the Corporate Office Manager, provide executive level support, basic clerical and administrative support, and plan internal events of all sizes. Always represent Eden Housing with a high degree of professionalism, diplomacy, tact, and strong customer service orientation. Essential Duties & Responsibilities EXECUTIVE SUPPORT: Prepare and edit correspondence, communications, presentations and other documents. Monitor, screen, respond to and distribute incoming communications. Screen and direct phone calls. Interact with guests and visitors. Arrange travel, accommodations, itineraries, and all correspondence related to arrangements as needed. Arrange corporate events to take place outside of the work place, such as staff appreciation events. Plan, organize, and implement various internal and external meetings. Manage executive schedule / calendar Prepare reports and presentations for meetings. Attend meetings and take accurate minutes. Uphold a strict level of confidentiality. Maintain a high level of professionalism. ADMINISTRATIVE: Answer phones and greet guests/visitors with a high amount of professionalism and strong customer service orientation. Route and refer calls and guests accordingly. Take detailed messages as needed, and communicate them in a timely manner to appropriate staff. Escalate problems/concerns as needed to appropriate staff using good judgment and discretion. Demonstrate patience and compassion when dealing with high-need callers and guests. Handle sensitive information in confidential manner (resident-related, staff-related, and company-related). ADMINISTRATIVE SUPPORT (AS NEEDED): Process all incoming mail including opening, date stamping, sorting, logging checks, and distribution in a timely manner. Prepare outgoing mail (Fed Ex, registered and regular mail). Process administrative support requests, as assigned, on a regular, seasonal, and special project basis. Provide back-up and assistance to other support staff as needed. Assists with logistics for company events and meetings. Perform opening duties including, but not limited to: unlocking door, unloading dishwasher, opening blinds in lobby area, straightening/organizing front desk and lobby area, etc. Perform closing duties, including, but not limited to: locking front door, loading / unloading / running dishwashers as needed, straightening up the lobby area, closing blinds in lobby area, etc. Qualifications EDUCATION and/or EXPERIENCE Associate's degree (A. A.) or equivalent from 2-year college preferred and three to four years related experience and/or training, with demonstrated success performing the critical job functions; or equivalent combination of education and experience. CERTIFICATES, LICENSES, REGISTRATIONS Valid California Driver’s License and insurance required. *** To be considered for this position, please use this link to apply: https://careers-edenhousing.icims.com/jobs/2257/administrative-support-specialist/job *** When applying, please note that you saw the job posted on the NOVA Job Board. If you need help with your resumé, please see a NOVA Career Advisor.

Capital Planning Analyst

$69,660 - $81,270 yearly

Eden Housing 22645 Grand Street, Hayward, CA, USA

Capital Planning Analyst- Central Office- Hayward Summary The Capital Planning Analyst will be primarily responsible for the physical needs review and capital and reserve planning of the existing Eden Housing portfolio and oversight for preventative maintenance programming and implementation. This position reports directly to the Sustainability and Energy Asset Manager or Senior Sustainability and Energy Asset Manager and can routinely be tasked with support and analytical functions of that role. Essential Duties & Responsibilities Lead long-term physical needs planning for Eden’s portfolio. Design an ongoing schedule to obtain and review PNAs (physical needs assessments) on a regular basis as well as obtaining and integrating feedback from Property Operations/ Facilities and Asset Management teams into 5-year capital plans. Lead the interdepartmental review process for new PNAs and maintain proper storage and documentation. Work with Asset Management team to analyze and advise on appropriate replacement reserve funding needs based on capital needs identified in PNAs and through integrated feedback. Ensure long term property sustainability by providing technical assistance to Property Operations on developing 5-year capital plans; review proposed plans during the annual budgeting process and provide recommendations and guidance on proposed use of replacement reserves and prioritization for capital projects. Collaborate with other team members, serve as construction and capital planning subject matter expert, and provide technical guidance throughout the organization, as needed. Periodically review the annual capital projects schedule maintained by Facilities and provide input on projects scheduling, completion and funding availability. Routinely monitor the status of the annual schedule and work toward overseeing completion, where applicable. Develop and maintain a consolidated portfolio level capital needs schedule with a specific emphasis on documenting long-term funding availability compared to capital needs, and project funding shortfalls. Seek out funding sources and rebates for capital projects particularly related to energy and water efficiency improvements and properties with funding shortfalls. Develop and oversee Preventative and Routine Maintenance Programming policies and procedures for all major building and site systems including but not limited to HVAC, Fire and Security Systems, pumps and fans, decks and landings, roof, building envelope, interior, and exterior lighting, landscape and hardscape. Serve as a point person for staff relative to annual Preventative and Routine Maintenance Programming inquires. Provide technical guidance to Facilities and Property Operations for the delivery of Preventative and Routine Maintenance Programming. Ensure that all building systems are operating within required specifications and provide technical guidance to Facilities and Property Operations for corrective action. Collaborate with and at times lead interdepartmental efforts for the development and delivery of Energy & Water Systems Preventative and Routine Maintenance Programming for energy and water efficiency systems. Provide first line service response for emergency work and under-performing systems related to energy and water efficiency systems. Ensures service vendor resourcing, scheduling, and performance tracking. Develop and maintain tracking methods for warranty dates on new construction and rehabilitated projects and participate in final walk-throughs and establish proper ongoing preventative maintenance needs. Participate in design and construction team meetings, as needed, and provide technical guidance and advice on Better Building Practice for Eden’s portfolio. Active Asset Management participant for construction defects investigations providing subject matter expertise from an owner’s perspective. General Asset Management responsibilities as assigned, including, but not limited to monitoring and reporting on the operational and financial performance of Eden’s portfolio; researching partnership and loan agreements to determine property strategy; engage with Property Operations staff in developing corrective operation action plans; other tasks as needed. SUPERVISORY RESPONSIBILITIES Directly supervises one or more employees in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems. Qualifications EDUCATION and/or EXPERIENCE Bachelor’s degree or graduate degree in Engineering/Construction/Business/Environmental Studies/Finance or a related field a plus. Minimum 5 years of work experience, or an equivalent combination of education and experience, in varied construction trades or multi-family property maintenance or facilities management. Minimum of two-year college or university program certificate or holds an active CA Contractors State License, Class B. Experience in managing facilities related to affordable housing developments a plus. Knowledge of apartment property management, preferably in an affordable housing management environment. Proven skills in managing rehabilitation and construction projects ranging from $5,000 to $500,000 a plus. PREFERRED SKILLS and/or ABILITIES Proficient with MS Office (i.e. Microsoft Word, Excel, and Outlook). Ability to work independently and as part of a team. Great communication skills, including written, verbal and presentation skills Proven ability to work with diverse groups in cooperative problem-solving and consensus building. Strong attention to detail Excellent time management skills, multitasking and ability to set priorities Flexible, pragmatic, problem-solver Demonstrated capacity to read, analyze and understand complex loan, regulatory and legal documents. Proven ability to create and manage project budgets and expenses. CERTIFICATES, LICENSES, REGISTRATIONS Building Systems Maintenance Certificate (BOMI), Certified Facility Manager (IFMA) credentials preferred Valid California Driver’s License and insurance required. *** To be considered for this position, please use this link to apply: https://careers-edenhousing.icims.com/jobs/2248/capital-planning-analyst/job *** When applying, please note that you saw the job posted on the NOVA Job Board. If you need help with your resumé, please see a NOVA Career Advisor.

Sep 19, 2019

Full time

Capital Planning Analyst- Central Office- Hayward Summary The Capital Planning Analyst will be primarily responsible for the physical needs review and capital and reserve planning of the existing Eden Housing portfolio and oversight for preventative maintenance programming and implementation. This position reports directly to the Sustainability and Energy Asset Manager or Senior Sustainability and Energy Asset Manager and can routinely be tasked with support and analytical functions of that role. Essential Duties & Responsibilities Lead long-term physical needs planning for Eden’s portfolio. Design an ongoing schedule to obtain and review PNAs (physical needs assessments) on a regular basis as well as obtaining and integrating feedback from Property Operations/ Facilities and Asset Management teams into 5-year capital plans. Lead the interdepartmental review process for new PNAs and maintain proper storage and documentation. Work with Asset Management team to analyze and advise on appropriate replacement reserve funding needs based on capital needs identified in PNAs and through integrated feedback. Ensure long term property sustainability by providing technical assistance to Property Operations on developing 5-year capital plans; review proposed plans during the annual budgeting process and provide recommendations and guidance on proposed use of replacement reserves and prioritization for capital projects. Collaborate with other team members, serve as construction and capital planning subject matter expert, and provide technical guidance throughout the organization, as needed. Periodically review the annual capital projects schedule maintained by Facilities and provide input on projects scheduling, completion and funding availability. Routinely monitor the status of the annual schedule and work toward overseeing completion, where applicable. Develop and maintain a consolidated portfolio level capital needs schedule with a specific emphasis on documenting long-term funding availability compared to capital needs, and project funding shortfalls. Seek out funding sources and rebates for capital projects particularly related to energy and water efficiency improvements and properties with funding shortfalls. Develop and oversee Preventative and Routine Maintenance Programming policies and procedures for all major building and site systems including but not limited to HVAC, Fire and Security Systems, pumps and fans, decks and landings, roof, building envelope, interior, and exterior lighting, landscape and hardscape. Serve as a point person for staff relative to annual Preventative and Routine Maintenance Programming inquires. Provide technical guidance to Facilities and Property Operations for the delivery of Preventative and Routine Maintenance Programming. Ensure that all building systems are operating within required specifications and provide technical guidance to Facilities and Property Operations for corrective action. Collaborate with and at times lead interdepartmental efforts for the development and delivery of Energy & Water Systems Preventative and Routine Maintenance Programming for energy and water efficiency systems. Provide first line service response for emergency work and under-performing systems related to energy and water efficiency systems. Ensures service vendor resourcing, scheduling, and performance tracking. Develop and maintain tracking methods for warranty dates on new construction and rehabilitated projects and participate in final walk-throughs and establish proper ongoing preventative maintenance needs. Participate in design and construction team meetings, as needed, and provide technical guidance and advice on Better Building Practice for Eden’s portfolio. Active Asset Management participant for construction defects investigations providing subject matter expertise from an owner’s perspective. General Asset Management responsibilities as assigned, including, but not limited to monitoring and reporting on the operational and financial performance of Eden’s portfolio; researching partnership and loan agreements to determine property strategy; engage with Property Operations staff in developing corrective operation action plans; other tasks as needed. SUPERVISORY RESPONSIBILITIES Directly supervises one or more employees in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems. Qualifications EDUCATION and/or EXPERIENCE Bachelor’s degree or graduate degree in Engineering/Construction/Business/Environmental Studies/Finance or a related field a plus. Minimum 5 years of work experience, or an equivalent combination of education and experience, in varied construction trades or multi-family property maintenance or facilities management. Minimum of two-year college or university program certificate or holds an active CA Contractors State License, Class B. Experience in managing facilities related to affordable housing developments a plus. Knowledge of apartment property management, preferably in an affordable housing management environment. Proven skills in managing rehabilitation and construction projects ranging from $5,000 to $500,000 a plus. PREFERRED SKILLS and/or ABILITIES Proficient with MS Office (i.e. Microsoft Word, Excel, and Outlook). Ability to work independently and as part of a team. Great communication skills, including written, verbal and presentation skills Proven ability to work with diverse groups in cooperative problem-solving and consensus building. Strong attention to detail Excellent time management skills, multitasking and ability to set priorities Flexible, pragmatic, problem-solver Demonstrated capacity to read, analyze and understand complex loan, regulatory and legal documents. Proven ability to create and manage project budgets and expenses. CERTIFICATES, LICENSES, REGISTRATIONS Building Systems Maintenance Certificate (BOMI), Certified Facility Manager (IFMA) credentials preferred Valid California Driver’s License and insurance required. *** To be considered for this position, please use this link to apply: https://careers-edenhousing.icims.com/jobs/2248/capital-planning-analyst/job *** When applying, please note that you saw the job posted on the NOVA Job Board. If you need help with your resumé, please see a NOVA Career Advisor.

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