7 Nonprofit-Social Services jobs

  POSITION:                                    Case manager PROGRAM/LOCATION:                 San Jose, CA SUPERVISOR:                                Program Coordinator STATUS:                                        Full-time, Non-exempt   P RO G RA M SUMMARY: The goal of HomeFirst’s North County Care Coordination Project (NC CCP) is to provide permanent housing stability and maintenance for chronic homeless individuals and families in the northern part of Santa Clara County, CA. The agency’s North County Care Coordination Project will achieve this goal by providing participants with comprehensive supportive services to help them maintain or attain permanent housing.  Intensive, individualized and therapeutic case management services coupled with linkage to a network of community resources (psychiatric, medical, and otherwise), assist clients to avert homelessness, maintain housing, and increase self-sufficiency.  The North County Care Coordination Project is Medi-Cal certified and will be providing therapeutic services to program participants starting January 2017.    D UT I E S / RE S P O N SI B ILI T I E S: Direct Services (70%) •   Maintain a case load as a case manager of persistently homeless individuals in North Santa Clara County by providing intensive case management and other direct service to clients •   Provide community-based case management services to program participants •   Work with landlords, including other team members, as appropriate, to address client tenancy issues/problems •   With the Program Coordinator, maintain accurate records of financial support given to clients and process financialassistance requests in a timely manner •   Collaborate with community partners regarding support services for clients •   Utilize supervision appropriately, maintaining open lines of communication and providing updates on intake activity •   Know and implement agency and program policies and procedures •   Properly report any suspected cases of abuse •   Maintain professional relations and conduct •   Maintain thorough, accurate records of case management activities with every program participant, as required by grant contracts •   Conduct client intake per HomeFirst and County requirements, including Vulnerability Index & Service Prioritization and Decision Making Tool (VI-SPDAT), Initial Mental Health Assessments, and other Medi-Cal documentation •   Work with program participants to develop and implement an individual case management plan, and provide supportto help them achieve their goals •   Meet regularly with program participants at a frequency determined by the clients’ needs •   Provide appropriate referrals to other community services •   Assist clients with transportation needs to critical appointments ·    Conduct outreach in the field to locate clients, often at parks, along the creeks, and at encampments throughout Santa Clara County ·    Support client access and maintain Medi-Cal eligibility through re-certifications ·    Work in partnership with CCP team to develop Treatment Plans and assessments ·    Assist with other duties assigned  Documentation (20%) •   Document, via progress notes in HMIS, all case management activity within 3 business days and maintain all othercase file paperwork and documentation ·    Propensity to follow Medi-Cal standards in conducting and documenting assessment, treatment plans and program notes once trained •   Participate in ongoing analysis of and program alignment with industry best practices •   Proactively and consistently improve the quality and effectiveness of program services •   Conduct ongoing re-assessments of the clients’ needs and self-sufficiency, and document assessment in HMIS General (10%) •   Attend all meetings relevant to the position, including weekly Care Coordination Project meeting with County and internal team •   Assist with office-related tasks as needed     Q U ALI F ICA T IO NS : Education and Experience •   Bachelor’s degree plus one year minimum of human services experience, or minimum of three years of experience in human services Skills, Abilities, and Knowledge •   Strong written and oral communication skills •   Experience in developing relationships with community partners and outside agencies •   Ability to manage multiple projects concurrently and be flexible with priorities •   Demonstrated ability to develop and maintain priorities and meet established deadlines •   Exceptional organizational skills •   Strong sense of accountability •   Ability to present oneself and the agency professionally to internal and external audiences •   Ability to work as a member of a team and can set and meet individual goals •   Ability to work with people of diverse socio-economic backgrounds •   Understanding of and sensitivity to the needs of the homeless •   Strong understanding of PTSD and chronic homelessness issues •   Preference to provide extensive field work and office-based work •   Enjoy providing hands-on instruction in basic living and financial skills ·    Able to work evenings/weekends as needed Other ·   Clean driving record, valid CA Driver’s License and current auto insurance ·   Reliable personal vehicle ·   Field work, which may include walking upstairs ·   Able to lift up to 30 pounds      A B O U T THE AGENCY: HomeFirst serves more than 5,600 adults, veterans, families, and youth each year at seven locations, including theBoccardo Reception Center, which is the county’s largest homeless services center.  In more than 35 years of experience, we’ve learned that everyone has the potential to get housed and stay housed. We are relentlessly focused on eliminatingbarriers to housing and stability for everyone we serve. HomeFirst is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other status protected by law.   *LOCAL APPLICANTS ONLY When applying, please note that you saw the job posted on the NOVA Job Board. If you need help with your resumé, please see a NOVA Career Advisor.

POSITION :                                    Resident Advocate         PROGRAM/LOCATION:               Boccardo Reception Center/San Jose, CA SHIFT :                                             Day, Swing, Grave SUPERVISOR :                             Shelter Manager STATUS :                                       Full-time/Part-time, Non-exempt   PROGRAM SUMMARY:  The Boccardo Reception Center (BRC) is the largest homeless shelter and service facility in Santa Clara County, with a capacity of up to 250 homeless persons. The BRC is a multi-service facility that offers numerous programs and services, including year-round emergency shelter, a medical clinic, public benefits enrollment and advocacy, job search and retention assistance, group workshops and additional resources, information and referral to community partners, housing search and financial assistance, as well as free restroom, shower, and laundry facilities. The BRC is open and staffed seven days per week, 24 hours per day. Our primary goal is to provide a safe environment and basic needs services. Resident Advocates are responsible for the care and supervision of the guests staying at the shelter.    DUTIES/RESPONSIBILITIES: Direct Client Service (90%) >Responsible for the care, welfare, safety, and security of guests during their shelter stay >Maintain compliance with agency/shelter site policies and procedures >Welcome all agency guests to the facility, including program participants, volunteers, staff, and community members >Check guests into and out of the facility using the HMIS database >Complete intake of homeless guests, including thorough and accurate VI-SPDAT assessments >Provide direct guest support with developing, updating, and reassessing housing plans >Make timely and appropriate decisions in emergency situations, including: awareness of the need for safety of all participants involved, mandated reporting, and contacting appropriate staff/responding agencies >Respond to guest crises using de-escalation and Mental Health First Aid techniques as applicable >Adhere to HomeFirst’s service delivery practices, including Trauma Informed Care, client- centered practice, and Crisis Prevention Intervention model >Complete and submit Incident Reports, Behavioral Contracts, and Gross Violations as needed >Provide information, referrals, housing resources, and program support to shelter guests >Distribute clothing, linens, toiletries, and any other items supplied by the program >Assist with daily set-up and break-down of the shelter, including but not limited to setting-up sleeping mats, tables, and chairs as needed >Provide general site clean-up, reporting any maintenance or janitorial needs to the Shift Manager or Program Manager in a timely manner >Conduct bed, facility, and perimeter checks       >Assist with monitoring meals and determining meal counts where appropriate >Assist with set-up and break-down for any special events or activities >Perform other guest service duties as assigned >Provide socialization skills- empathetic listening, problem solving, information and referral, mediation, crisis intervention >Check and respond to all work e-mails on each shift >Complete all paperwork in a timely manner >File paperwork as directed >Maintain professional conduct, attitude, and appearance >Communicate to and delegate tasks to next shift as needed >Maintain confidentiality regarding clients, personnel, and other internal agency affairs >Exercise responsibility appropriate to the position and delegated authorities >Conduct business in accordance with the Employee Handbook, exercising sound judgment and serving the best interests of the agency and the community >Committed to treat each shelter guest with respect and dignity >Capacity to set priorities in consultation with supervisor >Demonstrated conflict resolution skills   General (10%) >Represent HomeFirst and the program appropriately to volunteers, donors, outside agencies and the public >Assist with office-related tasks as needed >Attend all mandatory meetings, workshops, and trainings >Perform other general duties as assigned   QUALIFICATIONS :    Education and Experience  >AA degree (or equivalent of 2 years of higher education) or two years of field experience in social services >Experience working with homeless individuals preferred   Skills, Abilities, and Knowledge >Proven ability to develop client service or housing plans >Ability to work with people of diverse social backgrounds; strong interpersonal skills >Strong written and oral communication skills >Working knowledge of Microsoft applications, email, and internet, and able to learn data entry using web-based database systems >High level of flexibility and ability to prioritize appropriately >Observant of the environment and the people within it >Work effectively within a team >Present with a high level of professionalism to internal and external audiences >Strong sense of accountability >Strong customer service skills >Ability to multitask efficiently >Advocacy and case management skills >Knowledge of local social service resources/providers >Effective problem-solving skills >Demonstrate strong leadership skills >Excellent organizational skills and ability to follow through until completion >Reliable; excellent punctuality and attendance for scheduled work shifts >Ability to work flexible hours, especially nights, weekends and overnights.  Must be available by telephone, on-call, and as needed during employee’s scheduled availability >Able to take initiative and work independently and productively with minimal supervision >Ability to meet deadlines and complete multiple tasks in a timely manner >Ability to maintain professional conduct, attitude, and appearance at all times >Must be able to work under pressure, handle stressful situations, and maintain flexibility   Other >Ability to regularly lift up to 30 lbs. >Sensitivity to the needs of homeless individuals and families >Desire to continually develop skills and increase knowledge    ABOUT THE AGENCY: HomeFirst is a leading provider of services, shelter and housing opportunities to the homeless and those as risk of homelessness in Santa Clara County.  We serve more than 4,000 adults, veterans, families, and youth each year at seven locations, including the Boccardo Reception Center, which is the county’s largest homeless services center.   In more than 35 years of experience, we’ve learned that everyone has the potential to get housed and stay housed. We are relentlessly focused on eliminating barriers to housing and stability for everyone we serve. Home First is an equal opportunity employer and considers qualified applicants for employment   without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other status protected by law. *LOCAL APPLICANTS ONLY When applying, please note that you saw the job posted on the NOVA Job Board. If you need help with your resumé, please see a NOVA Career Advisor.

P OSITION :                                             Outreach Specialist P R OGRAM/LOCATION :                           Outreach/Boccardo Reception Center, San Jose, CA S UP ER V I S OR :                                        Program Coordinator STATUS :                                                 Regular, Full-time, Non-Exempt   PROGRAM SUMMARY: HomeFirst Citywide Outreach and Shelter Project is designed to connect street and encampment homeless individuals to shelter, services, and housing. The target populations for this program are vulnerable, chronically homeless individuals who are living on the streets or in encampments throughout San Jose. Program staff will provide a consistent presence on the streets and other outdoor locations throughout San Jose to build rapport and trust with unsheltered homeless residents. The goal of the program is to connect clients to services that will result in permanent housing.   DUTIES/RESPONSIBILITIES:   Direct Service 80% >Provide street and encampment-based outreach to the homeless in San Jose. >Provide information and referrals to community services, such as employment counseling, health care, mental health services, etc. >Transport clients, in an agency vehicle, to the BRC shelter or other appropriate destinations. Provide UPLIFT requests for those who qualify. >Conduct VI-SPDATS assessments as appropriate to determine client vulnerability, self-sufficiency, and appropriate housing or service program referral and/or placement. >Complete all appropriate data collection, Salesforce, HMIS data entry, paperwork, and tracking of activities within 2 business days. >Respond to the Homeless Helpline calls/emails for assistance within 1 business day. >Assist clients with accessing public benefits and assistance as appropriate. >Connect or refer clients to services provided at the BRC shelter service center. >Make timely and accurate decisions in emergency or crisis situations with particular awareness of the need for safety of all clients, staff, or volunteers involved. >Provide street-based case management to the unhoused population. >To provide access to emergency shelter, meals, showers, and laundry services to unsheltered homeless individuals. >Staff the Hotline weekly and monitor/update Outreach bed list. >Provide excellent customer service when staffing HomeFirst Homeless Helpline.  >Weekend and after-hours support required when requested from the City. General 20% >Utilize supervision appropriately, maintaining open lines of communication and providing updates on activities regularly. >Know and follow agency and program policies and procedures. >Properly report any suspected cases of abuse. >Other duties as assigned.        QUALIFICATIONS: Education and Experience >High school diploma or GED; Bachelor’s degree in Social Work or related field is a plus >Having personal or professional experiences with homelessness Skills, Abilities, and Knowledge >Knowledge of highly-utilized locations in San Jose where homeless congregate and camp >Ability to walk long distances and on rough terrain (such as trails to creek-side encampments and high traffic areas) >Ability to lift and carry outreach supplies (usually in a backpack, up to 30 lbs.) >Understanding of and sensitivity to the needs of the homeless >Commitment to increasing the housing stability and self-sufficiency of the homeless >Strong verbal and written skills; knowledge of multiple languages is desirable >Good problem-solving skills and the ability to prioritize multiple tasks >Ability to work with people of diverse social backgrounds and professional rank >Demonstrated effective communication skills >Knowledge and understanding of community resources and human services >Initiative, flexibility, and the capacity to respond effectively in all situations >Good collaboration skills and the ability to work independently with limited supervision >Ability to work as part of a diverse team >Basic computer skills, including knowledge of MS Office applications and the internet Other >Clean driving record >Valid CA driver license and legally required insurance; reliable transportation   A B OUT THE AGENCY: We serve more than 4,000 adults, veterans, families, and youth each year at seven locations, including the BoccardoReception Center, which is the county’s largest homeless services center.  In more than 35 years of experience, we've learned that everyone has the potential to get housed and stay housed. We are relentlessly focused on eliminating barriers to housing and stability for everyone we serve. HomeFirst is an equal opportunity employer and considers qualified applicants for employment without regard to race ,color , creed, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other status protected by law. *LOCAL APPLICANTS ONLY When applying, please note that you saw the job posted on the NOVA Job Board. If you need help with your resumé, please see a NOVA Career Advisor.

Position:        Recruitment and Admissions Manager Supervisor:  Program Director Location:        San Jose, CA     BACKGROUND NPower is a high-performing leader in providing pathways to successful digital careers for young adults from underserved communities and veterans across the US and Canada.  NPower’s award winning training programs use curriculum informed by senior industry leaders and labor market trends.  On average, NPower graduates 85% of enrolled students, places 100% of graduates in paid internships and has over an 80% rate of success for employment or continued education within 6 months of graduation. We address many of the primary barriers that our veteran and young adult communities confront. Beyond free technical classes, our career training programs provide in-demand certifications within weeks, paid internships, professional networking and mentorship with business leaders, soft skills coaching, connection to social services, job placement assistance, transit assistance and an opportunity for graduates to give back to the program via our professional volunteer network.  We provide ongoing career coaching, advanced certifications, and leadership development for our alumni, ensuring that we are developing true pathways for long-term success for our students.                           POSITION SUMMARY NPower seeks a committed and passionate Recruiting and Admissions Manager to work with the San Jose, CA NPower team. The Recruiting and Admissions Manager will be responsible for recruiting students into the program and manage administrative affairs. They will do this by working closely with students, alumni, staff members, and community partners to support positive student outcomes, high-quality programming, and a constantly improving model of service delivery. This position will also advise several students, and be expected to work closely with the students, maintain an environment of trust and nurture, and engage with them on a daily basis in ways that contribute to both the students’ and the organization’s success.   RESPONSIBILITIES   Recruitment & Admissions   Developing and maintaining relationships with young adults, veterans and military spouses and workforce development agencies and community-based organizations for the purpose of recruitment Respond to and follow up on recruiting leads, messages, emails and other correspondences Present NPower Program and teach introduction classes to feeder organizations and Attend job fairs, conferences, and other networking events Generate leads through the extensive use of social media Schedule and interview candidates for the Program Ensure that assessment results have been followed up with appropriate training Work with local NPower offices to coordinate recruiting efforts Collect and file necessary paperwork and documentation for each candidate   Program Administration     Participate in regional and office events such as orientation, graduation, site visits, mock interviews, etc. Provide support as needed to employer services and social support services Input and maintain student information in Salesforce Provide management with Salesforce reports as needed Assist with data collection and tracking- including income, education status and program surveys Assist with professional development of students Assist Program Director with managing office, classroom and staff Manage office inventory Provide feedback for Staff Evaluations when required Handle all disciplinary actions for students including attendance and meetings for warnings, performance agreements, and suspensions. Assist Program Director with dismissals and withdrawal process, documentation, and meetings when required   POSITION QUALIFICATIONS   At minimum one of the following must be met:   A two-year degree with 4 years of experience in at least one of the following areas: workforce, recruitment/admissions or training and development experience A four-year college degree with 2-3 years of experience in at least one of the following areas: workforce, student recruitment, admissions or workforce training and development experience experience with young adult workforce development programs a plus Must have a valid driver’s license and able to travel throughout the state (approximately 25%)     Skills Needed: A passion for helping people grow, develop themselves, and better their lives and their community A professional role model with the ability to motivate students to actively participate and engage in learning professional skills and develop habits that meet the needs of internship partners and employers Strong business development, interpersonal and communication skills with excellent attention to detail/follow through Well-organized, motivated individual, with excellent communication (oral, written, and listening) skills Experience with public speaking Technology background and experience with Salesforce (preferred) Must be detail orientated, have excellent follow through, and work well in team-based, entrepreneurial, and diverse environment Experience conducting analytical research and creating reports Experience in one or more of the following fields helpful but not required: workforce development, recruiting, education, youth development, human potential, human resources, IT staffing, or social services   COMPENSATION: Commensurate with experience HOW TO APPLY Submit a cover letter explaining your interest in the position and a resume to Jeanine.cowan@npower.org    When applying, please note that you saw the job posted on the NOVA Job Board. If you need help with your resumé, please see a NOVA Career Advisor. As an equal opportunity employer, NPower encourages diversity and does not discriminate in employment on the basis of age, race, color, creed, gender, religion, marital status, national origin, disability, or sexual orientation.  

Position:                                          Benefits Specialist - Veterans Services PROGRAM/LOCATION:                  Supportive Services for Veterans and their Families (SSVF)/                                                             Sobrato Family Living Center, Santa Clara, CA SUPERVISOR:                                  Program Coordinator STATUS:                                             Full-time, Non-exempt   PROGRAM SUMMARY: The goal of the SSVF project is to provide housing stability to homeless and at-risk veteran households in the County of Santa Clara, California. The agency’s SSVF project will achieve this goal by providing veteran participants with comprehensive supportive services to help them maintain or attain permanent housing. Intensive, individualized case management services coupled with targeted financial assistance assist clients to avert homeless episodes and attain housing. The Benefits Specialist will assist Veterans with information, eligibility and resources and will support veterans and their families through the benefits application process for public assistance, SSI/SSDI/SS, MediCal, Food Stamps/GA, In-Home Supportive-Services, Veterans’ benefits, pensions, and other assistance programs for which they may be eligible. The Benefits Specialist will be trained in the SOAR process of applying for SSI/SSDI for homeless individuals. This position requires an ability to work in non-traditional settings and unstructured environments, and a strong sense of self-motivation. DUTIES/RESPONSIBILITIES: Direct Client Contact/Benefits Assistance (60%) > Serve as a benefits representative, develop and present information to Veteran families to increase awareness of benefits and programs > Conduct interviews with Veterans and their families and review background data on current medical and financial history to obtain information needed to determine eligibility and apply for various benefits resources > Initiate SSI/SSDI claims with Veterans by filing initial documentation of representation with SSA office for SOAR cases > Proactively gather medical records and other information to complete SSI/SSDI applications > Coordinate visits to medical doctors, psychiatrists, and other specialists to obtain evidence for SOAR cases > Write SOAR Medical Summary Reports for Veteran SSI/SSDI applications > Accompany consumers to appointments at various benefits offices as needed > Facilitate clients applying for Veterans benefits through Veteran Service Office > Identify client barriers and provide solutions to housing, financial, medical, and social needs within framework of the SSVF and other programs > Assist in the preparation of claims packages for Veteran families seeking disability, education, medical, and related benefits > Proactively follow-up and intervene as necessary with submitted and existing benefits applications > Work closely with other SSVF staff to increase clients’ self-sustainability > Provide supportive services in the client’s home or in the community, including on a team-outreach-basis in homeless encampments > Facilitate non-clinical groups, workshops, and client activities > Accountable to achieving the program’s desired outcomes with the program team   Service Documentation and Evaluation (30%) > Document, via HMIS, all Benefits Specialist activity within 3 business days and maintain all other case file paperwork and documentation > Document SOAR outcomes in the OAT program > Communicate regularly with other staff via email, incident reports and briefings > Effectively utilize case conferencing and supervision to support Benefits Specialist work   General (10%) > Attend all meetings and required trainings relevant to this position, including SOAR and benefits community planning meetings > Assist with office-related tasks as needed > Assist with other duties assigned   QUALIFICATIONS: Education and Experience > Bachelor’s degree and a minimum of 1 year of relevant work experience required  (Bachelor’s degree may be substituted by a high school diploma or GED and an additional 2 years of relevant work experience) > Prior knowledge of Veterans benefits, social security and disability benefits, social services benefits, and other community resources preferred Skills, Abilities, and Knowledge > US Military Veteran is desired but not required > Leadership capability > Strong written and oral communication skills > Experience in developing relationships with community partners and outside agencies > Ability to manage multiple projects concurrently and be flexible with priorities > Demonstrated ability to develop and maintain priorities and meet established deadlines > Exceptional organizational skills > Proficient with Microsoft Office > Strong sense of accountability and proactive problem-solving > Ability to present oneself and the agency professionally to internal and external audiences > Ability to work as a member of a team > Ability to work with people of diverse socio-economic backgrounds > Strong understanding of Veteran issues > Understanding of and sensitivity to the needs of the homeless > Preference for extensive field work over office-based work > Enjoy providing hands-on instruction in basic living and financial skills Other > Valid CA driver license and auto insurance > Reliable personal vehicle > Ability to lift up to 30 lbs. on occasion > Ability to visit clients in their homes, which may require walking upstairs A B OUT THE AGENCY: HomeFirst serves more than 4,000 adults, Veterans, families, and youth each year at seven locations, including the Boccardo Reception Center, which is the county’s largest homeless services center. In more than 35 years of experience, we’ve learned that everyone has the potential to get housed and stay housed. We are relentlessly focused on eliminating barriers to housing and stability for everyone we serve. HomeFirst is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity, age, disability, Veteran status, or any other status protected by law. *LOCAL APPLICANTS ONLY

The Social Worker has responsibility for participants enrolled in and referred to ARKC.   Social worker is responsible for psychosocial assessments and reassessments. The social worker is a member of the Multidisciplinary Team and works with Team to develop a comprehensive and collaborative Person-Centered Care Plan.  This is a full-time, non-exempt, benefited position. The center’s hours are Monday through Friday, from 8:30am-5: 00pm .   ESSENTIAL JOB FUNCTIONS Manage the enrollment process, including screening and interviewing application and those requesting program information. Provide referral to other services if ARKC is not an appropriate setting. Responsible for tracking, documenting and updating participating records through the process. Ensure Medi-Cal, Veteran’s Administration, and other payor paperwork is completed, submitted, and received. Refer potential participants to the assessment team for evaluation. Perform Social Worker responsibilities including evaluating psychosocial needs of incoming candidates and current participants, develop participant plan of care, provide counseling to participants and caregivers, record progress notes at the center and for initial home visit. Record, date and sign progress notes in each participant’s record for each relevant participant contact. Participate in all scheduled Multi-Disciplinary Team meetings. Assists with discharge plans, participants holds , as needed. Attend meetings, conferences, trainings and other appropriate outreach and education events as requested. Collaborate with family and other community resources to ensure the health and safety of our participants. Assist with lunchtime food service and with loading and unloading vans, as requested. Perform other related duties as assigned.   KNOWLEDGE, SKILLS AND ABILITIES Excellent interpersonal, written, oral and organizational skills. Self-directed and ability to work as a member of an interdisciplinary team. Knowledge of older adult and dependent care issues. Shows initiative. Demonstrated creative, person-centered care planning   MINIMUM QUALIFICATIONS Masters in Social Work (MSW) from accredited university with one year experience in social work in a health care setting. One year experience with older adults required. Bilingual a plus; Mandarin or Spanish highly preferred. Driver’s License: CA driver’s license with auto insurance. When applying, please note that you saw the job posted on the NOVA Job Board. If you need help with your resumé, please see a NOVA Career Advisor