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The person in this position is responsible for leasing, marketing and maintaining positive resident relations. Accountable for: securing appointments and presenting community features to maximize rentals, providing exceptional customer service to prospects and residents, and performing all administrative duties related to the on-site sales/marketing function. This position reports to the Community Manager or Assistant Manager. Key responsibilities of this position include, but are not limited to the following: • Lease apartments and sell ancillary products and services • Provide a quality leasing experience for future residents as it relates to their interaction with the community • Provides professional service at all times, exercising discretion as it relates to confidential resident, property and company information • Assists residents with work order requests, ensuring quality and completion • Compliance with company standards as defined in the Human Resources Policy Manual Operations Playbook and applicable laws, e.g., Fair Housing, Landlord Tenant, Local Building Codes, OSHA, and EEOC Qualifications • Strong sales, marketing and customer service experience • Good organizational and time management skills •Ability to read and write English; speak English and understand spoken English • Proficient understanding of the Microsoft suite, property management software preferred but not required.    When applying, please note that you saw the job posted on the NOVA Job Board. If you need help with your resumé, please see a NOVA Career Advisor. 

The City of Sunnyvale is accepting applications for a highly motivated and detail oriented individual for the Management Analyst position. This position will provide an opportunity to work on a broad range of professional administrative and management duties requiring comprehensive analysis of moderate to complex issues and data relating to city policy, grants administration and program management in support of the Department of Public Safety Licenses and Permits unit. The ideal candidate should be an exceptional communicator, researcher and writer, with some experience in fiscal accountability, who will be able to work collaboratively with a variety of stakeholders.  The position requires a Bachelor’s degree from an accredited college or university in economics, finance, business administration, public administration, social studies, communications or a related field; AND three years of increasingly responsible management/administrative analytical work experience.  The City of Sunnyvale provides an excellent benefits package. A complete application packet will consist of a City of Sunnyvale employment application and responses to the required supplemental questions. The position opens February 4, 2020 and final filing date is March 3, 2020 at 5:00 pm or upon receipt of 100 qualified and complete applications . For complete information regarding this opportunity, please go to Sunnyvale.ca.gov and click jobs. Management Analyst Salary: $97,707.00 - $117,823.00 Annually    When applying, please note that you saw the job posted on the NOVA Job Board. If you need help with your resumé, please see a NOVA Career Advisor. 

POSITION:  Case Manager (RRH) PROGRAM/LOCATION:  Rapid Re-Housing Program/Sobrato Youth House. San Jose, CA SUPERVISOR:  RRH - Program Manager STATUS:  Full-time/Non-exempt   Apply Online:  https://homefirstservices.bamboohr.com/jobs/view.php?id=132 PROGRAM SUMMARY: The goal of the Rapid Re-Housing (RRH) program is to provide housing stability to homeless individuals and households in Santa Clara County, CA. We aim to achieve this goal by providing participants with comprehensive supportive services to help them attain permanent housing, including outreach and engagement, intensive, individualized case management services, housing search, and temporary financial assistance.   DUTIES/RESPONSIBILITIES Direct Client / Property Service (80%) Maintain a case load providing intensive case management and other direct services to clients Provide community-based case management services to program participants Refer clients to eviction defense legal services as appropriate Work with individual landlords and other team members to address client tenant issues/problems as appropriate Working with Program Coordinator, maintain accurate records of financial support given to clients, and process financial assistance requests in a timely manner Collaborate with community partners to provide support services for clients Utilize supervision appropriately, maintaining open lines of communication and providing updates on intake activity Know and implement agency and program policies and procedures Properly report any suspected cases of abuse Maintain professional relations and conduct Maintain thorough, accurate records of case management activities with every program participant, as required by grant contracts Conduct client intake, including SPDAT (Service Prioritization Decision Assistance Tool) and needs assessment Work with program participants to develop and implement an individual case management plan, and provide support to help them achieve their goals Meet regularly with program participants at a frequency determined by the clients’ needs Provide support services that employ a Critical Time Intervention (CTI) model Monitor participant’s activities to ensure that they are compliant with program requirements Transition client to the next appropriate level of care Assist with other duties assigned Conduct outreach to locate assigned referral. Complete the necessary Homefirst enrollment paperwork Work closely with CM to develop client transition plan. Documentation (20%) Document, via progress notes in HMIS, all case management activity within 3 business days and maintain all other case file paperwork and documentation Participate in ongoing analysis of and program alignment with industry best practices Proactively and consistently improve the quality and effectiveness of program services Conduct ongoing re-assessments of the clients’ needs and status, and document assessment in HMIS   General (10%) Attend all meetings relevant to the position Assist with office-related tasks as needed Assist with other duties assigned   QUALIFICATIONS:     Education and Experience Bachelor’s degree and relevant experience in non-profit agencies (Bachelor's degree may be substituted with 2 years of case management experience) Case management experience Experience in developing relationships with community partners and outside agencies   Skills, Abilities, and Knowledge Ability to quickly build trust and rapport in interpersonal relationships Strong written and oral communication skills Exceptional critical thinking and problem-solving skills Strong facilitation and mediation skills Ability to develop and maintain relationships with community partners and outside agencies Able to manage multiple projects concurrently Demonstrated ability to develop and maintain priorities and meet established deadlines Exceptional organizational skills High level of flexibility and ability to prioritize appropriately Ability to work with people of diverse socio-economic and cultural backgrounds Understanding of Fair Housing law and tenants’ rights and responsibilities Understanding of and strong adherence to social work ethics Understanding of and sensitivity to the needs of the homeless Basic computer skills, including knowledge of MS Office applications and the Internet Clean driving record Valid CA driver’s license and legally required insurance; reliable transportation Characteristics Desire to continually develop skills and increase knowledge through lifelong traditional and experiential learning Strong sense of accountability Values being part of a coordinated team Demonstrates that the work is client-centered Exhibits leadership qualities (e.g. modeling desired behaviors, empowering others to act, appropriately challenging process barriers, celebrating accomplishments, etc.) High level of professionalism with internal and external audiences High level of cultural awareness, responsiveness, and competency Preference for field work over office-based work Enjoys providing hands-on instruction in basic living skills    Please contact me at 408-539-2127 to further discuss this opportunity. ABOUT THE AGENCY: We serve more than 4,000 adults, veterans, families, and youth each year at seven locations, including the Boccardo Reception Center, which is the county’s largest homeless services center. In more than 35 years of experience, we’ve learned that everyone has the potential to get housed and stay housed. We are relentlessly focused on eliminating barriers to housing and stability for everyone we serve. HomeFirst is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other status protected by law. When applying, please note that you saw the job posted on the NOVA Job Board. If you need help with your resumé, please see a NOVA Career Advisor.   

POSITION:           Housing Specialist SSVF PROGRAM:          Supportive Services for Veteran Families – Shallow                                                Subsidies LOCATION:          Sobrato Family Living Center SUPERVISOR:      Program Manager Apply online: https://homefirstservices.bamboohr.com/jobs/view.php?id=123   PROGRAM AND POSITION SUMMARY: The goal of the SSVF program is to provide housing stability to homeless individuals, and households in the city of San Jose, California. We achieve this goal by providing participants with comprehensive supportive services to help them attain permanent housing including intensive, individualized case management services and targeted financial assistance. The primary goal of the SSVF Housing Specialist will be to monitor and administer monthly shallow subsidies, and to assist participants with securing and maintaining stable housing. DUTIES/RESPONSIBILITIES:      Direct services (80%)                                       Work with individual landlords and property managers to address client tenancy and mediate as necessary Monitor the monthly rent roll and ensure its accurate and timely submission for processing Submit financial assistance requests for other housing costs as needed Provide timely communication to landlords and participants on the status of monthly housing assistance Educate participants in tenant rights and their responsibilities as good tenants Conduct landlord outreach Actively seek and identify available housing opportunities Collaborate with SSVF case manager to ensure quality of care for the participants Assist participants at risk of losing their housing or who are unhoused with housing search, application assistance, and other supportive services as needed Participate in countywide collaborative efforts to access and track housing resources Collect and maintain thorough and accurate records of client data in accordance with HomeFirst policies and procedures Maintain Clarity (HMIS) database by entering all client data within 72 hours Meet the program service delivery goals and outcomes   General (20%) Attend all meetings relevant to this position Assist with office-related tasks as needed Assist with other duties assigned    QUALIFICATIONS: Bachelor’s degree in Social Work or a related field preferred High school diploma/GED and 1 year of relevant work experience A minimum of 1 year experience in housing preferred Understanding of fair housing law and tenants’ rights and responsibilities Proficient in Microsoft Office Suite Valid CA driver’s license, reliable transportation, and legally required insurance Ability to visit clients in their homes, which may require walking upstairs   Characteristics Understanding of and sensitivity to the needs of the homeless Exceptional mediation and bargaining skills Demonstrated ability to meet deadlines and maintain priorities Strong written and oral communication skills Ability to develop and maintain professional relationships with community partners and outside agencies Strong sense of accountability Values being part of a coordinated team Highly organized   ABOUT THE AGENCY: HomeFirst Services of Santa Clara County is a leading provider of services, shelter, and housing opportunities to the homeless and those at risk of homelessness in Santa Clara County. We serve more than 4000 adults, veterans, families, and youth each year at eight locations. In over 35 years of experience, we’ve learned that everyone has the potential to get housed and stay housed. We are relentlessly focused on eliminating barriers to housing and stability for everyone we serve. When applying, please note that you saw the job posted on the NOVA Job Board. If you need help with your resumé, please see a NOVA Career Advisor.