$48,000 - $53,000 yearly
Habitat for Humanity Greater San Francisco ReStore 1411 Industrial Road, San Carlos, CA, USA
Jun 22, 2018Full time
Habitat for Humanity Greater San Francisco (“Habitat”) provides local families with a springboard to secure, stable futures through affordable homeownership and neighborhood revitalization. In 2012, Habitat launched a ReStore, a retail business that sells new and used home improvement and construction materials, appliances, tools and furniture to the general public. The profits from the store support homes we build in our region. Our Team We are a fun and hardworking group. Every day is different and we have a close-knit, flexible team that supports each other enthusiastically and without hesitation. The Ideal candidate You are an enthusiastic, creative go-getter with a deep understanding of successful recruitment strategies to attract top talent. Habitat team members share the following characteristics: A “go above and beyond” attitude. • You thrive on constructive feedback and have a high level of integrity. • You do what you say you will do. • You are a creative problem solver that works across teams. • You love results and hate excuses. PRIMARY RESPONSIBILITIES Partner closely with General Manager (GM) and Assistant Store Manager (ASM) to ensure smooth processing of in-bound donations onto sales floor within 24 hours of receipt (48 hours for large appliances) Role models superior customer service and satisfaction, as well as donor relations; investigates and resolves problems involving donor complaints. Enforces Standard Operating Procedures, Company and Store policies, including, but not limited to safety, security, and asset management. Help foster a collaborative environment in which diverse backgrounds are respected and valued Identify, prioritize, and both assign and complete daily tasks and special projects Hire, train, manage and motivate employees / volunteers to achieve financial targets and daily tasks Holds primary responsibility for maintainence of safety, cleanliness, and security Partner with GM and ASM to hire, train and mentor staff; ensures team members adher to SOPs and policies and track to performance benchmarks Develop fundamental understanding of all other store job functions (in Sales) Maintain an organized, clean, secure and safe warehouse, workshop and parking lot Ensure all industrial equipment (handtrucks, dollies, blankets) are in secure place at end of shift Continually improve receiving processes for efficiency and cost effectiveness Partner with GM and ASM on donations to accept or reject Ensure positive, friendly and professional donor experience: home pick up and drop-off Minimize damage and shrinkage of donated goods Provide training for all volunteers and employees to prevent accidents in warehouse and on the road Maximize value recovery on metal and paper recycling to reduce dumpster fees Financial Management Partner with ASM and GM to create quarterly budgets Meet sales and net income goals set forth in budgets; track data to analyze and assist in business decisions Set performance goals for each employee and monitor performance results monthly Measures of Success Meet or exceed financial goals of budget: Revenue, Net Income, Payroll Expenses, Dumpster costs Maintain effective base of volunteers: Scores 9-10 on NPS PREFERRED SKILLS AND QUALIFICATIONS Excellent communication, interpersonal and problem-solving skills. Comfort working with stakeholders at all levels of the organization. Self-motivated, positive and enthusiastic and open-minded team member who thrives working with people. Enjoy customer service. Reliable and able to work a flexible schedule, including weekends. Strong problem-solving skill. Ability to stand for long periods of time and lift at least 75 pounds. Able to thrive in a dynamic environment, with strong attention to details. Experience in operating a forklift or forklift certified. Valid California Driver’s License with good driving record. Microsoft office suite—Word, Outlook and Excel a plus. Commitment to ReStore’s mission to support Habitat’s work building homes and communities in Marin, San Francisco and the Peninsula Must be willing to submit to a background check Work Environment Works in store and warehouse environment even during inclement weather, heat and humidity. Noise level will be loud at times. Physical Demands Physical requirements include being able to sit, walk and/or stand for prolonged periods of time. Constant movement and use of limbs; this position requires good manual dexterity, coordination and stamina, and the ability to lift and carry at least 75 pounds , go up and down stairs, and endure the full work day on their feet. Must be able to frequently communicate in English (verbal), working as part of a team and supporting staff and volunteers. COMPENSATION AND BENEFITS Compensation range: 48-53,000 annually, depending on experience. This part-time position offers 3 days of sick leave, prorated vacation days (up to 20 per year), 403b retirement account and other benefits. INTERESTED APPLICANTS To apply, please submit a resume online at https://hgsf.bamboohr.com/jobs/view.php?id=61 . To view any additional openings, please visit us at https://www.habitatgsf.org/about/careers . Applications will be accepted until position is filled. Candidates will be contacted for interviews on a rolling basis. No phone calls please. EEO: Habitat Greater San Francisco is an equal opportunity employer. Habitat Greater San Francisco strives to reflect the diverse community it serves. Applicants who contribute to this diversity are strongly encouraged to apply. * Reasonable accommodation is available for qualified individuals with disabilities, upon request. * Habitat for Humanity Greater San Francisco receives federal funds through Self-Help Homeownership Opportunity Program (SHOP) and is required by federal law, to the greatest extent possible, to provide job training and employment opportunities to Section 3 residents.* Section 3 residents are defined as public housing residents or low-income persons who live in metropolitan area or non-metropolitan counties where HUD-assisted projects are located. When applying, please note that you saw the job posted on the NOVA Job Board. If you need help with your resumé, please see a NOVA Career Advisor .