1 Technical Support jobs

Major Responsibilities: Sort, assess, and categorize computer, cellphone, tablet, networking equipment, gaming consoles, and electronic donations by type, condition, and value. Supervise and train staff to sort, test, and refurbish computer and electronic donations. Test computer and electronic equipment for functionality and perform maintenance as necessary, including but not limited to erasing data, reinstalling operating system and drivers, minor repairs, cleaning. Train and supervise staff to do the same. Increase the volume and value of electronics donations obtained by Goodwill through donation outreach efforts to local residents and businesses and improved processing and identification of items suitable for resale. Explain to prospective customers the Goodwill mission, its fit with their business needs, benefits, and the steps needed to utilize Goodwill services. Partner with Goodwill leadership to grow electronics refurbishment and resale business, including seeking to become local businesses’ first choice to recycle their enterprise technology. Train, manage, and develop staff. Record data and fill out all forms required for tracking and resale preparation. Maintain the testing area in a neat, organized manner. Identify and test non-computer electronics for sale in e-commerce and stores and supervise staff doing same. When needed, assist and act as material handler processing e-waste and electronics for other departments. Extract sellable individual components from computers and electronics. Sort E-waste, Hazardous Material and Universal Waste for proper disposal. Assist in coordination of e-waste shipments to vendors Work with clients who are assigned for vocational services as requested. Follow and enforce all company procedures. Give special attention to deterring theft and reporting suspicious activity when appropriate. Ensure the safety and destruction of data from donated equipment Test and clean basic household electronics. Erase data from all electronics Perform other duties as requested. Job specifications: Proficiency in the English language Ability to type accurately and quickly enough to achieve work objectives. Education/license required: None Experience/knowledge required : Experience with e-commerce, ebay, Amazon sales desirable A+, N+, S+ or other technical certificates desirable Computer testing and refurbishing 2 years preferred  Software installation/de-installation Sales experience desirable  Equipment used: Computers, cell phones, video game systems, other electronics and technology items, pallet jacks, watermelon boxes, barrels, plastic totes, hand truck, furniture dolly and forklift (if certified to operate), electric and manual hand tools. Aptitudes/skills/temperament: Ability to drive company vehicles. Ability to work a flexible schedule, including weekends and/or holidays as required. Ability to coordinate hand-eye-foot movement to safely maneuver in and out of trucks and trailers, operate vehicle controls, walk up and down ramps and lift and/or stack donations. Ability to understand and accept directions, follow procedures. Ability to perform routine work, but also to adapt to changes as they occur without loss of efficiency. Ability to maintain self-control, deal effectively with the public and work in cooperation with others. Ability to read maps and plan route schedule based on address/locations of scheduled tickets. Ability to understand and speak English, accept directions and follow procedures. Ability to receive a series of tasks and carry them out as instructed. Ability to maintain flexible work schedule and work extended shifts based on operational needs. Ability to perform routine work, adapting to change as it relates to workflow. Ability to maintain self-control and work in coordination and with cooperation with co-workers. Ability to examine items and visually differentiating between them based on quality standards. Willingness to learn and take direction from supervisors, leads, and other coworkers. Ability to meet and maintain established standards Being able to deal with people beyond giving and receiving instructions Being respectful of and conform with set limits, tolerances and standards The ability to work independently and in groups, while maximizing time and resources Emotional effect: The job is routine with occasional periods of high activity/demand and some short deadlines which may require some overtime to complete the assignment. Job Setting: Work is performed in a warehouse, outside at loading dock, and at local businesses for sales calls. Work is performed inside buildings and inside cab while driving for brief periods of time. The temperature and exposure to elements will fluctuate depending on weather conditions. There is exposure to dust and dirt, vehicle fumes and other airborne particles. Occasionally drivers must handle household toxic products which are received in donations. There is regular exposure to gasoline, diesel fuel and engine oil. Work is completed independently but in cooperation with others. There is occasional contact with donation station personnel and public. The noise volume will vary throughout the day with exposure to both truck engine noise and other traffic noise and general noise at the stores, donation stations and plant. Material handling equipment (forklift, hand truck, moveable containers/racks) and trucks may be operated in or near work area. Physical demands: The work pace is steady requiring lifting and/or carrying of up to 50 lbs consistently. On a regular basis heavier items of up to 75 lbs will be lifted. Heavy items will be moved either with assistance from another person or by using appropriate material handling equipment. Normal or corrected talking, hearing, and seeing abilities are sufficient to perform the required tasks. Mobility required walking up and down ramps and climbing in and out of trucks and walking on uneven ground. Responsibilities may be added, deleted or changed at any time at the discretion of management, formally or informally either orally or in writing.