5 jobs found in east palo alto

Summary Performs maintenance duties and repairs, such as skilled plumbing, electrical, carpentry, painting, sheet rock repair, major appliance repair, refurbishing, and common area cleaning in housing projects designed to provide low-income families, seniors, special users, or other eligible individuals with furnished or unfurnished housing in single or multi­unit dwellings. Essential Duties & Responsibilities Efficiently and effectively schedules work order requests, adhering to maintenance priorities. At properties where there is a Maintenance I position, acts as the lead maintenance technician and is ultimately responsible for the completion of work. Performs the following duties and repairs: plumbing, irrigation, carpentry, concrete, dry wall, hardware, doors & windows, flooring, cabinetry, painting, electrical, Heating-Venting and Air Conditioning (HVAC), and appliances. And other work such as replacement of broken glass, tile, carpet, screens, garbage disposals, fixtures, appliances, draperies, locks, etc.; paints interior and exterior; performs carpentry work such as fitting doors, freeing windows, replacing and building shelves, sanding and refinishing floors, repair of concrete, masonry, roof, fencing, etc. Assists in custodial work/cleaning of common areas, including sweeping, mopping, vacuuming, emptying trash, window cleaning, etc. Assists in grounds work and limited extermination services when necessary. Identifies and assesses problems and needs and communicates these to Property Manager. Maintains congenial relationships with all residents; is professional and polite; communicates easily with residents using strong interpersonal skills. Is able to handle complaints/adversity with tact and diplomacy. Is understanding of and sensitive to cultural background, economic status, those with special needs, and adheres to Equal Housing Opportunity requirements. Participates in an on-call emergency schedule for evening, weekend, and holiday coverage of the property and/or other properties. Maintains knowledge of water, gas meter cutoffs, all building and fixture cutoffs, sewer cleanouts and maps and diagrams of the property. Maintains physical security of property. Under the general supervision of the Property Manager, maintains inventory of, places monthly orders for, picks up and utilizes materials for maintenance and repair. Under the supervision of the Property Manager and/ or Facilities, interacts with vendors and prepares bids for large jobs. Periodically inspects building exterior and common areas, performing repairs and janitorial assistance as needed. Assists with scheduled unit inspections. Refurbishes apartments prior to occupancy. Maintains accurate records regarding preventative monthly maintenance on all equipment based on manufacturer recommendations or as required by housing regulations or codes. SUPERVISORY RESPONSIBILITIES At properties where there is a Maintenance I position, acts as the lead maintenance technician and directs the work of the Maintenance I and/or Janitor. Qualifications EDUCATION AND EXPERIENCE Minimum of 5 years’ experience in a maintenance or construction environment. PREFERRED SKILLS and/or ABILITIES Demonstrated experience with preventative and on-going maintenance of a property Ability to work with a minimum of supervision Attentive to detail Desirable second language skills may vary site by site Ability to learn the YARDI maintenance computer program. CERTIFICATES, LICENSES, REGISTRATIONS Must have reliable automobile transportation to transport tools, materials and equipment from property to property, and a valid California Driver’s License and insurance. When applying, please note that you saw the job posted on the NOVA Job Board. If you need help with your resumé, please see a NOVA Career Advisor. 

POSITION SUMMARY   Under the direction of the Property Supervisor, the Community Manager is responsible for the overall operation of the property, and the day to day implementation of those policies, procedures and programs that will assure a well-managed, well-maintained building within established management operating and fiscal policies and assuring compliance with all regulatory agencies and investors.  This includes developing within the project a supportive environment for all residents, assuring the project's sound fiscal management, maintaining an acceptable occupancy level, maintaining a clean, well-maintained building and grounds, managing the onsite staff and their duties, interacting with and supervising vendors, and if applicable, working with a Board of Directors. The Community Manager must relate well to people, must exercise good judgment and discretion in dealing with residents, visitors, vendors, and staff.  The Community Manager is required to provide leadership in developing a community and in directing the staff.  The Community Manager is expected to facilitate a staff that functions as a team and is cooperative with each other, the residents, and visitors to the property. The Community Manager directly supervises one or more employees in accordance with Eden Housing’s policies and applicable laws.      Community Managers who live on-site will be responsible for performing all of the duties and responsibilities listed in the attached Night Manager job description that includes responding to all after-hours emergencies or building problems that arise. ESSENTIAL DUTIES AND RESPONSIBILITIES   Physical Asset and Maintenance/Janitorial Management Supervises maintenance and janitorial staff, including any contract or temporary personnel working at the property. Supervises all vendors, contractors, and providers of service to the property, whether paid or volunteer, to ensure completion and quality of product provided. Establishes a schedule for personnel to be available for emergency maintenance. Supervises or performs the scheduling of routine maintenance and janitorial work and completes regular follow up inspections on maintenance and janitorial work. Ensures preparation of preventative maintenance checklists by day, week, month or year for maintenance personnel to perform, ensures the completion of tasks on the checklists, and ensures that all work is completed in a timely manner. Performs continual informal inspections of the property to ensure that it is being properly maintained, that mechanical devices are in working order, and that the environment is safe and attractive. Inspects exterior and interior common areas of the property monthly using approved checklist. Performs annual or more frequent inspections of units and follows up with housekeeping letters, preparation of work orders and maintenance charge-backs to residents. Ensures all vacant apartment turnover procedures are followed, and that turnovers are accomplished in a timeframe and manner consistent with Eden Housing standards, and the property’s budgetary goals and limitations. Reviews completed and outstanding work orders on a daily basis. Ensures the work orders are completed in a timely manner, consistent with Eden policies and procedures. Prepares list of capital replacements required or anticipated, when applicable, and submits to Property Supervisor in advance of budget preparation. Prepares inventory of building contents, tools and equipment annually or as requested, and forwards to Property Supervisor for review. Bids out and selects contract services, negotiates vendor service agreements and monitors day-to-day vendor performance to assure full compliance with standards established within the service agreement under the supervision of the Property Supervisor. Ensures adherence of the building and its contents to all applicable municipal and fire codes. Prepares written recommendations for physical repairs and/or replacements, improvements, supplies, material and equipment to Property Supervisor. Ensures the update and completion of the Material Safety Data Sheets as well as other safety related inspections and reports. Ensures adherence to all maintenance requirements of Eden Housing. Marketing and Leasing Maintains full occupancy. Markets units by preparing advertising and marketing programs in compliance with federal, state, local and regulatory requirements. Makes recommendations to improve marketing and leasing programs. Assigns units in the order provided by the Waiting List and according to Eden Housing policy and procedures. Ensures the development and ongoing administration and maintenance of the waiting list is in compliance with federal, state, local, regulatory and Eden Housing requirements. Reviews all completed rental applications and leases for accuracy and completeness, and for conformance to Eden Housing’s Resident Selection Policy. Supervises all staff in the turnover of vacant rental units. Conducts applicant interviews, verifies potential resident income, takes deposits and rents in accordance with Eden Housing’s Resident Selection Policy. Obtains appropriate documentation and completes certifications. Walks a vacant apartment when completed by maintenance personnel or vendors to ensure they are clean and ready to show. Walks entire property daily to be sure the common areas, landscaping, laundry, etc. are in good condition. Supervises move-in and move-out procedures. Conducts marketing and public relations tours during office hours or by appointment, as appropriate. Prepares regular market surveys, as requested. Prepares weekly Vacancy Reports, monthly Budget Variance Reports, Management Overview Reports, and ensures resident lists are accurate and up-to-date at all times. Resident Management Attends and participates in outside or in-house activities, meetings, organizations, regulatory agency meetings or inspections, etc. as required by the needs of the property and as directed by the Property Supervisor to enhance the sense of community at the property and to enhance the public image of the property. Promotes harmonious relations among residents, staff, vendors, and persons of the larger community. Maintains congenial relationships with all residents, is understanding of and sensitive to cultural background, economic status, those with special needs, and adheres to Fair Housing, Equal Employment and Equal Housing Opportunity requirements. Develops a sense of community among property residents by maintaining good resident-to-resident relationships, staff-to resident relationships, staff-to-staff relationships, and nurturing positive interactions and activities at the property. Ensures all site staff responds to all resident requests or complaints in a timely, efficient and courteous manner. Receives work order repair requests, schedules repairs with maintenance staff, and follows up to be certain repairs were completed properly and in a timely manner. Manages resident evictions in compliance with court order and directions from Eden Housing’s legal counsel or Property Supervisor. Convenes and chairs resident meetings in accordance with Eden Housing standards and requirements. Coordinates with Resident Services in order to assist residents with social services needs or problems. Provides a resident comment and evaluation form to each resident annually. Prepares and reviews summary for submission to Property Supervisor.  Acts on feedback from resident comment and evaluation form as directed by Property Supervisor. Develops and provides support to resident organizations, as needed and as requested by resident organization. Represents the property to local social service agencies and funding sources, as requested by the Property Supervisor. Financial Reporting and Control Ensures the successful day-to-day financial management of the property and maintains all necessary financial records and files in good order. Collects rents and other monies, and ensures that all transactions are processed and inputted accurately and completely in the YARDI computer accounting system using procedures set forth by Eden Housing. Supervises or completes daily deposits of all monies collected. Reviews all delinquent accounts and resident receivables, and determines necessary course of action to collect outstanding balances in consultation with the Property Supervisor. On a monthly basis, compares lease information with monthly rent roll to ensure that the property security deposits, rents, move in dates, etc. are accurate. Utilizes purchase orders when making purchases for the property. Reviews the property’s monthly income and expense statement and reports any areas considered a problem to Property Supervisor. Provides initial draft of the annual site budget by the deadline given annually by the Property Supervisor. Maintains compliance within the budget during the fiscal year in order to ensure the fiscal integrity of the project under the direction of the Property Supervisor. Prepares monthly financial packages for submission to the Property Supervisor. Prepares weekly Vacancy and Delinquency Reports and submits them in a timely manner to the Eden Housing office. Completes a Monthly Budget Variance Report and submits it on time. Completes and submits to the Property Supervisor within 24 hours, any incident that occurs on the property out of the ordinary or which could become an insurance claim or lawsuit. Adheres to all accounting and reporting procedures required by Eden Housing. Regulatory Requirements Supervises or completes all resident files at move-in and at each recertification accurately and completely. Supervises or completes timely and accurate income recertification of all residents within established regulatory guidelines. Processes and maintains all resident documents and forms including leases, income certifications and recertifications, etc. Ensures compliance with regulatory and/or financial partner requirements, and requests for information to include but not limited to the preparation and submission of reports in an accurate and timely manner. Provides reports to Property Supervisor upon request. Administration Manages the day-to-day administration of the property office, including answering telephones during normal business hours; interacting with residents in a courteous and professional manner; sorting, distributing, opening and answering mail daily; coding invoices daily; and handling resident inquiries and concerns. Ensures the office is clean and well organized, and that it and the staff are presentable to the public.  Adheres to Eden Housing performance standards. Exercises common sense, good judgment, consistency and self-control in day-to-day contact with residents and in other business-related matters. Ensures consistent application of property rules and regulations, lease and lease addenda. Documents and reports all violations in the property log.  Ensures proper maintenance and storage of property files and records. Ensures that all property staff adhere to all systems, procedures, timelines and formats established by Eden Housing including the filing systems, business correspondence, purchasing procedures, rental collections, recertifications with proper documentation, property maintenance records, personnel procedures required, etc. Collects, analyzes and reports the statistical data as requested to provide an accurate and current assessment of the property and its needs. Ensures that any emergency that may arise on site is responded to promptly and assigns staff, including self, to be available in this event. Completes incident reports and forwards to Property Supervisor within 24 hours. Posts all licenses, permits, notices and occupancy permits required by federal, state and local jurisdictions. Attends trade association meetings and seminars to keep up to date on trends and changing conditions, as requested and/or required by the Property Supervisor. Communicates all problems and resolves them or makes recommendations to Property Supervisor for resolution. Personnel Management Interviews, hires, trains, evaluates, motivates, disciplines, and terminates all staff under the direction of the Property Supervisor and in accordance with Eden Housing Personnel Policies. Conducts the introductory and annual evaluation of all staff and goals for the staff in accordance with departmental goals and objectives. Recommends promotions, salary adjustments and disciplinary actions.  Determines appropriate personnel needed to complete maintenance jobs within the capability of the staff and through the use of temporary personnel in consultation with the lead maintenance technician, if applicable, and with approval of the Property Supervisor. Interacts effectively with Resident Services staff in resolving resident issues and concerns. Reviews, approves and submits employee timesheets to Central office based on the posted payroll schedule. Ensures appropriate staff development and/or training, including his/her own. Completes Workers Compensation reports for injured employees according to Eden Housing policies and procedures. Ensures all staff adheres to fair housing laws. Develops and maintains good staff working relationships, provides leadership to inspire the spirit of teamwork, and encourages cooperation among the staff. Ensures staff interacts professionally and respectfully with all residents and with each other. Housing Program Ensures the housing program (services and activities provided by the property) is maintained as directed by governing documents, the Board of Directors, Eden Housing, and/or the regulatory agency. Other Community Management Tasks Provides direct assistance and direction during after-hours emergencies, as needed. Schedules and supervises fire alarm inspections where appropriate and ensures accompanying paperwork is completed. Conducts monthly staff meetings wherein safety is a standing item of information and discussion. Performs other activities or tasks not outlined above as assigned by Property Supervisor to ensure the viable operation of the property. SUPERVISORY RESPONSIBILITIES Directly supervises one or more employees in accordance with the organization’s policies and applicable laws.  Responsibilities include interviewing and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems, under the supervision of the Property Supervisor. Qualifications EDUCATION and/or EXPERIENCE High school graduate or GED; Bachelor’s Degree (BA) from a four-year college or university a plus; or one year experience in affordable housing management or one year managing people, projects, materials and information; or equivalent combination of education and experience.   PREFERRED SKILLS and/or ABILITIES Willingness to learn and troubleshoot preventive plumbing, electrical and landscaping and ongoing maintenance issues and concerns. Positive attitude, good sense of humor, energetic, assertive, and capable role model for subordinates. Demonstrated integrity on a professional level. Excellent communication and customer service skills. Strong attention to detail. Knowledge of Word and Excel. Yardi software knowledge a plus. Ability to handle a large number of projects at once and shifting priorities in a fast paced environment. Second language skill a plus.   CERTIFICATES, LICENSES, REGISTRATIONS  Valid California Driver’s License and insurance required. ARM certification preferred. When applying, please note that you saw the job posted on the NOVA Job Board. If you need help with your resumé, please see a NOVA Career Advisor. 

Position Summary :        Under the general direction of the Director of Development, Planning & Evaluation, the Development Assistant (DA) is responsible for providing assistance and support to Ravenswood Family Health Center (RFHC) in the following areas: grants and reporting; fundraising campaigns and events; branding, marketing and communications; and relationship management and customer service.   ESSENTIAL DUTIES AND RESPONSIBILITIES: Grants & Reporting Conduct regular grant research Assist with creating calendar reminders for grant and report deadlines as needed Conduct research around population health data for grants and reports Gather information and data as well as draft brief language for grant and report deadlines Assist in packaging and preparing materials for grant proposals and reports as needed   Fundraising & Donor Cultivation – Fundraising Campaigns & Events Assist with fundraising campaigns and events Help with the planning and implementation of fundraising campaigns, including mail, online appeals, and marketing collateral Provide support with planning, organizing, coordinating, and implementing fundraising and donor events, including obtaining sponsorships, working with vendors, recruiting staff volunteers, organize event logistics, etc.   Branding, Marketing & Communications Assist with the development and distribution of publications and materials such as annual reports, print newsletters, press releases, brochures, marketing collateral, presentations, and handouts for a broad range of internal (staff, board members, etc.) and external (funders, donors, patients, news media, public officials, etc.) audiences Support the CEO, Development Director, Development staff, and other RFHC staff to produce written and multi-media stories and articles for offline (TV, radio, print) and online (website, email, social media) channels Assist in maintaining communication and marketing assets (logos, photographs, brochures, presentations, videos, etc.) in an organized and updated fashion   Relationship Management & Customer Service Help provide responsive, professional customer service to: members of the press (news publications, TV, radio, etc.), including facilitating to satisfy inquiries and scheduling interviews public officials, funders, and partner organizations, including facilitating to satisfy inquiries and scheduling meetings Help schedule and organize meetings between RFHC staff and partner agencies, funders, donors, public officials, etc. Provide timely acknowledgement to donors and funders   QUALIFICATIONS:            The ideal candidate will have the following qualifications: Experience working in Development Bachelor’s degree Strong organizational skills and attention to details a must Ability to prioritize work, juggle multiple projects and meet key deadlines Ability to maintain positive attitude during stressful times Strong interpersonal skills with professional demeanor Ability to effectively work independently and with a team A commitment to continuous improvement and ongoing learning Demonstrated experience working in a multi-cultural, multi-language environment   LANGUAGE and CULTURAL SKILLS Ability to read, analyze, and interpret common fundraising and donor cultivation, branding, marketing and communications materials; grants and reporting documents.  Ability to respond effectively verbally and in writing to donors, agencies, or members of the community.    OTHER SKILLS AND ABILITIES Excellent written and verbal communication skills including compiling and writing meaningful reports. Flexible, creative, well organized with ability to multi-task. Computer literate in PC skills and Microsoft Office (Word, Excel and PowerPoint with ability to use work processing, electronic spreadsheet, and other database programs to support data collection and reporting. Willingness and ability to accept responsibility, make sound judgments, know professional boundaries of skill, deal with diverse groups, a variety of personalities, and work as a collaborative team member. Ability to communicate effectively, build effective working relationships and work directly with physicians, staff, managers, department heads, donors, board members, community organizations and community members. Commitment to the goals and philosophy of Ravenswood Family Health Center.   PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job the employee is regularly required to stand, sit, walk and occasionally drive.  The employee frequently is required to use hands and fingers to operate a computer keyboard, mouse and telephone keyboard, and talk or hear. The employee must occasionally bend, lift and/or move up to 10 pounds.  Specific vision abilities required by this job include, vision to walk, close vision, peripheral vision, and ability to adjust focus.   WORK ENVIRONMENT The work environment characteristics described here are representative of those the employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Work is generally performed in an administrative setting in an urban environment. Occasional exposure to communicable disease or other conditions in a clinic setting when necessary to go there. Busy and fast paced The noise level in the work environment is usually low. Temperature conditions vary throughout the modular building from 66-78 degrees Fahrenheit. Travel as required or requested to accomplish program objectives on occasion.   JOB DESCRIPTION REVISIONS This is not necessarily an exhaustive list of all responsibilities, skill, duties, requirements, efforts or working conditions associated with this job.  While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change.  This job description replaces all previous job descriptions for this position. When applying, please note that you saw the job posted on the NOVA Job Board. If you need help with your resumé, please see a NOVA Career Advisor. 

WHY WE WILL LOVE YO 3 years leadership experience 1 year food service industry experience Certified, or ability to attain, local food handlers certificate Associate’s Degree preferred WHAT YOU'LL BE DOING DAY TO DAY Ensures freshness, maximizes sales, and minimizes waste by planning and ensuring proper production levels Plans, prepares, and maintains menu items following the IKEA Food concept according to specifications using approved ingredients and in accordance with health standards Confirms all food incidents or potential incidents are reported Cooperates with external service providers and health departments when needed Maintains recipes, proper product sheets, and cost calculations TOGETHER AS A TEAM Thanks to us, customers, co-workers and people at home can have a better everyday life through food that’s good for both people and planet. Together we serve more than 660 million customers yearly at the IKEA restaurants worldwide, underlining our Scandinavian heritage by offering a modern taste of Sweden. We also offer a variety of foods in our bistros and in the “Swedish Food market”. We are a diverse group of people who all live by the motto: Laughter is brightest in the place where the food is! When applying, please note that you saw the job posted on the NOVA Job Board. If you need help with your resumé, please see a NOVA Career Advisor. 

WHY WE WILL LOVE YOU 3 years leadership experience Retail sales experience preferred Associate’s Degree preferred WHAT YOU'LL BE DOING DAY TO DAY Leads and provides coaching to coworkers to provide a consistent customer experience and operation in Frontline, Returns, Home Delivery and Car Loading Area •Ensures customer service coworkers have the knowledge and empowerment to make decisions that creates a great customer experience Understands and recognizes coworker contribution through customer feedback surveys and team recognition Assists the Customer Service Manager in the development of solutions based on customer issues, concerns, and suggestions Ensures coworker competence with IKEA systems, while monitoring performance of coworkers against agreed goals and following up as needed Monitors IKEA portal for customer feedback and supports coworkers to resolve customer issues quickly and efficiently Secures accurate money handling and oversees money handling security routines TOGETHER AS A TEAM IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people! When applying, please note that you saw the job posted on the NOVA Job Board. If you need help with your resumé, please see a NOVA Career Advisor.