$25.00 - $27.00 hourly
Penske 10755 Bigge Street, San Leandro, CA, USA
Jul 11, 2019Full time
Penske is looking for a great Customer Service Coordinator! Competitive Pay, Benefits, flexible work schedule, opportunity for growth among other incentives! Position Summary: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan. Major Responsibilities: -Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs, available parts, technician skill sets and work hours to maximize customer service and productivity. -Communicate with customers as needed for maintenance updates including changes to schedule or work, billing concerns, or to resolve service issues. -Assure that all Penske Rental units are maintained and prepared for customers -Ensure parts are available for scheduled work -Hold vendors accountable for quality and adherence to schedule for outside work -Provide customer service, assuring customers are satisfied and will return for additional business. -Maintain shop productivity by optimizing the work plan -Coordinate with district billing clerks as necessary -Other projects and tasks as assigned by supervisor Work Schedule to be Determined Qualifications: - 2 years of customer service experience required -At least 1 year of hands on mechanical experience required-2 years of supervisory experience preferred-At least 2 years of service department administration preferred -High School diploma or equivalent required-Associates Degree, Technical School Degree, or Bachelors Degree preferred-ASE certification preferred -Prior experience with service scheduling programs and diagnostic programs preferred -Regular, predictable, full attendance is an essential function of the job -Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required. Penske is an Equal Opportunity Employer When applying, please note that you saw the job posted on the NOVA Job Board. If you need help with your resumé, please see a NOVA Career Advisor.