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Modis Mountain View, CA, USA
Oct 15, 2018
Reports to: RA/QA Manager General Summary/Objective (Purpose of position): The Document Control Specialist position is located in Mountain View, CA. This position is responsible for maintaining the sites electronic Access Databases and Document Control activities such as part number and order number assignments, revision control of documents/drawings, processing change orders, data entry and coordination in electronic databases, and paper documentation. Essential Duties and Responsibilities: Maintain existing Access Databases. Manage the Document control processes, including initiating process improvements, develop and maintain reports and matrices, create ad hoc reports, as requested. Ensure accuracy and integrity of data. Coordinate interaction between stakeholders to resolve discrepancies and ensure appropriate changes are documented. Participate in cross-functional improvement teams Create Safety Data Sheets using SDSProd software Maintain all document distribution locations (i.e. satellite binders) to assure they are documented and up-to-date. File and distribute document copies in paper and electronic format. Perform other duties as assigned. Position Requirements (Knowledge, skills and abilities required to perform satisfactorily in the position): Strong technical writing skills required. Ability to effectively communicate in English (written and verbal) with all levels of employees Ability to teach and train employees effectively. Ability to work cooperatively in a team environment. Strong organizational skills. Self-motivated. Thorough knowledge of all the PDM Database Programs: Document Control, Top/Down BOM, Serial Number tracking, Design History. Experience with various software programs including file manager, access database, word processing, spreadsheets and flowcharts. Advanced knowledge of Microsoft Word: Formatting, Forms, Frames, Tables, Borders, Numbering, Inserting and Bookmarks Understanding of 21 CFR 820, ISO 13485 and IVD Directive Education and Experience: BA Degree (preferred) Minimum three (2) years recent DCO “Document Change Order” and Document Control System experience. • Working Knowledge of Quality System Regulations (QSR) and ISO13485 knowledge, helpful. Supervisory Responsibility: This position has no supervisory responsibilities. Work Environment: Professional office environment This role routinely uses standard office equipment such as computers, phones and photocopiers Physical Demands: Long periods of sitting, viewing computer monitor, using keyboard and mouse (continuously for up to two (2) hours at a time and up to eight (8) hours total in a day). Position type and expected hours of work: Full Time Travel Demands: None Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. When applying, please note that you saw the job posted on the NOVA Job Board. If you need help with your resumé, please see a NOVA Career Advisor.
Modis Sunnyvale, CA, USA
Oct 15, 2018
The Inside Sales Customer Support Representative is the in-house sales point of contact for support of our client ’ s Field Sales activities within their assigned territory. This position is based in Sunnyvale, CA. Major Responsibilities: Working within a team-oriented environment, job responsibilities include, but are not limited to the following: Responsible for taking all presales calls and CHAT inquiries Responsible for managing all incoming sales inquiries from 1 st and 2 nd tier distribution partners, clients, and prospects Provide administrative support for team, specifically Service Sales Work with Territory Manager to pass and convert leads and opportunities into closed business Organize Responsible for the coordination with channel partners to close business, and manage administrative action items in this process Communicate with key partners and keep them up-to-date with current sales promotions and new product introductions Coordinates product evaluations to potential customers, track status and evaluation returns. Maintain and update our CRM database in regards to current deal and account activity. Maintain and publish database tracking reports of pending product evaluations, deal updates and forecasts. Partners with and works as an additional resource for the E Commerce team Qualifications: Required Bachelor Degree in Business Administration, Marketing, or related fields 0-2 years of previous inside sales experience preferably in the technology industry, with excellent understanding of relating the technology’s value to a customer’s business need Excellent communication skills are a must! You must be polished over the phone! Proven experience and success with cold calling Business development, prospecting and closing sales, value-based sales experience customer service background. Familiar with standard office equipment, knowledge of major CRM ( Understanding of our industry; Document Imaging/ECM Ability to manage multiple tasks at once (flexible and self-sufficient) Outstanding time management and organizational skill Must be able to work in a team environment while maintaining independence When applying, please note that you saw the job posted on the NOVA Job Board. If you need help with your resumé, please see a NOVA Career Advisor.
Modis Menlo Park, CA, USA
Oct 15, 2018
Direct Hire
An integrated family office with over 150 employees serving multiple entities, both for-profit and non- profit, our client is the corporate manager and provider of centralized shared services for these entities and employees. The IT Helpdesk Support Administrator reports to the Chief Information Officer and will assist the Information Technology team with the design, deployment and maintenance of the company’s hardware, software, and communications infrastructure. The ideal candidate will have a broad and strong background in IT supporting a variety of platforms, Operating Systems, applications and cloud apps. We are looking to hire a highly-motivated IT Helpdesk Administrator with excellent customer service skills, excellent analytical and problem solving skills, with a high level of energy and the ability to multi-task and self-manage. Because the IT Team supports entities on the east coast, this position has hours from 6:00 a.m. to 3:00 p.m. (PST) Responsibilities: Provides helpdesk support and troubleshooting for our client and all its’ supporting ent ities Responds promptly and professionally to user issues received via telephone, email, web, & internal escalations Manages and optimizes helpdesk tracking system Provides technical support for the entities numerous systems including Google Suite which includes storage, messaging, conferencing, communications, VOIP, and Video Teleconferencing, A/V Provides orientation and user training on software applications, including Microsoft Windows, Mac OS, Google Suite, Ring Central, Microsoft Office, IT security overview, etc. Onboard new hires that ranges from setting up their systems and training Perform laptop upgrades, builds, rebuilds, and swaps Documents incidents in support tracking system in a clear, concise, and understandable format Assist in the evaluation, installation, upgrade, and configuration of software and hardware Perform iPhone and Android installations and configuration Maintain documentation, policies, and processes related to laptops and systems environments Vendor account maintenance Perform purchasing and asset management for IT-related inventory, including phones, laptops and computer peripherals Aid the IT Team in special projects as necessary The position needs to be flexible since some projects can only be completed after hours such as evenings or weekends. It would be rare but if we have IT projects such as an office move, it may need all hands on deck IT Team work Assist in developing and improving Help Desk policies and routines to improve quality of service and support Willingness to share IT knowledge with the IT Team Comfortable supporting users remotely Basic Qualifications: B.S. in Information Technology, Computer Science or relevant field 3 to 5 years’ experience with desktop administration supporting Microsoft and Mac products 5 years’ experience in related field utilizing technologies listed above Microsoft certification such as MCSA and A+ or related certification strongly preferred Requirements: Experience with cloud computing and SaaS support services is a must. Expert knowledge of Windows 7/10 windows platforms, network and web technologies. Experience support users from all over the world with different time zone. Comfortable with complex multi-domain Windows Active Directory design, implementation and maintenance. Strong understanding of TCIP/IP, DHCP/DNS and Wifi especially in regard to secure and segmented networks. Experience with supporting IT security strategies. When applying, please note that you saw the job posted on the NOVA Job Board. If you need help with your resumé, please see a NOVA Career Advisor.
Sep 28, 2018
2 Contractors needed in Palo Alto. Estimated start 10/15/18 Required Experience: 2 years’ experience in working with both iOS and Android mobile devices. (candidate SHALL BE sufficiently proficient in both iOS and Android environment) Includes: Installing and deleting mobile apps 
 Resetting devices to factory setting 
 Backup mobile devices data, applications and 
settings to cloud services (iCloud, Google could 
storage, etc.) 
 Restore mobile devices from cloud services 
 Troubleshooting mobile device issues 
 Ability to work with manufacturer's support 
 2 years’ experience at an IT service desk: Excellent phone communication etiquette 
 Excellent in-person communication 
 Excellent written communication 
 Ability to follow detailed implementation instructions Ability to adapt and improvise when unexpected issues arise including halting the process and reaching tier 2 support Ability to effectively document unexpected issues, lessons learned or new, helpful findings Ability to schedule and follow through with customer's mobile device enrollment to MDM Ability to walk or drive to remote users' locations (candidate must be mobile and have a clean driving record) Strongly Desired: 1 year experience working in a Mobile Device Management (MDM) environment. Extra considerations for candidates with experience in Microsoft Intune When applying, please note that you saw the job posted on the NOVA Job Board. If you need help with your resumé, please see a NOVA Career Advisor.