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Responsibilities Creates and supports databases and related applications in all phases of development life cycle. This will include Oracle/MySQL databases, R12 E-Business administration as well as other applications. Performs the capacity planning and server planning for the current and future business needs. Works closely with the development team and make recommendations with the development effort for existing programs and future designs. Works with our backup tools and backup strategies, supports the existing strategies and implements improvements. Restores and clones existing instances. Performs ongoing tuning of databases and makes necessary changes. Implements and enforces security for all our databases and applications including eCommerce applications. Controls migrations of programs, database changes and other applications related changes through the development life cycle. Evaluates new upgrades and tools and makes sound recommendations and put together proposals and execute them. Assists with impact analysis of changes made to programs, databases and infrastructure. Works as part of a team and provides 7x24 support when required. Works on other database and infrastructure related tasks as requested. Required Bachelor's degree or equivalent experience Good in administrative support of Oracle and MySQL databases Good in implementation and support of Oracle R12 E-Business Suite At least 5 years of architectural expertise in an enterprise level implementation of Oracle based applications. At least 5 years of experience in hands-on support of oracle/MySQL instances throughout the full development cycle. At least 5 years of experience in establishing and managing development standards as well as documenting training materials, policies and procedures. Strong knowledge of Unix and Linux operating system (Our database servers are all on Oracle Solaris and Red Hat Linux platforms.) Comprehensive knowledge of WebLogic 11g and Oracle OEM and Management Packs for WebLogic, Oracle DB and Applications. Can write complex programs utilizing Sqlplus, PL/SQL and shell scripting . Highly developed skills for troubleshooting and solving database performance problems. Solid knowledge in tracing database performance issues, identifying common and uncommon performance bottlenecks, and tune SQL, PL/ SQL etc and make appropriate recommendations not only from the DBA perspective, but also from the server and network perspective. Good knowledge of how Security should be set up to architect new applications especially in the DMZ zones. Demonstrates excellent communication and organizational and follow up skills. Provides technical leadership for our DBA related projects. Can provide off-hour DBA support. Preferred Comprehensive knowledge of NetApp snapshot technology. Can perform snapshot, snap mirror database related volumes, as well as cloning Oracle instances utilizing NetApp snapshot technologies. This would be huge plus. Working knowledge of MySQL. Expertise with Hyperion and Essbase, as well as ODI. Strong background with Java based applications including knowledge of Apache, tomcat and reverse proxy servers administration . When applying, please note that you saw the job posted on the NOVA Job Board. If you need help with your resumé, please see a NOVA Career Advisor.

What you’ll do Develop and deliver high quality live and recorded training classes to customers, partners and employees. Manage the on-going education including but not limited to: refresher training, upgrade training, new processes, and consistency of training and training materials. Schedule, organize, and coordinate all training sessions. Collaborate with Professional Services, Support, Engineering, Sales, and Product Management departments to design training materials and programs that meet the needs of our customers, partners and employees. Learn new subjects with minimum supervision at a rapid pace. Write and illustrate English-language technical documentation for distribution to customers, partners and employee. Work in a team to produce programs that are satisfactory to all relevant parties in an organization. Consider the costs of planned programs and keeping within budgets as assessing the return on investment of any training or development. Produce training materials for in-house courses, business partners, and clients. Monitors and reviews the progress of trainees through questionnaires and discussions with managers. Amend and revise programs as necessary, in-order-to adapt to changes occurring in the work environment. Keep up to date with developments in training by reading relevant journals, going to meetings and attending relevant courses. Take on training tasks and other duties covered by the role as assigned by the management Expected travel 25-30%. What you ’ll bring BA/BS degree required, or equivalent work experience; advanced degree is a plus ! Min 3+ years functioning in a training capacity where you owned the training lifecycle (creation to delivery) within a SaaS based environment or other technology/software space – Required ! Training experience as a Field Trainer, Learning & Development Specialist, Corporate Trainer, or relatable training discipline – Emphasis on delivery ! Experience using web based tools for training. Experience with WalkMe or comparable software a plus ! Comfortable conducting trainings with a varying audience base. Understanding of project methodologies – Specifically Agile methodologies and principles is a plus ! Excellent verbal, written and listening skills with the ability to receive and convey information effectively with clients through all channels of communication. Ability to work on multiple initiatives and projects simultaneously. Ability to quickly learn product functionality and features. Self-motivated with the ability to work with moderate supervision. Ability to complete projects as assigned on time. When applying, please note that you saw the job posted on the NOVA Job Board. If you need help with your resumé, please see a NOVA Career Advisor.

About You You are an excellent and versatile writer who can organize and clarify information into easy-to-understand hierarchies of knowledge for technical and non-technical audiences. You will own the client ’ s product documentation function and be responsible for writing system-level and detailed descriptions of the client ’ s software products, administrative guides and end-user manuals. You will work closely with a variety of Subject Matter Experts from product management, software engineering and architecting, operations and service delivery teams, transforming complex ideas into logical component parts so that the end-user will readily understand the use of a feature, product or service precisely and accurately. Your high standard for work and written materials assures ‘word perfect’ copy and content. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Collaborate with our Engineering teams, Product Managers, Product Designers, Sales, Support, Marketing, and other groups to develop and deliver effective materials that support our products. Write technical documentation, how-to-guides release notes, FAQs, user manuals, in-product messages that serve as the primary interface of how to use the company to the external world. Clearly articulate user value while maintaining user objectives, in all documentation. Ensure documentation shared with customers is accurate, current and of highest quality. In several cases, test the documentation and report bugs/issues to relevant teams. Define and manage timelines for documentation updates with every release (SaaS / On Premise) Provide feedback to engineering and product teams on features shipped. Work closely with internal development teams, subject matter experts, marketing, and the technical communication team to understand user needs, timelines, formats and more. Competencies Technical Capacity : Able to quickly learn product functionality & features; ask the questions needed to determine the relevant aspects of a technical product. You will ramp-up quickly, learning the technical details concerning how our software works and what problems it solves for our clients. Communication Proficiency : Excellent phone etiquette; impeccable writing and speaking skills. Ability to listen and provide relevant information/feedback to prospects and clients Efficiency : Planning ahead, managing time well, being on time, being cost conscious, thinking of better ways to do things. Problem Solving/Analysis : accurately assess a situation and arrive at a positive solution; understand problems and effectively develop solutions. Teamwork Orientation : ability to work amicably with fellow employees to achieve a common goal quickly and effectively. • Initiative : Taking ownership of your work, doing what is needed without being asked, and following through. Education, Experience & Other BA/BS in English, Technical Writing, Computer Science, Information Systems or related field required, or equivalent work experience. Minimum of 7 years’ experience, with 4+ years recently writing for software products at a Senior Technical Writer level and for a variety of audiences: system administrators, end users, developers and service delivery. Proficient with agile software development tools such as Jira and Confluence experience with screen capture software such as SnagIt or other screencast recording and editing software. Exceptional ability to identify behavioral and knowledge gaps and develop documentation to address them Experience working with Product, Sales/Marketing and/or Customer Support organizations. Enthusiastic, highly organized self-starter who can work with limited supervision, thrives in an ambiguous environment and works well under aggressive schedules. Knowledge of software development practices and tools. Proven ability to quickly develop rapport with engineers and remote engineering teams. Ability to identify and communicate risks before they affect project deadlines or deliverable quality. Supervisory Responsibility There are no direct reports for this position. Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate through clear speech and writing. The employee will be required to sit before a computer, use computer equipment and office software, and use office equipment including the telephone. Internal and external meetings will require the employee to stand; walk; use hands. The job requires the ability to occasionally lift office/exhibit products and supplies up to 15 pounds. Position Type and Expected Hours of Work This is a full-time position. Hours of work and days are typically Monday through Friday, 8:30 a.m. to 5:30 p.m. Work may require communication/teleconference with offshore teams which will need the person in this role to be flexible for communicating with stakeholders in different time zones. Travel Minimum to none. Work Authorization All USCIS requirements for Employment Eligibility Verification (I-9) must be met. When applying, please note that you saw the job posted on the NOVA Job Board. If you need help with your resumé, please see a NOVA Career Advisor.

Job Summary The client is looking for a driven and motivated sales professional with strong business acumen and natural sales instincts to join the Sales organization. Ideal candidates are curious, resourceful and tenacious with an interest in growing their career in sales. The primary role of the SMB Account Executive to prospect for new clients by networking, cold calling, advertising or other means of generating interest from potential clients. They must then plan persuasive approaches and pitches that will influence potential clients to do business with the company. They must develop a rapport with new clients and set targets for sales and provide support that will continually improve the relationship. They are also required to grow and retain existing accounts by presenting new solutions and services to clients. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Prospect for potential new clients and turn this into increased business. Willing to make cold calls and generate new leads and convert to clients. Identify potential clients, and the decision makers within the client organization. Research and build relationships with new clients. Set up meetings between client decision makers and company’s practice leaders/Principals. Plan ap proaches and pitches; work with team to develop proposals that speaks to the client’s needs, concerns, and objectives. Handle objections by clarifying, emphasizing agreements and working through differences to a positive conclusion. Use a variety of styles to persuade or negotiate appropriately. Record and track activities; leverage the tools and technologies (e.g. Salesforce CRM, LinkedIn) to help you succeed at work. Competencies Technical Capacity: Able to quickly learn product functionality and features when trained to knowledgeably speak with prospects and clients. You will ramp-up quickly, learning the technical details concerning how our software works and what problems it solves for our clients. Communication Proficiency: Excellent phone etiquette; impeccable writing and speaking skills. Ability to listen and provide relevant information/feedback to prospects and clients Customer/client focus: Skilled “hunter” using data driven information to target appropriate clients to the appropriate product Collaboration Skills: Strong collaborative personality with the ability to tackle cross-functional assignments as needed Education, Experience & Other 3-5 years SaaS Sales/Business Development experience in a technology company required. Experience selling complex software solutions or products to Mid & Enterprise level clients preferably in a SaaS environment. Bachelor’s degree from an accredited school or experience equivalent required . Experience using CRM systems (e.g., Salesforce, Gainsight, etc.) mandatory. 20-30% US Domestic and International travel required. Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate through clear speech and writing. The employee will be required to sit before a computer, use computer equipment and office software, and use office equipment including the telephone. Internal and external meetings will require the employee to stand; walk; use hands. The job requires the ability to occasionally lift office equipment and supplies up to 15 pounds. Position Type and Expected Hours of Work This is a full-time position. Hours of work and days are typically Monday through Friday, 8:30 a.m. to 5:30 p.m. Work hours may shift according to prospective client’s time zones, therefore, the ideal candidate for this position should be able to accommodate flexible work hours. Travel 10-25% travel, as needed Work Authorization All USCIS requirements for Employment Eligibility Verification (I-9) must be met. When applying, please note that you saw the job posted on the NOVA Job Board. If you need help with your resumé, please see a NOVA Career Advisor.

Job description Responsible to analyze, design, develop, troubleshoot, and implement, standard and custom processes in Oracle application Researches, tests, builds, and coordinates the conversion and/or integration of new products based on requirements Work with other developers and business users to provide complete solutions Write programs using various languages and tools including, SQL, PLSQL, Oracle Forms, Reports, Forms Personalization, XML Publisher Reports Ongoing performance tuning on SQL, PL/SQL programs Maintains repository for all inhouse and 3rd party software/customizations and documentations Assists in the evaluation and recommendation of application software packages, application integration and testing tools Ensures software issues are addressed and resolved in a timely manner Monitors outstanding service requests, patch applications and associated testing Skills and Abilities Good knowledge of Oracle CRM R12 modules Very strong knowledge of Oracle SQL, PL/SQL Should be able to understand, debug and write programs Should be well verced with oracle RICE components. Able to write and debug oracle APIs, interfaces, workflow, alerts, forms, forms personalization, RDF and XML publisher reports Any experience in data integration between oracle ERP and other legacy applications including salesforce.com is a big plus High analytical and problem solving skills Good communication skills to work with other developers, business users, and management Proactive problem solver, implementing solutions with careful consideration to the bottom line, long-range goals, feasibility and ease of use Type of Experience Hands-on experience with oracle applications R12 Expert in writing SQL, PL/SQL programs Hands-on experience with oracle interface, API’s, workflow, alerts, forms, forms personalization, and reports (rdf and xml publisher) Worked in application support, handling tickets Experience in month end process and closing books in oracle, is a big plus Any experience with Oracle Data Warehouse and Reporting tool(s) is a big plus Provide training to business users on new and old processes Documentation of technical and functional flows When applying, please note that you saw the job posted on the NOVA Job Board. If you need help with your resumé, please see a NOVA Career Advisor.