Conduent

Conduent’s goal is to establish a culture system built around four elements that combine to guide the way we work and interact with our key stakeholders. This system will also create a culture that attracts and retains the best talent in the industry and creates competitive advantage. The four elements shaping our culture system are: cdt_Culture_System.jpg

Vision
To transform the way our clients operate.

Mission
To enable our clients' success through our digital innovations, industry expertise, and commitment to excellence while delivering value to all stakeholders.

Aspirations
To become the leading business services partner for companies and governments worldwide.

  • Industry-Leading Performance
  • Most Trusted Partner
  • Employer of Choice
  • Differentiated Brand

Conduent San Francisco, CA, USA
Jul 10, 2018
Full time
As a Customer Service / Call Center Representative working in a call center environment, you will be working to support customers with their accounts. Your responsibilities will include, but are not limited to the following: Ability to accept and implement coaching and feedback in order to achieve individual and team performance goals. Maintain a high level of world class customer service/professionalism to a wide range of customers. Recommend products that best suit the customer. Ability to read and interpret documents. Ability to navigate through multiple computer applications with speed and accuracy. Ability to work with customers to resolve inquiries. Provide troubleshooting assistance to customers Ability to accept and implement coaching and feedback in order to achieve individual and team performance goals. Maintain a high level of world class customer service/professionalism to a wide range of customers. Recommend products that best suit the customer. Ability to read and interpret documents. Qualifications Successful candidate for this position will have: Six months experience in providing customer service either via phone or in person Ability to type (35WPM vary based on Client Requirements) Maintain a positive environment, working with co-workers and customers within a diverse culture. Excellent telephone manner and listening skills. The ability to relate to customers in a professional and courteous manner. The ability to work in a team environment. The ability to work under pressure. The ability to sit for long periods of time. Excellent attention to detail and multi-tasking ability. Self-motivation to work under his/her own initiative. Must pass state, federal and criminal background check Must have High School diploma or general education degree (GED). Must be at least 18 years of age or older Also, open to those who speak Spanish (But must be able to understand English)   Benefits, Benefits and More Benefits! Competitive compensation plus earning bonus potential Full Time Employment Medical, Dental, Vision, & 401k plans Paid Time Off Fun working environment Company discounts - Local restaurants, gyms, cell phone service discounts, auto, travel, international theme parks and many more If this describes you, then apply today for immediate consideration! Please also contact Kwamalita Simon at kwamalita.simon@conduent.com when you have completed application. When applying, please note that you saw the job posted on the NOVA Job Board. If you need help with your resumé, please see a NOVA Career Advisor .  Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the “Submit” button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first:  click here to access or download the form.  
$50,000 - $86,000 yearly
Conduent San Francisco
Jul 10, 2018
Full time
              Technical Business Analyst Purpose: Conduent is seeking an experienced Business Analyst with a focus on software development life cycleas a key member of the Operations team supporting data management, client reporting, process improvement/development, and problem resolution. A successful candidate will need to be able to think creatively, work in a fast-paced environment and effectively prioritize. This role provides the opportunity to work closely with the senior management, operations team, and client to ensure operational and strategic objectives are met while proving to be influential to improving overall day-to-day operations within the team. Defines project/system requirements and test plans that satisfy client requirements. Develops process flows, operating procedures, and metrics for process improvement, and assists with related communications. Responsible for troubleshooting and resolution of technical issues, and escalates to management as needed. Develops working relationships with clients, third party vendors, and /or ancillary service providers and other internal parties to ensure seamless delivery on specific tasks, special projects and/or participant issues. Primary Responsibilities: May perform one or more of the following: Assist in the definition, development and maintenance of project and system requirements,   technical specifications, and test plans. Execute and own complex research initiatives and the analysis and resolution of technical issues,  resulting from operational control breakdowns, legislative changes, or system outages. Develop and maintain documentation of process flows, administrative summaries, and standard operating procedures. Develops metrics that provide data for process management and indicators for future improvement opportunities. Measures performance against process requirements, aligning improvement projects to close performance shortfalls. Develop working relationships with client , third party vendors and /or ancillary service providers and other internal parties to ensure seamless delivery on specific tasks, special projects and/or participant issues. Participate in internal communications on standard processes and reporting. Troubleshoot application and data issues and direct to the appropriate contacts. Understand and mitigate risk; escalate high risk, complex or problematic issues to Management. Manage complex projects and work requests with consistent accuracy and completeness. Work collaboratively and productively to troubleshoot and resolve issues.   Experience - Minimum of 3 years of related supervisory/management experience Three plus years of Project Management experience      T Three plus years of Software Development life cycle Excellent Problem Resolution skills Able to maintain client reporting Support Operation team in supporting Data Management Must be able to work in a extreme fast-pasted environment Must have at least a BA or higher or experience is acceptable Be at least 18 years of age. Must pass a criminal background check and 5 Panel drug screen The available for a shift during the hours of operation are between 7:00 am- 5:00pm   (must be flexible). Please apply on line . After applying on line please contact Kwamalita Simon at kwamalita.simon@conduent.com . When applying, please note that you saw the job posted on the NOVA Job Board. If you need help with your resumé, please see a NOVA Career Advisor .  Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form .