$16.00 - $18.00 hourly
Bloomingdale's Palo Alto, CA, USA
Oct 22, 2018Full time
The Stylist is a highly skilled, knowledgeable, assertive and fashion-engaged seller whose objective is to help customers build their personal style. The Stylist works both by appointment and with walk-in customers and must move with flexibility from customer to customer to maximize his/her volume. When not with appointments or walk-ins, the Stylist is expected to connect with and assist unattended customers on the floor. The Stylist invests time to develop a clientele and drive business through repeat visits... The Stylist sells with confidence throughout the store and offers a level of service that makes the customer experience easy and personal, motivating repeat visits. Perform other duties as assigned. Essential Functions: MAKE THE CUSTOMER EXPERIENCE EASY AND PERSONAL Offers a friendly greeting to all customers; put customers quickly at ease Is customer centric and skilled at determining the most effective approach with each customer Connects with customer and asks questions to determine his/her profile, needs and wants Collaborates with the customer as a partner in creating his/her style; builds comfort and trust Takes pride in store presentation; cleans up after sales/appointments and maintain floor standards Expectation: achieve store NPS goal SELL THE PRODUCT Manages customer interactions appropriately for both pre-booked appointments and walk in customers. Appointments - Reviews customer profile - Pre-pull appropriately according to that profile - Confirms appointment in advance - Consults with customer when he/she arrives to confirm understanding of profile, price point and goals - Follows up to ensure satisfaction and offer additional style guidance/information Walk in - Consults with customer to determine profile, price point and goals - Pulls product according to that profile - Follows up to ensure satisfaction and offer additional style guidance/information Executes the selling interaction according to the Stylist selling and wardrobe build standards: # of pieces pulled, fitting room set up, use of accessories to maximize sales and customer satisfaction. Is an expert on product and style, and sells with a confident fashion voice: Pursues education by reading magazines, blogs, social networking sites, and attending Stylist and selling training sessions Is a pacesetter in pop culture & trend spotting; able to translate assortment to reflect trends Understands competitive assortments; provides ground intelligence to manager Actively uses styling and selling technology to deliver the customer experience and drive sales (technology current includes b-connected, mobile POS, Salesfloor, and appointment scheduling tools). Expectation: achieve personal sales goal. SELL LOYALLIST Sells the Bloomingdale’s Loyallist Charge Card as the best way to shop at Bloomingdale’s Informs every customer of benefits of Loyallist program Offers to Redeem Loyallist Rewards Leverages Loyallist to build a clientele: follows up with new accounts to thank them for opening an account, makes sure they receive charge card, and to offer future service. Maximizes Loyallist enrollment when customer does not want the credit card. Expectation: achieve Loyallist application goals. BUILD CUSTOMER RELATIONSHIPS Develops a personal following to drive incremental business Steadily grows # of clients and average client volume over time Prioritizes the development of 4+ visit clients Cultivates referrals Actively uses b-connected client book to manage follow up and target outreach. Expectation: achieve client sales goals. BUILD INTERNAL RELATIONSHIPS Maintains positive working relationships throughout the store. Collaborates with other associates and managers to provide the best customer experience. Takes a leadership role in the fashion and style education of sellers in the store. Is a source of knowledge and information and a resource for support in improving selling and service skills. KEY DIFFERENCES Fashion and style leadership role; participating in the education of others Pacesetter in pop culture and trends Demonstrates the agility and flexibility to execute both walk in clients and booked appointments Whatever their style is, do they own it? Do they confidently portray the role of Style Expert? Qualifications: Education/Experience: 3-5 years in a customer service role. Communication Skills: Able to converse comfortably in English. Able to explain complicated transactions and articulate promotional offers. Mathematical Skills: Can handle complicated transactions, do quick basic arithmetic and retail math. Reasoning Ability: Able to problem solve customer issues. Physical Demands: This position involves regular sitting, walking and standing for extended periods of time, hearing, and talking. May occasionally involve stooping, kneeling, or crouching. May involve close vision, color vision, depth perception, focus adjustment, and viewing computer monitor for extended periods of time. Involves manual dexterity for using keyboard, mouse, and other office equipment. May involve moving or lifting items of 5-10 pounds at a time. Other Skills: Able to use selling technology such as registers and mobile devices. Strong interpersonal skills. Work Hours: Flexible with scheduling and available to work retail hours, which may include day, evening, weekends and/or holidays. This job description is not all inclusive. Macy’s Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. When applying, please note that you saw the job posted on the NOVA Job Board. If you need help with your résumé, please see a NOVA Career Advisor.