Bloomingdales
Palo Alto, CA, USA
Job Overview:
Bloomingdale's makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We will always strive to make Bloomingdale’s like no other store in the world.
Bloomingdale's is seeking a highly energetic and professional, Seasonal B.Helpful Associate. Seasonal B-helpful Associates serve as a “go to” resource for our customers and associates throughout the store. The Customer Service, B-Helpful Associate manages an in-store service hub and provides a quick, seamless and efficient process to assist customers with their ‘buy online pick-up in store’ orders (BOPS), processing easy returns, tourism information and facilitates the booking of appointments for various in store services. Perform other duties as required.
Seasonal associates are eligible to receive a bonus incentive upon completion of their seasonal assignment, colleague discounts and the opportunity to be a part of an iconic brand during the most exciting time of the year.
Essential Functions:
Deliver a luxury customer experience through greeting and engaging all customers and providing a genuine and friendly interaction.
Retrieve purchases and orders and complete transition for customer.
Promote the Bloomingdale’s Loyalist program and shares features and benefits.
Graciously accept and processes returns.
Outreach to customers who have not picked up their order in an attempt to save the sale.
Connect customers with selling professionals to maximize the sale and aim to build client relationship.
Book in store service appointments and promote instore events.
Quickly problem solves issues to ensure an outstanding experience for our customer.
Respond promptly and efficiently to customers on the phone, attend to their needs and connect them to the expert who can assist.
Maintain a list of associates who speak multiple languages and connect customers with respective associates.
Sharing neighborhood information including events, stores, restaurants and experiences.
Regular, dependable attendance and punctuality.
Qualifications:
Education/Experience:
Experience in a similar role preferred but not required.
Communication Skills:
Good oral and written communication skills
Ability to read, write, and interpret business and technical documents.
Strong interpersonal skills and ability to communicate effectively with customers, team members and management.
Mathematical Skills:
Basic math functions such as addition, subtraction, multiplication, and division.
Ability to use calculator.
Reasoning Ability:
Self-motivated and proactive with the ability to work in a rapidly changing environment.
Strong organizational skills with ability to prioritize and manage multiple projects while meeting deadlines.
Flexibility in responding to changing priorities.
Physical Demands:
This position involves regular walking, standing, sitting for extended periods of time, hearing, and talking.
May occasionally involve stooping, kneeling, or crouching.
May involve close vision, color vision, depth perception, focus adjustment, and viewing computer monitor for extended periods of time.
Involves manual dexterity for using keyboard, mouse, and other office equipment.
May involve moving or lifting items at least 30lbs.
Other Skills:
Ability to collaborate and participate as a member of a team.
Must possess strong sense of urgency.
Work Hours:
Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays based on department and store/company needs.
This job description is not all inclusive. Macy’s Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
When applying, please note that you saw the job posted on the NOVA Job Board. If you need help with your resumé, please see a NOVA Career Advisor.
Job Overview:
Bloomingdale's makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We will always strive to make Bloomingdale’s like no other store in the world.
Bloomingdale's is seeking a highly energetic and professional, Seasonal B.Helpful Associate. Seasonal B-helpful Associates serve as a “go to” resource for our customers and associates throughout the store. The Customer Service, B-Helpful Associate manages an in-store service hub and provides a quick, seamless and efficient process to assist customers with their ‘buy online pick-up in store’ orders (BOPS), processing easy returns, tourism information and facilitates the booking of appointments for various in store services. Perform other duties as required.
Seasonal associates are eligible to receive a bonus incentive upon completion of their seasonal assignment, colleague discounts and the opportunity to be a part of an iconic brand during the most exciting time of the year.
Essential Functions:
Deliver a luxury customer experience through greeting and engaging all customers and providing a genuine and friendly interaction.
Retrieve purchases and orders and complete transition for customer.
Promote the Bloomingdale’s Loyalist program and shares features and benefits.
Graciously accept and processes returns.
Outreach to customers who have not picked up their order in an attempt to save the sale.
Connect customers with selling professionals to maximize the sale and aim to build client relationship.
Book in store service appointments and promote instore events.
Quickly problem solves issues to ensure an outstanding experience for our customer.
Respond promptly and efficiently to customers on the phone, attend to their needs and connect them to the expert who can assist.
Maintain a list of associates who speak multiple languages and connect customers with respective associates.
Sharing neighborhood information including events, stores, restaurants and experiences.
Regular, dependable attendance and punctuality.
Qualifications:
Education/Experience:
Experience in a similar role preferred but not required.
Communication Skills:
Good oral and written communication skills
Ability to read, write, and interpret business and technical documents.
Strong interpersonal skills and ability to communicate effectively with customers, team members and management.
Mathematical Skills:
Basic math functions such as addition, subtraction, multiplication, and division.
Ability to use calculator.
Reasoning Ability:
Self-motivated and proactive with the ability to work in a rapidly changing environment.
Strong organizational skills with ability to prioritize and manage multiple projects while meeting deadlines.
Flexibility in responding to changing priorities.
Physical Demands:
This position involves regular walking, standing, sitting for extended periods of time, hearing, and talking.
May occasionally involve stooping, kneeling, or crouching.
May involve close vision, color vision, depth perception, focus adjustment, and viewing computer monitor for extended periods of time.
Involves manual dexterity for using keyboard, mouse, and other office equipment.
May involve moving or lifting items at least 30lbs.
Other Skills:
Ability to collaborate and participate as a member of a team.
Must possess strong sense of urgency.
Work Hours:
Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays based on department and store/company needs.
This job description is not all inclusive. Macy’s Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
When applying, please note that you saw the job posted on the NOVA Job Board. If you need help with your resumé, please see a NOVA Career Advisor.
Bloomingdales
Job Overview:
The Business Manager drives sales, service and loyalty through their Sales Professionals to deliver the plan. Highly interactive with both associates and customers, the Business Manager is responsible for the daily management of the selling floor. Responsibilities include the development and oversight of customer service, quality of selling and outreach, fulfillment, merchandise presentation, floor maintenance, and effective execution of foundational tasks and processes. The Business Manager is highly present and involved on the selling floor to redeploy resources and keep the team moving in response to customer activity, consistently driving productivity and performance. Essential Functions:
People readiness: Delivers available, informed and elevated sellers
• Utilize staffing hours through proactive management of open jobs, open shifts, and associate attendance
• Require professional readiness of staff in appearance, skill, and attitude
• Effectively communicate business-driving and procedural information to ensure associates are knowledgeable about promotions and confident in customer interactions
• Ensure associates exhibit fashion leadership by offering product knowledge seminars, partnering with vendors, ensuring certification completion, and committing to ongoing education.
• Lead and educate relationship selling, building a client book and driving outreach to maximize business.
Staff Onboarding and performance development: Delivers plan through a skilled and prepared team
• Ensure new hires complete all required orientation and onboarding
• Actively own associate development after onboarding, including follow up on skill building roadmap, mentor assignment and developmental courses.
• Use Professional Development Review content to establish and communicate clear expectations for selling/support behaviors and for empowered and self-driven business ownership
• Consistently coach by providing on-going, balanced performance feedback. Use formal touch points and tools to recognize, reinforce and develop strong skills.
Floor readiness: Delivers a brand right shopping environment
• Lead and own execution of merchandising, partnering with VMM (and MM where in place) as the owner of overall merchandising direction. Ensure all necessary re-stocking, floor moves, signing are completed.
• Maintain Bloomingdale’s visual merchandising standards by ensuring staff proactively owns floor recovery
• Ensure adherence to asset protection, inventory control, and compliance procedures.
Customer readiness: Ensures an Easy, Fashionable, Personal, Fun experience
• Observe, coach and role model customer-centric selling behaviors at all times
• Interact with customers throughout store managing traffic, addressing issues and seeking feedback.
• Require and champion use of selling technology to support a seamless customer experience; deliver Omni channel competency by optimizing use of tools and following standard procedures
• Provide daily oversight of fulfillment process, track metrics throughout the day to ensure optimum fill rate.
Leadership Team Commitment: Contributes to store experience
• Actively support total store priorities and establish self as an available and engaged leader. Provide visible store oversight when functioning as a “Manager on Duty.”
• Share responsibility and ownership of store family behavior, performance and engagement.
Business Ownership: Validates effectiveness through achievement of key metrics
• Is conversant about the business and understands department trends vs. plan and LY
• Know what brands and categories are selling via floor observation and ground intelligence from sales professionals and customers
• Champion Loyallist program to deliver strong acquisition and retention of customers
Qualifications: Education/Experience: • 4 year college degree preferred. • 3 years of leadership/managerial experience, preferably within Retail or Fashion.
Communication Skills
• Excellent written and verbal communication skills.
• Ability to read, write, and interpret instructional documents.
Mathematical Skills
• Basic math functions such as addition, subtraction, multiplication, and division.
• Able to use a calculator.
Reasoning Ability
• Self-Starter, able to work independently and as part of a team.
Physical Demands
• This position involves regular walking, standing, hearing, and talking.
• It also involves stooping, kneeling, or crouching.
Other Skills
• Superior organizational and time management skills.
• Must be able to multi-task in a fast-paced environment.
• Proven ability to build strategic alliances/relationships.
• Must possess a strong sense of urgency.
Work Hours
• Ability to work a flexible schedule based on department and store/company needs.
This job description is not all inclusive. Macy’s Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
When applying, please note that you saw the job posted on the NOVA Job Board. If you need help with your resumé, please see a NOVA Career Advisor.
Job Overview:
The Business Manager drives sales, service and loyalty through their Sales Professionals to deliver the plan. Highly interactive with both associates and customers, the Business Manager is responsible for the daily management of the selling floor. Responsibilities include the development and oversight of customer service, quality of selling and outreach, fulfillment, merchandise presentation, floor maintenance, and effective execution of foundational tasks and processes. The Business Manager is highly present and involved on the selling floor to redeploy resources and keep the team moving in response to customer activity, consistently driving productivity and performance. Essential Functions:
People readiness: Delivers available, informed and elevated sellers
• Utilize staffing hours through proactive management of open jobs, open shifts, and associate attendance
• Require professional readiness of staff in appearance, skill, and attitude
• Effectively communicate business-driving and procedural information to ensure associates are knowledgeable about promotions and confident in customer interactions
• Ensure associates exhibit fashion leadership by offering product knowledge seminars, partnering with vendors, ensuring certification completion, and committing to ongoing education.
• Lead and educate relationship selling, building a client book and driving outreach to maximize business.
Staff Onboarding and performance development: Delivers plan through a skilled and prepared team
• Ensure new hires complete all required orientation and onboarding
• Actively own associate development after onboarding, including follow up on skill building roadmap, mentor assignment and developmental courses.
• Use Professional Development Review content to establish and communicate clear expectations for selling/support behaviors and for empowered and self-driven business ownership
• Consistently coach by providing on-going, balanced performance feedback. Use formal touch points and tools to recognize, reinforce and develop strong skills.
Floor readiness: Delivers a brand right shopping environment
• Lead and own execution of merchandising, partnering with VMM (and MM where in place) as the owner of overall merchandising direction. Ensure all necessary re-stocking, floor moves, signing are completed.
• Maintain Bloomingdale’s visual merchandising standards by ensuring staff proactively owns floor recovery
• Ensure adherence to asset protection, inventory control, and compliance procedures.
Customer readiness: Ensures an Easy, Fashionable, Personal, Fun experience
• Observe, coach and role model customer-centric selling behaviors at all times
• Interact with customers throughout store managing traffic, addressing issues and seeking feedback.
• Require and champion use of selling technology to support a seamless customer experience; deliver Omni channel competency by optimizing use of tools and following standard procedures
• Provide daily oversight of fulfillment process, track metrics throughout the day to ensure optimum fill rate.
Leadership Team Commitment: Contributes to store experience
• Actively support total store priorities and establish self as an available and engaged leader. Provide visible store oversight when functioning as a “Manager on Duty.”
• Share responsibility and ownership of store family behavior, performance and engagement.
Business Ownership: Validates effectiveness through achievement of key metrics
• Is conversant about the business and understands department trends vs. plan and LY
• Know what brands and categories are selling via floor observation and ground intelligence from sales professionals and customers
• Champion Loyallist program to deliver strong acquisition and retention of customers
Qualifications: Education/Experience: • 4 year college degree preferred. • 3 years of leadership/managerial experience, preferably within Retail or Fashion.
Communication Skills
• Excellent written and verbal communication skills.
• Ability to read, write, and interpret instructional documents.
Mathematical Skills
• Basic math functions such as addition, subtraction, multiplication, and division.
• Able to use a calculator.
Reasoning Ability
• Self-Starter, able to work independently and as part of a team.
Physical Demands
• This position involves regular walking, standing, hearing, and talking.
• It also involves stooping, kneeling, or crouching.
Other Skills
• Superior organizational and time management skills.
• Must be able to multi-task in a fast-paced environment.
• Proven ability to build strategic alliances/relationships.
• Must possess a strong sense of urgency.
Work Hours
• Ability to work a flexible schedule based on department and store/company needs.
This job description is not all inclusive. Macy’s Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
When applying, please note that you saw the job posted on the NOVA Job Board. If you need help with your resumé, please see a NOVA Career Advisor.