Total Wine & More

Total Wine & More is America‘s Wine Superstore®—the country‘s largest independent retailer of fine wine. We started in 1991 when brothers David and Robert Trone opened two wine stores in Delaware. Today, our typical store carries more than 8,000 wines from every wine-producing region in the world. In addition, Total Wine & More carries more than 2,500 beers, from America‘s most popular beers to hard-to-find microbrews and imports, and more than 3,000 different spirits from every price range and category. 

Our strength is our people. We are always looking for motivated, talented part-time and full-time team members who are interested in working for a company with entrepreneurial spirit and a passion for providing best-in-class customer service. Our retail stores and corporate office (called the Store Support Center) provide retail jobs with opportunity for career growth and advancement. Offering competitive compensation and comprehensive benefits for qualifying positions, we strive to ensure that all Team Members feel that they are a part of the business, as they are valuable resources to our customers, co-workers, and communities.

Total Wine & More San Jose, CA, USA
Feb 13, 2019
Full time
POSITION HIGHLIGHTS As a Cashier specialist, you play a critical role in the customer service experience by providing customers with fast, friendly, and accurate service. You will process transactions, answer questions, and ensure customers leave feeling positive about their visit. While both part-time and full-time positions generally focus on front end cashier support, you may also be assigned at times to merchandiser/stock associate and sales associate duties as necessary.   KEY RESPONSIBILITIES Deliver exceptional customer service by greeting and establishing a rapport with customers while informing them of our products and services Direct customers to and through checkout lanes to minimize register lines Process transactions efficiently, including unloading carts, placing product on the belt, and bagging/boxing/loading packages Verify customer identification and adhere to all minor policies Accurately handle cash, checks, credit cards, travelers checks, gift cards, and coupons Balance a register drawer Proactively approach customers to identify their needs, providing recommendations that connect them to the right product Become familiar with and sharing Total Wine & More’s product portfolio Assist with stocking and maintaining inventory levels; communicate any inventory issues/concerns to leadership Maintain store safety standards Ownership of store cleanliness and assist in maintaining standards on the sales floor, stock room, lockers, kitchen, bathroom, etc.   JOB REQUIREMENTS   Minimum Experience, Skills and Education : 21 years of age or older Ability to work a flexible schedule as business requires, which may also depend on your preference for part-time or full-time hours Ability to use technology applicable to the position and access information necessary to complete daily responsibilities Desire to continually develop retail sales skills and knowledge of product and services   Preferred Experience, Skills and Education : 1 year as a store associate or customer service representative (including greeting customers, building relationships, assisting in locating/selecting/selling product, and identifying/resolving customer issues) 1-year cash handling/cashier experience Prior experience in a team environment requiring professional and effective communication skills Strong interpersonal skills necessary for establishing customer relationships Ability to demonstrate a positive and engaging attitude and demeanor Ability to handle multiple projects/tasks at a time and meet deadlines Desire to continually develop knowledge of products and services PHYSICAL REQUIREMENTS (with or without accommodations): Ability to walk, bend down repeatedly, and be on feet for 10-12 hours a day Ability to climb ladders and lift 50 lbs. overhead and repeatedly Drug Free Workplace  EOE When applying, please note that you saw the job posted on the NOVA Job Board. If you need help with your resumé, please see a NOVA Career Advisor.