San Mateo Credit Union

Founded in 1952, San Mateo Credit Union remains committed to helping members achieve financial health. This simple mission has allowed us to grow—our asset size now exceeds $1 billion and we're home to more than 90,000 members—but we will never outgrow that purpose. Membership is open to anyone who lives, works, worships or attends school in San Mateo County, the City of Palo Alto and certain areas of San Francisco.

San Mateo Credit Union 350 Convention Way, Redwood City, CA, USA
Mar 19, 2019
Full time
Do you have at least 2 years of lending experience at a financial institution? Are you skilled at cross-servicing and providing outstanding member experiences? Would you like to work at a multi-faceted, dynamic organization that thrives on teamwork and collaboration? If so, we’d love to talk with you about San Mateo Credit Union’s Consumer Lending Specialist Position!   Located in the heart of the Bay Area, San Mateo Credit Union is a community-centric and growth-orientated organization that is one of the most unique and special providers of financial products, services and education in the area. We recently surpassed $1 billion in assets and our future is bright with promise! POSITION SUMMARY: Receives, processes, and evaluates member loan requests via all delivery channels currently available (telephone, internet, fax and mail) in a telephone loan center environment. Serves as a source of information for loan decisions, membership eligibility and requirements, member inquiries and Credit Union products and services. Responsible for processing, follow up, and funding loans.  Provides the highest quality of service to our members attempting to maximize the number of service relationships the member has with the credit union.   POSITION RESPONSIBILITIES: Receives member loan requests through all delivery channels (telephone, internet, fax and mail) in a telephone loan center environment. Processes, evaluates and  makes recommendations for decisions on loan requests using judgment and routing loans for decision to a Centralized Loan Officer with a recommendation as to the approval or denial of each loan for a final decision. Responsible for communicating loan decisions to an applicant including the ability to discuss loan denials, loan alternatives and rate computation. If the loan is approved, the employee follows up with the member, coordinating the funding of the loan or cancellation of the loan within a specified time frame. Responsible for follow up calls and communication with applicants, branch associates, dealers on Approved Not Funded loan queues and pending loan pipeline management for direct and indirect loans. Cross-services members on various credit union products including ancillary products, other consumer loans, real estate loans, share accounts, certificates, investment services, SMCU Online services,  and other credit union services. Provides assistance to new and existing members with regard to all Credit Union products and services. Recommends alterations or revisions to department policies and procedures as needed. Performs other related duties as assigned by the Consumer Lending Manager   WE OFFER FANTASTIC BENEFITS! SMCU reflects the value placed on employees by providing the following impressive benefits in addition to competitive salary: Medical, Dental, Vision, Life, and Long-Term Disability Insurances! 401(k) including generous matching contributions! Semi-annual bonuses for meeting key financial and operational goals! Discounts on financial products and services,  including loans ! Paid time off, tuition reimbursement, and much more!     Qualifications Must have strong telephone communication skills, with the ability to effectively handle all member issues via this delivery channel.  Strong sales and service background, focus and capability required, with a minimum of two years in the lending area at a financial institution.  Experience should include Loan Process or Loan Officer and New Accounts Representative functions.  Some college background desirable (emphasis on business courses preferable).  Must have an understanding of  consumer loan analysis, underwriting and decision-making and broad knowledge of financial products and services.  Knowledge of credit fundamentals, organized and able to handle a high volume of work.  Strong analytical and cross-servicing skills a must.  Strong verbal, written and interpersonal skills.  Must demonstrate flexibility in taking advantage of internal and external training resources available.  Proficient use of a personal computer with Windows-based programs.   Apply Now for Consideration! San Mateo Credit Union is an Equal Opportunity Employer
San Mateo Credit Union Redwood City, CA, USA
Mar 15, 2019
Full time
Do you have at least 2 years of lending experience at a financial institution? Are you skilled at cross-servicing and providing outstanding member experiences? Would you like to work at a multi-faceted, dynamic organization that thrives on teamwork and collaboration? If so, we’d love to talk with you about San Mateo Credit Union’s Indirect Lending Specialist Position! Located in the heart of the Bay Area, San Mateo Credit Union is a community-centric and growth-orientated organization that is one of the most unique and special providers of financial products, services and education in the area. We recently surpassed $1 billion in assets and our future is bright with promise!   POSITION SUMMARY: This position is responsible for processing incoming indirect lending applications, ensuring the completeness and accuracy of information of all membership and loan applications, cross-selling additional products and services, as appropriate.  In addition, provides clerical and report generation support the indirect lending processes and assists in the auditing of loan documentation and new membership applications. POSITION RESPONSIBILITIES: Responsible for dealer loan file processing, ensuring that all required documentation has been completed and received from the dealership. Entering all loan documentation is organized and maintained, and that incoming vehicle loan file information is accurately entered into the lending system. Manages the Lending 360 queue of loan applications and follows up with dealers, branch staff and members on incomplete applications. Completes new member “Welcome” calls. Meets production, cross-servicing and loan quality goals on each member loan request. Responsible for monitoring and responding to dealer correspondence: dealer hotline, voicemail, faxes, emails, smart funds, and payoffs. Assist with the daily funding of loans and funding reports. Completes daily audits of the loan files and maintains the car sale yield report. Assists with ACH payment setup and follow up. Performs various support functions within the Consumer Lending department, including projects assigned by Management to facilitate the operations of the department. Follows all appropriate policies and procedures and management directives related to the Consumer Lending Department. Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. WE OFFER FANTASTIC BENEFITS! SMCU reflects the value placed on employees by providing the following impressive benefits in addition to competitive salary: Medical, Dental, Vision, Life, and Long-Term Disability Insurances! 401(k) including generous matching contributions! Semi-annual bonuses for meeting key financial and operational goals! Discounts on financial products and services,  including loans ! Paid time off, tuition reimbursement, and much more! Qualifications A minimum of two years in the lending or new accounts area (consumer or auto loans) of a financial institution. Some college background is desirable. Must have a knowledge of credit fundamentals and of financial products and services Must be organized with an ability to prioritize tasks, handle a high volume of work, and complete assignments in a fast-paced, independent manner Must have a high degree of accuracy, as well as strong analytical and cross-servicing skills Ability to communicate effectively with internal and external members, and to effectively problem solve member issues Excellent telephone and people skills required Must have knowledge of PC windows-based programs (Excel, Word, and Outlook) Familiarity with CUDL 360 and Meridian Link-Loans PQ software systems a plus Apply Now for Consideration! San Mateo Credit Union is an Equal Opportunity Employer When applying, please note that you saw the job posted on the NOVA Job Board. If you need help with your resumé, please see a NOVA Career Advisor. 
San Mateo Credit Union Redwood City, CA, USA
Feb 27, 2019
Full time
Do you have at least 2 years of Collections experience at a financial institution? Are you skilled at providing outstanding member experiences? Would you like to work at a multi-faceted, dynamic organization that thrives on teamwork and collaboration?   If so, we’d love to talk with you about San Mateo Credit Union’s Financial Assistance Specialist Position!   Located in the heart of the Bay Area, San Mateo Credit Union is a community-centric and growth-orientated organization that is one of the most unique and special providers of financial products, services and education in the area. We recently surpassed $1 billion in assets and our future is bright with promise!   POSITION SUMMARY: Responsible for the delinquent loans and loans worked in-house assigned to our vendor to assure quality and timeliness of collection work. Responsible for recommending final resolution of these accounts.   POSITION RESPONSIBILITIES: Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Initiates telephone contact on all 61 days +. Monitors all past due loans in these aging categories to assure receipt of payment; Follows-up on a daily basis on any promises that were not kept. Makes the necessary telephone contact as required; Maintains complete documentation of collection activity on our system and flags delinquent accounts as required; Responsible for recovery of all (RDI) and repossession referrals; Recommends repossessions for final review and approval; Makes appearances in Small Claim Court as required; Responsible for closing Visa line of credit based on member’s payment record; Monitors and recommends closing ATM cards to assist in collection activity; Reconcile member disputes i.e. misapplied payments, reversal of finance charges and late fees when it is deemed necessary; Recommends workout loans and extension agreements for final review and approval;; Initiates skip tracing techniques to locate member for recovery of security and legal action; Proficient in handling a teller drawer to process department requests and daily spreadsheets; Monitor the Risk Report to close available lines of credit as required (identify homeowners to cross-sell and gain new business); Responsible for collection related bills and collection agency communication; Responsible for repossession and bankruptcy follow-up; Performs other duties as assigned. Provides service that aligns with SMCU’s Culture2 philosophy: We improve people’s lives, we solve problems when others won’t and what’s best for you comes first for us. WE OFFER FANTASTIC BENEFITS! SMCU reflects the value placed on employees by providing the following impressive benefits in addition to competitive salary: Medical, Dental, Vision, Life, and Long-Term Disability Insurances! 401(k) including generous matching contributions! Semi-annual bonuses for meeting key financial and operational goals! Discounts on financial products and services,  including loans ! Paid time off, tuition reimbursement, and much more! Qualifications 1-2 years or more experience collecting on a wide variety of consumer loan products (financial institution a plus) Repossession experience preferred Has a very good “working knowledge” of the Fair Debt Collection Act and other state laws as required. Must be able to understand and execute instructions accurately and efficiently; The ability to manage multiple tasks and meet established goals; Must demonstrate flexibility, tactfulness and persistence in the daily follow-up of loan repayment; Excellent telephonic and organizational skills; Able to handle a high volume of work; Neat and professional appearance.   Apply Now for Consideration! San Mateo Credit Union is an Equal Opportunity Employer   When applying, please note that you saw the job posted on the NOVA Job Board. If you need help with your resumé, please see a NOVA Career Advisor. 
San Mateo Credit Union Redwood City, CA, USA
Feb 27, 2019
Full time
Do you have a broad knowledge of financial products & services? Are you skilled at solving member issues and make sound decisions? Would you like to work at a multi-faceted, dynamic organization that thrives on teamwork and collaboration?   If so, we’d love to talk with you about San Mateo Credit Union’s Contact Center Representative Position!   Located in the heart of the Bay Area, San Mateo Credit Union is a community-centric and growth-orientated organization that is one of the most unique and special providers of financial products, services and education in the area. We recently surpassed $1 billion in assets and our future is bright with promise!   POSITION SUMMARY: Receives members primarily by telephone, although may also conduct in-person transactions with members at branch locations. Establishes membership on all related savings products and services, attempting to maximize the number of service relationships the member has with the credit union.   POSITION RESPONSIBILITIES Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Provides assistance to new and existing members with regard to all Credit Union products and services (includes all lending products and investment opportunities available). Is skilled in personal and telephone interviewing techniques; including the ability to respond to member inquiries and requests. Processes single item transactions (i.e., deposits, loan payments). Issues ATM/Visa Check cards, temporary checks, and membership cards. Distributes product brochures and appropriate forms to set up new accounts/loans or changes to existing accounts (i.e. name changes, change of ownership, loan requests). Cross-sells members on various credit union services and benefits including loans, IRAs, checking accounts, term certificates, Visa and ATM. Assists with the processing of all member email requests. Performs clerical support of various functions on a rotating basis (i.e., mail distribution, paid-off loan reports, DMV, Verifications of Deposit, inventory of supplies). Opens new checking, money market, certificate of deposit, and IRA accounts. Within established guidelines and procedures, performs work requiring the use of judgment and discretion in making decisions to satisfy member needs. Performs other related duties as assigned by the immediate supervisor.   WE OFFER FANTASTIC BENEFITS! SMCU reflects the value placed on employees by providing the following impressive benefits in addition to competitive salary: Medical, Dental, Vision, Life, and Long-Term Disability Insurances! 401(k) including generous matching contributions! Semi-annual bonuses for meeting key financial and operational goals! Discounts on financial products and services,  including loans ! Paid time off, tuition reimbursement, and much more!   Apply Now for Consideration! San Mateo Credit Union is an Equal Opportunity Employer Qualifications Broad knowledge of financial products and services Strong interpersonal and communication skills, especially via telephone Ability to efficiently solve member issues and make sound decisions. Must be organized with the ability to prioritize tasks. High degree of accuracy required. Must have knowledge of PC Windows-based programs. Must demonstrate flexibility in taking advantage of internal and external resources available. Willingness to provide back-up support in other departments/branches. When applying, please note that you saw the job posted on the NOVA Job Board. If you need help with your resumé, please see a NOVA Career Advisor. 
San Mateo Credit Union East Palo Alto, CA, USA
Feb 19, 2019
Full time
Would you like to work at a collaborative organization that thrives on providing outstanding member service both internally and externally? Do you have the ability to help motivate and develop a team to exceed service expectations? Are you an experienced Teller looking for your next career move?   If so, we’d love to talk with you about San Mateo Credit Union’s Financial Services Advisor Position!   Located in the heart of the Bay Area, San Mateo Credit Union is a community-centric and growth-orientated organization that is one of the most unique and special providers of financial products, services and education in the area. We recently surpassed $1 billion in assets and are experiencing record-breaking performance results. Our future is bright with promise!   POSITION SUMMARY Serves as a primary source to handle member inquires, requests or processing of new transactions. Conduct new account and loan interviews with the ability to profile member needs and use good judgment on recommendation of credit union products and services. Performs assigned cash handling duties associated with the processing of member transactions, inquiries, and daily branch operations.  Responsible for assisting with Business Development efforts within the community as assigned.   POSITION QUALIFICATIONS •Possess a broad knowledge of financial products and services, and preferred experience with the lending process, documentation, and DMV regulations.  •Possess strong organization, analytical, interpersonal, service and communication skills •Provide high levels of thoroughness and accuracy •Possess strong cross-servicing skills  •Must have knowledge of PC Windows-based programs (Excel, Word, and e-mail). •Experience with attending community events and developing community relationships   PRIMARY RESPONSIBILITIES •Provides assistance to new and existing members with regard to all Credit Union products and services (includes all deposit products, lending products and investment opportunities available). •Cross-services appropriate products and services to help meet member financial needs and assigned cross-servicing goals. •Assists with Business Development efforts within the community •Processes loan requests, including applications, documentation and disbursal, when necessary. Notifies members when a loan is declined. •Possesses thorough knowledge of Credit Union loan policies, regulations, credit granting criteria, documentation required for each loan type, including DMV and ancillary products. •Opens new membership, checking, money market, investment certificate, IRA, Trust, Uniformed Transfer to Minor Accounts, and carries out requests on deceased accounts and fraud situations. •Solely responsible for the security and balancing of assigned cash reserves and negotiable items at all times.  Maintains cash levels, key controls and dual controls in accordance with Credit Union policy. •Within established guidelines and procedures, performs work requiring the use of judgment and discretion in making decisions to satisfy member needs. Recommends alterations or revisions to department policies and procedures as needed. •Performs other related duties as assigned the Branch Lead or Manager. •Provides service that aligns with SMCU’s Culture2 philosophy: We improve people’s lives, we solve problems when others won’t and what’s best for you comes first for us.   PHYSICAL DEMANDS The physical demands and work environment characteristics described are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to accommodate individuals with disabilities to perform the essential functions.   •While performing duties of the job, employee may be required to use frequent physical activities include sitting, standing, reaching, walking, talking, bending, and constant use of hands.  •Employee must occasionally lift and/or move up to 10 pounds •Employee must occasionally work before/after the regular work shift •These activities are not necessarily performed to the same degree and combination every day.    FANTASTIC BENEFITS! SMCU reflects the value placed on employees by providing the following impressive benefits in addition to competitive salary: Medical, Dental, Vision, Life, and Long-Term Disability Insurances! 401(k) including generous matching contributions! Semi-annual bonuses for meeting key financial and operational goals! Discounts on financial products and services,  including loans ! Paid time off, tuition reimbursement, and much more!   Apply Now for Consideration! San Mateo Credit Union is an Equal Opportunity Employer When applying, please note that you saw the job posted on the NOVA Job Board. If you need help with your resumé, please see a NOVA Career Advisor.