Eden Housing

Building and maintaining high-quality, well-managed, service-enhanced affordable housing communities that meet the needs of lower income families, seniors, and persons with disabilities. 

$18.00 hourly
Eden Housing 22645 Grand Street, Hayward, CA, USA
Aug 22, 2019
Full time
 *** To be considered for this position, please use this link to apply: https://careers-edenhousing.icims.com/jobs/2166/compliance-specialist/job ***   Compliance Specialist-Central Office - Hayward Summary Under general direction of the Compliance Manager, Associate Director of Compliance, or Director of Compliance, the Compliance Specialist provides support to the company goals surrounding occupancy compliance. Essential Duties & Responsibilities This position is responsible for general compliance duties such as completing file audits for assigned properties, enforcement of policies and procedures, special projects and serving as a resource to property staff regarding compliance. Other duties may be assigned.   COMPLIANCE DUTIES AND RESPONSIBILITIES Regularly audit 20% of files for sites with upcoming regulatory agency inspections and audits or as assigned by Compliance Manager or Associate Director of Compliance (Tax Credit, HUD-MOR, HOME, etc.). Facilitate pre-audit meeting with onsite staff and Property Supervisor. Support and provide input on systems to monitor site compliance with all regulatory agreements and requirements.   Provide one-on-one and group trainings to ensure full program compliance. Develop strong working relationships with property supervisors, community managers, community assistance managers and other key property operations staff. Coordinate with community managers and property supervisors to complete monthly pre-posting reports of the HUD vouchers through Yardi. Help develop and maintain internal policies for submission. Maintain technical and professional knowledge by attending trainings as needed, and becoming certified in HUD/LIHTC and all appropriate funding source certification programs. Assist with lease-up activities of new sites, which may include attending meetings, providing staffing support, and auditing move-in files. Assist the compliance team in developing compliance procedures. Assist with the creation of forms to comply with government program requirements and regulations. Ensure all forms are accessible and up-to-date on the companywide Intranet. Assist in updating the maximum annual income limits/maximum rents for each county on an annual basis, where applicable. Assist in the communication and messaging of change to all impacted staff. Assist in the notification and messaging of utility allowances changes for tax credit properties. Regularly spot check files approved via the 3rd party file review consultant. Suggest and submit articles / updates on key compliance topics impacting property operations. Review compliance support portal requests daily and address tickets within 24-48 hours. Performs administrative duties including data entry into property management software SUPERVISORY RESPONSIBILITIES No supervisory responsibility. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   EDUCATION and/or EXPERIENCE Bachelor’s Degree from a four-year college or university preferred; equivalent experience accepted.    LANGUAGE SKILLS Ability to read and interpret documents such as safety rules, operating maintenance instructions, and procedure manuals and to write routine reports and correspondence. Ability to speak effectively before groups of residents or staff of the organization.  Ability to effectively present information in one-on-one and small group situations to customers, clients, and other staff of the organization.   MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide, using whole numbers, fractions, and decimals. Ability to compute rate, ratio, and percent.  Willingness to learn to prepare annual budgets.   REASONING ABILITY Ability to solve financial, maintenance and people problems logically and creatively with minimal supervision or direction.  Ability to interpret a variety of instructions furnished in written, oral or schedule form.    CERTIFICATES, LICENSES, REGISTRATIONS Must have reliable automobile transportation, a valid California Driver’s License and insurance. Minimum two years’ experience working in an affordable housing development and management company. One year managing people, projects, materials and information. Current HUD certification or attainment within six months of hire. Current tax credit certification or attainment within six months of hire.   OTHER DESIRABLE SKILLS, ABILITIES AND QUALIFICATIONS Positive attitude, good sense of humor, energetic, assertive, and a capable role model for colleagues. Demonstrated integrity on a professional level. Excellent communication and customer service skills. Strong attention to detail. Knowledge of Word and Excel. Yardi software knowledge a plus. Ability to handle a large number of projects at once and shifting priorities in a fast paced environment. Second language skill a plus.\   *** To be considered for this position, please use this link to apply: https://careers-edenhousing.icims.com/jobs/2166/compliance-specialist/job*** When applying, please note that you saw the job posted on the NOVA Job Board. If you need help with your resumé, please see a NOVA Career Advisor.   
$18.00 - $30.00 hourly
Eden Housing 22645 Grand Street, Hayward, CA, USA
Aug 22, 2019
Full time
*** In order to be considered for this position, please apply using this link: https://careers-edenhousing.icims.com/jobs/2231/property-supervisor/job *** Summary Assists in the development and monitoring of company policies and procedures related to property management; responsible for recruitment, training, development, and supervision of Property Managers, and primary responsibility for ensuring the physical asset and performance of assigned portfolio. Assists senior management and other supervisors with special projects and other related work. Essential Duties & Responsibilities Establishes and coordinates a communication system involving transactions and activities between onsite staff and the Central Office to ensure appropriate monitoring and control of property issues and operations. Hires, trains, supervises, develops, and terminates the employment of those supervised in accordance with company policies and directives; performs timely performance evaluations on supervised employees; assists Property Managers with site-level employees. Approves all new hires, status changes, and terminations for on-site personnel. Monitors, assists, and makes recommendations to improve property operations; reviews occupancy status; recommends rent schedules and prepares rent increase requirements to governing agencies. Reviews/audits property administrative, accounting, and maintenance areas to ensure compliance with established policies and procedures; approves all exceptions of same. Oversees the resolution of resident relation issues. Inspects the properties a minimum of twice a month to ensure the highest standards are maintained; evaluates effectiveness and efficiency of maintenance, grounds, and housekeeping operations. Conducts periodic inspection of vacant apartments for market-ready condition. Assists in or develops corrective programs to ensure physical and fiscal well being of the apartment communities. Prepares annual operating and capital budgets; monitors budget performance and prepares summary reports of same. Reviews and approves expenditures within specified budgetary guidelines. Negotiates and/or evaluates contracts and makes recommendations. Assists in the update, revision and/or development of forms, reports, and manuals relating to property management issues and operations. Ensures implementation, as appropriate. Prepares and conducts semi-annual portfolio meetings to include all property personnel. Establishes ongoing working relationships with lenders and regulatory agency personnel. Ensures that regulatory agreements are adhered to and followed. Assists in the development and implementation of property management training programs. Attends all HUD industry meetings and other regulatory agency meetings as required and appropriate.   SUPERVISORY RESPONSIBILITIES Manages property managers who supervise property staff. Is responsible for the overall direction, coordination, and evaluation of the staff within their portfolio. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Qualifications EDUCATION and/or EXPERIENCE Knowledge of apartment property management normally acquired by four years of college or comparable work experience, and a Certified Property Manager (CPM) designation or candidate status within six months of hire.   Minimum of three years’ experience as a manager overseeing multiple properties in the affordable housing developments, including but not limited to Department of Housing and Urban Development (HUD), Low Income Housing Tax Credits (LIHTC), Tax-Exempt Bonds, Rental Housing Construction Program (RHCP), California Housing Rehabilitation Program (CHRP), California Housing Finance Agency (CHFA), and Assisted Housing Program (AHP) properties. Experience in generating property budgets. Working knowledge of applicable local and federal housing laws including Fair Housing and Landlord and Tenant laws required.   Knowledge of apartment property management normally acquired by three years of supervisory experience in property management, preferably in an affordable housing management working environment.   CERTIFICATES, LICENSES, REGISTRATIONS Current COS or attainment within six months of hire. Current tax credit certification or attainment within six months of hire. CPM Certification or candidate status Must have reliable automobile transportation and a valid California Driver's License and insurance.   OTHER SKILLS, ABILITIES, QUALIFICATIONS Knowledge of affordable housing regulations a plus, including but not limited to HUD, Low Income Housing Tax Credits, Tax-Exempt Bonds, RHCP, CHRP, CHFA, and AHP. Ability to review regulatory agreements and ability to interpret same. Working knowledge of applicable local and federal housing laws a plus. Knowledge of property maintenance, property marketing, and financial aspects of property management a plus. Knowledge of basic employment laws as they relate to equal opportunity, hiring, training, promotion, evaluation and termination. Strong supervisory, personnel management and organizational skills. Ability to delegate and communicate property management policies and procedures. Computer literate. Proficient in Word and Excel. Experience with property management software (preferably YARDI). Excellent communication (verbal and written), problem solving, decision-making, interpersonal and time management skills. Ability to work under pressure and successfully meet deadlines. Must be able and willing to travel to all company locations to carry out duties and responsibilities associated with the management of property portfolio. Ability to handle shifting and multiple priorities in a fast paced, growth environment. Experience working with diverse groups, i.e., staff, residents, outside contacts. Commitment to the companies' goals and philosophy. *** In order to be considered for this position, please apply using this link: https://careers-edenhousing.icims.com/jobs/2231/property-supervisor/job *** When applying, please note that you saw the job posted on the NOVA Job Board. If you need help with your resumé, please see a NOVA Career Advisor.   
$20.81 hourly
Eden Housing 25100 Cypress Avenue, Hayward, CA, USA
Aug 22, 2019
Full time
 *** To be considered for this position, please use this link to apply: https://careers-edenhousing.icims.com/jobs/2213/maintenance-ii/job ***   Maintenance II-Cypress Glen - Hayward Summary Performs maintenance duties and repairs, such as skilled plumbing, electrical, carpentry, painting, sheet rock repair, major appliance repair, refurbishing, and common area cleaning in housing projects designed to provide low-income families, seniors, special users, or other eligible individuals with furnished or unfurnished housing in single or multi­unit dwellings. Essential Duties & Responsibilities Efficiently and effectively schedules work order requests, adhering to maintenance priorities. At properties where there is a Maintenance I position, acts as the lead maintenance technician and is ultimately responsible for the completion of work. Performs the following duties and repairs: plumbing, irrigation, carpentry, concrete, dry wall, hardware, doors & windows, flooring, cabinetry, painting, electrical, Heating-Venting and Air Conditioning (HVAC), and appliances. And other work such as replacement of broken glass, tile, carpet, screens, garbage disposals, fixtures, appliances, draperies, locks, etc.; paints interior and exterior; performs carpentry work such as fitting doors, freeing windows, replacing and building shelves, sanding and refinishing floors, repair of concrete, masonry, roof, fencing, etc. Assists in custodial work/cleaning of common areas, including sweeping, mopping, vacuuming, emptying trash, window cleaning, etc. Assists in grounds work and limited extermination services when necessary. Identifies and assesses problems and needs and communicates these to Property Manager. Maintains congenial relationships with all residents; is professional and polite; communicates easily with residents using strong interpersonal skills. Is able to handle complaints/adversity with tact and diplomacy. Is understanding of and sensitive to cultural background, economic status, those with special needs, and adheres to Equal Housing Opportunity requirements. Participates in an on-call emergency schedule for evening, weekend, and holiday coverage of the property and/or other properties. Maintains knowledge of water, gas meter cutoffs, all building and fixture cutoffs, sewer cleanouts and maps and diagrams of the property. Maintains physical security of property. Under the general supervision of the Property Manager, maintains inventory of, places monthly orders for, picks up and utilizes materials for maintenance and repair. Under the supervision of the Property Manager and/ or Facilities, interacts with vendors and prepares bids for large jobs. Periodically inspects building exterior and common areas, performing repairs and janitorial assistance as needed. Assists with scheduled unit inspections. Refurbishes apartments prior to occupancy. Maintains accurate records regarding preventative monthly maintenance on all equipment based on manufacturer recommendations or as required by housing regulations or codes. SUPERVISORY RESPONSIBILITIES At properties where there is a Maintenance I position, acts as the lead maintenance technician and directs the work of the Maintenance I and/or Janitor. Qualifications EDUCATION AND EXPERIENCE Minimum of 5 years’ experience in a maintenance or construction environment.     PREFERRED SKILLS and/or ABILITIES Demonstrated experience with preventative and on-going maintenance of a property Ability to work with a minimum of supervision Attentive to detail Desirable second language skills may vary site by site Ability to learn the YARDI maintenance computer program. CERTIFICATES, LICENSES, REGISTRATIONS Must have reliable automobile transportation to transport tools, materials and equipment from property to property, and a valid California Driver’s License and insurance.   *** To be considered for this position, please use this link to apply: https://careers-edenhousing.icims.com/jobs/2213/maintenance-ii/job *** When applying, please note that you saw the job posted on the NOVA Job Board. If you need help with your resumé, please see a NOVA Career Advisor.    
$47,610 yearly
Eden Housing 3701 Peralta Boulevard, Fremont, CA, USA
Aug 09, 2019
Full time
  *** To be considered for this position, please use this link to apply: https://careers-edenhousing.icims.com/jobs/2226/community-manager/job *** Community Manager-Cottonwood Place - Fremont Summary POSITION SUMMARY Under the direction of the Property Supervisor, the Community Manager is responsible for the overall operation of the property, and the day to day implementation of those policies, procedures and programs that will assure a well-managed, well-maintained building within established management operating and fiscal policies and assuring compliance with all regulatory agencies and investors. This includes developing within the project a supportive environment for all residents, assuring the project's sound fiscal management, maintaining an acceptable occupancy level, maintaining a clean, well-maintained building and grounds, managing the onsite staff and their duties, interacting with and supervising vendors, and if applicable, working with a Board of Directors. The Community Manager must relate well to people, must exercise good judgment and discretion in dealing with residents, visitors, vendors, and staff. The Community Manager is required to provide leadership in developing a community and in directing the staff. The Community Manager is expected to facilitate a staff that functions as a team and is cooperative with each other, the residents, and visitors to the property. The Community Manager directly supervises one or more employees in accordance with Eden Housing’s policies and applicable laws. Community Managers who live on-site will be responsible for performing all of the duties and responsibilities listed in the attached Night Manager job description that includes responding to all after-hours emergencies or building problems that arise. Essential Duties & Responsibilities ESSENTIAL DUTIES AND RESPONSIBILITIES Physical Asset and Maintenance/Janitorial Management  Supervises maintenance and janitorial staff, including any contract or temporary personnel working at the property.  Supervises all vendors, contractors, and providers of service to the property, whether paid or volunteer, to ensure completion and quality of product provided.  Establishes a schedule for personnel to be available for emergency maintenance.  Supervises or performs the scheduling of routine maintenance and janitorial work and completes regular follow up inspections on maintenance and janitorial work.  Ensures preparation of preventative maintenance checklists by day, week, month or year for maintenance personnel to perform, ensures the completion of tasks on the checklists, and ensures that all work is completed in a timely manner.  Performs continual informal inspections of the property to ensure that it is being properly maintained, that mechanical devices are in working order, and that the environment is safe and attractive.  Inspects exterior and interior common areas of the property monthly using approved checklist.  Performs annual or more frequent inspections of units and follows up with housekeeping letters, preparation of work orders and maintenance charge-backs to residents.  Ensures all vacant apartment turnover procedures are followed, and that turnovers are accomplished in a timeframe and manner consistent with Eden Housing standards, and the property’s budgetary goals and limitations.  Reviews completed and outstanding work orders on a daily basis. Ensures the work orders are completed in a timely manner, consistent with Eden policies and procedures.  Prepares list of capital replacements required or anticipated, when applicable, and submits to Property Supervisor in advance of budget preparation.  Prepares inventory of building contents, tools and equipment annually or as requested, and forwards to Property Supervisor for review.    Bids out and selects contract services, negotiates vendor service agreements and monitors day-to-day vendor performance to assure full compliance with standards established within the service agreement under the supervision of the Property Supervisor.  Ensures adherence of the building and its contents to all applicable municipal and fire codes.  Prepares written recommendations for physical repairs and/or replacements, improvements, supplies, material and equipment to Property Supervisor.  Ensures the update and completion of the Material Safety Data Sheets as well as other safety related inspections and reports.  Ensures adherence to all maintenance requirements of Eden Housing. Marketing and Leasing  Maintains full occupancy.  Markets units by preparing advertising and marketing programs in compliance with federal, state, local and regulatory requirements. Makes recommendations to improve marketing and leasing programs.  Assigns units in the order provided by the Waiting List and according to Eden Housing policy and procedures. Ensures the development and ongoing administration and maintenance of the waiting list is in compliance with federal, state, local, regulatory and Eden Housing requirements.  Reviews all completed rental applications and leases for accuracy and completeness, and for conformance to Eden Housing’s Resident Selection Policy.  Supervises all staff in the turnover of vacant rental units.  Conducts applicant interviews, verifies potential resident income, takes deposits and rents in accordance with Eden Housing’s Resident Selection Policy.  Obtains appropriate documentation and completes certifications.  Walks a vacant apartment when completed by maintenance personnel or vendors to ensure they are clean and ready to show.  Walks entire property daily to be sure the common areas, landscaping, laundry, etc. are in good condition.  Supervises move-in and move-out procedures.  Conducts marketing and public relations tours during office hours or by appointment, as appropriate.  Prepares regular market surveys, as requested.  Prepares weekly Vacancy Reports, monthly Budget Variance Reports, Management Overview Reports, and ensures resident lists are accurate and up-to-date at all times. Resident Management  Attends and participates in outside or in-house activities, meetings, organizations, regulatory agency meetings or inspections, etc. as required by the needs of the property and as directed by the Property Supervisor to enhance the sense of community at the property and to enhance the public image of the property.  Promotes harmonious relations among residents, staff, vendors, and persons of the larger community.  Maintains congenial relationships with all residents, is understanding of and sensitive to cultural background, economic status, those with special needs, and adheres to Fair Housing, Equal Employment and Equal Housing Opportunity requirements.  Develops a sense of community among property residents by maintaining good resident-to-resident relationships, staff-to resident relationships, staff-to-staff relationships, and nurturing positive interactions and activities at the property.  Ensures all site staff responds to all resident requests or complaints in a timely, efficient and courteous manner.  Receives work order repair requests, schedules repairs with maintenance staff, and follows up to be certain repairs were completed properly and in a timely manner.  Manages resident evictions in compliance with court order and directions from Eden Housing’s legal counsel or Property Supervisor.  Convenes and chairs resident meetings in accordance with Eden Housing standards and requirements.    Coordinates with Resident Services in order to assist residents with social services needs or problems.  Provides a resident comment and evaluation form to each resident annually. Prepares and reviews summary for submission to Property Supervisor. Acts on feedback from resident comment and evaluation form as directed by Property Supervisor.  Develops and provides support to resident organizations, as needed and as requested by resident organization.  Represents the property to local social service agencies and funding sources, as requested by the Property Supervisor. Financial Reporting and Control  Ensures the successful day-to-day financial management of the property and maintains all necessary financial records and files in good order.  Collects rents and other monies, and ensures that all transactions are processed and inputted accurately and completely in the YARDI computer accounting system using procedures set forth by Eden Housing.  Supervises or completes daily deposits of all monies collected.  Reviews all delinquent accounts and resident receivables, and determines necessary course of action to collect outstanding balances in consultation with the Property Supervisor.  On a monthly basis, compares lease information with monthly rent roll to ensure that the property security deposits, rents, move in dates, etc. are accurate.  Utilizes purchase orders when making purchases for the property.  Reviews the property’s monthly income and expense statement and reports any areas considered a problem to Property Supervisor.  Provides initial draft of the annual site budget by the deadline given annually by the Property Supervisor.  Maintains compliance within the budget during the fiscal year in order to ensure the fiscal integrity of the project under the direction of the Property Supervisor.  Prepares monthly financial packages for submission to the Property Supervisor.  Prepares weekly Vacancy and Delinquency Reports and submits them in a timely manner to the Eden Housing office.  Completes a Monthly Budget Variance Report and submits it on time.  Completes and submits to the Property Supervisor within 24 hours, any incident that occurs on the property out of the ordinary or which could become an insurance claim or lawsuit.  Adheres to all accounting and reporting procedures required by Eden Housing. Regulatory Requirements  Supervises or completes all resident files at move-in and at each recertification accurately and completely.  Supervises or completes timely and accurate income recertification of all residents within established regulatory guidelines.  Processes and maintains all resident documents and forms including leases, income certifications and recertifications, etc.  Ensures compliance with regulatory and/or financial partner requirements, and requests for information to include but not limited to the preparation and submission of reports in an accurate and timely manner.  Provides reports to Property Supervisor upon request. Administration  Manages the day-to-day administration of the property office, including answering telephones during normal business hours; interacting with residents in a courteous and professional manner; sorting, distributing, opening and answering mail daily; coding invoices daily; and handling resident inquiries and concerns. Ensures the office is clean and well organized, and that it and the staff are presentable to the public. SUPERVISORY RESPONSIBILITIES Directly supervises one or more employees in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems, under the supervision of the Property Supervisor. Qualifications EDUCATION and/or EXPERIENCE  High school graduate or GED; Bachelor’s Degree (BA) from a four-year college or university a plus;  or one year experience in affordable housing management  or one year managing people, projects, materials and information; or equivalent combination of education and experience. PREFERRED SKILLS and/or ABILITIES  Willingness to learn and troubleshoot preventive plumbing, electrical and landscaping and ongoing maintenance issues and concerns.  Positive attitude, good sense of humor, energetic, assertive, and capable role model for subordinates.  Demonstrated integrity on a professional level.  Excellent communication and customer service skills. Strong attention to detail.  Knowledge of Word and Excel. Yardi software knowledge a plus.  Ability to handle a large number of projects at once and shifting priorities in a fast paced environment.  Second language skill a plus. CERTIFICATES, LICENSES, REGISTRATIONS  Valid California Driver’s License and insurance required.  ARM certification preferred. When applying, please note that you saw the job posted on the NOVA Job Board. If you need help with your resumé, please see a NOVA Career Advisor.