Fashion Stylist

$16.00 - $18.00 hourly
  • Bloomingdale's
  • Palo Alto, CA, USA
  • Oct 22, 2018
Full time Customer Service

Job Description

The Stylist is a highly skilled, knowledgeable, assertive and fashion-engaged seller whose objective is to help customers build their personal style. The Stylist works both by appointment and with walk-in customers and must move with flexibility from customer to customer to maximize his/her volume. When not with appointments or walk-ins, the Stylist is expected to connect with and assist unattended customers on the floor. The Stylist invests time to develop a clientele and drive business through repeat visits... The Stylist sells with confidence throughout the store and offers a level of service that makes the customer experience easy and personal, motivating repeat visits.   Perform other duties as assigned.

Essential Functions:

MAKE THE CUSTOMER EXPERIENCE EASY AND PERSONAL

  • Offers a friendly greeting to all customers; put customers quickly at ease
  • Is customer centric and skilled at determining the most effective approach with each customer
  • Connects with customer and asks questions to determine his/her profile, needs and wants
  • Collaborates with the customer as a partner in creating his/her style; builds comfort and trust
  • Takes pride in store presentation; cleans up after sales/appointments and maintain floor standards
  • Expectation: achieve store NPS goal

SELL THE PRODUCT

  • Manages customer interactions appropriately for both pre-booked appointments and walk in customers.

Appointments

- Reviews customer profile

- Pre-pull appropriately according to that profile

- Confirms appointment in advance

- Consults with customer when he/she arrives to confirm understanding of profile, price point and goals

- Follows up to ensure satisfaction and offer additional style guidance/information  

Walk in

- Consults with customer to determine profile, price point and goals

- Pulls product according to that profile

- Follows up to ensure satisfaction and offer additional style guidance/information

  • Executes the selling interaction according to the Stylist selling and wardrobe build standards: # of pieces pulled, fitting room set up, use of accessories to maximize sales and customer satisfaction.
  • Is an expert on product and style, and sells with a confident fashion voice:  
  • Pursues education by reading magazines, blogs, social networking sites, and attending Stylist and selling training sessions
  • Is a pacesetter in pop culture & trend spotting; able to translate assortment to reflect trends
  • Understands competitive assortments; provides ground intelligence to manager
  • Actively uses styling and selling technology to deliver the customer experience and drive sales (technology current includes b-connected, mobile POS, Salesfloor, and appointment scheduling tools).
  • Expectation: achieve personal sales goal.

SELL LOYALLIST

  • Sells the Bloomingdale’s Loyallist Charge Card as the best way to shop at Bloomingdale’s
  • Informs every customer of benefits of Loyallist program
  • Offers to Redeem Loyallist Rewards
  • Leverages Loyallist to build a clientele: follows up with new accounts to thank them for opening an account, makes sure they receive charge card, and to offer future service.
  • Maximizes Loyallist enrollment when customer does not want the credit card.
  • Expectation: achieve Loyallist application goals.  

BUILD CUSTOMER RELATIONSHIPS

  • Develops a personal following to drive incremental business  
  • Steadily grows # of clients and average client volume over time
  • Prioritizes the development of 4+ visit clients
  • Cultivates referrals
  • Actively uses b-connected client book to manage follow up and target outreach.
  • Expectation: achieve client sales goals.

BUILD INTERNAL RELATIONSHIPS

  • Maintains positive working relationships throughout the store.
  • Collaborates with other associates and managers to provide the best customer experience.
  • Takes a leadership role in the fashion and style education of sellers in the store. Is a source of knowledge and information and a resource for support in improving selling and service skills.

KEY DIFFERENCES

  • Fashion and style leadership role; participating in the education of others
  • Pacesetter in pop culture and trends
  • Demonstrates the agility and flexibility to execute both walk in clients and booked appointments
  • Whatever their style is, do they own it? Do they confidently portray the role of Style Expert?

 

Qualifications:

Education/Experience:    

  • 3-5 years in a customer service role.

Communication Skills:   

  • Able to converse comfortably in English.
  • Able to explain complicated transactions and articulate promotional offers.

Mathematical Skills:   

  • Can handle complicated transactions, do quick basic arithmetic and retail math.

Reasoning Ability:   

  • Able to problem solve customer issues.

Physical Demands:        

  • This position involves regular sitting, walking and standing for extended periods of time, hearing, and talking.
  • May occasionally involve stooping, kneeling, or crouching.
  • May involve close vision, color vision, depth perception, focus adjustment, and viewing computer monitor for extended periods of time.
  • Involves manual dexterity for using keyboard, mouse, and other office equipment.
  • May involve moving or lifting items of 5-10 pounds at a time.

Other Skills:            

  • Able to use selling technology such as registers and mobile devices.
  • Strong interpersonal skills.

Work Hours:

  • Flexible with scheduling and available to work retail hours, which may include day, evening, weekends and/or holidays.

This job description is not all inclusive. Macy’s Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

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