Product Trainer

  • Modis
  • Pleasanton, CA, USA
  • Nov 20, 2018
Direct Hire Education

Job Description

What you’ll do

  • Develop and deliver high quality live and recorded training classes to customers, partners and employees.

  • Manage the on-going education including but not limited to: refresher training, upgrade training, new processes, and

    consistency of training and training materials.

  • Schedule, organize, and coordinate all training sessions.

  • Collaborate with Professional Services, Support, Engineering, Sales, and Product Management departments to design

    training materials and programs that meet the needs of our customers, partners and employees.

  • Learn new subjects with minimum supervision at a rapid pace.

  • Write and illustrate English-language technical documentation for distribution to customers, partners and employee.

  • Work in a team to produce programs that are satisfactory to all relevant parties in an organization.

  • Consider the costs of planned programs and keeping within budgets as assessing the return on investment of any

    training or development.

  • Produce training materials for in-house courses, business partners, and clients.

  • Monitors and reviews the progress of trainees through questionnaires and discussions with managers.

  • Amend and revise programs as necessary, in-order-to adapt to changes occurring in the work environment.

  • Keep up to date with developments in training by reading relevant journals, going to meetings and attending relevant


  • Take on training tasks and other duties covered by the role as assigned by the management

  • Expected travel 25-30%.

    What you’ll bring

  • BA/BS degree required, or equivalent work experience; advanced degree is a plus !

  • Min 3+ years functioning in a training capacity where you owned the training lifecycle (creation to delivery) within a

    SaaS based environment or other technology/software space Required !

  • Training experience as a Field Trainer, Learning & Development Specialist, Corporate Trainer, or relatable training

    discipline Emphasis on delivery !

  • Experience using web based tools for training. Experience with WalkMe or comparable software a plus !

  • Comfortable conducting trainings with a varying audience base.

  • Understanding of project methodologies Specifically Agile methodologies and principles is a plus !

  • Excellent verbal, written and listening skills with the ability to receive and convey information effectively with clients

    through all channels of communication.

  • Ability to work on multiple initiatives and projects simultaneously.

  • Ability to quickly learn product functionality and features.

  • Self-motivated with the ability to work with moderate supervision.

  • Ability to complete projects as assigned on time.

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