Interior Design Department Supervisor

  • Floor and Decor
  • 1541 Adrian Road, Burlingame, CA, USA
  • Nov 27, 2018
Full time Customer Service Design Management

Job Description

This position is responsible for training and developing Sales Consultants and ensuring that customers have a positive shopping experience by receiving exceptional customer service and product information.


Minimum Eligibility Requirements

  • High School Diploma or GED
  • 1 year of customer service/sales experience, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company
  • Excellent communication, interpersonal and analytical skills
  • Ability to perform in a high volume, highly complex location
  • Ability to demonstrate initiative and be a self-starter
  • Ability to multi-task and work in a fast-paced environment
  • Must possess excellent customer service skills and work well under pressure


Essential Functions

  • Act and work in a manner that is consistent with company’s core values
  • Demonstrate a thorough understanding and compliance with the company’s safe lifting practices general safety/standard operating procedures
  • Drive, teach and adhere to the P’s of retail to include but are not limited to People, Product, Price, Purchasing, Position, Presentation, Promotion and Pro Services
  • Provide direction to all Sales Consultants to ensure a highly attentive and accurate level of customer service
  • Develop and train Sales Consultants by conducting daily sales observations and daily sales meetings
  • Complete all product specialist certification courses
  • Demonstrate an thorough understanding of inform, inspire, and installation
  • Demonstrate an understanding of all business reports in order to be the best in merchandising, in-stock and pricing position.  Reports include, but are not limited to the following:
    • Profit Loss statements (P&L)
    • Category Performance Report (CPR)
    • Business Analysis Tool Report (BAT)
    • Store Purchase Order Analysis Report (STPOA)
    • Store Price Change Report (STPRC)
  • Ensure the overall merchandising, pricing, and organization of the department is in accordance with  the Visual Standard Guide
  • Communicate standard operating procedure direction and changes to all associates in a timely manner
  • Complete the Industrial Truck (forklift) proficiency testing and certification, and state required guidelines
  • Complete Low’s and Out’s and report major discrepancies to ICS and Management
  • Direct and communicate the flow of product to the showroom floor through the use of the Overnight/Merchandise Team
  • Validate all product placement and pricing within the department
  • Process customers at check-out using the point of sale (POS) system
  • Process customer refunds and exchanges according to established guidelines
  • Present ‘how-to’ classes to customers
  • Follow established cash, check and charge card acceptance procedures
  • Answer the telephone according to accepted guidelines
  • Stock and tag merchandise displays as required
  • Create price tags and merchandise signs
  • Work as KCM or Manager on Duty as required


Working Conditions (travel, hours, environment)

  • While performing the duties of this job, the employee is frequently exposed to a warehouse environment and moving vehicles.  The noise level in the work environment is typically moderate to noisy.


Physical/Sensory Requirements

Physical Work – Ability exert 30 – 60 pounds of force occasionally, and or 20-30 pounds of force frequently, and/or greater than negligible up to 20 pounds of force constantly to lift, carry push, pull, or otherwise move objects.  The employee is often required to use their hands and fingers, to handle or feel. The employee is frequently required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. 

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