Customer Service Representative

$18.00 - $19.00 hourly
  • Coast Personnel Services
  • San Jose, CA, USA
  • Jun 05, 2019
Contract-to-Hire Customer Service

Job Description

Coast Personnel Services is seeking a temp to hire Customer Service Representative for a well-established company in North San Jose, CA. 

Position Summary:
The customer service representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department.


Essential Functions:

Provides timely and accurate information to incoming customer order status and product knowledge requests.
Processes customer orders/changes/returns according to established department policies and procedures.
Works closely with the credit department to resolve disputed credit items.
Partners with the sales team to meet and exceed customer’s service expectations.
Communication support via Email, order, phone calls:
An ability to prioritize, work independently and maintain a professional/friendly demeanor is essential.
Other projects as assigned.
Attendance must be expected and reliable.
Escalate situations when needed

Requirements

• High School graduate or GED
• One year experience as a CSR
• Excellent communication and problem-solving skills
• A high level of motivation with a strong work ethic
• Effective interpersonal skills and a positive outlook
• Customer/Client Focus.
• Problem Solving/Analysis.
• Communication Proficiency.
• Teamwork Orientation.

Day Shift 8am to 5pm (Monday thru Friday)