Technical Support Engineer

$85,000 - $158,000 yearly
  • Sciton, Inc.
  • Palo Alto, CA, USA
  • Jul 09, 2019
Full time Engineering

Job Description

Summary:

Provide technical support for customer support activities for equipment, systems, and subsystems.

Duties and Responsibilities:

Key Results Area:

  • Provide technical support for repair, test, calibration and installation of laser systems, sub-systems and/or sub-assemblies

  • Report to management any potential problems which could impact timely completion of assigned tasks, equipment shortcomings, and more complex equipment problems

  • Maintain complete and accurate service records

  • Interact with customers and monitor accounts

  • Provide on-site technical support to customers as required

  • May require travel

  • Other duties and responsibilities as directed

Critical Competencies:

  • Familiarity with computers, Word and Excel

  • Continually develop positive relations within Sales and Service teams

  • Continually develop company and product knowledge

  • Continually develop, exercise, and maintain excellent customer relations skills

Functional Expertise:

  • Working knowledge of customer needs in a medical environment

  • Understand product alignment and certification to specification

  • Demonstrate familiarization with basic laser technology and applications

Behavioral and Interpersonal:

  • Ability to work independently

  • Must ensure high output level and be able to multitask

Qualifications:

  • Associate’s degree in electronics at a minimum

  • 5-10 years related field service experience in troubleshooting medical laser equipment

  • Technically oriented with hands-on laser technical experience preferred

When applying, please note that you saw the job posted on the NOVA Job Board. If you need help with your resumé, please see a NOVA Career Advisor.