Customer Service Coordinator

$25.00 - $27.00 hourly
  • Penske
  • 10755 Bigge Street, San Leandro, CA, USA
  • Jul 11, 2019
Full time Automotive Customer Service Transportation

Job Description

Penske is looking for a great Customer Service Coordinator!  Competitive Pay, Benefits, flexible work schedule, opportunity for growth among other incentives!

Position Summary: 

A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan.

 Major Responsibilities:  

-Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs, available parts, technician skill sets and work hours to maximize customer service and productivity.

-Communicate with customers as needed for maintenance updates including changes to schedule or work, billing concerns, or to resolve service issues.

-Assure that all Penske Rental units are maintained and prepared for customers

-Ensure parts are available for scheduled work

-Hold vendors accountable for quality and adherence to schedule for outside work

-Provide customer service, assuring customers are satisfied and will return for additional business.

-Maintain shop productivity by optimizing the work plan

-Coordinate with district billing clerks as necessary

-Other projects and tasks as assigned by supervisor

Work Schedule to be Determined

Qualifications:

- 2 years of customer service experience required

-At least 1 year of hands on mechanical experience required-2 years of supervisory experience preferred-At least 2 years of service department administration preferred

-High School diploma or equivalent required-Associates Degree, Technical School Degree, or Bachelors Degree preferred-ASE certification preferred

-Prior experience with service scheduling programs and diagnostic programs preferred

-Regular, predictable, full attendance is an essential function of the job

-Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.

 Penske is an Equal Opportunity Employer

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