Information Systems Analyst III

$8,880 - $10,794 monthly
  • Santa Clara County Fire Department
  • Jul 12, 2019
Full time Information Technology

Job Description

Information Systems Analyst III

Current Monthly Salary Range: $8,880.23 to $10,793.97
Submission Deadline: Noon on Monday, July 22, 2019


Why would you want to work here?

The Santa Clara County Fire Department is a progressive department of dedicated and skilled employees, focused on providing the absolute best courtesy and service possible to our customers and served jurisdictions. Employees often describe the Department as a family where employees are not simply viewed as a number, but rather a valued and talented member of our team focused on contributing to and serving our communities.


Why Information Technology?

The Information Systems Analyst III is an independent working position within the Information Technology Team in the Business Services Division, which is a cohesive, and highly functioning team that supports all technology used in County Fire. Specifically, the Information Systems Analyst III performs professional level information systems duties in the research, development, installation, and maintenance of application software. In addition, the Information Systems Analyst III implements process improvements while providing technical support and assistance to Department users. He or she performs a variety of analytical and technical duties relative to the assigned area of responsibility.

What benefits do we offer?

  • Department fully paid medical and dental premiums
  • VSP vision plan
  • Paid life insurance of $40,000
  • Education reimbursement plan
  • Generous paid leave program that includes personal leave, sick leave, vacation, 13 holidays per year, alternate work schedule options.
  • CalPERS retirement/pension benefit - Retirement benefits conform to the California Public Employees’ Retirement System. Currently, Classic Miscellaneous employees pay 8% of employee contribution, which is tax- deferred. Public Employee Pension Reform Act (PEPRA) employees currently pay 6.5%, which is tax-deferred.
  • The Department does not pay into Social Security.

Please click here to view a summary of our benefits. 

The classification of Information Systems Analyst III is a Fair Labor Standards Act non-exempt position in the Classified Service. This classification is represented by International Association of Fire Fighters 1165.

What will you do as an Information Systems Analyst III? 
(For more detailed information, please refer to the Information Systems Analyst III job specification located at

  • Develop systems specifications, through requirements gathering, research, analysis and direct contact with business units, subject matter experts, system users and technical staff, and vendors for specialized applications using relevant tools and techniques for systems development.
  • As assigned, perform database administration duties; provide support to programming staff in planning, designing and implementing application databases; maintain database security and user access; design, create and maintain physical objects including tables, files, libraries and indexes to support computer applications using database management systems; monitor database performance and troubleshoot problems; monitor and maintain space allocation for databases and files.
  • Analyze user needs; design, write and execute programs in a variety of programming environments; design input and output documents including screens, forms, and reports.
  • Perform a variety of professional level duties to support information technology systems and programs in assigned area; serve as liaison between system users and information systems staff in the development, implementation, administration and maintenance of information systems, computer programs, and software applications.
  • Provide technical assistance to system users in accordance with applicable information systems policies, procedures, methods, and techniques.
  • Coordinate and document testing of new or revised software applications.


What will you bring to County Fire?

  • Comprehensive technical expertise with ability to apply methods and techniques of application development, system design, programming, and software installation. 
  • Strong database management skills, ability to extract, and analyze data from disparate sources. 
  • Proven experience working with cross-functional teams, coming up with creative technical solutions, and business process automations. 
  • A can-do attitude applying methods and techniques used in the installation, troubleshooting and maintenance of information systems and software applications; 
  • Interest and ability to learn and understand the application of new technologies. 
  • Outstanding analytical and critical thinking skills. 
  • A reliable ethical approach, ability to work together with other team members, and work independently without direct supervision.


How can you qualify for this position?

Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

A bachelor’s degree from an accredited college or university with major course work in computer science, information systems or a related field and three (3) years of increasingly responsible software applications programming and/or systems analysis experience.


Possession of an associate degree in computer science, information systems, business or a closely related field and five (5) years of recent, increasingly responsible experience designing, programming, analyzing and administering computer hardware and software systems.


Six (6) years of recent, increasingly responsible experience designing, programming, analyzing and administering computer hardware and software systems.


The following certification is preferred:

Microsoft SQL Server certification

Knowledge of:

  • Methods and techniques of application development, system design, programming, and software installation.
  • Methods and techniques used in the installation, troubleshooting and maintenance of information systems and software applications.
  • Pertinent local, state, and federal codes, laws, and regulations.
  • Proven experience in Adobe products, Microsoft Office, FileMaker Pro, Record Management Systems or equivalent enterprise applications, Web Development Tools, Programming Languages, Database Management Systems, and Reporting Tools.
  • Proven experience with the software development life cycle (SDLC) from preliminary system analysis to tests and deployment, and have experience with cloud technologies like Amazon Web Services, Microsoft Azure etc.
  • Experience designing interactive applications and ability to develop software in Java, Javascript, .Net/C#, or other programming languages.
  • Experience developing complex SQL queries from different data sources.
  • Experience in using, managing and administering Analytical reporting platforms (SSRS, Business Objects, Tableau, Tableau Server, Power BI).
  • Knowledge of Apple and Microsoft Server software.
  • Intermediate knowledge of UNIX or any equivalent operating system.
  • Understanding of the Apple and Windows platforms.
  • Knowledge of Apple desktop/laptop/iOS devices.

Skills & Ability to:

  • Setup, administer, maintain, monitor, and install software applications.
  • Troubleshoot, detect, isolate, and resolve information system problems.
  • Analyze and assess the technological needs of Department users; communicate and articulate technical solutions to both technical and non-technical staff.
  • Utilize a web content management system (CMS) to create and publish content to a public-facing website.
  • Independently perform systems analysis activities.
  • Install, troubleshoot, and upgrade Department information systems.
  • Work irregular and protracted hours, including weekends.
  • Work independently, with minimal supervision.
  • Exercise independent judgment and make appropriate decisions.
  • Establish and maintain excellent, effective, and professional working relationships with those contacted in the course of work.
  • Work collaboratively.
  • Effectively manage multiple projects and priorities.
  • Recognize problems and develop recommendations and solutions.
  • Communicate clearly and concisely, both orally and in writing.

Curious about the working conditions and physical demands?

Work is performed both in an office setting and in the field. There may be exposure to noise and dust. Work may involve physical exertion including walking, standing, kneeling, stooping, reaching, lifting, crawling, and climbing. Perform simple grasping and power grasping, pushing, pulling, and fine manipulation; use telephone and write or use a keyboard to communicate through written means; and lift or carry weight of up to 50 pounds. Manual dexterity; clear, understandable speech; and visual and hearing acuity are also required.

Required License:  Possession of a valid state of California driver’s license.

Pre-employment Requirements:  The candidate must pass a background check, Live Scan fingerprinting, and complete a medical examination.


Ready to apply? Here’s what to do:

Interested applicants must apply for the position online by clicking on the "Apply for this job online" button. If you have not previously done so, you will need to complete an applicant profile.  As part of the job submittal, you are required to upload your résumé where indicated. Please be prepared to provide proof of education if requested after the oral board process. Please complete the supplemental questions where prompted to do so. The submission must be completed by the stated deadline.

Don't miss out on this opportunity! The submission deadline is 12:00 p.m. on Monday, July 22, 2019.  Incomplete or late submittals will not be accepted or considered.

Based upon a review of the application packets, the most qualified candidates will be invited to participate in the selection process. The selection process will include an oral board and practical exercise. In cases where a high number of applications are received (as determined by the Department), the order in which the application was received may be used to determine eligibility to continue in the recruitment process. The oral board interview and practical exercise are tentatively scheduled to take place on Wednesday & Thursday, August 14 & 15, 2019. Final interviews are tentatively scheduled for the week of August 26, 2019.

Interested applicants are strongly encouraged to apply as soon as possible.

If you have questions regarding the position of Information Systems Analyst III or the application and selection process outlined herein, please contact Debbie Kelleher, Management Analyst, Personnel Services at (408) 341-4460 or email



The information contained within this announcement may be modified or revoked without notice and does not constitute either an expressed or implied contract.

The Department is an Equal Opportunity Employer.

When applying, please note that you saw the job posted on the NOVA Job Board. If you need help with your resumé, please see a NOVA Career Advisor. 

Deadline to Apply

Noon on July 22, 2019