Coast Personnel currently has a CSR position available in the North San Jose area for well established logistics company.
The customer service representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department.
Provides timely and accurate information to incoming customer order status and product knowledge requests.
Processes customer orders/changes/returns according to established department policies and procedures.
Works closely with the credit department to resolve disputed credit items.
Partners with the sales team to meet and exceed customer’s service expectations.
Communication support via Email, order, phone calls:
An ability to prioritize, work independently and maintain a professional/friendly demeanor is essential.
Other projects as assigned.
Attendance must be expected and reliable.
Escalate situations when needed
• High School graduate or GED
• One year experience as a CSR
• Excellent communication and problem-solving skills
• A high level of motivation with a strong work ethic
• Effective interpersonal skills and a positive outlook
• Customer/Client Focus.
• Problem Solving/Analysis.
• Communication Proficiency.
• Teamwork Orientation.
**MUST BE ABLE TO CLEAR DRUG TEST/ CRIMINAL BACKGROUND/EVERIFY**
When applying, please note that you saw the job posted on the NOVA Job Board. If you need help with your resumé, please see a NOVA Career Advisor.