Night Auditor

$18.00 - $18.50 hourly
  • BW Crestview hotel
  • Sep 13, 2019
Full time Admin-Clerical

Job Description

Role and Responsibilities

  • Greeting and welcoming all guests and positively addressing their needs.
  • Process all guest that check-in and check-out and document with high degree of accuracy while on duty.
  • Demonstrates knowledge of hotel information, such as hotel services, room categories, room rates, promotions, and able to answer all inquiries regarding hotel services and other informational requests.
  • Efficiently manages to multi-task with in-person and phone guest inquiries, as well as other responsibilities when under pressure.
  • Respond to guest comments and complaints in a courteous, professional, but expeditious manner. Alerts appropriate manager as needed.
  • When information is incomplete or irregular, take appropriate action based on hotel policies and procedures.
  • Performing additional front desk duties as assigned if/when necessary.
  • Punctuality, regular and reliable attendance are required.
  • This position may be on a rotating work schedule and may be required to work overtime from time to time.
  • Tracks room revenues, occupancy percentages, and other front office operating statistics.
  • Prepares summary of cash, check and credit card activities, reflecting the hotel’s performance for the day.
  • Posts room charges and room taxes to guest accounts. Process guests’ charge vouchers and credit card vouchers.
  • Verifies all account postings and balances. 

Qualifications and Education Requirements

  • Prior hotel front desk or guest services experience is preferred.
  • High School Diploma or G.E.D
  • Basic computer and phone skills
  • Fluent in English

Preferred Skills

  • Impeccable customer services and willingness to go above and beyond guest expectations.
  • Detail orientated.
  • Interpersonal and problem-solving abilities.
  • Ability to focus attention on guest needs, remaining calm and courteous at all times.
  • Flexibility to work collaboratively with all personnel for shift scheduling.

Additional Notes

  • Schedule: Wednesday, Thursday, Friday, Saturday and Sunday 11pm – 7am, OR Part-Time; Friday, Saturday and Sunday 11 pm - 7am. 
  • Training provided

Deadline to Apply