Field Technician Tier 2

$17.00 - $25.00 hourly
  • Mobile Technologies Inc.
  • Remote (San Jose, CA, USA)
  • Sep 24, 2019
Part time Entry Level

Job Description

About the Job:

Mobile Technologies, Inc. (MTI) is seeking candidates to become a Tier 2 Field Technician. In this position, you will install, maintain, and / or repair interactive displays, within retail, commercial and municipal environments. We are looking for responsible, self-motivated, service-oriented people with good technical aptitude, who are willing to perform variable field-based assignments at client locations. All training will be provided and paid by MTI. We offer a highly competitive hourly wage and mileage reimbursement.


Job Responsibilities: 

  • Log into ticketing system daily for scheduled work
  • Perform visits on scheduled date and time
  • Diagnose and repair electronic and mechanical issues
  • Ensure compliance as required by client agreement and / or scope of work
  • Communicate escalations to manager
  • Keep workspace neat and clean during service
  • Complete a detailed onsite survey upon completion of work
  • Provide upcoming availability weekly to your manager

 

Desired Skills: 

  • Read and understand planograms
  • Working knowledge of hand tools
  • Basic computing / Smartphone skills
  • Training capabilities
  • Analytical and problem-solving skills


Required Qualifications:

  • Organized self-starter
  • One (1) or more years of experience in customer service
  • Two (2) or more years of experience in one of the related fields:
    • Information Technology (IT) – Installation and Configuration
    • Point of Sale (POS) systems – Installation and Configuration
    • Digital Signage – Installation and Configuration
    • Audio / Video – Installation and Configuration
    • Consumer Electronics
    • 12-volt electrical systems – Installation and Configuration
  • Ability to work in a fast-paced and ever-evolving environment
  • Superior communication and customer service skills both written and verbal
  • Maintain a professional image at client sites
  • Must have reliable transportation
  • Able to understand, read and write English language

 

Field Equipment and Tools (required):

  • Tablet, or Smartphone with a minimum 8MP camera and data service
  • Metal hammer
  • Rubber mallet
  • Laptop
  • Cordless drill with bit adapter, spare drill battery (charged)
  • Philips screw drivers - #0, #1 and #2
  • Flat head screw drivers – 1/8 and ¼
  • Socket wrench and Ratchet sets – SAE and Metric
  • Allen wrench set – SAE and Metric
  • Precision screw driver set – Philips and flat head
  • Pliers (standard and needle nose)
  • Wire cutters
  • Knife or box cutter
  • Tape measure
  • Clipboard
  • Other tools as needed

 

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

  • Walking, bending, lifting, repetitive motion
  • Use of hand tools and test equipment
  • Occasionally lift up to 50 lbs.
  • Possible overnight installations
  • Breakdown and re-installment of retail displays

 

Work Environments: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Typical customer service environment
  • Typical retail environment with average lighting and noise levels

 

Company Description: For over 40 years, MTI has developed merchandising technologies that enable retailers and OEMs to securely display, power and showcase the full spectrum of consumer electronics, from tablets and smartphones to cameras and laptops. Some of the world's most recognized brands and six of the seven largest retailers in the United States utilize MTI products. Our retail-hardened technologies are engineered to last in the most demanding environments, delivering the industry's lowest total cost of ownership and the highest level of mechanical and electronic security.

 

MTI is an Equal Opportunity Employer

Mobile Technologies, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Mobile Technologies, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. 

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