Resident Coordinator

$18.00 - $19.00 hourly
  • HomeFirst
  • San Jose, CA, USA
  • Oct 09, 2019
Full time Customer Service Nonprofit-Social Services Other

Job Description

POSITION:                                 Resident Coordinator

PROGRAM/LOCATION:          Bridge Housing Communities (BHC) San Jose, CA

SHIFT:                                            Day, Swing, Grave

SUPERVISOR:                             BHC Program Coordinator

STATUS:                                        Full-time/Part-time, Non-exempt

 

PROGRAM SUMMARY:

The Bridge Housing Communities (BHC) program will provide interim housing opportunities to unhoused adults in a safe, private, and secure environment. Program participants will be empowered to build stability and self-sufficiency while bridging from homelessness to permanent housing. 

 

Two BHC sites will operate in San Jose, each consisting of 40 single adult sleeping cabins and community space that will include a common shower, restrooms, kitchen, working space, pet area, storage and vehicle parking. Each site will offer a variety of supportive services, community engagement and direct contributions to help each participant achieve stable housing. Sites will be fully staffed and operate seven days per week, 24 hours per day with on-site security services.

 

DUTIES/RESPONSIBILITIES:

Direct Client Service (90%)

  • Responsible for the care, welfare, safety, and security of participants during their stay
  • Welcome all agency guests to the facility, including program participants, volunteers, staff, and community members
  • Ensure fair procedures and practices, as well as safety within the BHC Site
  • Provide information and referrals to BHC participants
  • Check clients into and out of the facility using the HMIS database
  • Distribute clothing, linens, toiletries, and any other items supplied by the program
  • Provide general site clean-up, reporting any maintenance or janitorial needs to the Shift Manager or Project Coordinator in a timely manner
  • Conduct site, neighborhood and perimeter checks   
  • Handle all emergencies by contacting appropriate staff/agencies
  • Report any incidents and complete incident report
  • Conduct business according with employee handbook, exercising judgement and serving the best interests of the agency and community
  • Maintain compliance with agency/BHC site policies and procedures

 

 

General (10%)

  • Represent HomeFirst and the program appropriately to volunteers, donors, outside agencies and the public
  • Assist with office-related tasks as needed
  • Attend all mandatory meetings, workshops, and trainings
  • Perform other general duties as assigned

 

QUALIFICATIONS:

Education and Experience

  • High School Diploma or GED
  • Experience working with unhoused individuals preferred
  • Experience in customer service preferred

 

Skills, Abilities, and Knowledge

  • Ability to work with people of diverse social backgrounds
  • Ability to take direction
  • Strong written and oral communication skills
  • High level of flexibility and ability to prioritize appropriately
  • Ability to present oneself and the agency professionally to internal and external audiences
  • Ability to work as a member of a team
  • Ability to regularly lift up to 30 lbs.

 

Other

  • Sensitivity to the needs of unhoused individuals and families
  • Observant of the environment and the people within it
  • Desire to continually develop skills and increase knowledge
  • Values being part of a coordinated team
  • High level of professionalism with internal and external audiences
  • Strong sense of accountability

 

ABOUT THE AGENCY:

HomeFirst is a leading provider of services, shelter and housing opportunities to the homeless and those as risk of homelessness in Santa Clara County.  We serve more than 4,000 adults, veterans, families, and youth each year at seven locations, including the Boccardo Reception Center, which is the county’s largest homeless services center.   In more than 35 years of experience, we’ve learned that everyone has the potential to get housed and stay housed. We are relentlessly focused on eliminating barriers to housing and stability for everyone we serve.

Home First is an equal opportunity employer and considers qualified applicants for employment   without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other status protected by law.

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