Resident Coordinator CWSP Mountian View

$18.00 hourly
  • HomeFirst
  • Sunnyvale, CA, USA
  • Nov 20, 2019
Full time,   Part time,   Temporary,   Seasonal   Customer Service Education Entry Level Nonprofit-Social Services Other

Job Description

POSITION:                           Resident Coordinator       

PROGRAM/LOCATION:     Cold Weather Shelter (CWSP)/Mountain View, CA

SHIFT:                                  Day, Swing, Grave, On-call

SUPERVISOR:                     Shelter Site Manager

STATUS:                               Non-exempt       



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HomeFirst has operated the Cold Weather Shelter Program (CWSP) since 1987 to provide temporary shelter during the cold weather and rainy season to people who are homeless. Our focus is on providing a safe environment and the basic necessities of life.  Resident Coordinators are responsible for the care and supervision of the clients staying at the shelter.



Direct Client Service (90%)

  • Responsible for the care, welfare, safety, and security of clients during their shelter stay
  • Ensure fair procedures and practices, as well as safety within the facility
  • Provide information and referrals to shelter guests
  • Assist with daily set-up and break-down of the shelter, including setting up sleeping mats, tables and chairs, etc., and for any special events or activities as needed
  • Welcome clients and volunteers to the facility
  • Check clients into and out of the facility using the HMIS database
  • Distribute clothing, linens, toiletries, and any other items supplied by the program
  • Provide general site clean-up, reporting any maintenance or janitorial needs to the Shift Manager or Services Director in a timely manner
  • Conduct bed, facility, and perimeter checks   
  • Assist with monitoring meals and determining meal counts where appropriate
  • Complete intake of homeless guests as required
  • Handle all emergencies by contacting appropriate staff/agencies
  • Report any incidents and complete incident report
  • Participate in meeting the program’s service delivery goals and outcomes as outlined in the service management plan

General (10%)

  • Represent HomeFirst and the program appropriately to volunteers, donors, outside agencies and the general public
  • Assist with office-related tasks as needed
  • Attend meetings, workshops and trainings as requested
  • Perform other duties as assigned by supervisor



Education and Experience

  • High School Diploma or GED
  • Experience working with the homeless population preferred
  • Experience in customer service preferred

Skills, Abilities, and Knowledge

  • Ability to work with people of diverse social backgrounds
  • Ability to take direction
  • Strong written and oral communication skills
  • High level of flexibility and ability to prioritize appropriately
  • Ability to present oneself and the agency professionally to internal and external audiences
  • Ability to work as a member of a team
  • Ability to regularly lift up to 30 lbs.


  • Sensitivity to the needs of homeless individuals and families
  • Observant of the environment and the people within it
  • Desire to continually develop skills and increase knowledge
  • Values being part of a coordinated team
  • High level of professionalism with internal and external audiences
  • Strong sense of accountability



We serve more than 4,000 adults, veterans, families, and youth each year at seven locations, including the Boccardo Reception Center, which is the county’s largest homeless services center. In more than 35 years of experience, we’ve learned that everyone has the potential to get housed and stay housed. We are relentlessly focused on eliminating barriers to housing and stability for everyone we serve.

Home First is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other status protected by law.


When applying, please note that you saw the job posted on the NOVA Job Board. If you need help with your resumé, please see a NOVA Career Advisor.