Service Support Specialist

$25.00 hourly
  • Sciton, Inc.
  • 925 Commercial Street, Palo Alto, CA, USA
  • Jan 14, 2020
Full time   Manufacturing

Job Description

Service Support Specialist—Shipping& Receiving

We are SCITON—Our culture and company strength stems from our diverse collection of talented and motivated employees. One word that best describes Sciton is 'family’ because we treat each member of our team like family.

We give our employees the support, recognition, and room to grow their careers on our campus. We empower them to use their creative genius. In fact, we incentivize their innovation. We look for lifelong learners, problem solvers, and individuals who excel in a challenging, team-oriented environment. We hire individuals who want to retire with us. How do you feel about that? Are we the right Pre-IPO company for you?


Provide service operations support related to manufacturing and distribution of medical laser equipment to domestic and international customers.

Duties and Responsibilities

Service Activities

  • Assembly of customer orders and prepares goods for shipment.
  • Open calls within Sciton’s ERP system to track movement of parts and field service activity
  • Receipt of parts and closing calls to initiate billing upon completion of field service activities
  • Work with management to resolve issues that may surface during the call closing process
  • Update Material Order Spreadsheet during and after call processing.
  • Review and update customer installed base, as required
  • Feed necessary information to Accounting for invoice generation

Other Tasks

  • Weekly Inventory
  • Assist with scanning and maintaining electronic device history records (eDHRs) and other corporate documentation
  • As assigned by management


  • Bachelor’s degree in business or technical field preferred
  • 1-2 years of work experience, preferable within manufacturing operations
  • Computer skills in Microsoft Office, especially Excel and Word
  • Enterprise solution software familiarity is a plus
  • Rely on instructions and pre-established guidelines to perform the functions of the job.
  • Self-motivated, results-oriented, highly-organized, creative, enthusiastic, and capable of
  • staying under control with pressure from multiple ongoing projects
  • Flexible, with the ability to multi-task
  • Excellent oral and written communication skills
  • Ability to work independently as well as in a team environment


The compensation package is comprised of base wage, performance bonus, and equity participation in a pre-public company. Sciton offers a competitive salary and incentive package which includes:

  • Medical, dental, vision and life insurance
  • Company paid holidays, and accumulated vacation days
  • Incentive bonus based on achievement of individual and/or company performance goals

If interested and qualified, please send resume to jobs(at)

Sciton provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status (including pregnancy, childbirth, or related medical conditions), protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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