Assistant Shelter Manager - Boccardo Reception Center

$23.00 - $28.00 hourly
  • HomeFirst
  • San Jose, CA, USA
  • May 12, 2020
Full time   Customer Service Management Nonprofit-Social Services Other

Job Description

POSITION:                               Assistant Shelter Manager

PROGRAM/LOCATION:       Boccardo Reception Center/San Jose, CA

SUPERVISOR:                         Shelter Manager

STATUS:                                    Full-time, Regular/Non-exempt



The Boccardo Reception Center (BRC) is the largest homeless shelter and service facility in Santa Clara County, with a capacity of up to 250 homeless persons. The BRC is a multi-service facility that offers numerous programs and services, including year-round emergency shelter, a medical clinic, public benefits enrollment and advocacy, job search and retention assistance, group workshops and additional resources, information and referral to community partners, housing search and financial assistance, as well as free restroom, shower, and laundry facilities. The BRC is open and staffed seven days per week, 24 hours per day.



 Direct Service (70%)

 •        In conjunction with the Shelter Manager, provide day-to-day support with BRC operations

 •        Comply with all HIPPA requirements

 •        Assist with data reports, program documents, responding to email correspondence from the                     public, providing meeting minutes, etc. 

 •        Overlook and support the proper function of shelter programs by working directly with guests to               provide appropriate resources, referrals, and guidance as needed

 •        Work closely with staff to mitigate security and safety concerns and related issues

 •        Assist in investigating and responding to incident reports and grievances

 •        Assist with the recruitment, evaluation and supervision of shelter staff

 •     Support shelter guests and train operations staff on shelter practices, intake paperwork, and                      HMIS-related documentation, including VI-SPDATs

 •        Perform and train operations staff on service delivery practices, including Trauma Informed Care,             client-centered practice, and Crisis Prevention Intervention model

 •        Facilitate and co-facilitate shelter house meetings, orientation meetings, and operations staff                    meetings

 •        Attend all mandatory meetings, supervision, workshops, and trainings

 •        Represent HomeFirst and the program appropriately to volunteers, donors, outside agencies and             the public    

 •        Complete weekly staff schedules, adjust, and provide coverage as needed

 •        Assist with office-related tasks and other duties assigned by Shelter Manager

 •        Review and assist with employee timesheets to reflect accurate information and approve as                     needed

 •        Serve as on-call after-hours support and/or coverage


Program Administration (30%)

 •        In conjunction with Shelter Manager, meet all applicable shelter program delivery goals and                        implement shelter operations practices

 •        Assist staff with HMIS database system, in daily entries and meeting deadlines, by training and                 reviewing as needed  

 •        Document, via HMIS, all direct services provided to guests within 72 business hours and properly             maintain all other case file paperwork and documentation

 •        Conduct ongoing re-assessments of the clients’ needs and self-sufficiency, and document                         assessment in HMIS

 •        Establish and maintain productive working relationships with other departments 

 •        Assist with the program’s activities in an advocacy capacity for clients, including timely violation               reports, documentation of property incidents, and resolution to grievances



 Education and Experience

 •    Bachelor’s degree in Social Work or a related human services field required with some management       experience and a minimum of 1 year of relevant work experience (Bachelor’s degree may be                       substituted by a high school diploma or GED with some management experience and 4 years of                relevant work experience)

 •    Supervision experience and training of personnel preferred


 Skills, Abilities, and Knowledge

 •        Ability to work with people of diverse social backgrounds

 •        Ability to take direction and maintain confidentiality of sensitive information

 •        Strong interpersonal skills 

 •        Strong computer and internet skills, including HMIS and MS Office applications

 •        Strong facilitation and organizational skills

 •        Strong written and oral communication

 •        Strong sense of accountability and customer service skills

 •        Ability to lead and work as a member of team

 •        High level of flexibility and ability to prioritize appropriately

 •        Present with a high level of professionalism to internal and external audiences

 •        Observant of the environment and the people within it



 •        Sensitivity to the needs of homeless individuals and families

 •        Able to regularly lift up to 30 lbs.

 •        Desire to continually develop skills and increase knowledge



 We serve more than 4,000 adults, veterans, families, and youth each year at seven locations, including the Boccardo Reception Center, which is the county’s largest homeless services center. In more than 35 years of experience, we’ve learned that everyone has the potential to get housed and stay housed. We are relentlessly focused on eliminating barriers to housing and stability for everyone we serve.

 HomeFirst is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other status protected by law.

   When applying, please note that you saw the job posted on the NOVA Job Board. If you need help with your resumé, please request an appointment with a NOVA Career Advisor.