Tech Senior Product Manager, Omnichannel

  • Williams-Sonoma, Inc
  • San Francisco, CA, USA
  • May 26, 2021
Full time Management Systems / Network / Internet

Job Description

We hope you're interested in building a home with us. Even if you don't feel that you meet every requirement listed in this job description, we still encourage you to apply.


About the International Technology Team

The International Technology team is responsible for the architecture, engineering, implementation, support, and operations of international systems portfolio of Williams Sonoma brands like Williams Sonoma, Pottery Barn, West Elm, Mark & Graham & Rejuvenation in multiple channels like e-commerce, stores, franchises and wholesale.

We currently operate company-owned retail stores in the United States, Puerto Rico, Canada, United Kingdom, and Australia and have franchise operated retail stores throughout the Middle East, Mexico, the Philippines, and South Korea. Wholesale partnerships in UK and Ireland support our UK based stores.


Overview of the Senior Product Manager, Omnichannel role

The International Technology Team is looking for a very talented and motivated Senior Product Manager to join our fast-moving Global Product team. The product manager will be tasked with innovating, designing and facilitating the agile implementation of product features to enhance the customer experience of our Williams-Sonoma, Pottery Barn Family and West Elm customers.

We believe this is an exciting opportunity, working on initiatives of significant opportunity and scale. You'll be in the middle of the action - eCommerce and Marketing are at the core of WSI's growth and will continue to fuel our success.

You will have the chance to work at the pace of a start-up with the resources of a $5 billion company. We want you to bring creative ideas to the table and work with our teams to execute them to completion.

We have an outstanding product team with a history of success and a great reputation within our company. We get to work closely with great brands and tackle interesting problems with technology. And we have a smart, experienced leadership team that wants to do it right and is open to new ideas.

Of course, we pay a competitive salary with a comprehensive benefits package. And we get an awesome discount on products from all our brands.



  • Work with various Business and IT eCommerce teams to facilitate and implement the eCommerce Roadmap including measuring feature effectiveness and value.
  • Partner with  Technical Project Managers to lead the execution of eCommerce projects for various WSI brands
  • Serve as primary liaison between Technology, Creative, UI and Business teams
  • Attend project meetings and provide status reports to the business team
  • Work with the Senior Management and Executive team to help define eCommerce strategy and roadmap
  • Facilitate troubleshooting and resolution of daily project issues
  • Develop business requirements for new eCommerce enhancements, features and functionality
  • Educate Brand eCommerce teams on recommendations, guiding discussions to consensus and driving action items
  • Develop high-level business requirements and detailed user stories
  • Recommend and facilitate cross-concept initiatives and features
  • Assists in definition and management of project scope and subsequent change requests
  • Assist in the definition and implementation of new processes as they relate to new features
  • Gather, track and report metrics and key performance indicators for new eCommerce features and functionality
  • Educate the business team on new application and processes related to platform and feature enhancements and ensure the team is equipped and trained appropriately
  • Evaluates alternative operational efficiencies and business process change
  • Facilitate User Acceptance Testing
  • Track and report on issues and solutions and escalates where appropriate
  • Provide support to Business and IT eCommerce teams where necessary
  • Operate a computer and communicate via telephone



  • 5+ years in product management or business analysis roles
  • Bachelor's degree in computers, engineering or equivalent experience.
  • Experience working within Scrum or other Agile environments
  • Deep experience in order management systems, eCommerce business operations, and supply chain network performance metrics
  • Experience in organizing, planning, and executing large-scale Supply Chain and eCommerce projects from vision through implementation.
  • Ability to interface with business as well as technology teams
  • You have a proven ability to understand and discuss technical concepts, manage tradeoffs, and evaluate new ideas with partners across the organization.
  • You have stellar communication skills and an uncanny ability to lead and influence others.
  • Strong interpersonal skills/team player and demonstrated the ability to work with various teams harmoniously while keeping project releases on time and on budget
  • Strong drive towards execution; can-do type of person
  • Ability to perform work onsite in the San Francisco office full-time pending state, local, and Company return-to-work guidance during and after the COVID-19 pandemic.


We believe in People First

We firmly believe that working in a culture focused on diversity, equity, and inclusion spurs innovation, creates healthy and high-performing teams, and delivers superior customer experiences. Our DEI initiatives prompt associate participation and engagement, aligning with our core vision to reflect the communities where we do business and put people first.


Benefits Just for You

Depending on your position and your location, here are a few highlights of what you might be eligible for:  

  • A generous discount on all Williams-Sonoma, Inc. brands
  • A 401(k) plan and other investment opportunities 
  • Paid vacations, holidays, and time off to volunteer 
  • Health benefits, dental and vision insurance, including same-sex domestic partner benefits
  • Tax-free commuter benefits
  • A wellness program that supports your physical, financial and emotional health


Your Journey in Continued Learning

  • In-person and online learning opportunities through WSI University  
  • Cross-brand and cross-function career opportunities 
  • Resources for self-development
  • Advisor (Mentor) program
  • Career development workshops and learning programs
  • Speaker series


WSI will not now or in the future commence an immigration case or "sponsor" an individual for this position (for example, H-1B or other employment-based immigration

 This role is not eligible for relocation assistance.

 Williams-Sonoma, Inc. is an Equal Opportunity Employer. Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances.

When applying, please note that you saw the job posted on the NOVAworks Job Board. If you need help with your resumé, please see a NOVAworks Career Advisor.