Community Services Officer

$4,601 - $5,056 monthly
  • Foothill-De Anza Community College District
  • Los Altos Hills, CA, USA
  • Jul 12, 2021

Job Description

Community Services Officer

 

HR EMPLOYMENT/CAREERS

Closing Date: 7/20/21*

 

*For full-consideration, all application packets must be received by 11:59 pm on the closing date.

 

Starting Salary: $4,600.70 - $5,056.32 (per month) plus excellent benefits; Salary Grade: C1-45

Full Salary Range: $4,600.70 - $6,151.23 (per month)

 

The Foothill-De Anza Community College District is currently accepting applications for the classified position above.

 

ABOUT THE DISTRICT

Foothill - De Anza Community College District, composed of two colleges and an education center, is one of the top performing districts in both California and the United States, and one of the largest, ranking seventh in size among the state's 72 districts, serving more than 58,500 students per year and with an operating budget of $180M unrestricted general fund. Consistent with its mission, the District has a strong commitment to equity and inclusion and incorporates those values in its policies, procedures, and operations, and in its leadership and service to students and the community. Publicly supported and locally oriented, the District fills an essential role in workforce development, continuing education, and skills preparation to meet the changing demands of the highly diverse surrounding population and business communities. The District's students and more than 2,000 faculty and staff enjoy an unparalleled quality of life in an ideal climate, with physically pristine and fiscally sound campuses that have earned their reputation for academic excellence.

 

Foothill - De Anza Community College District Mission Statement:

The mission of the Foothill-De Anza Community College District is student success. We are driven by an equity agenda and guided by core values of excellence, inclusion, and sustainability. Every member of our district contributes to a dynamic learning environment that fosters student engagement, equal opportunity, and innovation in meeting the various educational and career goals of our diverse students. We are committed to providing an accessible, quality undergraduate education dedicated to developing a broadly educated and socially responsible community that supports an equitable and just future for California.

 

DEFINITION

Under general supervision, patrols parking lots, parking areas, and traffic movement within and around the District campus; enforces District parking regulations; collects parking monies from parking permit machines and special events; provides general information and assistance to the public; and performs related duties as assigned.

 

SUPERVISION RECEIVED AND EXERCISED

Receives general supervision from the Chief of Police. Exercises no direct supervision over staff.

 

CLASS CHARACTERISTICS

This is a journey-level class that promotes safety and control on campus and performs enforcement of parking regulations duties for the District. Incumbents receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit.

 

EXAMPLES OF TYPICAL FUNCTIONS (Illustrative Only)

 

• Patrols the District campus, including buildings, facilities, grounds, and other property to provide security support, deter crime, and maintain a safe environment for students, staff, and faculty.

• Performs traffic control; enforces parking and related traffic ordinances; issues citations if warranted; assists in the safe parking and movement of vehicles; serves as officer in charge for traffic accidents.

• Responds to a variety of emergency and public safety situations.

• Maintains accurate records, log sheets, and files; prepares reports related to burglaries, petty theft, lost and found items, traffic accidents, suspects, injury and other criminal activities.

• Conducts interviews with victims; examines evidence and processes information in computer.

• Issues smoking citations and checks for prior citations.

• Collects parking fees from parking machines and special events; counts, delivers, and deposits monies collected.

• Coordinates with other departments as needed, including assisting with special events; creates and posts signs throughout the campus to indicate direction, events, notices, or warnings.

• Operates, maintains and performs minor repairs on parking equipment and meters; represents the District with related vendors.

• Coordinates the maintenance of parking garages and parking lots.

• Communicates with contractors for various services such as security officers, radio repair, and vehicle repair.

• Responds to questions, disturbance complaints and parking citation complaints from the public; investigates complaints.

• Assists in conducting computerized fingerprinting (Live Scan Fingerprinting) for District employees and individuals for outside organizations including State credentials, licensing and citizenship.

• Provides work direction and trains student employees.

• Performs other duties as assigned.

 

QUALIFICATIONS

 

Knowledge of:

 

• Principles, practices, and methods of effective campus security and emergency response and evacuation.

• Applicable federal, state, and local laws, regulatory codes, and procedures relevant to District public safety operations.

• Safety practices and equipment related to the work.

• Techniques of first aid and CPR.

• Operating a motor vehicle in a safe manner under patrol conditions.

• Record keeping and reporting methods, techniques, and procedures.

• Hazardous materials and related abatement methods.

• Campus geography, maps, streets, landmarks, and driving directions.

• Interview techniques.

• Record keeping principles and procedures.

• English usage, grammar, spelling, vocabulary, and punctuation.

• Modern office practices, methods, and computer equipment and software relevant to work performed.

• Techniques for providing a high level of customer service by effectively dealing with the public, students, and District staff, including individuals of diverse academic, socio-economic, ethnic, religious, and cultural backgrounds, disability, and sexual orientation.

 

Ability to:

 

• Demonstrate understanding of, sensitivity to, and respect for the diverse academic, socio-economic, ethnic, religious, and cultural backgrounds, disability, and sexual orientation of community college students, faculty and staff.

• Learn, interpret, apply, explain, and ensure compliance with federal, state, and campus policies and procedures, laws, codes, regulations, and ordinances.

• Obtain necessary information from individuals in stressful or emergency situations.

• Analyze situations and identify pertinent problems/issues; collect relevant information; evaluate realistic options; and recommend/implement appropriate course of action.

• Observe accurately, recall faces, names, descriptive characteristics, facts of incidents, and places.

• Perform technical, detailed, and responsible office support work.

• Operate radio communication equipment.

• Operate a patrol vehicle and patrol equipment in a safe and effective manner.

• Investigate and interview concerning crime, traffic, and related incidents.

• Perform basic first aid and CPR procedures.

• Prepare clear, comprehensive, and concise reports and other information related to observed violations.

• Work confidentially with discretion.

• Understand scope of authority in making independent decisions.

• Establish and maintain a variety of filing, recordkeeping, and tracking systems.

• Organize work, set priorities, meet critical time deadlines, and follow-up on assignments.

• Effectively use computer systems, software applications, and modern business equipment to perform a variety of work tasks.

• Use English effectively to communicate in person, over the telephone, and in writing.

• Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.

• Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.

 

Education and Experience:

Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:

 

Equivalent to completion of the twelfth (12th) grade supplemented by college-level course work in criminal science or related field and one (1) year security experience.

 

Licenses and Certifications:

 

• Possession of, or ability to obtain, a valid California Driver's License by time of appointment.

• POST certified in Traffic 101A and to legally write police reports and non-injury traffic accidents.

• American Red Cross First Aid and CPR certification.

 

PHYSICAL DEMANDS

Must possess the mobility and physical strength and stamina to respond to emergency situations and accidents; to operate a motor vehicle and to visit various District and meeting sites; vision to read printed materials and a computer screen; and hearing and speech to communicate in person, before groups, and over the telephone or radio. The job involves fieldwork requiring frequent walking on uneven terrain, climbing and descending structures to identify problems or hazards. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate various equipment and devices. Positions in this classification frequently bend, stoop, kneel, reach, and climb to perform work and inspect work sites. Employees must possess the ability to lift, carry, push, and pull materials and objects weighing up to 50 pounds. Reasonable accommodations will be made for individuals on a case-by-case basis.

 

ENVIRONMENTAL CONDITIONS

Employees work indoors and outdoors, and are exposed to loud noise levels, cold and hot temperatures, inclement weather conditions, vibration, chemicals, mechanical and/or electrical hazards, and hazardous physical substances and fumes.

 

WORKING CONDITIONS

Must be able to pass a detailed background investigation, physical examination, an in-depth interview with the Chief of Police and the Board. Employees must pass a psychological evaluation and polygraph evaluation. Must be able to work extended shifts or be called back in emergency situations and work with exposure to difficult circumstances, including exposure to dangerous situations.

 

APPLICATION PACKET

 

• A District on-line application on http://hr.fhda.edu/careers/. *In the application, you will provide information, which demonstrates your understanding of, sensitivity to, and respect for the diverse academic, socio-economic, ethnic, religious, and cultural backgrounds, disability, and sexual orientation of community college students, faculty and staff. Additionally, you will be asked to explain how your life experiences, studies or work have influenced your commitment to diversity, equity and inclusion.

• A cover letter addressing your qualifications for the position.

• A current resume of all work experience, formal education and training.

For full-consideration, all required application materials must be included in your application packet and must be received by 11:59 pm on the closing date. We are unable to accept additional, non-required materials, such as reference letters.

 

Please allow yourself ample time to complete your application and resolve any technical difficulties that may arise with your submission. You may also visit our “Applicant Information” to assist with technical difficulties at: http://hr.fhda.edu/careers/a-applicant-instructions.html. We cannot guarantee a response to application questions within 48 hours of the closing date.

 

CONDITIONS OF EMPLOYMENT

Position: Full-Time, Permanent, 12-months per year

Starting date: As soon as possible upon completion of the search process.

 

Excellent benefits package which includes medical coverage for employee and eligible dependents, dental, vision care, employee assistance program, long term disability, retirement benefits and basic life insurance. For information on our benefits package that includes medical for employees and dependents, visit our web site: http://hr.fhda.edu/benefits/index.html. In addition, the District is a participating member of the California Public Employees' Retirement System (CalPERS) and the successful applicant would be a member of the Association of Classified Employees (ACE) Union. The current union agreement can be found online at: http://hr.fhda.edu/_downloads/2018-2021%20ACE%20Agreement.pdf.

 

We are happy to assist individuals with disabilities who require reasonable accommodations to complete the employment process, provided that you notify Employment Services no later than the closing date of the announcement. The successful applicant will be required to provide proof of authorization to work in the U.S. The Foothill-De Anza Community College District does not reimburse applicants for travel, lodging or any other costs incurred by applicant to attend interviews. All interviewing costs incurred will be the responsibility of the applicant.

 

For more information about our application process contact:

Employment Services

Foothill-De Anza Community College District

12345 El Monte Road

Los Altos Hills, California 94022

Email: mailto:employment@fhda.edu

http://hr.fhda.edu/

 

To apply, visit https://apptrkr.com/2358163

When applying, please note that you saw the job posted on the NOVAworks Job Board. If you need help with your resumé, please see a NOVAworks Career Advisor.

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