IT Service Desk Technician

$25.00 hourly
  • Academy of Art University
  • San Francisco, CA, USA
  • Oct 05, 2021
Full time Information Technology

Job Description

Driven. Engaging. Innovative. Do these words motivate you? If so, then we want to talk with you. Academy of Art University offers a rewarding employment experience for those who excel in a dynamic environment and who can consistently deliver high-caliber customer service. We thrive on ingenuity and pursue ideas every day that lead to extraordinary opportunities for tomorrow.  Apply here for your next career!


Academy of Art University is seeking a full-time IT Service Desk Technician to provide PC workstation support to all Academy employees.  The IT Service Desk Technician will provide technical guidance by telephone and by making onsite visits to the Academy's various office locations throughout the city of San Francisco.  Some of the main responsibilities of this position include troubleshooting, installation of software, hardware support, machine setup and deployment, inventory tracking and project assistance.


Candidates must possess knowledge of desktop applications and have prior professional experience installing, configuring, upgrading and maintaining desktops, printers, scanners and related devices. The Academy utilizes a variety of programs including Microsoft Windows OS, MS Office, Adobe Creative Suite and candidates will be required to troubleshoot and install these programs on Academy computers. The IT Service Desk Technician will also provide user network and network administration support.


Additional qualifications include:

  • Must have 2.5 years of professional experience and training.

  • Must possess a working knowledge of Microsoft Os Windows 8.1 Ent. and Windows 10 Ent. as well as remote desktop or similar software

  • CompTIA, A+, N+ or similar certification is a plus.

  • Must have experience replacing internal hardware on a PC or Laptop, work with an Active Directory and troubleshoot network issues, VPN issues, WiFi issues and printer issues.

  • Communicate effectively and demonstrate quality customer service at all times.

  • Possess superior time management and organizational skills.

  • Demonstrate and maintain the ability to complete the following activities on  a regular basis in the course of completing service desk tickets:

    • Bend, squat, crawl and/or climb

    • Lift up to 50 pounds

    • Walk several city blocks at a time and sometimes while carrying heavy equipment

  • Must have a valid California driver's license and be insurable under the Academy's provider. ​



Academy of Art University offers full-time employees health insurance, 401k options, paid vacation based on years of service (15 days' accrual at start), paid holidays, paid sick leave and a commuter benefit program.  The Academy also offers full-time employees an opportunity to take one undergraduate course tuition free each semester.  Employees also have access to our multi-lane swimming pool, fitness center and recreational programs, including our NCAA Division II events.

Academy of Art University is an equal opportunity employer.  All applicants will be considered regardless of age, Aids or HIV positive status, marital status, domestic partnership, medical condition or genetic characteristics, race or national origin, pregnancy, religion, sex, gender identity, gender or sexual orientation, name change, citizenship, physical or mental disability, veteran status or other status protected by federal, state, local or other law. Equal access to the hiring process, services, and employment is available to all persons. Applicants requiring accommodations to the application and/or interview process should contact the Human Resources Manager by calling 415-274-2222.  Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

When applying, please note that you saw the job posted on the NOVAworks Job Board. If you need help with your resumé, please see a NOVAworks Career Advisor.

Deadline to Apply