Resident Coordinator Cold Weather Shelter Program Gilroy

$20.35 hourly
  • HomeFirst Services
  • Oct 12, 2021
Full time, Part time, Temporary, Seasonal Admin-Clerical Customer Service Entry Level Health Care / Medical Nonprofit-Social Services

Job Description

Resident Coordinator Cold Weather Shelter Program  Gilroy

Program Summary:

HomeFirst facilities are open and staffed seven days per week, 24 hours per day. Our focus is on providing a safe environment and the necessities of life. Resident Coordinators are responsible for the care and supervision of the clients staying at the shelter.



Direct Client Service (90%)

  • Responsible for the care, welfare, safety, and security of clients during their shelter stay
  • Ensure fair procedures and practices, as well as safety within the facility
  • Provide information, referrals, housing resources, and program support to shelter guests
  • Assist with daily set-up and break-down of the shelter, including setting-up sleeping mats, tables and chairs, etc., as needed
  • Welcome clients and volunteers to the facility
  • Check clients into and out of the facility using the HMIS database
  • Distribute clothing, linens, toiletries, and any other items supplied by the program
  • Provide general site clean-up, reporting any maintenance or janitorial needs to the Shift Manager or Program Manager in a timely manner
  • Conduct bed, facility, and perimeter checks
  • Assist with monitoring meals and determining meal counts where appropriate
  • Complete intake of homeless guests as required and program housing plans
  • Assist with set-up and break down for any special events or activities
  • Handle all emergencies by contacting appropriate staff/agencies
  • Report any incidents and complete incident reports
  • Participate in meeting the program's service delivery goals and outcomes as outlined in the service management plan
  • Other program duties as assigned


General (10%)

  • Represent HomeFirst and the program appropriately to volunteers, donors, outside agencies and the general public
  • Assist with office-related tasks as needed
  • Attend meetings, workshops, and trainings as requested
  • Perform other duties as assigned by supervisor



Minimum Qualifications:

  • High School Diploma or GED
  • Experience working with the homeless population preferred
  • Experience in customer service preferred


Skills, Abilities, and Knowledge:

  • Ability to work with people of diverse social backgrounds
  • Ability to take direction
  • Strong written and oral communication skills
  • Familiarity with computers, email, internet preferred and able to learn data entry into HMIS
  • High level of flexibility and ability to prioritize appropriately
  • Ability to present oneself and the agency professionally to internal and external audiences
  • Ability to work as a member of a team
  • Sensitivity to the needs of homeless individuals and families
  • Observant of the environment and the people within it
  • Desire to continually develop skills and increase knowledge
  • Values being part of a coordinated team
  • High level of professionalism with internal and external audiences
  • Strong sense of accountability
  • Strong customer service skills



  • Able to perform sedentary work;
  • Able to lift up to 30 lbs. on occasion;
  • Ability to use keyboard and read computer screens for extended periods;
  • Able to stand/sit for extended periods, kneel, reach and bend related to the completion of duties;

When applying, please note that you saw the job posted on the NOVAworks Job Board. If you need help with your resumé, please see a NOVAworks Career Advisor.About HomeFirst Services:

Established in 1980, with 40+ years of experience, we are the premier Silicon Valley provider of homelessness services. We believe that everyone has the potential to get housed and stay housed. We relentlessly focus on eliminating barriers to housing and creating stability for everyone we serve.


HomeFirst Services serves more than 6,000 adults, veterans, families, and young adults each year at multiple locations from Gilroy to Menlo Park all of Santa Clara County as well as southern San Mateo County.