Healthcare Navigator

$26.75 hourly
  • HomeFirst Services
  • San Jose, CA, USA
  • Oct 12, 2021

Job Description

Healthcare Navigator

$26.75 per hour


Program Summary:

The goal of the Supportive Services for Veteran Families (SSVF) program is to end and prevent Veteran homelessness in Santa Clara County. Participants receive individualized case management and targeted financial assistance in accordance with Progressive Engagement, Harm Reduction, and Housing First models of service.

The SSVF Health Care Navigator (HCN) supports this goal by providing connection to healthcare resources for Veterans accessing the programs Emergency Housing Assistance (EHA). The Healthcare Navigator will assess Veterans' medical needs at the point of intake and throughout enrollment, assist Veterans in securing a healthcare provider, schedule necessary medical and mental health appointments, and resolve barriers to healthcare access.



Direct Client Contact/Case Management (70%)

  • Conduct interviews with Veterans and their families and reviews background data on current medical history to assess the need for health care services and contribute to the Veteran's care plan.
  • Regularly review care plan goals with the Veteran.
  • Provide care coordination and interdisciplinary collaboration in the interests of securing and maintaining Veterans' access to health care. The interdisciplinary team may include medical/primary care providers, nursing, and administrative specialists, and case management personnel.
  • Coordinate veterans' access to health care including health care applications, securing a primary care provider, prescriptions, and necessary medical and mental health appointments.
  • Identify and regularly review client barriers to accessing care and provide resources and referrals to support adherence.
  • Provide timely, appropriate, Veteran centered care equitably.
  • Develop and present non-clinical health education to Veteran families.
  • Provide services in the field including Emergency Housing Assistance hotel locations, hospitals, community clinics, and others.
  • Work collaboratively with the team and the Veteran to identify and address systems challenges for enhanced care coordination as needed.
  • Curate a strong understanding of community services and referrals available to Veterans.
  • Conduct outreach to secure additional community resources for Veterans as needed.
  • Accountable for achieving the program's desired outcomes with the program team.
  • Periodically evaluate the effectiveness of the interventions provided and make appropriate modifications to ensure the provision of high-quality care and interventions

Service Documentation and Evaluation (20%)

  • Document via HMIS all Health Care Navigator activity within 3 business days and maintain all other case file paperwork and documentation
  • Communicate regularly with other staff and service providers via email, incident reports, and briefings
  • Effectively utilize case conferencing and supervision to support Health Care Navigator work


General (10%)

  • Attend all meetings and required training as relevant to this position
  • Assist with other duties assigned


Minimum Qualifications:

  • MSW preferred
  • Minimum 2 years in social services or health care field


Skills, Abilities, and Knowledge:

  • Strong verbal and written communication skills
  • Ability to cultivate and maintain positive working relationships with partner agencies
  • Proficient with Microsoft Office Suite
  • Sensitivity to Veteran issues, the needs of the homeless, and those with criminal backgrounds
  • Attention to detail
  • Strong problem-solving skills
  • Desire to work with people of diverse social backgrounds and professional rank
  • Demonstrates initiative, flexibility, and the capacity to respond efficiently to program/Veteran needs
  • Ability to work independently
  • US Military Veteran is desired but not required



  • Valid CA Driver License
  • Reliable personal vehicle & insurance
  • Able to perform sedentary work;
  • Able to lift up to 30 lbs. on occasion;
  • Ability to use keyboard and read computer screens for extended periods;
  • Able to stand/sit for extended periods, kneel, reach and bend related to the completion of duties;

When applying, please note that you saw the job posted on the NOVAworks Job Board. If you need help with your resumé, please see a NOVAworks Career Advisor.About HomeFirst Services:

Established in 1980, with 40+ years of experience, we are the premier Silicon Valley provider of homelessness services. We believe that everyone has the potential to get housed and stay housed. We relentlessly focus on eliminating barriers to housing and creating stability for everyone we serve.


HomeFirst Services serves more than 6,000 adults, veterans, families, and young adults each year at multiple locations from Gilroy to Menlo Park all of Santa Clara County as well as southern San Mateo County.


Services include:


  • Homelessness prevention
  • Emergency and cold-weather shelters
  • Comprehensive Veterans Services
  • Rapid Rehousing programs
  • Bridge Housing Communities
  • Emergency Interim Housing
  • Affordable permanent housing
  • Permanent Supportive housing
  • Street-based outreach


 HomeFirst Services is proud to be an Equal Opportunity and Affirmative Action employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other status protected by law. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. Additionally, HomeFirst Services participates in the E-Verify program, as required by law.

HomeFirst Services is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application process. If you need assistance or accommodation due to a disability, please let your recruiter know.

When applying, please note that you saw the job posted on the NOVAworks Job Board. If you need help with your resumé, please see a NOVAworks Career Advisor.