Case Manager Supportive Services for Veterans Families

$24.64 - $28.92 hourly
  • HomeFirst Services
  • San Jose, CA, USA
  • Nov 16, 2021

Job Description


The goal of HomeFirst’s Supportive Services for Veterans Families (SSVF) project is to provide housing stability to homeless and at-risk veteran households in the County of Santa Clara, California. The agency’s SSVF project will achieve this goal by providing veteran participants with comprehensive supportive services to help them maintain or attain permanent housing.  Intensive, individualized case management services coupled with targeted financial assistance assist participants to avert homeless episodes and attain housing.


Direct Services (70%)

  • Maintain a caseload as a case manager for veterans providing intensive case management and other direct services to participants
  • Provide community-based case management services to program participants
  • Refer participants to eviction defense legal services as appropriate
  • Work with individual landlords and other team members, as appropriate, to address participants tenancy issues/problems
  • With the Program Manager, maintain accurate records of financial support given to participants and process financial assistance requests in a timely manner
  • Collaborate with community partners regarding support services for participants
  • Utilize supervision appropriately, while maintaining open lines of communication and providing updates on intake activity
  • Know and implement agency and program policies and procedures
  • Properly report any suspected cases of abuse
  • Maintain professional relations and conduct
  • Maintain thorough, accurate records of case management activities with every program participant, as required by grant contracts
  • Conduct participant intake per HomeFirst and VA requirements
  • Work with program participants to develop and implement an individual case management plan and provide support to help them achieve their goals
  • Engage in community-wide coordinated entry and master listing efforts
  • Meet regularly with program participants at a frequency determined by the participants’ needs
  • Provide appropriate referrals to other community services 
  • Assist with other duties assigned

 Documentation (20%)

  • Document, via HMIS, all case management activity within 3 business days and maintain all other case file paperwork and documentation
  • Maintain up to date internal service tracking records
  • Participate in ongoing analysis of and program alignment with industry best practices
  • Proactively and consistently improve the quality and effectiveness of program services
  • Conduct ongoing re-assessments of the participants’ needs and self-sufficiency, and document assessment in HMIS

 General (10%)

  • • Attend all meetings and required training relevant to this position
  • • Assist with office-related tasks as needed
  • • Assist with other duties assigned


Education and Experience

  • • Required bachelors degree and a minimum of 1 year of relevant work experience (Bachelors degree may be substituted by a high school diploma or GED and an additional 2 years of relevant work experience)
  • • MSW preferred

 Skills, Abilities, and Knowledge

  • • US Military Veteran is desired but not required
  • • Strong written and oral communication skills
  • • Experience in developing relationships with community partners and outside agencies
  • • Ability to manage multiple projects concurrently and be flexible with priorities 
  • • Demonstrated ability to develop and maintain priorities and meet established deadlines
  • • Exceptional organizational skills
  • • Proficient with Microsoft Office
  • • Strong sense of accountability
  • • Ability to present oneself and the agency professionally to internal and external audiences
  • • Ability to work as a member of a team
  • • Ability to work with people of diverse socio-economic backgrounds
  • • Strong understanding of Veteran issues 
  • • Understanding of and sensitivity to the needs of the homeless
  • • Preference for extensive fieldwork over office-based work
  • • Enjoy providing hands-on instruction in basic living and financial skills


  • • Valid CA driver license and auto insurance
  • • Reliable personal vehicle
  • • Ability to lift up to 30 lbs. on occasion
  • • Ability to visit participants in their homes, which may require walking upstairs

When applying, please note that you saw the job posted on the NOVAworks Job Board. If you need help with your resumé, please see a NOVAworks Career Advisor.


HomeFirst is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other status protected by law.