Receptionist/Concierge

$18 - $21 yearly
  • The Terraces at Los Altos/HumanGood
  • The Terraces at Los Altos, Pine Lane, Los Altos, CA, USA
  • Nov 24, 2021
Full time, Part time Admin-Clerical Health Care / Medical

Job Description

GENERAL STATEMENT OF POSITION

Under general supervision, the primary role of the Concierge is to provide excellent hospitality as they are the first impression for all visitors at HumanGood. The Concierge greets residents, potential residents, families, visitors and vendors while managing both external and internal calls, taking and communicating messages. The Concierge provides an overview of community information to those inquiries in support of the marketing and sales efforts. They assist with resident services such as transportation, mail and deliveries and the coordination of visitors. The Concierge will ensure that resident’s privacy, rights and safety is maintained at all times. The Concierge disseminates information in person or on telephone; operates a telephone console or switchboard, computer, fax machine, copy machine; performs general clerical and light administrative duties. As a representative and team member of the company, this position is expected to present oneself in a manner that reflects professionalism and ensures resident satisfaction.

Work Duties

  • Greets residents, potential residents, families, visitors and vendors while managing both external and internal calls, taking and communicating messages;
  • Assist with resident services such as transportation, mail and deliveries and the coordination of visitors;
  • Receives, sorts and distributes incoming mail and packages, prepares outgoing mail and packages for company and residents;
  • Operates postal machine;
  • May perform moderate clerical or administrative duties;
  • Balances and manages cashbox and receives payment for incidental purchases by residents or employees;
  • Maintains current files of emergency information on all residents;
  • Posts memorial notices;
  • Notifies security of any problems;
  • May type newsletter and menu for Department of Dining Services;
  • Performs emergency call procedures according to established policy;
  • May post charges for dining room, tray service and beauty shop to resident accounts;
  • Attends in-service training workshops and meetings as required;
  • Provides effective and courteous service to all residents, guests and co-workers;
  • Performs other related essential duties as required.

 

MINIMUM REQUIREMENTS 

Education

  • High school diploma, GED or equivalent

Experience/Training

  • Prefer three years’ clerical experience or any equivalent combination of training and experience which provides the required skills, knowledge and abilities.
  • Computer skills using Microsoft suite and desktop publishing software, faxing, copying and the use of a paper shredder; minimum one year,

Certificates, Licenses, Registrations

  • None

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