Case Manager - Homelessness Prevention

$24.64 - $27.85 hourly
  • HomeFirst Services
  • San Jose, CA, USA
  • Jan 14, 2022
Full time Nonprofit-Social Services

Job Description

POSITION:                                    Case Manager

PROGRAM/LOCATION:              Homelessness Prevention

                                                        3180 Newberry Dr., San Jose

SUPERVISOR:                               Program Manager

STATUS:                                        Full-time/Non-exempt



The goal of HomeFirst’s Homelessness Prevention program is to prevent homelessness for at-risk households in the County of Santa Clara, California. We achieve this goal by providing time-limited rental subsidies, case management, mediation, and other supports to program participants.

HomeFirst’s Homelessness Prevention program is a part of the Santa Clara County Homelessness Prevention System (HPS), a network of over 20 agencies working together to eliminate homelessness by preventing its occurrence.


Direct Services (70-80%)

  • Maintain a caseload of 25 program participants, including both short and longer-term enrollments
  • Conduct pre-screens to determine the eligibility of prospective participants
  • Provide information and referral to community resources for those who do not meet eligibility criteria
  • Process intakes for those who meet eligibility criteria and are approved for admission
  • Conduct thorough participant needs assessments, including bio-psycho-social assessments, to support the development of individualized housing stability plans
  • Provide direct and indirect assistance with financial management, crisis resolution, employment and benefits, advocacy, and other services as needed
  • Meet participants both in the office and in the field for community-based service delivery at a frequency determined by participants’ need
  • Work collaboratively with individual landlords, community partners, and other team members as appropriate to address participant housing stability
  • Administer financial assistance as needed
  • Utilize supervision appropriately, maintain open lines of communication, and provide updates on service delivery
  • Learn and demonstrate knowledge of agency and program policies and procedures
  • Report any suspected cases of abuse and neglect in accordance with state-mandated reporter law
  • Engage in system-wide case conferencing and coordination efforts
  • Conduct outreach and community engagement activities

 Documentation (10-20%)

  • Maintain accurate and timely records of services rendered, including but not limited to case notes, participant records, and financial transactions
  • Maintain all other program documentation in accordance with policy
  • Participate in ongoing analysis of and program alignment with industry best practices
  • Proactively and consistently improve the quality and effectiveness of program services

 General (10%)

  • Attend all meetings and required training relevant to this position
  • Assist with office-related tasks as needed
  • Assist with other duties assigned


Education and Experience

  • Required bachelor's degree and a minimum of 1 year of relevant work experience. Bachelor’s degree may be substituted by a high school diploma or GED and an additional 2 years of relevant work experience).

 Skills, Abilities, and Knowledge

  • Bilingual, bicultural preferred
  • Desire to work with people of diverse socio-economic backgrounds
  • Strong sense of accountability
  • Experience developing relationships with community partners and outside agencies
  • Ability to manage multiple projects concurrently
  • Strong written and oral communication skills
  • Demonstrated ability to prioritize and meet established deadlines
  • Exceptional organizational skills
  • Proficient with Microsoft Office
  • Ability to present oneself and the agency professionally to internal and external audiences
  • Ability to work as a member of a team
  • Sensitivity to the needs of people experiencing housing crises
  • Enjoy providing hands-on instruction in basic living and financial skills


  • Valid CA driver license and auto insurance
  • Reliable personal vehicle
  • Ability to lift up to 30 lbs. on occasion
  • Ability to visit participants in their homes, which may require walking upstairs

When applying, please note that you saw the job posted on the NOVAworks Job Board. If you need help with your resumé, please see a NOVAworks Career Advisor.


HomeFirst is a leading provider of services, shelter, and housing opportunities to the homeless and those at risk of homelessness in Santa Clara County. We serve more than 5,000 adults, veterans, families, and youth each year at seven locations including our Boccardo Reception Center, which is the county’s largest homeless services center. We are relentlessly focused on eliminating barriers to housing.

HomeFirst is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other status protected by law.

When applying, please note that you saw the job posted on the NOVAworks Job Board. If you need help with your resumé, please see a NOVAworks Career Advisor.