Outreach Specialist Boccardo Reception Center

$23.92 - $27.85 hourly
  • HomeFirst Services
  • San Jose, CA, USA
  • Jan 14, 2022
Full time, Part time Nonprofit-Social Services

Job Description

HomeFirst Citywide Outreach and Shelter Project is designed to connect street and encampment homeless individuals to shelter, services, and housing. The target populations for this program are vulnerable, chronically homeless individuals who are living on the streets or in encampments throughout San Jose. Program staff will provide a consistent presence on the streets and other outdoor locations throughout San Jose to build rapport and trust with unsheltered homeless residents. The goal of the program is to connect clients to services that will result in permanent housing.


Direct Service 80%

• Provide street and encampment-based outreach to the homeless in San Jose.
• Provide information and referrals to community services, such as employment counseling, health care, mental health services, etc.
• Transport clients, in an agency vehicle, to the BRC shelter or other appropriate destinations. Provide UPLIFT requests for those who qualify.
• Conduct VI-SPDATS assessments as appropriate to determine client vulnerability, self-sufficiency, and appropriate housing or service program referral and/or placement.
• Complete all appropriate data collection, Salesforce, HMIS data entry, paperwork, and tracking of activities within 2 business days.
• Respond to the Homeless Helpline calls/emails for assistance within 1 business day.
• Assist clients with accessing public benefits and assistance as appropriate.
• Connect or refer clients to services provided at the BRC shelter service center.
• Make timely and accurate decisions in emergency or crisis situations with particular awareness of the need for the safety of all clients, staff, or volunteers involved.
• Provide street-based case management to the unhoused population.
• To provide access to emergency shelter, meals, showers, and laundry services to unsheltered homeless individuals.
• Staff the Hotline weekly and monitor/update the Outreach bed list.
• Provide excellent customer service when staffing HomeFirst Homeless Helpline.
• Weekend and after-hours support required when requested from the City.


General 20%
• Utilize supervision appropriately, maintain open lines of communication, and provide updates on activities regularly.
• Know and follow agency and program policies and procedures.
• Properly report any suspected cases of abuse.
• Other duties as assigned.

Education and Experience

• High school diploma or GED; Bachelor’s degree in Social Work or related field is a plus
• Having personal or professional experiences with homelessness


Skills, Abilities, and Knowledge

• Knowledge of highly-utilized locations in San Jose where homeless congregate and camp
• Ability to walk long distances and on rough terrain (such as trails to creek-side encampments and high traffic areas)
• Ability to lift and carry outreach supplies (usually in a backpack, up to 30 lbs.)
• Understanding of and sensitivity to the needs of the homeless
• Commitment to increasing the housing stability and self-sufficiency of the homeless
• Strong verbal and written skills; knowledge of multiple languages is desirable
• Good problem-solving skills and the ability to prioritize multiple tasks
• Ability to work with people of diverse social backgrounds and professional rank
• Demonstrated effective communication skills
• Knowledge and understanding of community resources and human services
• Initiative, flexibility, and the capacity to respond effectively in all situations
• Good collaboration skills and the ability to work independently with limited supervision
• Ability to work as part of a diverse team
• Basic computer skills, including knowledge of MS Office applications and the internet


• Clean driving record
• Valid CA driver license and legally required insurance; reliable transportation

When applying, please note that you saw the job posted on the NOVAworks Job Board. If you need help with your resumé, please see a NOVAworks Career Advisor.

About HomeFirst Services:

Established in 1980, with 40+ years of experience, we are the premier Silicon Valley provider of homelessness services.  We believe that everyone has the potential to get housed and stay housed. We relentlessly focus on eliminating barriers to housing and creating stability for everyone we serve.


HomeFirst Services serves more than 6,000 adults, veterans, families, and young adults each year at multiple locations from Gilroy to Menlo Park – all of Santa Clara County as well as southern San Mateo County. 


Services include:

  • Homelessness prevention
  • Emergency and cold-weather shelters
  • Comprehensive Veterans’ Services
  • Rapid Rehousing programs
  • Bridge Housing Communities
  • Emergency Interim Housing
  • Affordable permanent housing
  • Permanent Supportive housing
  • Street-based outreach


Benefits of joining the HomeFirst team:

  • Professional growth opportunities within the organization
  • 100% medical coverage for employees with an opportunity to add dependents at a shared cost
  • 401k match up to 4%
  • 12 observed Holidays
  • Generous PTO, accrual begins with 120 hours annually and increase with tenure
  • 4 hours of Community Engagement are provided annually
  • Access to our Emergency Assistance Program (EAP) services
  • Pet Insurance options are available


HomeFirst Services is proud to be an Equal Opportunity and Affirmative Action employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other status protected by law. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. Additionally, HomeFirst Services participates in the E-Verify program, as required by law. 

HomeFirst Services is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application process. If you need assistance or accommodation due to a disability, please let your recruiter know.

When applying, please note that you saw the job posted on the NOVAworks Job Board. If you need help with your resumé, please see a NOVAworks Career Advisor.