Resident Services Coordinator – Iamesi Village

$24.64 - $27.85 hourly
  • HomeFirst Services
  • San Jose, CA, USA
  • Jan 14, 2022
Full time, Part time Nonprofit-Social Services

Job Description


Established in 1980, with 40+ years of experience, we are the premier Silicon Valley provider of homelessness services.  We believe that everyone has the potential to get housed and stay housed. We relentlessly focus on eliminating barriers to housing and creating stability for everyone we serve.

HomeFirst Services serves more than 6,000 adults, veterans, families, and young adults each year at multiple locations from Gilroy to Menlo Park – all of Santa Clara County as well as southern San Mateo County. 

Services include:

  •         Homelessness prevention
  •         Emergency and cold-weather shelters
  •         Comprehensive Veterans’ services
  •         Rapid Re-Housing programs
  •         Bridge Housing Communities
  •         Emergency Interim Housing
  •         Affordable permanent housing
  •         Permanent Supportive Housing
  •        Street-based outreach


Benefits of joining the HomeFirst Team:

  •         Professional growth opportunities within the organization
  •         100% medical coverage for employees with an opportunity to add dependents for a shared             cost
  •         401k match up to 4%
  •         12 observed holidays
  •         PTO accrual begins with 120 hours annually and increases with tenure
  •         4 hours of Community Engagement PTO provided annually
  •         Access to our Emergency Assistance Program (EAP) services
  •         Pet insurance options are available


HomeFirst Services is proud to be an Equal Opportunity and Affirmative Action employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other status protected by law. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. Additionally, HomeFirst Services participates in the E-Verify program, as required by law.


HomeFirst Services is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application process. If you need assistance or accommodation due to a disability, please let your recruiter know


The Resident Services Coordinator is responsible for providing drop-in services, planning skill-building programming and social opportunities, and connecting residents to resources that support their stable housing. To this end, the Resident Services Coordinator participates in our collective effort to end and prevent homelessness.


Knowledge and Experience, General

  • 1 year of paid or volunteer experience in social work or related human services required
  • Bachelor of Arts in Social Work or related human services degree preferred, not required
  • Proficient in Microsoft Office suite
  • Valid CA driver’s license


The Iamesi Village Resident Services Coordinator is passionate about serving others and sees themself in a helping profession long term. They are proactive and enjoy providing resources and skill-building opportunities that reflect the needs of our participants.

They manage their time well and demonstrate strong organizational abilities. With the support of program leadership, the Resident Services Coordinator participates in our culture of learning and increases their knowledge of evidence-based practices over the course of their employment. Together, we model the values and principles of HomeFirst within the agency and the broader community.

HomeFirst is a diverse company in a diverse field, and the Resident Services Coordinator seeks to work with people from a variety of social and economic backgrounds. They are a highly collaborative member of our participant services team and enjoy a team-oriented work environment.


  • Communicate and collaborate with residents to understand and respond to resource needs.
  • Liaise with property management staff to build community programming that supports residents’ housing stability.
  • Assist residents through drop-in services. This may include:
    • Providing connections to community resources for food, transportation, education, and other benefits
    • Tenant education
    • Information and referral
    • Other direct services
  • Plan on-site adult education, health, and wellness, or skill-building classes and recreational activities for residents.
  • Develop links with the local community by networking with service organizations, faith-based institutions, corporations, foundations, locally-based community agencies, businesses, and schools.
  • Prepare and distribute announcements and activity schedules to residents.
  • Utilize the database provided by HomeFirst to track and report on our services.
  • Maintain all required documents and records necessary to ensure the quality of services to all clients served.

Perform other duties assigned by supervisor.

When applying, please note that you saw the job posted on the NOVAworks Job Board. If you need help with your resumé, please see a NOVAworks Career Advisor.