Behavioral Health Billing and Intake Coordinator

$23.00 - $24.00 hourly
  • HomeFirst Services
  • San Jose, CA, USA
  • Jan 14, 2022
Full time Health Care / Medical Nonprofit-Social Services

Job Description

POSITION:                                                     Behavioral Health Billing and Intake Coordinator- 32 hours

PROGRAM/LOCATION:                              HomeFirst Services of Santa Clara County

SUPERVISOR:                                              Program Manager

ADDRESS:                                                     3180 Newberry Rd, San Jose, CA 95118

JOB TYPE:                                                     Non-Exempt

JOB STATUS:                                                Regular, Full Time with Benefits, 32 hrs/week

COMPENSATION:                                        $24.00




The goal of HomeFirst’s North County Care Coordination Project is to provide permanent housing stability and maintenance for chronic homeless individuals and families in the Northern part of Santa Clara County, California. The agency’s North County Care Coordination Project will achieve this goal by providing participants with comprehensive supportive services to help them maintain or attain permanent housing. Intensive, individualized, and therapeutic case management services coupled with linkage to a network of community resources- psychiatric, medical, and otherwise, assist clients to avert homelessness, maintain housing, and increase self-sufficiency.  The North County Care Coordination Project is Medi-Cal certified and provides therapeutic services to program participants.    




Billing (50%)

  • Assist with the client census and billing process for clinical services clients in collaboration with the 3rd party payer, Medi-Cal
  • Maintain client records
  • Maintain current Medi-Cal eligibility information
  • Assist with auditing, billing, and maintaining client and billing records
  • Input and maintain client information in the UNICARE system
  • Produce monthly billing reports and track productivity
  • Attend all billing-related meetings
  • Collaborate with Finance Dept on billing-related material
  • Perform other duties as necessary for the good of the agency and as assigned by the supervisor.
  • Work in collaboration with program staff to ensure billing is turned in on time each month

 Intake (25%)

  • Maintain referral logs, client census, and funding eligibility tracking system.
  • Initiate and manage opening and discharge process, ensuring that all required forms, consents, legal documentation, etc. are in place, and that all related activities have occurred in a timely manner.
  • Maintain tracking and data tools for programs including, but not limited to: Admit/Discharge, Program Censuses, Client Registry, Annual Updated Forms, and Document Tracking


Outreach/Light Touch Case Management (25%)

  • Provide support to case managers by obtaining documents to house clients (such as social security information, ID, income verification, general assistance)
  • Transport clients, as needed, to obtain documentation mentioned above
  • Support case managers in locating missing clients
  • Provide support as a backup for emergency client needs
  • Support case managers in obtaining benefits for clients
  • Assist in engaging clients 


  • Attend all meetings relevant to this position
  • Assist with office-related tasks as needed
  • Assist with other duties assigned




  • High School Diploma or equivalent required; AA or technical/vocational/secretarial school diploma preferred
  • Two years billing/administrative experience in mental health or health care setting preferred but not necessary



  • Exceptional organizational skills
  • Strong written and oral communication skills
  • Ability to manage multiple projects concurrently and be flexible with priorities
  • Demonstrated ability to develop and maintain priorities and meet established deadlines
  • Familiarity with Medi-Cal billing and Medi-Cal documentation preferred, but not necessary
  • Experience with UNICARE data system preferred, but not necessary
  • Ability to learn Medi-Cal billing and the UNICARE system, if not familiar with it
  • Strong sense of accountability
  • Ability to present oneself and the agency professionally to internal and external

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