Campus Safety Officer

  • Santa Clara University
  • Santa Clara, CA, USA
  • May 05, 2022
Full time, Direct Hire Other

Job Description

Position Title:

Campus Safety Officer

Position Type:

Regular

Salary Range:

Hourly rate - $22.16 per hour
($46,092.80 annual plus potential overtime and shift differential up to $25,000)

Pay Frequency:

Hourly

Campus Safety Services

As part of the Division of Student Life, Campus Safety Services (CSS) collaborates across divisions and departments to support a diverse and inclusive University community in a manner that fosters safety and belonging, and that encourages student learning and success.  CSS operates 24/7/365, serving the community of students, faculty, staff, alumni and University guests. CSS staff are collaborative partners in implementing the Jesuit commitment to cura personalis with all members of our community, particularly with regard to the holistic formation of our students.

 

The Campus Safety Officer (CSO, unarmed) is a member of the CSS team that builds community by maintaining a safe, secure and respectful campus environment.  CSOs are unsworn, unarmed security, safety and service personnel.

 

A. POSITION PURPOSE: 

The ideal candidate is service oriented, has strong situational awareness and is respectful and adaptable. Campus Service Officers (CSOs, unarmed) respond to calls and provide information to individuals seeking inquiries; patrol assigned areas by foot, bicycle or mobile vehicle; enforce university, state and local policy and regulations; investigate and respond to hazards; prepare incident reports and perform a wide range of administrative duties.

 

Candidates must demonstrate: skills in working as part of a diverse team; skills in establishing and maintaining cooperative working relationships with department members, neighboring agencies, and the campus community; a strong commitment to cultural, gender, racial, and other aspects of diversity; ethics and integrity; and a strong understanding of and commitment to community-oriented service and safety.

 

B. ESSENTIAL DUTIES AND RESPONSIBILITIES:

Patrol and Dispatch:

Conduct security patrols of the 106+ acre SCU properties 24 hours a day, year-round. Patrol assigned area(s) on bike or foot, in assigned motor vehicle, or other specialized vehicle to ensure SCU Community is safe. Conduct safety and security checks of the campus 68+ buildings and structures, making contact with persons needing assistance and documenting maintenance issues. Enforce university, state and local policy and regulations, administrative policies and procedures. Report and investigate possible violations of university, state and local policy and regulations. Make reports on most misdemeanor level crimes as provided for in the current Memorandum of Understanding (MOU) with the Santa Clara Police Department. Answer both routine and emergency telephone calls and prioritize Campus Safety Services response to competing calls for service. Operate the computer aided dispatch (CAD) system used to document all incidents and calls received in dispatch. Monitor the alarm systems that report to the dispatch center. Issue keys and ACCESS cards to authorized personnel as needed and appropriate. Serves as Campus Security Authority as outlined by the Clery Act.

 

Campus Services: Secure (lock/unlock) most administrative and academic buildings on a set schedule throughout the week and weekend; Secure certain buildings upon request. Ensure that any slip, trip or fall hazard is made as safe as possible including attempting to remedy the problem entirely. Provide escorts to SCU faculty, staff and students from/to SCU property upon request. Provide education, information and awareness on a formal and informal basis to students and employees. As needed, assist with student safety training; including fire drills, evacuation procedures, and disaster preparedness.

 

Housing & Residence Life (HRL):    Respond to all reported disturbances, emergencies, and suspicious circumstances and assist the HRL staff when called; conduct room searches when requested by HRL staff. Perform lockouts for resident students when the Housing & Residence Life Office is closed (5 PM to 8 AM, Monday through Friday and weekends) or at the request of HRL staff. Triage urgent maintenance issues in the residence halls that pose a safety concern or may cause significant property damage, often immediately calling for after-hours facilities and custodial support. Assist with reviewing camera footage in response to student behavior incidents at the request of HRL staff. Submit any non-urgent maintenance issues they encounter in the residence halls directly into the SCU work order system (AiM).

 

Parking and Transportation Services: Sell parking permits to faculty, staff, and students. Patrol the parking areas during the enforcement hours. Enforce all parking regulations in all campus parking lots. Issue citations to vehicles found in violation of the parking regulations. Set up barricades and other traffic controls to assist various Facilities projects and arrange for the towing of vehicles out of restricted areas. Provide jumpstarts and vehicle lock out assistance.

 

Emergency Response: Respond to all emergencies and request appropriate additional response if needed. Work with responding personnel (Santa Clara Police Department, Fire Department, Utilities, EMT’s, Paramedics) in handling a range of emergencies on campus property. Understand all university-specific policies and procedures, and implement emergency response activities as appropriate. Triage urgent maintenance issues throughout campus that pose a safety concern or may cause significant property damage (i.e. overflowing toilets, broken windows, leaking pipes, secure exterior or bedroom doors).

 

C. PROVIDES WORK DIRECTION

This position does not provide work direction.

 

D. GENERAL GUIDELINES

 

See Sections A, B and E.

 

E. QUALIFICATIONS: 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The items below are representative of the knowledge, skills, abilities, education, and experience required or preferred. This position requires the ability to effectively establish and maintain cooperative working relationships within a diverse environment.

 

As a condition of employment, an employee must successfully complete a background investigation including a check for criminal history once a contingent offer has been extended in accordance with all federal, state, and local laws.

 

Knowledge, Skills, and Abilities

Maintain cooperative working relationships in a diverse environment connect and build trust and promote good public relations and customer service. Maintain a respectful demeanor and composure under sometimes highly stressful conditions and demonstrate good decision making under rapidly changing conditions. Use authority fairly and equitably. Possess strong interpersonal skills with ability to work with all levels of personnel and the general public in a respectful and effective manner. Must have exceptional written/oral communications, organizational and time management skills and be able to work alone or with groups of people for long periods of time both indoors and outdoors. Ability to understand and carry out verbal and written instructions and prepare accurate and clear information for comprehensive report preparation. Basic computer skills required. Knowledge of Google Programs (Docs, Forms, Excel) preferred. Ability to read maps and provide directions when needed. Abilities to work independently, exercise good judgement, and maintain a positive attitude. Flexibility and willingness to work various hours and days; the position requires 12-hour shifts and may include work on nights, weekends, and holidays.

 

Understanding and support of the Jesuit tradition of education and a commitment to the fundamental values of service to others, community, and diversity as well as a commitment to and demonstrated skills, knowledge, and awareness to serve the unique needs of the diverse campus community at Santa Clara University

 

Years of Experience

High School Diploma or GED required; AA/AS preferred 1+ years of customer service related experience required. Possess or able to obtain CPR/AED/First Aid certification Valid California driver’s license.

 

F. PHYSICAL DEMANDS:  

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job.  In accordance with the Americans with Disabilities Act, as amended, the California Fair Employment & Housing Act, and all other applicable laws, SCU provides reasonable accommodations for qualified persons with disabilities. A qualified individual is a person who meets skill, experience, education, or other requirements of the position, and who can perform the essential functions of the position with or without reasonable accommodation.

 

May be required to provide foot patrol security. May be wearing a uniform and driving a CSS vehicle. May be required to lift barricades and other security barriers for setup or break down. May be required to travel to other buildings on the campus. May be required to attend conference and training sessions within Bay Area or in or

out-of-state locations.

May be required to occasionally travel to outside customers, vendors or suppliers.

 

G. WORK ENVIRONMENT: 

The work environment characteristics described below are representative of those an employee encounters while performing the essential functions of this job.

 

Outdoor event security oversight and uniform patrol. Large crowd venues on occasions. Work environment involves some exposure to hazards or physical risks, which require following basic safety precautions.

 

H. SCHEDULE:

Campus Safety Services employees generally work 12 hours day or night shifts in teams and are scheduled 3-4 days per week. Schedules may be subject to change based on business need. 

 

EEO Statement

Equal Opportunity/Notice of Nondiscrimination

Santa Clara University is an equal opportunity/equal access/affirmative action employer fully committed to achieving a diverse workforce and complies with all Federal and California State laws, regulations, and executive orders regarding non-discrimination and affirmative action. Applications from members of historically underrepresented groups are especially encouraged. For a complete copy of Santa Clara University’s equal opportunity and nondiscrimination policies, see https://www.scu.edu/title-ix/policies-reports/

 

Title IX of the Education Amendments of 1972

Santa Clara University does not discriminate in its employment practices or in its educational programs or activities on the basis of sex/gender, and prohibits retaliation against any person opposing discrimination or participating in any discrimination investigation or complaint process internally or externally. The Title IX Coordinator and Section 504 and ADA Coordinator is Jenna Elliott, Interim Director of Equal Opportunity and Title IX, 408-551-3043, jrelliot@scu.edu , www.scu.edu/title-ix. Inquiries can also be made to the Assistant Secretary of Education within the Office for Civil Rights (OCR). 

 

Clery Notice of Availability

Santa Clara University annually collects information about campus crimes and other reportable incidents in accordance with the federal Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. To view the Santa Clara University report, please go to the Campus Safety Services website. To request a paper copy please call Campus Safety at (408) 554-4441. The report includes the type of crime, venue, and number of occurrences.

 

Americans with Disabilities Act

Santa Clara University affirms its' commitment to employ qualified individuals with disabilities within the workplace and to comply with the Americans with Disability Act. All applicants desiring an accommodation should contact the Department of Human Resources, and 408-554-5750 and request to speak to Indu Ahluwalia by phone at 408-554-5750 or by email at iahluwalia@scu.edu.

 

Santa Clara University annually collects information about campus crimes and other reportable incidents in accordance with the federal Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. To view the Santa Clara University report, please go to the Campus Safety Services website. To request a paper copy please call Campus Safety at (408) 554-4441. The report includes the type of crime, venue, and number of occurrences.

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