Network Systems Administrator, Intermediate

  • Santa Clara University
  • Santa Clara, CA, USA
  • May 24, 2022
Full time, Direct Hire Information Technology

Job Description

Position Title:

Network Systems Administrator, Intermediate

Position Type:

Regular

Pay Frequency:

Annual

Position Purpose: 

The network administrator contributes to the long-term development of the University's enterprise-wide, diverse and complex infrastructure systems, including identity management and authentication solutions, email/collaboration systems, and file services.  Position provides end-user technical support and troubleshooting for these services.

This position reports to an assigned Senior/Supervising Network Systems Administrator in Networking & Telecommunications in Information Services, or directly to the Manager of Networking & Telecommunications.

This position will work with staff in Information Services and other campus divisions in coordinating services, providing support and providing appropriate guidance.  Depending upon the seniority and experience, the administrator will also work with University vendors and partners.

The activities of this position must support the Mission and Goals of the University and Information Technology and provide service to the community in a manner consistent with the University’s customer service statement

ESSENTIAL DUTIES AND RESPONSIBILITIES 

Operation and support of enterprise-wide network systems;  identity management, Google Workspace, file service and the associated system administration

  • Operate and assist with Identity Management and authentication 

  • Perform network credential creation, maintenance and removal 

  • Administer Google Workspace and MIcrosoft 365 suites.  Respond to requests for email, calendaring, groups, drive and collaboration service requests

  • Administer file sharing environment.  Allocate and assign storage as appropriate.  Respond to requests for shared storage

  • Maintain and operate mail gateway network equipment

  • Gives support to other Information Services staff in support of their job functions

Participation in Network Administration related projects

  • Participates in network administration projects or other campus groups’ projects

  • Role within the team (lead, participant, technical resource, etc.) dependent upon experience, relevant skills level and grade.

Provide end-user customer service and support

  • Provide assistance to customers in the use of campus-wide infrastructure services

  • Provide troubleshooting assistance to customers over the phone, through videoconferencing, in person, or via email

  • May perform on-site or in person support to customers

  • Generate appropriate service requests and coordinate or perform the request

  • Is proactive in notifying customers of outages, changes, updates and new features

  • Develop and maintain written and online documentation, help files, FAQs to assist customer
     

Monitor infrastructure services  to detect , identify, and address performance, reliability and security issues

  • Analyze daily activity on network, servers, and in administrative consoles, checking for problems and potential problems, resource availability, performance and network integrity.  Propose appropriate solutions to problems and issues.

  • Ensure proper operation.  Define processes to monitor and test infrastructure services. 

Other duties as assigned

  • May be required to carry  a cell phone and be accessible during off-hours 

  • May be required to work non-standard hours to respond to failures, outages, projects and scheduled maintenance

  • Accepts that on occasion and depending on the situation will be required to work beyond and in addition to the traditional work schedules/hours including project work and responding to failures

  • Required to support the University during emergencies as needed to meet operational requirements 

  • Other duties/tasks as assigned by this person’s supervisor or manager

 

C.    PROVIDES WORK DIRECTION 

May provide direction and/or mentor entry level network administrators and student workers.

RECEIVES WORK DIRECTION FROM 

Reports to the Senior/Supervising Network Administrator or the Manager of Networking & Telecommunications.  

Receives day-to-day operational direction from the Senior/Supervising Network Administrator or the Senior/Lead Network Engineer.

D.   GENERAL GUIDELINES
 

Has knowledge of standard network administration, operation and use concepts, practices, and procedures.

Maintains operational stability of, provides technical support for and assists in the design of the University's network administration systems

Provides tier 1 to 3 customer service and diagnostic and troubleshooting for this level of network administration issues/problems.

Maintains contact with customers and solicits feedback for improved services.

Identifies and determines cause of problems; develops and presents recommendations for improvement of established processes and practices. 

Maximizes productivity through use of appropriate tools; planned training and performance initiatives.

Prepares progress reports; informs supervisor of task and project status; and deviation from goals. Ensures completeness, accuracy and timeliness of all operational functions.

Recommends initiatives and implements changes to improve quality and services. 

[Entry and Intermediate] Relies on instructions and pre-established guidelines to perform the functions of the job; contributes to ongoing refinement of guidelines and procedures.  [Senior] Develops and refines instructions and guidelines to perform the functions of the job.

Must be a “self-starter” and be able to proactively identify problems or potential problems and propose solutions.  Initiative and creativity are valuable. 

Keeps current on technology trends.

The University technology environment is very dynamic and challenging.  Demonstrated ability to adapt to changes while working in a complex technology environment is required.

The activities of this position must support the Mission and Goals of the University and Information Technology and provide service to the community in a manner consistent with the University’s customer service statement.

E. Qualifications: 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The items below are representative of the knowledge, skills, abilities, education, and experience required or preferred. 

 

This position requires the ability to effectively establish and maintain cooperative working relationships within a diverse multicultural environment.

 

Knowledge, Skills and Abilities (Each level includes requirements of more junior levels) 

  • Skilled technical troubleshooter.  Must be able to analyze and solve complex problems.

  • Knowledgeable in the use of a personal computer and standard productivity tools

  • Experience interacting and working with other people in a successful customer service capacity

  • Good interpersonal, written and verbal communication skills

  • Demonstrated ability to work in a collaborative, team environment

  • Strong organizational skills and ability to multitask.

  • Must be a “self-starter” and show initiative to proactively identify and resolve problems

  • Demonstrated ability to acquire and apply new skills quickly

  • Operational knowledge of and experience with fundamental and core network concepts (e.g. TCP/IP, SLP, NTP, DNS, Ethernet, IP addressing, LAN vs. WAN, Operating Systems, Cloud Computing, ARP , IP Addressing, Subnetting, Default Gateway, SMB), common infrastructure services (e.g. Google Workspace, Microsoft 365, Active Directory) 

  • Familiar with Linux and Windows Server administration

  • Ability to write and deploy batch and shell scripting or ability to write code in a computer programming language

  • Familiar with more advanced network concepts (e.g. LDAP, NAT and Private Addressing, Firewalls, OSI Model).

  • Relies on experience and judgment to plan and complete goals and tasks

  • As needed, may provide some training and instruction to more junior administrators

  • Works under general supervision

Education and /or Experience: 

  • Required: Bachelor degree in a directly applicable field of study or equivalent combination of experience and education

  • atleast 5 years applicable experience in the operation, maintenance and support of an enterprise-wide data network and applications.

F.   PHYSICAL DEMANDS


The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. In accordance with the Americans with Disabilities Act, as amended, the California Fair Employment & Housing Act, and all other applicable laws, SCU provides reasonable accommodations for qualified persons with disabilities.  A qualified individual is a person who meets skill, experience, education, or other requirements of the position, and who can perform the essential functions of the position with or without reasonable accommodation. 

 

    • Maybe required to handle and operate equipment, which can be located in racks, on tall shelves or in cabinets at heights up to 6 feet and weighing up to 25 pounds

    • May be required to climb ladders and work at heights

    • May be required to work in confined spaces: crawl spaces, vaults, under raise flooring, above ceiling spaces, in and under furniture

    • Considerable time is spent at a desk using a computer terminal

    • May be required to travel to other buildings on the campus

    • May be required to occasionally travel to remote campuses, outside customers, venders or suppliers

    • May be required to attend conference and training sessions within Bay Area or in- or out-of-state locations

G.   WORK ENVIRONMENT

The work environment characteristics described below are representative of those an employee encounters while performing the essential functions of this job. 

  • Typical office and computer lab environment

  • Mostly indoor office environment with windows

  • Offices with equipment noise

  • Offices with frequent interruptions

  • Data Centers

  • Raised floor under floor access and above ceiling spaces

  • Roofs, high on walls, ceilings, basements and other locations where equipment is stored

 

EEO Statement

Equal Opportunity/Notice of Nondiscrimination

Santa Clara University is an equal opportunity/equal access/affirmative action employer fully committed to achieving a diverse workforce and complies with all Federal and California State laws, regulations, and executive orders regarding non-discrimination and affirmative action. Applications from members of historically underrepresented groups are especially encouraged. For a complete copy of Santa Clara University’s equal opportunity and nondiscrimination policies, see https://www.scu.edu/title-ix/policies-reports/

 

Title IX of the Education Amendments of 1972

Santa Clara University does not discriminate in its employment practices or in its educational programs or activities on the basis of sex/gender, and prohibits retaliation against any person opposing discrimination or participating in any discrimination investigation or complaint process internally or externally. The Title IX Coordinator and Section 504 and ADA Coordinator is Jenna Elliott, Interim Director of Equal Opportunity and Title IX, 408-551-3043, jrelliot@scu.edu , www.scu.edu/title-ix. Inquiries can also be made to the Assistant Secretary of Education within the Office for Civil Rights (OCR). 

 

Clery Notice of Availability

Santa Clara University annually collects information about campus crimes and other reportable incidents in accordance with the federal Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. To view the Santa Clara University report, please go to the Campus Safety Services website. To request a paper copy please call Campus Safety at (408) 554-4441. The report includes the type of crime, venue, and number of occurrences.

 

Americans with Disabilities Act

Santa Clara University affirms its' commitment to employ qualified individuals with disabilities within the workplace and to comply with the Americans with Disability Act. All applicants desiring an accommodation should contact the Department of Human Resources, and 408-554-5750 and request to speak to Indu Ahluwalia by phone at 408-554-5750 or by email at iahluwalia@scu.edu.

 

Santa Clara University annually collects information about campus crimes and other reportable incidents in accordance with the federal Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. To view the Santa Clara University report, please go to the Campus Safety Services website. To request a paper copy please call Campus Safety at (408) 554-4441. The report includes the type of crime, venue, and number of occurrences. 

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