Case Manager Markham Plaza

$24.64 - $26.78 hourly
  • HomeFirst Services
  • San Jose, CA, USA
  • May 23, 2022
Full time Health Care / Medical Nonprofit-Social Services

Job Description

POSITION:                                                        Case Manager Markham Plaza

PROGRAM/LOCATION:                                   San Jose

SUPERVISOR:                                                  Program Manager

JOB TYPE:                                                        Full Time, Non-Exempt

COMPENSATION:                                             $24.64 to $26.78




The goal of HomeFirst’s case management services is to provide access to resources and support for individuals who are at risk of becoming homeless, or who are facing homelessness. The case management services will empower individuals to better manage their daily lives while promoting self-sufficiency to maintain their housing.  The program will offer comprehensive supportive and clinical services to assist individuals with life skills, and to link individuals to a network of community resources including, but not limited to, psychiatric services, medical services, employment resources, housing resources, and income resources.



Direct Services (70%)

  • Maintain a caseload providing case management and other direct services to all individuals
  • Provide community-based case management services to individuals
  • Work with other team members as applicable to communicate interventions with the client and to link them to additional services
  • Collaborate with community partners regarding support services for clients
  • Participate in property management meetings to collaborate with property management on client issues and needs
  • Utilize supervision appropriately, maintain open lines of communication and provide updates on individuals
  • Properly report any suspected cases of abuse
  • Conduct intakes for individuals, including administering the Vulnerability Index & Service Prioritization and Decision-Making Tool (VI-SPDAT)
  • Work with individuals to develop and implement an individual case management action plan, and provide support to help them achieve their goals
  • Assist in facilitation life skills workshops to individuals
  • Meet regularly with program participants at a frequency determined by the clients’ needs
  • Provide appropriate referrals to other community services
  • Assist clients with transportation needs to critical appointments, using a company vehicle
  • Conduct outreach in the field, as needed, to locate clients, often at parks, along with the creeks, and at encampments thought-out Santa Clara Country


Documentation (20%)

  • Maintain thorough, accurate records of case management activities with every program participant in HMIS as required by grant contracts and internal compliance
  • Document all case management activity and progress notes in HMIS within 3 business days, and maintain all other case file paperwork and documentation
  • Complete and submit incident reports and behavior contracts, as needed
  • Conduct ongoing re-assessment of client needs and document in HMIS


General (10%)

  • Attend all meetings and training relevant to this position
  • Assist with other duties assigned
  • Know and implement agency and program policies and procedures
  • Maintain professional relations and conduct


Education and Experience

  • Bachelor’s degree in the human services field preferred
  • Bachelor's degree may be substituted by 2 years of case management experience


Skills, Abilities, and Knowledge

  • Bilingual Spanish or Vietnamese speaking preferred
  • Strong written and oral communication skills
  • Experience in developing relationships with community partners and outside agencies
  • Ability to manage multiple projects concurrently and be flexible with priorities
  • Demonstrated ability to develop and maintain priorities and meet established deadlines
  • Exceptional organizational skills
  • Strong sense of accountability
  • Ability to present oneself and the agency professionally to internal and external audiences
  • Ability to work as a member of a team and can set and meet individual goals
  • Ability to work with people of diverse socio-economic backgrounds
  • Understanding of and sensitivity to the needs of the homeless population, or formerly homeless population
  • Enjoy providing hands-on instruction in basic living and financial skills



  • Valid CA driver license and auto insurance
  • Reliable personal vehicle
  • Able to lift up to 25 lbs. on occasion


About HomeFirst Services:

Established in 1980, with 40+ years of experience, we are the premier Silicon Valley provider of homelessness services.  We believe that everyone has the potential to get housed and stay housed. We relentlessly focus on eliminating barriers to housing and creating stability for everyone we serve.


HomeFirst Services serves more than 6,000 adults, veterans, families, and young adults each year at multiple locations from Gilroy to Menlo Park – all of Santa Clara County as well as southern San Mateo County. 


Services include:

  • Homelessness prevention
  • Emergency and cold-weather shelters
  • Comprehensive Veterans’ Services
  • Rapid Rehousing programs
  • Bridge Housing Communities
  • Emergency Interim Housing
  • Affordable permanent housing
  • Permanent Supportive housing
  • Street-based outreach

Benefits of joining the HomeFirst team:

  • Professional growth opportunities within the organization
  • 100% medical coverage for employees with an opportunity to add dependents at a shared cost
  • 401k match up to 4%
  • 12 observed Holidays
  • Generous PTO, accrual begins with 120 hours annually and increase with tenure
  • 4 hours of Community Engagement are provided annually
  • Access to our Emergency Assistance Program (EAP) services
  • Pet Insurance options are available


HomeFirst Services is proud to be an Equal Opportunity and Affirmative Action employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other status protected by law. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. Additionally, HomeFirst Services participates in the E-Verify program, as required by law.

HomeFirst Services is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application process. If you need assistance or accommodation due to a disability, please let your recruiter know

When applying, please note that you saw the job posted on the NOVAworks Job Board. If you need help with your resumé, please see a NOVAworks Career Advisor.