Field Service Engineer

  • Ultima Genomics
  • Remote
  • Jun 21, 2022
Full time Biotech Engineering

Job Description

  • Provide on-site service to one account, repair and/or installation of company instrumentation currently under development
  • Review technical reports and documents from customers. Analyze issues with technical staff to find root cause and communicate next steps and timelines to customers
  • Maintain records of tool configurations pertaining to hardware, software, consumables, and application releases
  • Manage customer interface with research and development groups. Maintain a working relationship with customers and instill confidence and credibility in our company and product
  • Exceed customer expectations of service, support, and the product under development
  • Summarize and communicate issues to development engineers for triage and participate in root cause analysis investigations

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