Eligibility Worker-Floater / Milpitas

$22.52 hourly
  • Health Advocates
  • Milpitas, CA, USA
  • Sep 08, 2022
Full time Customer Service Finance Health Care / Medical

Job Description

Health Advocates is seeking an Eligibility Worker-Floater for our satellite office located in Milpitas, CA.


Job Summary

Eligibility Workers help qualify patients/claimants for governmental benefits (Medi-Cal, VOC, SSI/SSDI, TPL, etc.) within established guidelines. Responsibilities include telephone or bedside screening, completing and submitting applications to appropriate county offices, follow-up with patient/family and county workers for successful completion of cases, and updating information in hospital computer database. Additional responsibilities may include participating in weekly hospital meeting providing case updates, and perform miscellaneous related duties, as needed.


Must be able to travel often to client hospital sites located in the Bay and surrounding areas (San Jose, East Bay, Marin)

Must have a valid California driver’s license and a clean DMV record

Reliable vehicle with current auto insurance required

High School diploma or GED equivalent required

1-2 years experience in customer service and/or office experience (e.g. call center/office or hospital, clinical or other healthcare environment) or any combo of experience, education or training

Bilingual English/Spanish a plus

One year of Medi-Cal experience preferred

Basic office skills and computer literacy required

Ability to work independently and manage time effectively

Ability to adapt and manage change in a fast paced environment

Must be able to type 30 wpm

Working Title: Case Manager

Pay Rate: $22.52+ per hour (Depending on Experience)

Position Type: Full-time; Non-exempt

Schedule: Alternative Work Week Schedule:  Mon-Thur 7:30 am-5:00 pm & Fri 7:30 am-12:30 pm

Other: We conduct assessment testing and post offer background checks 

Health Advocates offers a comprehensive benefits package to meet the needs of today's employees. They include: Healthcare & Insurance Benefits, Retirement Benefits, Employee Discounts, Employee Assistance Program, Credit Union, Rideshare Incentives, Employee Referral Program, Vacation/Holiday/Sick Leave and other time off.

About Us
Founded in 1990, Health Advocates is the largest privately funded public advocacy company in California providing Eligibility and Recovery services to California public health systems, private hospitals, clinics, health plans, government agencies, and individuals. We are dedicated to identifying medical coverage from third-party sources such as Medi-Cal, Social Security (SSI/SSDI), and other health insurance programs to minimize uncompensated care to the benefit of both our clients and the patients and applicants they serve. Our success is born from a very unique blend of resources, expertise, and an unwavering determination to identify coverage and recovery solutions on behalf of patients that simply have no ability to pay their increasing financial healthcare debts. Innovation and compassion are integral to Health Advocates’ identity and these attributes have historically served our clients very well. We are proud of our past, excited about our future, and confident of our continued success.

This position requires access to confidential protected health information (PHI). Our employees are expected to protect the privacy of all PHI in accordance with Health Advocates’ privacy policies and procedures and as required by state and federal law including but not limited to the HIPAA Security and Privacy Rule.
Health Advocates

Health Advocates is an equal opportunity employer. We believe all of our employees should be treated fairly, consistently, and with dignity and respect. Our goal is to maintain a satisfied and productive team of employees. The keys to reaching that goal are effective leadership, fair and competitive wages and benefits, dedication to the job, and close attention to employee relations matters.

When applying, please note that you saw the job posted on the NOVAworks Job Board. If you need help with your resumé, please see a NOVAworks Career Advisor.