Service Navigator

$25.00 - $29.00 hourly
  • Catholic Charities of Santa Clara County
  • Gilroy, Santa Clara County, CA, USA
  • Nov 10, 2022
Full time Nonprofit-Social Services

Job Description


Working side-by-side with the community, Catholic Charities Santa Clara County takes on the biggest, most complex issues facing San Jose and the surrounding communities. Our approach changes lives for the children, families, and individuals in our community, and moves them out of poverty. We believe that we are doing amazing work serving thousands of families across the County. We have recently developed a clear and visionary long-range direction to help our families that will disrupt poverty for the thousands of families we serve every day. We know that when people don't have their most basic needs met, longer-term goals, like finding financial stability, are out of reach. And when we work together, we will know we can drive a lasting, sustainable impact on intergenerational poverty across our community.


  • Assist with client and client’s family appointments and accessing needed services as identified by client and/or case manager.

  • Provide support to clients in completing applications and paperwork for benefits, financial assistance, housing, food, employment, child care, youth programming and mental health services within CCSCC.

  • Assist in Outreach and Engagement in interdepartmental activities such as distributing program brochures, locating current and potential CCSCC clients and families.

  • Maintaining contact with potential referral sources.

  • Provide assistance to finding clients “lost to care” and maintain ongoing contact with enrolled clients and families as requested.

  • Maintain accurate and verifiable documentation of all services rendered.

  • Provide telephone availability /customer service for clients during the workday.

  • Serve as client and their family advocate within CCSCC and neighboring community services.

  • Participate in staff meetings and interdepartmental /agency-wide activities.

  • Ensure compliance with all applicable local, State, Federal and Health Home Network regulations and agency policies.

  • Participate in all mandatory training.

  • Represent CCSCC on appropriate boards and committees as assigned.

  • Other duties as assigned.


  • Education: High school diploma or equivalent

  • Bilingual skills HIGHLY PREFERRED (Spanish or Korean)


  • Fingerprint background clearance

  • Provide proof of COVID-19 vaccination status

  • Provide valid CA Driver’s License and auto insurance per agency policy

TO APPLY: Please submit resume and use the job position title as the subject line.

This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant Because of a need to remain responsive to the needs of our clients and our Agency's operations, responsibilities may be modified at any time.

Catholic Charities is a non-profit, non-discriminatory service organization and employer. We do not discriminate on the basis of race, color, national origin, religion, sex, age, sexual orientation or disability. Persons seeking employment are entitled to freedom from harassment and retaliation and reasonable accommodation for qualified disabilities.

When applying, please note that you saw the job posted on the NOVAworks Job Board. If you need help with your resumé, please see a NOVAworks Career Advisor.