Case Manager for Emergency Services

$25.00 hourly
  • Catholic Charities of Santa Clara County
  • Santa Clara, CA, USA
  • Sep 20, 2022
Full time Nonprofit-Social Services

Job Description


Celebrating more than 60 years, Catholic Charities of Santa Clara County (CCSCC) creates pathways of hope and opportunity for disadvantaged people of all backgrounds in our region. Catholic Charities of Santa Clara County (CCSCC) is a California 501(c)(3) non-profit organization founded in 1955. CCSCC has experience providing various housing services to individuals and families. The agency has extensive experience administering a variety of housing-related projects, including a past shared housing program dating back to 1981.

The focus of the Emergency Programs and Housing Services (EPHS) is designed to assist individuals with disaster preparedness, response, recovery, emergency and housing services. Services may include a comprehensive spectrum of support to address barriers to economic self-sufficiency that disaster survivors often experience, housing, rental/deposit assistance, and emergency services.

The Emergency Programs and Housing Services Division (EPHS) serves families experiencing emergency both natural and human made disasters as well as housing services. Programs under Emergency Programs and Housing Services are operated by the Program Director(s) and overseen by the Division Director of Emergency Programs and Housing Services who reports directly to the agency’s CEO.


Provide culturally and linguistically responsive, client-centric case management services to individuals and families in need of services through EPHS Programs. Determine an individual’s eligibility for the program, assess household needs, input client data into software management systems, and conduct outreach events to promote EPHS Programs. Work with program coordinator and program leadership to follow administrative and service requirements specific to contract deliverables.


  • Make calls and send emails to provide emergency and housing services information to interested parties

  • Provide Program Intake

  • Gather and file participant information in an efficient and timely manner in AWARDS, HMIS (online database CRM platform) or other database as required by program contract

  • Assess household and/or individual program eligibility

  • Collect eligibility documentation

  • Provide community resources and referrals

  • Maintain case files as specified per contract to be within program compliance

  • Participate in regular file and client reviews during reporting periods

  • After services have been rendered, provide ongoing case management as needed and as required by program protocol

  • Keep and maintain detailed records of client data as specified in contract requirements

  • Participate in Program Outreach as requested by program leadership

  • Provide additional (emerging response resources) information to the community as needed

  • Regularly review caseload with Direct Supervisor

  • Work location (remote, onsite or offsite (pop-ups) ) dependent upon assigned EPHS program contract

  • Participate in weekly team meetings

  • Engage in team building activities

  • Complete other duties as assigned.



  • A minimum of a BA or BS from an accredited educational institution with major course work in social services, public administration, psychology, health sciences, or a related field (equivalent education and experience that demonstrates the ability to perform the job may be considered).

  • A minimum of two years of experience as a case manager for low income or vulnerable population clients is required.


  • Outstanding oral and written communications skills, including English fluency.

  • Bilingual/ bi-literate in English/Spanish.

  • Must possess a strong work ethic, enjoy working collaboratively, and be capable of working independently with a high level of reliability.

  • Professional appearance and attitude.

  • Ability to build and retain quality relationships with staff and maintain a strong team culture.

  • A high energy, optimistic attitude that encourages and motivates clients living in stressful, high pressure situations.

  • A proven commitment to continuous quality improvement, including an openness to constructive feedback

  • Knowledge of modern office methods and practices, including filing systems, business, correspondence, presentations, and report writing.

  • Excellent basic computer skills (e.g. keyboarding, Microsoft Word Office Suite, Google Suite, Zoom) as well as comfort with using cloud computing applications, electronic health records, as well as learning new technology tools quickly

  • Experience working with vulnerable populations such as individuals with low and fixed income, underserved Santa Clara County residents, including but not limited to seniors, students, and transition-age youth.

  • Exceptional organizational, problem-solving and time management skills.

  • Experience working in a non-profit and experience in community outreach, community organizing and leadership development.

  • Excellent multicultural experience and ability to work well with a diverse population.

  • Flexible, proactive, adaptable and able to work in a fast-paced, changing environment.

  • Experience monitoring case files in compliance with audit and funder requirements.

  • Highly developed interpersonal skills, enabling the candidate to work collaboratively with diverse audiences.

  • Ability to research, analyze information and represent data in meaningful ways.


  • Work is performed at multiple sites, generally in an office environment. Professional appearance and attire expected and required.

  • This is a full-time position. Some evenings and weekends will be required to meet the needs of the position and program contract.

  • Ability to sit for long periods.

  • Ability to lift 25 pounds.


  • Must be able to pass fingerprint background check via Livescan.

  • Provide proof of COVID-19 vaccination and booster(s) status

  • Have valid California Driver License, automobile, and current auto insurance.

TO APPLY: Please submit resume to and use the job position title as the subject line.

This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. Because of a need to remain responsive to the needs of our clients and our Agency’s operations, responsibilities may be modified at any time.

Catholic Charities is a non-profit, non-discriminatory service organization and employer. We do not discriminate on the basis of race, color, national origin, religion, sex, age, sexual orientation or disability. Persons seeking employment are entitled to freedom from harassment and retaliation and reasonable accommodation for qualified disabilities.


***When applying, please note that you saw the job posted on the NOVAworks Job Board. If you need help with your resumé, please see a NOVAworks Career Advisor.

Deadline to Apply