$79,920 - $93,960 / annual; commensurate with experience
A. POSITION PURPOSE
The Systems Engineer is responsible for design, implementation, growth planning, and operation of the Engineering Computing Center (ECC) within the School of Engineering. This includes support for physical labs as well as virtual labs delivered through virtualization (using VMware). The position is part of a team responsible for Windows and Linux operating systems, virtualization services, backup, storage, and information security.
The position supports the School of Engineering’s varied and dynamic instructional, research, and operational computing, working with staff and faculty in the School of Engineering, Cyberinfrastructure Technologies, the Information Security Office, and other campus divisions, as well as with external vendors.
B. ESSENTIAL DUTIES AND RESPONSIBILITIES
Server and infrastructure administration
Responsible for architecture, deployment, and reliable operation of the ECC’s environment, including physical and virtual servers and workstations, supporting both in-person and remote access to the ECC labs
Installs, updates, configures, and supports Linux-based applications
Proactively monitors the ECC environment to address issues quickly and with minimal user impact
Performs utilization measurement, and capacity/growth planning
Balances usability and security, taking into account the need to foster an environment of learning, experimentation, and innovation
Investigates, remediates, and responds to reported security incidents involving computing and network resources
Creates and updates documentation related to applications, systems, and infrastructure
New technologies and process improvements
Works with Engineering faculty and staff to understand the computing requirements for new instructional, research, and operational initiatives
Seeks and implements operational efficiency improvements and automation
Participates in long-term strategic and budget planning
Advises School of Engineering students, faculty, and staff on computing tasks
Research needs and provide recommendations for system and infrastructure upgrades and replacements
Work with ECC staff to design, build, test, and deploy changes to the ECC infrastructure
Communicate with vendors for software and hardware requirements as well as technical support
Troubleshooting and customer support
Responds rapidly to outages and service interruptions
Proactively notifies end users of outages, changes, and upgrades
Provides professional, timely, and courteous support to end users
Other duties as assigned
Accepts that on occasion and depending on the situation will be required to work beyond and in addition to the traditional work schedules/hours including project work and responding to failures/emergencies
Required to support the School of Engineering during emergencies as needed to meet operational requirements
Other duties/tasks as assigned by this person’s supervisor
C. PROVIDES WORK DIRECTION
May provide direction to and/or mentor student employees
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The items below are representative of the knowledge, skills, abilities, education, and experience required or preferred.
This position requires the ability to effectively establish and maintain cooperative working relationships within a diverse multicultural environment.
E. PHYSICAL DEMANDS
The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. In accordance with the Americans with Disabilities Act, as amended, the California Fair Employment & Housing Act, and all other applicable laws, SCU provides reasonable accommodations for qualified persons with disabilities. A qualified individual is a person who meets skill, experience, education, or other requirements of the position, and who can perform the essential functions of the position with or without reasonable accommodation.
F. WORK ENVIRONMENT
The work environment characteristics described below are representative of those an employee encounters while performing the essential functions of this job.
Equal Opportunity/Notice of Nondiscrimination
Santa Clara University is an equal opportunity/equal access/affirmative action employer fully committed to achieving a diverse workforce and complies with all Federal and California State laws, regulations, and executive orders regarding non-discrimination and affirmative action. Applications from members of historically underrepresented groups are especially encouraged. For a complete copy of Santa Clara University’s equal opportunity and nondiscrimination policies, see https://www.scu.edu/title-ix/policies-reports/
Title IX of the Education Amendments of 1972
Santa Clara University does not discriminate in its employment practices or in its educational programs or activities on the basis of sex/gender, and prohibits retaliation against any person opposing discrimination or participating in any discrimination investigation or complaint process internally or externally. The Title IX Coordinator and Section 504 and ADA Coordinator is Jenna Elliott, Interim Director of Equal Opportunity and Title IX, 408-551-3043, email@example.com , www.scu.edu/title-ix. Inquiries can also be made to the Assistant Secretary of Education within the Office for Civil Rights (OCR).
Clery Notice of Availability
Santa Clara University annually collects information about campus crimes and other reportable incidents in accordance with the federal Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. To view the Santa Clara University report, please go to the Campus Safety Services website. To request a paper copy please call Campus Safety at (408) 554-4441. The report includes the type of crime, venue, and number of occurrences.
Americans with Disabilities Act
Santa Clara University affirms its' commitment to employ qualified individuals with disabilities within the workplace and to comply with the Americans with Disability Act. All applicants desiring an accommodation should contact the Department of Human Resources, and 408-554-5750 and request to speak to Indu Ahluwalia by phone at 408-554-5750 or by email at firstname.lastname@example.org.
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