Systems Engineer

$79,920 - $93,960 yearly
  • Santa Clara University
  • https://wd1.myworkdaysite.com/en-US/recruiting/scu/scu/details/Systems-Engineer_R2987
  • Nov 21, 2022
Full time Engineering

Job Description

Position Title:

Systems Engineer

Position Type:

Regular

Salary Range:

$79,920 - $93,960 / annual; commensurate with experience

Pay Frequency:

Annual

 

A. POSITION PURPOSE

The Systems Engineer is responsible for design, implementation, growth planning, and operation of the Engineering Computing Center (ECC) within the School of Engineering. This includes support for physical labs as well as virtual labs delivered through virtualization (using VMware). The position is part of a team responsible for Windows and Linux operating systems, virtualization services, backup, storage, and information security.
 

The position supports the School of Engineering’s varied and dynamic instructional, research, and operational computing, working with staff and faculty in the School of Engineering, Cyberinfrastructure Technologies, the Information Security Office, and other campus divisions, as well as with external vendors.

 

B. ESSENTIAL DUTIES AND RESPONSIBILITIES

 

Server and infrastructure administration

  • Responsible for architecture, deployment, and reliable operation of the ECC’s environment, including physical and virtual servers and workstations, supporting both in-person and remote access to the ECC labs

  • Installs, updates, configures, and supports Linux-based applications

  • Proactively monitors the ECC environment to address issues quickly and with minimal user impact

  • Performs utilization measurement, and capacity/growth planning

  • Balances usability and security, taking into account the need to foster an environment of learning, experimentation, and innovation

  • Investigates, remediates, and responds to reported security incidents involving computing and network resources

  • Creates and updates documentation related to applications, systems, and infrastructure

 

New technologies and process improvements

  • Works with Engineering faculty and staff to understand the computing requirements for new instructional, research, and operational initiatives

  • Seeks and implements operational efficiency improvements and automation

  • Participates in long-term strategic and budget planning

  • Advises School of Engineering students, faculty, and staff on computing tasks

  • Research needs and provide recommendations for system and infrastructure upgrades and replacements

  • Work with ECC staff to design, build, test, and deploy changes to the ECC infrastructure

  • Communicate with vendors for software and hardware requirements as well as technical support
     

Troubleshooting and customer support

  • Responds rapidly to outages and service interruptions

  • Proactively notifies end users of outages, changes, and upgrades

  • Provides professional, timely, and courteous support to end users

 

Other duties as assigned

  • Accepts that on occasion and depending on the situation will be required to work beyond and in addition to the traditional work schedules/hours including project work and responding to failures/emergencies

  • Required to support the School of Engineering during emergencies as needed to meet operational requirements

  • Other duties/tasks as assigned by this person’s supervisor

 

C. PROVIDES WORK DIRECTION

May provide direction to and/or mentor student employees

 

 

D. QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The items below are representative of the knowledge, skills, abilities, education, and experience required or preferred.

 

This position requires the ability to effectively establish and maintain cooperative working relationships within a diverse multicultural environment.

 

1. Knowledge

  • Strong knowledge of Linux server administration in a large, heterogeneous environment that includes Windows
  • Knowledge of administration and deployment of virtualization clusters and desktop clients (VDI/VMware workstation)
  • Strong knowledge of application installation, deployment, and troubleshooting
  • Good experience writing, debugging, and maintaining scripts (such as PowerShell, Bash, or Python) to automate administrative tasks
  • Good knowledge of TCP/IP networking
  • Good experience with hardening systems for security
  • Practical knowledge of administration of VMware Workstation, LDAP, Apache, SSL, Licensing (flexlm), SAMBA, AD, DNS, WSUS, Powershell, backups, and storage technologies
  • Familiarity with basic macOS usage is a plus

 

2. Skills

  • Good troubleshooting skills in complex, heterogeneous environments
  • Good organizational skills and ability to multi-task
  • Effective interpersonal, written, and verbal communication skills
  • Demonstrated ability to initiate, manage, and complete projects and goals
  • Self-starter who shows initiative to proactively identify and resolve issues
  • Demonstrated experience working as a team member in an environment requiring strong customer service
  • Willingness to accommodate a flexible work schedule, including nights and weekends

 

3. Abilities

  • Handles multiple, concurrent projects and deadlines
  • Demonstrated ability to work in a team environment
  • Demonstrated ability to acquire and apply new skills quickly
  • Works effectively under limited supervision
     

4. Experience/Education

  • At least 5 years of relevant experience in the design, operation, administration, and support of large, heterogeneous Unix/Windows environments required.
  • Bachelor’s Degree in applicable field of study (or equivalent experience) required.

 

E. PHYSICAL DEMANDS

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. In accordance with the Americans with Disabilities Act, as amended, the California Fair Employment & Housing Act, and all other applicable laws, SCU provides reasonable accommodations for qualified persons with disabilities. A qualified individual is a person who meets skill, experience, education, or other requirements of the position, and who can perform the essential functions of the position with or without reasonable accommodation.

  • Must be able to handle and operate equipment which can be located in racks or on tall shelves up to 8 feet in height and weighing up to 75 pounds
  • Must be able to work in confined spaces: above ceiling spaces, in and under furniture
  • Considerable time spent at a desk using a computer 
  • May be required to travel to other buildings on the campus
  • May be required to attend conference and training sessions within the Bay Area or at in- or out-of-state locations
  • May be required to occasionally travel to outside customers, vendors, or suppliers

 

F. WORK ENVIRONMENT

The work environment characteristics described below are representative of those an employee encounters while performing the essential functions of this job.

  • Typical office and computer lab environment
  • Mostly indoor office environment with windows
  • Offices with equipment noise
  • Offices with frequent interruptions
  • Data centers, server rooms, wiring closets, and other locations where equipment is located, including exposure to loud noise, varying temperatures, low light, and tight spaces

EEO Statement

Equal Opportunity/Notice of Nondiscrimination

Santa Clara University is an equal opportunity/equal access/affirmative action employer fully committed to achieving a diverse workforce and complies with all Federal and California State laws, regulations, and executive orders regarding non-discrimination and affirmative action. Applications from members of historically underrepresented groups are especially encouraged. For a complete copy of Santa Clara University’s equal opportunity and nondiscrimination policies, see https://www.scu.edu/title-ix/policies-reports/

 

Title IX of the Education Amendments of 1972

Santa Clara University does not discriminate in its employment practices or in its educational programs or activities on the basis of sex/gender, and prohibits retaliation against any person opposing discrimination or participating in any discrimination investigation or complaint process internally or externally. The Title IX Coordinator and Section 504 and ADA Coordinator is Jenna Elliott, Interim Director of Equal Opportunity and Title IX, 408-551-3043, jrelliot@scu.edu , www.scu.edu/title-ix. Inquiries can also be made to the Assistant Secretary of Education within the Office for Civil Rights (OCR). 

 

Clery Notice of Availability

Santa Clara University annually collects information about campus crimes and other reportable incidents in accordance with the federal Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. To view the Santa Clara University report, please go to the Campus Safety Services website. To request a paper copy please call Campus Safety at (408) 554-4441. The report includes the type of crime, venue, and number of occurrences.

 

Americans with Disabilities Act

Santa Clara University affirms its' commitment to employ qualified individuals with disabilities within the workplace and to comply with the Americans with Disability Act. All applicants desiring an accommodation should contact the Department of Human Resources, and 408-554-5750 and request to speak to Indu Ahluwalia by phone at 408-554-5750 or by email at iahluwalia@scu.edu.

 

***When applying, please note that you saw the job posted on the NOVAworks Job Board. If you need help with your resumé, please see a NOVAworks Career Advisor.